Junior Operations Engineer (L2/L3 support ) Offline

One of the business units MoneyMatrix - a product that offers a wide range of payment options, fraud and KYC (know your customer) checks is looking to add an enthusiastic Junior Operations Engineer, with a real passion for technology and growth, to the growing team in Lviv! It is a great opportunity, to work in a tech-driven company. Teamwork is an essential part of the company’s dynamic and a cherished quality among the employees.

Company Intro:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remains a founder-owned private company.

EveryMatrix encourages employee development through knowledge transfer, certifications, and training.

Responsibilities:

-Monitoring metrics using Grafana and New Relic;

-Monitoring alerts in Nagios and internal alerts based on data in Prometheus;

-Analyzing alerts and spikes and providing daily updates based on that analysis;

-Analyzing error logs;

-Providing all necessary metrics during incidents;

-Perform deployments on the production and test environments;

-Perform load testing on the test environments;

-Analysis metrics and alerts during the deployment process;

-Monitoring resources used by the project (Capacity management);

OS update on our servers;

-Ready to learn new information and new technologies;

-Conformity of activities with the defined processes, guidelines, and project-specific requirements;

-Compliance with deadlines and costs with respect to the activities in the project;

-Support in fault analysis and fault rectification and archiving of the created configuration data by using the defined tools.

Requirements:

-Location: Lviv office during onboarding and then hybrid mode available.

-Bachelor's or Master's degree in IT specialty (Computer science, computer engineering, or a similar).

-Strong research and analytical skills.

-Ability to undertake multiple projects and deliver on tight deadlines.

-Excellent technical writing skills in English.

-Excellent verbal communication skills.

-Experience in the analysis of large amounts of data.

-Basic Networking Knowledge (OSI, TCP/IP).

-Experience with MS Excel and its features, ability to write reports there.

-Knowledge of SDLC.

-Cross-team work.

-Organized and capable of working simultaneously on multiple tasks.

Nice to have:

Experience in IT company as a technical support, Developer, DevOps, Sysadmin, or other technical roles.

Experience with monitoring services (Grafana, New Relic, Nagios), Database Administration (SQL) Log Management and Analysis (Elasticsearch, Kibana).

Documentation Skills

Proficiency in any programming language.

Familiarity with Scrum and Kanban methodologies.

Work Life Balance:

22 paid leave days and two extra paid leave days per year for every year up to 32 days (working days) in addition to the public holidays (11 days). Extra leave days for every extra year at the company – 43 days including public holidays by year 5 of employment.

10 sick leave days per year (without a doctor’s note).

Medical leave: up to 30 days per year, documented with a medical certificate.

To support women candidates, we offer 21 weeks of maternity leave and 100% work from home until the child’s first birthday for mothers.

Men receive 4 weeks of paternity leave and can work from home until the child is 13 weeks old.

Benefits and Office perks:

Daily catered lunch or lunch allowance.

Private Medical Insurance.

Gym membership.

Fruits Friday.

Access to online learning platforms Udemy for Business and O’Reilly and budget for external training.

Massage at work.

Frequent free-bar parties, annual whole-company parties (have previously rented our own planes to get everyone together!).

Fun corner: ping pong table, Xbox, lots of board games.