Senior UX Researcher

The Design & Experience function with Digital is passionate about driving the best outcomes for our customer and for our business. We strive to achieve excellence in design and adopt a human-centred approach to achieve the right results for customers and agents alike. Our remit is expanding, and we are looking to grow our research team with the addition of a Senior User Researcher. This is a great opportunity for a seasoned senior researcher, who is keen to lead on a wide breadth of strategic, business-critical projects.

Responsibilities
✔️Collaborate closely with Service Design, Product, and UX teams to shape the overall customer experience.
✔️Own the entire research process, from defining scope to delivering strategic recommendations.
✔️Conduct quantitative and qualitative research, ensuring data is rigorously collected, analyzed, and translated into actionable insights.
✔️Lead high-impact, business-critical projects that drive measurable improvements.
✔️Mentor and guide other researchers within projects, supporting their growth and development.
✔️Develop strong cross-functional relationships to ensure that past research insights drive future outcomes.
✔️Navigate ambiguity by adapting to evolving project needs and priorities.
✔️Engage across the entire product lifecycle, from ideation to post-launch optimization.

What We’re Looking For
✔️Proven experience in user research, with a strong track record of delivering insights that influence product and business decisions.
✔️Expertise in both qualitative and quantitative research methods.
✔️Ability to own and lead strategic projects with autonomy.
✔️Strong stakeholder management skills, with the ability to influence across teams.
✔️A collaborative mindset, with experience working in multi-disciplinary teams.
✔️Ability to thrive in a fast-paced, evolving environment.