Technical/Customer Support Specialist
📍 Location: Kyiv
💼 Employment type: Full-time
🧭 Work format: Office-based
We’re seeking a Technical/Customer Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.
About us:
Stape — is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 10 billion requests daily, helping improve tracking accuracy and data privacy for more than 100, 000 clients worldwide. We work closely with top partners like Meta and Snapchat to provide advanced tracking capabilities.
Key tasks:
- Setting up and maintaining tracking for clients
- Developing and managing Server Google Tag Manager templates
- Supporting and assisting customers with tracking issues
- Creating and updating documentation
Your background:
- 1+ years of experience in tracking setups (as advantage)
- Basic knowledge and experience with JavaScript (and any frameworks), HTML, CSS
- Experience with REST API integrations
- Ability to analyze data, identify tracking issues, and find solutions
- Ability to work in a small team / startup environment
- English skills (Upper-Intermediate or higher)
Will be a plus:
- Experience with GTM and sGTM (Google Tag Manager, Server Google Tag Manager)
- Experience in writing tags for GTM/sGTM
- Knowledge of conversion APIs of major platforms (Meta, TikTok, etc.)
- Experience in working with Meta/Google/etc. advertising campaigns
We offer:
- Innovative product: Make a meaningful difference by contributing to a globally recognized solution that shapes the future of the server-side tracking market.
- Collaborative culture: Thrive in a friendly and open team environment that encourages initiative, creativity, and collaboration.
- Cozy office in Kyiv: Join us at our office in the heart of the city near the Zoloty Vorota metro station, with up to 10 free taxi rides to ensure a smooth and hassle-free commute.
- Career growth support: The company provides a dedicated budget for your professional development.
- Paid parental leave: Paid parental leave is available to support employees during key life moments, helping to maintain a healthy balance between work and family life.
- Work-Life Harmony: Unlimited sick leave, 20 paid vacation days, and official Ukrainian holidays to help you stay healthy and recharge.
Excited to join us? Submit your CV and let’s get started!