Support Manager (Portuguese and English languages) $ Offline

We are a fast-growing gaming company with 10 large, established B2C (gaming) brands.

Our company was founded in 2020 by a group of talented top managers, and now we are 1000+ people!

We are regular participants of international events in Europe and America, our brands are respected and popular among customers.

Due to the expansion of the department we invite you to join our team ! We are in search of a Support Manager who will be responsible for providing timely assistance and support to our customers in the European  market.Our goal is to provide our customers with the best service and we are looking for candidates who are able to provide high quality standards, respond effectively to queries, maintain a high level of customer satisfaction.

If you have excellent communication skills, you know how to keep calm when a customer is frustrated about something:) we invite you to join our team!

We expect:

Knowledge of Portuguese and English

Customer focus

Skills of quick decision making in multi-tasking conditions

Experience in a CRM system is desirable, trainable

Experience in customer service on chatbots is desirable but not mandatory

We offer:

Training and the opportunity to grow professionally

Remote work anywhere in the world

Great company culture and an experienced team ready to help in any situation

Corporate events and parties

Paid vacation, sick leave

Shift schedule 2 day shifts/ 2 weekends/ 2 night shifts/ 2 weekends

Responsibilities:

Respond promptly to customer inquiries via text chats (internal CRM).

Advise customers on technical, financial or other questions regarding our product.

Achieve personal financial and customer service department plans.

Provide necessary information to internal company departments as needed to improve the product.