Technical Support

Stape is a product for server-side Google Tag Manager hosting, and are looking for a Support Team member to join our team, which powers thousands of customers worldwide.
 

We are expanding our support team to work 24/7 and are now looking for additions to work night shifts in the office, in Kyiv (м. Золоті Ворота). Shifts are 12 hours with 2 people per shift.

🕵‍♀️ Requirements:

• Good communication skills;
• Upper-intermediate English (communication in English with our customers);
• Technical background or understanding;
• Quick studying;
• Analytical and problem-solving skills.

🤩 Would be a plus:

• Experience in technical support;
• Knowledge of Google Tag Manager, Google Analytics, Facebook Ads, Google Ads;
• Experience in administrating (network troubleshooting, DevTools, logs parsing, etc.);
• Experience with Jira, Confluence.

📚Responsibilities:

• Assisting clients with any product-related questions through email or chat. No calls;
• Maintaining help desk articles up to date;
• Closing tickets in one touch;
• Collaborate with other team members;
• Day & Night shifts at the office in Kyiv (Taxi cost reimbursement) .

🤩What we offer:

• Office work near Zoloti Vorota metro station.
• Friendly team.
• 20 days of paid vacation.
• Paid sick days.
• Technical Equipment
• Budget for training and development.
  
   

Here’s a general outline of what to expect and this is what your interview path will look like:
 

1st Stage: HR Interview (30 minutes)
2nd Stage (optional): 15 min Test Task

3d Stage: Technical Interview (45 minutes)