Community Manager Offline

About Us

Binaryx Platform is an innovative tool that allows anyone to invest in rental real estate starting from $50 and generate passive income. The digital transaction takes only a few minutes: users acquire a share in residential properties on the real estate marketplace, become co-owners, and earn rental income, which is available for withdrawal at any time.

Job Description:

We seek a dynamic and customer-focused Community Manager / Customer Support Specialist to join our team. This hybrid role is essential in fostering a vibrant community and ensuring our users receive top-notch support. The ideal candidate will be passionate about real estate investment, possess excellent communication skills, and have a knack for engaging with and assisting our growing user base.

Key Responsibilities:

1. Community Management:

   - Develop and implement strategies to grow and engage our online community.

   - Monitor and respond to community feedback on social media platforms, forums, and other online channels.

   - Organize and facilitate community events (AMO sessions,Investment training sessions), webinars, and online discussions to foster engagement and knowledge sharing.

   - Create and curate content that resonates with our community, including blog posts, newsletters, and social media updates.

   - Identify and collaborate with community influencers and brand advocates.

2. Customer Support:

   - Provide timely and effective customer support via email, live chat, and social media.

   - Resolve customer inquiries and issues, ensuring high customer satisfaction.

   - Document and escalate technical issues to the appropriate teams for resolution.

   - Develop and maintain a comprehensive FAQ and knowledge base for our users.

   - Collect and analyze customer feedback to identify areas for improvement.

3. Cross-functional Collaboration:

   - Work closely with marketing, product, and development teams to ensure a cohesive and effective approach to community engagement and customer support.

   - Provide insights and feedback from the community to help shape product development and marketing strategies.

4. Reporting and Analysis:

   - Track and analyze community engagement and customer support metrics to measure initiatives' success and identify improvement opportunities.

   - Prepare regular reports on community and customer support activities for management review.

Requirements:

   - Proven experience in community management and/or customer support, preferably in fintech or digital products.

   - Excellent verbal and written communication skills.

   - Strong organizational and multitasking abilities.

   - Familiarity with social media platforms like Telegram, Discord, Twitter and different web3 platforms and customer support tools.

   - Empathy and a passion for helping others.

   - Ability to work independently and as part of a team in a remote environment.

   - Basic understanding of real estate investing is a plus.

What We Offer:

• Opportunity to be part of a leading platform in real estate tokenization. 
• Friendly and skilled teammates who will support you in your growth and development.
• Salary range: $1000-1200 + $500 in BNRX tokens (like company shares)
• Payment Terms: You will be paid on the first day of the month (±4 days)
• Flexible working hours and remote work.
• Probation period: 1 month
• 20 days of paid vacation leave per year
• 5 days of paid sick leave
•  

Have questions? -> Ask Aida in telegram HRBinaryx

Recruitment process:

• Pre-screen call with recruiter (15-20 min)
• Interview with CMO (30 min)
• Offer

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Binaryx.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.