Customer Success and QA Coordinator

🌟 Job Opening: Customer Success & QA Coordinator (Junior–Mid)

📍 Format: Remote | Full-time 

Allpass.ai is a fast-growing startup delivering cutting-edge automated KYC/AML solutions that help businesses worldwide automate and optimize digital identity verification processes. 

We’re looking for a hands-on, detail-oriented teammate who can support customers during onboarding, manage QA workflows, and keep the dev team in sync.

💼 What you’ll be doing:

• Support clients during product integration and onboarding

• Answer customer questions via chat or email

• Collect, reproduce, and document bugs in Trello

• Manually test new features and updates before release

• Gather customer feedback and structure it for the dev team

• Maintain and update the Trello development board

• Write clear and concise release notes for internal and external use

• Coordinate with the dev team on sprints, releases, and current scope of work

👤 We’re looking for someone who:

• Is highly organized and detail-oriented

• Has experience communicating with customers (support, success, onboarding, etc.)

• Understands how web products work (basic grasp of bugs, layouts, APIs, etc.)

• Has experience with Trello or similar task/project tools

• Can work independently and navigate new features with minimal guidance

• Has good written English (especially if supporting international users)

🌱 Bonus points if you:

• Have worked in an early-stage startup environment (b2b Saas)

• Have experience writing release notes or user-facing documentation

• Know tools like Notion, Slack, Trello, etc.

• Have experience in manual QA or testing

💬 What we offer:

• A key role in a growing startup with real impact

• Opportunities to grow into QA, Customer Success, or Product roles

• Remote-friendly, flexible work schedule

• A focused, non-bureaucratic team that values ownership and clarity