VIP German Support

AdversterX is an experienced advertiser and media buying team with a strong presence in the gambling, essay, dating, and adult games verticals. 

We have been working on our product of Online Casino now.
With years of expertise under our belt, we thrive in helping our partners achieve their goals through strategic and data-driven media buying efforts.
AdversterX is a society of digital entrepreneurs united with one goal: to innovate in the digital marketing space. 

VIP Support German speaking

Native German and perfect English

Experience +2 YR with German VIPs 

Fully remote work

Responsibilities and skills

- Contact VIP players from the German-speaking region

- Build up friendly feelings and trust via live chat, phone, and email

- Offer tailored promotions with help from the CRM team

- Handle complex or urgent issues fast and efficiently with minimal escalation, and try to solve all problems fast

- Needs to understand RG/SOW under an unregulated license

- Response Time to VIP Tickets 30-60 min

- VIP Retention Rate and Revenue reports for all VIP players,

send reports to the Weekly to the Head of Department

- Number of proactive contacts made per week +100

- Number of successful reactivations - saved accounts will include SOW/RG

- Skills: Empathy, patience, diplomacy, and discretion

- Familiar with CRM tools if we need to send fast SMS to 50 players

- Understanding of player behaviours and lifecycle in online casinos

- Be able to work evenings and weekends if needed

- Needs to understand Sport and Live Casino to be able to be close to VIP players, for example, talking about a game in Bundesliga 2.