Technical Consultant (Native German or C1 level) Offline

About us:

GoDigital specializes in helping B2B companies optimize their business processes end-to-end using AI and automation solutions. Our core products include N8n, Zapier for workflow automation, and AI copilots like ChatGPT and Microsoft Copilot. Additionally, we offer our own tailored copilots. Our focus is on assisting clients with customization, troubleshooting, and automation of their business processes.

Your Responsibilities:

• Handling customer support requests related to customization, troubleshooting, and process automation using our software tools.
• Conducting monthly release updates in collaboration with customers, including planning and hosting meetings during the update process.
• Utilizing checklists to ensure all relevant quality points are addressed.
• Documenting new customer requirements in our Bookstack wiki and submitting these to the internal team via our request pipeline for effort estimation.
• Negotiating effort estimates with customers and obtaining approval.
• Implementing approved requirements and regularly reporting progress to customers.
• Using AI copilots to efficiently complete tasks.
• Communicating with customers primarily in German; internal communication is in English.
• Fully remote position with flexible working hours.

Your Profile:

• A degree in computer science or a similar qualification is preferred.
• Required: At least 3 years of experience in software-based project work with B2B clients.
• Experience in technical support or customer service, ideally in the B2B sector.
• Strong knowledge of N8n, Zapier.
• Familiarity with AI copilot technologies and the ability to prompt effectively.
• Excellent communication skills in German (C1 minimum) and English.
• Independent and structured working style in a remote team.
• Experience in documenting requirements and project management.
• Customer-focused mindset and negotiation skills.

We Offer:

• A responsible position in a dynamic and innovative environment.
• Training to become an expert in AI and automation.
• Remote work within the European Union.
• An international team with an open and collegial company culture.
• Access to the latest technologies and tools to support your work.
• Attractive compensation and benefits.