Junior Customer Support Agent Offline

We are looking for a dedicated Junior Customer Support Agent to join our team. In this role, you will professionally address client inquiries and provide exceptional support, with a focus on enhancing service for English-speaking clients and ensuring timely and effective assistance.

Responsibilities

• Respond promptly to client inquiries and understand their needs
• Analyze customer data to provide recommendations and resolve issues
• Address product or service concerns, determine causes, and offer solutions
• Foster long-term relationships and encourage repeat business through excellent service
• Build rapport with clients and manage conflict effectively
• Contribute to team goals and achieve results
• Ensure high-quality standards in processing customer adjustments

Requirements

• B2 level proficiency in spoken and written English
• Confident PC skills
• Ability to identify problems and present solutions clearly, both verbally and in writing
• Attention to detail and punctuality
• Stable internet connection

We offer

• 10 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear, and related expenses)