Junior Technical Support

Founded in 2006 and headquartered in Israel, VoiceSpin serves as a leading global provider of unified communications and Linux-based IP communication solutions.

VoiceSpin serves over 500 international large enterprises, high-tech corporations, private companies, communication brands in the spheres of e-commerce, trading, finances, government, law and more. Among the company's clients, there are such well-known brands as Toyota, Fedex, AT&T, Etoro, Burger ranch, Hebrew university, Pizza Hut and others.

We are looking for a team member with knowledge of Hebrew.

Responsibilities:

Serve as the 1st tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat;

Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers;

Walk the customer through the problem-solving process;

Direct unresolved issues to the next level of support;

Provide accurate information on Voicespin IT products and services;

Record events, issues and resolutions in logs;

Follow-up and update customer status and information;

Pass on any feedback or suggestion by customers to the appropriate internal team;

Identify and suggest possible improvements on procedures.

Requirements:

Linux basic knowledge;

Would be a plus basic knowledge of VoIP;

Hebrew native language.

We offer:

International clients and colleagues cooperation;

Paid vacations and sick leaves;

Health insurance;

Knowledge sharing and training internal and external activities;

Flexible working schedule (8-17/9-18/10-19/) UTC+2;

Remote work;

English speaking club with a teacher.