Customer Care Representative Offline

At Promova, we’re redefining language education to make it accessible, personal, and effective for today’s fast-paced world. Our growing team of 150+ professionals is on a mission to connect people, bridge cultures, and empower lifelong learners—reaching every country except aggressor states (yes, even Antarctica).

We blend AI-driven innovation with human expertise to create tools that help people speak with confidence, embrace new cultures, and truly belong in any language. As part of our team, you’ll make a real impact, work in an environment built on care, quality, and creativity, and grow alongside a community that values progress.

With flexible work options, comprehensive benefits, and endless opportunities for growth, Promova is more than a workplace — it’s a movement.
 

We are currently looking for a Customer Care Representative to join our dynamic Promova team. Your main role is to support students and tutors on the Promova platform, assisting with lessons, schedules, and inquiries. 

It`s a great opportunity for fluent English speakers looking to grow their careers in an international company!

YOUR AREA OF IMPACT:

• Receiving and handling customer service inquiries.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Resolving customer complaints, managing database records, and drafting status reports on customer service issues.
• Data entry and research as required to troubleshoot customer problems.

ABOUT YOU:

• No prior experience is required – perfect for career starters!
• English level Upper-Intermediate or higher.
• Excellent writing skills (grammar, punctuation, spelling, vocabulary). 
• Strong email and message-writing abilities. 
• Excellent communication skills.
• Attention to detail. 

WHAT WE OFFER:

• Personal development in the field of customer care without previous experience.
• A supportive and professional team always ready to provide help and advice.
• A dynamic and fast-growing industry that offers continuous opportunities for personal and professional growth.
• An opportunity to improve your knowledge of English.

CORPORATE BENEFITS:

🎓Growth - offered to help develop your skills, advance your career, and reach your full potential: сompensation for additional training at external events and seminars; access to a large electronic library; paid online courses and conferences; Promova English Group; English Classes; Promova Speaking Club and access to Promova Premium.

🧘🏼Wellbeing - offered to support your overall health, happiness, and resilience: work remotely from any safe location worldwide; flexible work schedule; 20 paid vacation days per year; an unlimited number of sick days medical insurance coverage; mental health support; power station reimbursement; employee discounts and special benefits for remote employees.

🏄🏼‍♂️Fun&Activities - offered to foster informal communication and strengthen social connections among teammates: remote team compensation for gathering and team-building episodes.

INTERVIEW PROCESS:

• Pre-screen with Recruiter (30 minutes)
• Test Task
• Interview with Tutoring Operations Lead (1 hour)
• Bar-raising (1 hour)

If you’re ready to help reimagine language learning for today’s world, let’s do it together!