B2B CRM Manager

🚀Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

Key Responsibilities:
💡 Develop and implement multi-channel CRM strategies through a data led approach, to drive customer engagement and retention, tailored to the look and feel of our B2B brands.
💡 Monitor and optimise CRM campaigns and customer journeys to improve customer experience
💡 Monitor KPIs related to customer engagement, retention, and revenue, to provide regular reports and insights to stakeholders.
💡 Analyse customer behavior and assess its impact on business KPIs.
💡 Segment customers based on behaviors to tailor offers and come up with effective campaigns and promotions aimed at maximizing revenue and retention.
💡 Stay up to date with industry trends, while also monitoring competitors to ensure our brands maintain best practices and being competitive.
💡 Collaborate with various departments to ensure cohesive promotion and offers that align with the overall business objectives.
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Qualifications:
🎯 Proven CRM experience within the Entertainment industry.
🎯 Knowledge of CRM systems.
🎯 Experience with data analytics and reporting tools.
🎯 Strong understanding of the Entertainment industry.
🎯 Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders and build strong relationships.
🎯 Analytical mindset with the ability to interpret data, derive actionable insights, and drive strategic decision-making.
🎯 Results-driven approach with a focus on delivering measurable business outcomes.

What we offer:

💰 Competitive salary & juicy incentives

🏖️ 24 days of vacation (plenty of beach time!)

🍴 Partially paid office breakfasts & lunches (hello, productivity fuel)

🏢 Gorgeous, sunny office vibes

🎉 Social Club activities—because work should be fun

📋 Relocation Package: Visa support, flight tickets & two weeks of accommodation

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