Customer Support Representative (Junior) Offline

We are seeking a motivated Junior Customer Support Representative to become part of our team. You will be responsible for handling client requests in a professional manner, delivering high-quality support to English-speaking customers, and ensuring prompt and effective issue resolution.

Responsibilities:

• Respond to client inquiries in a timely and professional manner, identifying their needs and expectations
• Analyze customer data to offer informed recommendations and effectively resolve issues
• Address concerns related to products or services, identify root causes, and propose practical solutions
• Build and maintain long-term client relationships by delivering consistently high-quality service
• Establish rapport with clients, navigating challenging interactions with empathy and professionalism
• Collaborate with team members to achieve shared goals and contribute to overall success
• Ensure accuracy and quality in processing customer adjustments and service requests

Nice to have:

• Experience in customer support or service-oriented roles
• Familiarity with fintech products, services, or industry standards

Requirements:

• B2 level proficiency in both spoken and written English
• Confident computer skills and ability to navigate digital tools with ease
• Strong problem-solving skills with the ability to communicate solutions clearly and effectively, both verbally and in writing
• High attention to detail, accuracy, and time management
• Reliable and stable internet connection suitable for remote work

We offer:

• Compensation for tax expenses of private entrepreneurs in Ukraine
• Qualified assistance and support for Ukrainian private entrepreneurs
• 8 paid sick leave shifts per year
• 160 paid vacation hours per year
• Medical insurance after the probation period
• Compensation for professional education, language learning 
• Compensation for a sports subscription or sports equipment