Customer Support Specialist (iGaming) Offline

We are looking for a Customer Support Specialist to work in the iGaming industry. The primary responsibility is to provide high-quality user support.

Responsibilities:

• Handling and resolving incoming inquiries via various communication channels: tickets, chats, and calls, all exclusively in English.
• Adhering to internal rules and policies.
• Communicating with other departments and escalating cases when necessary.
• Maintaining documentation.

Requirements:

• At least 1 year of experience in a Customer Support role.
• At least 6 months of experience in the iGaming industry.
• English proficiency at Upper Intermediate level or higher (both written and spoken).
• Strong communication skills and decision-making ability.

Working conditions:

• Work format: office-based in Kyiv (Pechersk metro station).
• Working hours: from 9:00 or 10:00 to 19:00 or 20:00.

Interview stages:

1. Interview with a recruiter.
2. Interview with the manager.
3. Final interview.
4. Job offer.