Service Operations Analyst

Responsibilities:

- You will be a member of a "L2/L3" tech support team, responsible for managing the process of identifying the underlying root cause of highly technical and complex issues. 

- Your role will be to communicate between Playtika business and technologies teams. 

- You will work in post processing issues inside cross-functional team to provide solid support to business and technologies with a high degree of satisfaction and technical expertise

- Manage queue of incoming inquiries, determine their prioritization and address them appropriately within SLA.

- Document resolutions for future reference

Qualifications:

- Bachelor’s degree in Computer Since, or relevant engineering/science fields

- 2+ years of experience in L2, L3 support, BA or BI

- English level starting from B2 (Upper-Intermediate English)

- Experience with writing SQL queries and MS Excel formulas

Soft skills:

- Troubleshooting and problem solving.

- Attention to details.

- Stress resistance – to stay calm, work fast and efficient.

- Excellent communication skills – to deliver information in a clear and - correct manner to both business and technical audiences.

- Strong relationship building skills – to be able to positively influence the actions of others and work as a team player.

- "outside-the-box" thinking.