Client Relationship Manager

The Client Relationship Manager plays a key role in our company. It is important for us to understand our customers' needs, build strong relationships and ensure their satisfaction.
If you're motivated by people skills and a passion for delivering exceptional customer experiences, we'd love to talk to you about this position!
 

What will you get:

• Friendly, family atmosphere, active corporate events and team building
• Flexible work schedule
• High pay for your work and good prospects for development. * depends on your experience and skills
• Opportunities to improve in a friendly team
• 100% compensation of expenses related to participation in trainings and specialised conferences/seminars

Skills we need:

• Experience in a product IT company
• Experience in B2B  Client Relationship or customer support
• Excellent communication and conflict resolution skills
• Ability to make decisions under time constraints and ability to work under pressure
• Experience in managing a team and training new employees
• Proactivity, motivation to work in the customer service quality assurance department
• Intermediate English (reading technical documentation)

Will be a plus:
Experience in using JSON,
Development experience using SQL, PL/SQL

Feel like a "perfect match"?

At Niko Tech, you will have the opportunity to work with a really interesting and complex product, as well as influence the company's further development!

As an employee quality assurance team leader, you will have key tasks:

• Developing and maintaining relationships with key customers
• Documenting customer interactions and feedback
• Collaborating with development and financial teams to ensure customer satisfaction
• Tracking customer account details and transaction history
• Facilitating customer-focused training and development for new team members

Our goal is to simplify global payments by providing businesses and individuals with highly-specialised payment processing tools.

Do you want to become a part of the team? Then put aside all doubts and feel free to click "apply for a job".