Technical Customer Support Offline

Our product helps gaming studios and top brands analyze user feedback, turning data into actionable insights that drive business growth.

We’re looking for a Technical Support professional to join our growing startup! This is a solo position within the Customer Success team, providing essential support both externally to our customers and internally to the CSM team.
 

Responsibilities:

• Provide technical support to customers via email, chat, and Zoom calls, as well as to the CSM team for internal support (all in English).
• Troubleshoot issues, report bugs, and work closely with the CSM and R&D teams to resolve them.
• Build setups for new accounts on our platform and assist with onboarding new clients.
• Perform QA tasks, mainly post-production, to ensure platform stability and usability.
• Maintain detailed records of customer issues and resolutions.
• Work collaboratively with the Customer Success and Product teams to improve the user experience.
   

Requirements:

• Conversational English (written and spoken) is a must.
• Ability to troubleshoot technical issues and guide users through solutions.
• Previous experience in technical support, SaaS support, or QA is required.
• Strong problem-solving and communication skills.
• Familiarity with gaming and platforms like Steam, Discord, and Reddit is a big plus!
• Ability to work independently while being part of the Customer Success team.

This is a full-time contractor position – you must work with invoices.