Antifraud and Risk Support manager Offline

Gamzix company, a dynamic player in the iGaming industry:

— was founded in March 2020 with a vision to redefine the world of online slot games
— has already successfully produced 60 slot games
— the team has grown to over 90 skilled professionals and we continue to grow
— two strategically located offices in Europe
— with a strong focus on quality and compliance, we hold the prestigious MGA B2B Critical Supply License
— and certifications from industry leaders iTechLabs and GLI, ensuring the highest standards

Are you detail-oriented and eager to develop your skills in risk management and client support? We're looking for a AF&Risk Support manager to join our dynamic team!

Be a part of a team where you will

Risks:

Monitor client activity to identify and mitigate potential risks

Evaluate and optimize the effectiveness of existing risk logic and controls

Collaborate with cross-functional teams to investigate and address identified risk cases

Prepare detailed reports on detected risk incidents and provide actionable insights

L2 support:

Investigate and resolve issues related to the operation of gaming products

Provide professional consultations and support to B2B product partners

Conduct preliminary research and escalate partner inquiries to the technical team with comprehensive context

Requirements

Bachelor’s degree or higher in Mathematics, Technical Sciences, or a related field

Prior experience in risk management, technical support, or customer support is a plus

Solid understanding of product and support team workflows is preferred

Strong analytical mindset with a passion for data analysis and configuring systems

Exceptional attention to detail, accountability, results-driven approach, and teamwork skills

Upper-Intermediate or higher proficiency in English (both written and verbal)

Proficiency in Microsoft Excel (basic formulas and pivot tables)

High motivation to deliver outstanding service and solutions to clients

Hiring process:

1st interview - Recruiter

2nd final interview - Head of Support/Recruiter

Benefits

Hybrid work model: Offices in Warsaw, Kyiv cities

Competitive salary in the IT field, fixed in €, paid taxes

Work schedule: 24/7 mode (from 9 to 9, 4 people, in the schedule 3/3 (can be change) Includes night shifts)

10 days for paid sick leave

28 days of paid vacation: 18 and 10 days separately

State holidays are paid

Medical Insurance
Courses/training reimbursement

Referral bonus, if you bring people as talented as you

Corporate English courses: business or general, morning or evening schedule

People-oriented company with the work&life balance

Opened and friendly communication

Corporate team buildings and activities

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.

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