Support Engineer (offline)
Beetroot is happy to announce that we are looking for a new addition to our team. We need an experienced Support Engineer to join us on behalf of a progressive client in Oslo, Norway.
Our client is one of the leading EdTech companies globally, with the mission to democratize educational assessment by making it more inclusive, fair, and relevant to the 21st century.
It is an advanced digital assessment platform designed to revolutionize educational and professional assessments. It offers a comprehensive suite of tools and features for creating, administering, and evaluating assessments securely and efficiently in various settings, including educational institutions, certification programs, and recruitment processes.
Join us to reinvent educational assessment together. In our collaboration model, you will work and communicate directly with teams on the client side.
What you'll do in your role:
- Provide timely resolution to technical issues reported by users using ITIL best practices.
- Assist with software installations, upgrades, and license management.
- Maintain accurate documentation and knowledge base resources.
- Collaborate with cross-functional teams to address complex issues.
- Offer training and guidance to users on technology usage and best practices.
- Continuously strive for process improvement and customer satisfaction.
- Monitor system performance/Security vulnerabilities and respond to alerts proactively.
- Manage tenant configurations, permissions, and support in multi-tenant environments.
- Process and fulfill access and configuration requests, ensuring accurate setup and adherence to established standards and guidelines.
- Facilitate data management tasks such as loading, removal, and updates.
What we’re looking for:
- 4+ years of experience as a Support Engineer.
- Hands-on experience with AWS services (EC2, Lambdas, S3, RDS, SQS, CloudWatch).
- Proficiency in writing complex Oracle database queries.
- Strong scripting skills in Python or Bash.
- Basic knowledge of Java/J2EE applications.
- Experience with the ELK stack (Elasticsearch, Logstash, Kibana) for log management and analysis
- Fluency in English, both spoken and written.
- Familiarity with ITIL best practices
- Ability to assist with software installations, upgrades, and license management.
- Documentation and collaboration skills to work with cross-functional teams.
How to knock our socks off:
- Naming five or more dishes that include beetroot, besides borsch :)
Not checking every box?
This job looks very exciting, but you hesitate to apply because of the confidence gap? Reach out to us anyway! Beetroot is an inclusive workplace that considers all applicants. Equality is one of our core values. We're committed to providing equal opportunity and a sense of belonging for all Beetroot consultants and candidates. So let's discover together whether we could be an excellent fit for each other.
Our client is one of the leading EdTech companies globally, with the mission to democratize educational assessment by making it more inclusive, fair, and relevant to the 21st century.
It is an advanced digital assessment platform designed to revolutionize educational and professional assessments. It offers a comprehensive suite of tools and features for creating, administering, and evaluating assessments securely and efficiently in various settings, including educational institutions, certification programs, and recruitment processes.
Join us to reinvent educational assessment together. In our collaboration model, you will work and communicate directly with teams on the client side.
What you'll do in your role:
- Provide timely resolution to technical issues reported by users using ITIL best practices.
- Assist with software installations, upgrades, and license management.
- Maintain accurate documentation and knowledge base resources.
- Collaborate with cross-functional teams to address complex issues.
- Offer training and guidance to users on technology usage and best practices.
- Continuously strive for process improvement and customer satisfaction.
- Monitor system performance/Security vulnerabilities and respond to alerts proactively.
- Manage tenant configurations, permissions, and support in multi-tenant environments.
- Process and fulfill access and configuration requests, ensuring accurate setup and adherence to established standards and guidelines.
- Facilitate data management tasks such as loading, removal, and updates.
What we’re looking for:
- 4+ years of experience as a Support Engineer.
- Hands-on experience with AWS services (EC2, Lambdas, S3, RDS, SQS, CloudWatch).
- Proficiency in writing complex Oracle database queries.
- Strong scripting skills in Python or Bash.
- Basic knowledge of Java/J2EE applications.
- Experience with the ELK stack (Elasticsearch, Logstash, Kibana) for log management and analysis
- Fluency in English, both spoken and written.
- Familiarity with ITIL best practices
- Ability to assist with software installations, upgrades, and license management.
- Documentation and collaboration skills to work with cross-functional teams.
How to knock our socks off:
- Naming five or more dishes that include beetroot, besides borsch :)
Not checking every box?
This job looks very exciting, but you hesitate to apply because of the confidence gap? Reach out to us anyway! Beetroot is an inclusive workplace that considers all applicants. Equality is one of our core values. We're committed to providing equal opportunity and a sense of belonging for all Beetroot consultants and candidates. So let's discover together whether we could be an excellent fit for each other.
About Beetroot
Beetroot is a cozy Swedish IT business with 500+ specialists in the cities of Ukraine, Sweden, Bulgaria and Poland engaged in turnkey development, creating dedicated teams for customers from around the world.It was founded in 2012 as a diploma project by two graduates of the University of Gothenburg: young entrepreneurs Andreas Flodstrom and Gustav Henman.
In addition to the IT business of the same name, the Beetroot ecosystem also includes the Beetroot Academy and the Beetroot Hub technology space.All ecosystem parts are independent projects, united by a common mission and values.
Beetroot is much more than just development. These are people who are passionate about their work.
Beetroot is driven by a strong trust in the individual. Our philosophy in building teams is strongly influenced by self-management and high-responsibility organization policy. That’s why every consultant builds their schedule due to pre-agreed terms with clients or specific teams and personal planning.
Our clients’ industries:
GreenTech
EdTech
AI
Automotive
HealthCare
Mental Health
Personal Security
Our countries:
Sweden
Bulgaria
Ukraine
Poland
Company website:
https://career.beetroot.co/
DOU company page:
https://jobs.dou.ua/companies/beetroot/
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