Business Analyst/Consultant with Salesforce experience Offline

You will be part of major digital transformations for global enterprises, experiencing the full breadth of the Salesforce cloud and gaining experience in multiple technologies.

RESPONSIBILITIES

· Experience delivering projects with Agile Methodologies

· Plan & Facilitate requirements workshops, gather requirements and obtain sign off.

· Able to guide customers on how to prioritise their requirements

· Ability to map AS-IS and TO-BE processes.

· Work with our SAs & Tech Lead to assist in mapping requirements to Salesforce functionalities and ensure their proposed design meets the requirements of our clients.

· Deliver amazing demos to our customers so that they can understand the progress being made on the project and validate

· Work with our QA team by reviewing tests scripts and testing outputs to ensure that the solution meets the requirements.

· Support clients through UAT, triage bugs and control the scope during this critical period of the project. Perform Root Cause Analysis and propose fixes for bugs.

· Provide Train-the-Trainer documentation and sessions. Support projects through post go-live & hypercare activities.

· Comfortable communicating project challenges with all levels of the business, including the C-Suite.

· Mentor & train the next generation of Salesforce Business Analysts.

PREFERRED SKILLS / EXPERIENCE

· Previous consulting experience is preferred

· Experience working on the Salesforce.com Platform

· Certifications:

- Must have: Salesforce Administrator Certification

- Preferred: Salesforce Service Cloud Consultant, Salesforce Sales Cloud Consultant, Salesforce Business Analyst

· Niche Clouds: CPQ & Vlocity experience is a big plus.

· Familiar with: Jira, LucidCharts, Visio, MS Office Suite