Antifraud and Risk Support manager
Gamzix company, a dynamic player in the iGaming industry:
— was founded in March 2020 with a vision to redefine the world of online slot games
— has already successfully produced 60 slot games
— the team has grown to over 90 skilled professionals and we continue to grow
— two strategically located offices in Europe
— with a strong focus on quality and compliance, we hold the prestigious MGA B2B Critical Supply License
— and certifications from industry leaders iTechLabs and GLI, ensuring the highest standards
Are you detail-oriented and eager to develop your skills in risk management and client support? We're looking for a AF&Risk Support manager to join our dynamic team!
Be a part of a team where you will
Risks:
Monitoring of client activity
Monitoring the effectiveness of risk logic
Interaction with other departments on revealed risk cases
Preparation of reports on revealed risk cases
L2 support:
Checking issues related to the operation of the game product
Providing consultations for product partners (B2B)
Passing on requests from partners to the technical team
Requirements
Higher mathematical/technical education
Experience working with the risks/tech/support team is a plus
Preferably understanding how product and support teams work
Analytical mindset, love for numbers and setting up different configurations
Attention to detail is a must, responsibility, result orientation and
the ability to work in a team
English Upper-Intermediate and above
Knowledge of Excel at the level of simple formulas and summary tables
Hiring process:
- 1st interview - Recruiter
- 2nd final interview - Head of Support/Recruiter
Benefits
- Hybrid work model: Offices in Warsaw, Kyiv cities
- Competitive salary in the IT field, fixed in €, paid taxes
- Work schedule: 24/7 mode (from 9 to 9, 4 people, in the schedule 3/3 (can be change) Includes night shifts)
- 10 days for paid sick leave
- 28 days of paid vacation: 18 and 10 days separately
- State holidays are paid
- Medical Insurance
- Courses/training reimbursement
- Referral bonus, if you bring people as talented as you
- Corporate English courses: business or general, morning or evening schedule
- People-oriented company with the work&life balance
- Opened and friendly communication
Corporate team buildings and activities
Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.I give my consent in accordance with the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for the processing of information classified as personal data.