Junior Technical Support Engineer / Jira Admin Offline

Our Support team is growing and we’re looking for motivated individuals to join us and help us provide the best service to our Customers.

This is a great opportunity to start or grow your career in tech while working with well-known international brands in industries such as AdTech, automotive, IoT, gaming, and IP services.

If you’re ready to challenge yourself, grow your expertise, and take full ownership of your work, this is your chance!

Customer

The client supports IT solution providers in scaling their cloud operations through SaaS tools and a platform designed for smooth migration, data backup, and customer management.

Project

Your main task will be to work with an extensive lead database in HubSpot — validating company types (e.g., identifying MSPs) and verifying contact information to keep data accurate and up to date.

Requirements

• Experience with CRM systems (preferably HubSpot or MS Dynamics)
• Strong research and data validation skills
• Ability to work with large datasets
• Basic understanding of the IT industry and MSP operations
• Familiarity with Jira and willingness to grow in this area
• Familiarity with Microsoft Excel and Google Sheets
• Upper-Intermediate level of English

Personal Profile

• Logical thinking and strong communication skills
• Attention to detail

Responsibilities

• Validate company type (MSP or end-user) based on provided criteria
• Research and verify contact information using open sources
• Add and update verified data in HubSpot
• Maintain accuracy and consistency of data entry in CRM
• Apply appropriate tags, comments, and checkboxes in HubSpot according to guidelines
• Continuously update and refine the lead database as new contacts appear