Great People
Our AI Driven User Feedback Analytics Platform was founded with the mission of enabling companies to bring the voice of their users to the decision making table. We help top gaming studios and many other leading brands on many industries to analyze their users' feedback and turn this important data into actionable insights that help grow business. Our platform gathers real-time user feedback from anywhere on the open web and from internal data sources, analyzes the data so that you can take a proactive approach in planning ahead the upcoming roadmap while also reacting to players’ feedback. Our serves different departments within the studio, customizing the analysis, reports, and alerts to the needs and requests of each unit.
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Technical Customer Support
Full Remote · Countries of Europe or Ukraine · 2 years of experience · Upper-IntermediateOur product helps gaming studios and top brands analyze user feedback, turning data into actionable insights that drive business growth. We’re looking for a Technical Support professional to join our growing startup! This is a solo position within the...Our product helps gaming studios and top brands analyze user feedback, turning data into actionable insights that drive business growth.
We’re looking for a Technical Support professional to join our growing startup! This is a solo position within the Customer Success team, providing essential support both externally to our customers and internally to the CSM team.
Responsibilities:
- Provide technical support to customers via email, chat, and Zoom calls, as well as to the CSM team for internal support (all in English).
- Troubleshoot issues, report bugs, and work closely with the CSM and R&D teams to resolve them.
- Build setups for new accounts on our platform and assist with onboarding new clients.
- Perform QA tasks, mainly post-production, to ensure platform stability and usability.
- Maintain detailed records of customer issues and resolutions.
- Work collaboratively with the Customer Success and Product teams to improve the user experience.
Requirements:
- Conversational English (written and spoken) is a must.
- Ability to troubleshoot technical issues and guide users through solutions.
- Previous experience in technical support, SaaS support, or QA is required.
- Strong problem-solving and communication skills.
- Familiarity with gaming and platforms like Steam, Discord, and Reddit is a big plus!
- Ability to work independently while being part of the Customer Success team.
This is a full-time contractor position – you must work with invoices.