Technical Account Manager / Sales Engineer at Blynk

Blynk is one of the most popular IoT platforms since 2015. Our solution empowers businesses all over the globe bring connected products to market.

We are seeking a driven and knowledgeable Technical Account Manager to join our team. This role will require a balance of technical acumen and outstanding communication skills. You will be placed between our company and our business customers, ensuring seamless onboarding, successful deployment, and long-term success with our platform.

Key Responsibilities

Customer Onboarding:
• Guide business customers through the initial setup and configuration of our platform.
• Deliver demo sessions to ensure customers understand the platform’s features and capabilities.
• Tailor onboarding processes based on specific customer needs and scenarios.

Technical Support and Problem Solving:
• Assist customers with technical issues and challenges, acting as the primary technical contact (QA team will be at your disposal)
• Collaborate closely with the engineering team to resolve platform-specific issues or feature requests.
Monitor customer health and proactively address potential issues.

Relationship Management:
• Develop strong relationships with customers, understanding their business needs, challenges, and future plans.
• Regularly check-in with accounts to ensure they are achieving their goals with our platform and to identify opportunities for further support.
• Advocate for customer needs and feedback within the company, collaborating with the product team to inform platform enhancements.

Platform Expertise:
• Maintain an in-depth understanding of our IoT Platform, its capabilities, and potential use cases.
• Stay updated on industry trends, particularly in IoT and low-code platforms, to advise customers on best practices.
• Sales and Expansion:
Identify opportunities for account growth or new business, working with the sales team.
• Assist with technical demonstrations or presentations during the sales process.

Desired Skills & Qualifications:
• Prior experience as a technical account manager or sales engineer
• Experience: Prior experience in SaaS, IoT, or low-code platforms is a huge plus.
• Outstanding written and verbal communication skills in English.
• Ability to explain complex technical concepts in simple terms.
• Adept at troubleshooting and problem-solving. Demonstrated ability to handle technical challenges.
• Ability to work autonomously in a remote setting, while being a collaborative team player.

About Blynk

Blynk is a low-code IoT software platform for connecting devices to the cloud, building mobile apps to remotely control and monitor them, and managing thousands of users and deployed products. It’s a PaaS (Platform-as-a-Service) that helps businesses and individuals seamlessly progress from a prototype of a connected product to its commercial launch and further growth. Currently used by over 750,000 developers and businesses in 176 countries.

Company website:
https://blynk.io

DOU company page:
https://jobs.dou.ua/companies/blynk/