QA and Support Coordinator

🌟 Job Opening: QA & Support Coordinator (Mid)

📍 Format: Remote | Full-time 

Allpass.ai is a fast-growing startup delivering cutting-edge automated KYC/AML solutions that help businesses worldwide automate and optimize digital identity verification processes. 

We’re looking for a hands-on, highly responsible QA & Support Coordinator to own the quality of our product, help reproduce and track issues, and ensure a smooth experience for both users and the dev team.

💼 What you’ll be doing:

• Test new features before release and ensure product quality

• Reproduce, document, and track bugs in Trello

• Collect and structure customer-reported issues and feedback

• Support clients during product onboarding and integration

• Answer product-related questions via chat or email

• Maintain and update the Trello development board

• Write clear, concise release notes for internal and external use

• Help coordinate dev tasks across sprints and releases

👤 Who we’re looking for:

• Exceptionally responsible, detail-oriented, and organized

• Experience in manual QA or product testing

• Comfortable working with bug trackers like Trello (or similar)

• Able to work independently and handle complex issue reproduction

• Clear written communication in English (you’ll document bugs and write release notes)

• A basic understanding of how web products work (e.g. frontend/backend, APIs, UX issues)

🌱 Bonus if you have:

• Experience in a B2B SaaS 

• Prior work in support, success, or onboarding roles

• Familiarity with Notion, Slack, Trello, or similar tools

• Experience writing user-facing documentation or release notes

💬 What we offer:

• A critical role in a fast-growing product company

• Flexible, remote-first work setup

• Direct access to the product and decision-making

• A small, focused team that values ownership, clarity, and results