Jobs Business Analyst

Location: Remote/Warsaw
Seniority: Mid-Senior
 

Role Overview

We’re looking for a Business & Operations Analyst to drive measurable efficiency across processes, systems, and reporting. You’ll uncover operational bottlenecks, automate workflows, and build actionable dashboards that guide leadership decisions. The ideal candidate blends analytical rigor (SQL/Python/Tableau) with operational tooling (CRM, contact center, CLM) and strong stakeholder management.

Key Responsibilities

• Map core business processes and implement improvements to reduce manual effort and cycle times.
• Build and maintain KPI dashboards (e.g., throughput, SLA adherence, backlog health, cost-to-serve) in Tableau/Excel.
• Analyze multi-system data (CRM, finance, call center, CLM) to identify inefficiencies and recommend fixes.
• Lead/coordinate tool rollouts or enhancements (e.g., CLM, CRM, contact center): requirements, UAT, adoption, training.
• Partner with Ops/Finance/COO to support budgeting, forecasting, and monthly management reporting.
• Own data quality routines and cross-system reconciliations; define governance and documentation.
• Establish monitoring and alerting for process health and SLA breaches.

Must-Have Qualifications

• 3–5+ years in Business Operations / Operations Analytics / Finance Operations.
• Solid SQL and Excel; working Python for data manipulation/automation.
• BI development experience (Tableau strongly preferred).
• Hands-on with CRM and/or operational platforms (e.g., Zoho CRM/Books, Salesforce, RingCentral, CLM tools).
• Demonstrated process improvement/automation outcomes with quantified impact.
• Strong stakeholder communication and ability to influence across functions.

Nice-to-Have

• Experience with ContractPodAI (or other CLM), SAP (Ariba), Jira/Confluence.
• BPMN/UML familiarity (e.g., Enterprise Architect).
• Exposure to program or budget ownership.
• Knowledge of RevOps or customer operations metrics.

Success Metrics (example KPIs)

• 20–40% reduction in manual effort within key workflows.
• 15–30% cycle-time reduction for target processes.
• Dashboard adoption by leadership with defined usage cadence.
• Improved data accuracy (e.g., <2% discrepancy across systems).
• On-time/on-budget delivery of tool rollouts.

Tech Stack

SQL, Python, Tableau, Excel; Zoho (CRM/Books), Salesforce, RingCentral; CLM (e.g., ContractPodAI); Jira/Confluence; SAP Ariba.

A stable Ukrainian software company (since 2012, delivering CRM/ERP, web & mobile solutions to clients in 35 countries) is looking for an IT Business Analyst.

REQUIREMENTS:

- 1+ years of professional experience in business analysis / related field;

- Understanding of basic requirements documentation techniques (User Story, Acceptance Criteria, Use Case);

- Proficient in English (Upper-Intermediate level or higher);

- Communication skills, empathy, initiative, analytical thinking.

COMPANY OFFERS:

- Employment under a gig-contract (with SSC payments included);

- Flexible working hours (09:00-10:00 to 18:00-19:00) with a lunch break, weekdays only;

- 20 working days of paid vacation per year;

- Paid sick leave;

- Medical insurance;

- Paid gym;

- Payment for courses and trainings;

- Career development and professional growth;

- Paid lunches or parking (choice provided);

- Tea, coffee, water, snacks in the office;

- Office located near «Vasylkivska» metro station with Starlink and uninterrupted power supply;

- Access to a comfortable business center bomb shelter (also the metro is nearby).

About

EdSpan is an innovative EdTech company dedicated to creating cutting-edge learning experiences that empower the next generation of students. Our collaboration with a US-based private school network helps us better understand user needs while expanding our B2C and B2B products to a broader audience. Our current focus includes an AI-guided tutoring experiences, a peer-to-peer tutoring platform, and a custom learning management system.

We operate within a framework of clearly defined processes supported by automation for routine tasks, and open, productive collaboration across the team. Our workflows are based on Agile principles, with daily stand-ups, bi-weekly sprints, and other key Scrum practices. At the same time, we keep meetings to a minimum to ensure everyone can stay focused on delivering high-quality results and continuing to grow professionally.

Who you are

We’re looking for someone who enjoys working with complex systems - someone who understands how things connect together, handles edge cases, and makes new features fit flawlessly into existing logic.

This position is about deep, focused work: analyzing changes, mapping flows, and writing clear, complete specifications for engineers - few meetings and lots of thinking. You bring structure, clarity, and a sharp analytical mindset.

Requirements

• At least 4 years in a Systems Analyst role and fluency in spoken English;
• Good theoretical and practical knowledge of BA/SA methodologies and tools - to choose the right approach for each complex case;
• Ability to write concise, clear, and structured user stories in the rule-oriented format;
• Proven skill in documenting and diagramming complex flows (hundreds of elements), in order to make sophisticated systems understandable and maintainable;
• Familiarity with relational databases, to analyze data structures and identify the right points for change;
• Experience defining and implementing complex API integrations: Payment Service Providers, video streaming platforms, and other;
• Strong interpersonal skills and experience navigating complex stakeholder structures - to align diverse perspectives into one consistent solution;

• Bachelor’s degree in Computer Science, Information Technology, or a related field - for a strong analytical and technical foundation;

   

Would be a plus

• Experience working on AI-driven products (AI agents, or AI workflows) is highly desirable, or a strong understanding of agentic systems, prompting, and evals;

• Familiarity with Mobile platforms and experience delivering applications from concept to successful App Store launch;

   

What will you do

• Prepare user stories / change requests based on the guidance from the Product team and Business stakeholders:
  • analyze the current state (As-Is) as well as impact analysis (To-Be) and identify gaps;
  • prepare or modify existing BMPN diagrams to supplement specifications;
  • thoroughly polish user stories to cover every little detail to minimize product defects;
• Work with the Engineering team during all SDLC stages to clarify the goal, requirements, corner-case scenarios, relevant test cases, etc.
• Proactively work with stakeholders to identify different types of requirements (business, solution, transition requirements, and other);

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech Turnkey Services is looking for a proactive looking for a proactive Business Analyst with excellent communication and problem‑solving skills.

Please note that this is a fixed-term contract of 1 year, with possibility of extension.  

Your influential mission. You will...

• Gather and analyse business requirements for ongoing and upcoming projects.
• Investigate improvement areas and propose best practice solutions.
• Work closely with the Product Owner on requirement clarification and prioritisation.
• Collaborate daily with development and QA teams to support delivery.
• Communicate with third‑party providers and internal Playtech teams to ensure smooth integrations.

Components for success. You...

• Bring 2+ years of experience as a Business Analyst in a development‑related environment.
• Have experience with mobile and web projects, including CMS‑related work.
• Communicate confidently in English (upper‑intermediate+) and Ukrainian.
• Possess strong technical skills in Atlassian tools, SDLC knowledge and Figma (user‑level).
• Additionally, bring solid experience in creating and maintaining documentation: User Stories, Use Cases, Requirements and UML diagrams.
• Are proactive, self‑organised, and capable of working independently.
• Thrive in a collaborative environment and focus on team achievements.

You'll get extra points for...

• Experience in iGaming, betting, or gambling.
• Prior exposure to QA, development, or product ownership.
• Knowledge of REST API, Firebase, testing fundamentals, JSON.

Thrive in a culture that values...

• Flexibility – supportive management, open communication, and autonomy.
• Team spirit – a friendly, collaborative atmosphere with global teammates.
• Impact – the chance to directly influence a product used by millions

Playtech Turnkey Services MWS Team

Our MWS team plays a central role in delivering scalable, high‑quality turnkey solutions across Playtech’s global ecosystem. We work closely with product, development, QA, and integration teams to ensure seamless delivery of features for major brands. Building on its daily collaboration with multiple Playtech units and support for cross‑product initiatives, the team also partners with a broad range of international iGaming operators—including key Latin American brands such as Winner and Caliente—providing exposure to complex, large‑scale ecosystems and diverse market needs.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Sigma Software provides high-quality services in software development, graphic design, testing, and support. Our solutions deliver value across diverse industries, including automotive, telecommunications, aviation, advertising, gaming, banking, real estate, healthcare, and others.

We are seeking a qualified Senior Business Analyst / Proxy Product Owner to join an internal company project. In this role, you will play a key part in strengthening our Data Platform, enhancing data quality, and driving strategic initiatives through effective requirement gathering, in-depth problem analysis, and close collaboration with both internal and external stakeholders. This position combines classic business analysis with hands-on work involving data, dashboards, and analytical tools.

Responsibilities

• Collaborate closely with stakeholders to gather, refine, and prioritize business requirements aligned with strategic objectives
• Work closely with product owners, development teams, and designers to ensure clear understanding and implementation of business requirements
• Analyze existing business processes and systems to identify areas for improvement and propose innovative solutions
• Create detailed documentation including process flows, user stories, and other artifacts to effectively communicate requirements and solution designs
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish user requests from underlying real needs
• Contribute to the development and maintenance of BI dashboards and regular analytical reports using Apache Superset, and occasionally Power BI or Tableau
• Create report prototypes and analytical visualizations independently when needed
• Conduct demo sessions for stakeholders and prepare user documentation to facilitate adoption of delivered solutions

Requirements:

• 4–5 years of professional experience as a Business Analyst
• Practical experience with BI tools (Superset, Power BI, preferably Tableau)
• Experience in building and presenting dashboards
• Strong understanding of iterative ways of working, especially Scrum
• Upper-Intermediate level of English
• Experience on data-intensive projects involving BI solutions, reporting, and data platform development
• Experience participating in the development of a Data Warehouse / SSA layer
• Experience building BI prototypes or POCs independently before involving developers
• Confident SQL skills
• Solid understanding of data modeling principles

Personal Profile

• A proactive and strong results-oriented mindset and problem-solving skills
• Ability to dive deep into complex business problems
• Conflict resolution skills
• Excellent communication skills, both written and verbal

The role

We're looking for a part-time strategy analyst to support live client engagements. You'll work with our technical team that builds an AI platform for strategic simulations and scenario modeling.
 

Right now the focus is on Ukrainian clients. That's your entry point. We work with companies in energy, oil and gas, commodities, chemicals, manufacturing and retail. Over time we'll connect you to global projects: corporate development, M&A, strategic planning for international clients.
 

Your job is to validate AI simulation outputs, build financial models, analyze what data is available on the client side and in the market, and turn raw platform results into materials that executives use to make decisions.
 

Part-time, 10-20 hours per week. Flexible schedule. Hours can scale up as we take on more clients.
 

What you'll do

1/ Validate AI simulation results against real market data and financials. You're the reality check between the AI and the client
2/ Build financial models that connect to the simulation platform. Scenario analysis, stress-testing, forecasting
3/ Audit available data on the client side. What exists, what's missing, what's reliable, what needs additional verification
4/ Market sizing, competitive analysis, industry benchmarking for active engagements
5/ Source and structure Ukrainian market data (harder to find than US/EU, which is exactly why we need you)
6/ QA models and deliverables for accuracy and industry relevance before they go to the client
7/ Prepare client-facing materials: presentations, analytical memos, executive summaries
 

Requirements

• Domain experience in energy, oil and gas, commodities, chemicals, manufacturing or retail. You've worked in one or more of these industries and understand their specifics, key metrics and how data is structured
• 2+ years at a Big Four firm (Deloitte, PwC, EY, KPMG) in consulting, audit or transaction advisory, a strategy consultancy or in an analytical/financial role at a corporation. Audit experience with Ukrainian corporates is a strong plus -- you already know what data actually exists and what doesn't.
• Financial modeling skills. You can build models from scratch in Excel/Google Sheets, not just fill in templates
• Experience structuring and presenting data for senior executives
• Comfortable working with large, unstructured datasets and extracting signal from noise
• Can work independently. We give you the project context and you run with it
• Ukrainian -- fluent
• English -- B2+. Team communication and internal deliverables are in English
   

Big plus

• Experience with M&A due diligence, transaction advisory or corporate development
• Market sizing, competitive benchmarking, industry landscape analysis
• Familiarity with AI tools (Claude, ChatGPT, Cursor or similar) for research and analysis acceleration
• Experience with scenario planning, simulations or wargaming
• Worked at a startup or fast-moving team where you covered multiple roles at once
• Accounting, audit or financial reporting background

Not for you if

• You need a detailed brief before you start working. We move fast and fill in gaps as we go
• You only know how to execute within pre-built frameworks. We need people who build the framework
• You've only done advisory and never built the models yourself
• You're looking for a strict 9-to-5
   

Compensation

• Hourly rate, discussed individually based on experience
• Part-time contract, 10-20 hours per week
• Potential to scale hours or convert to ongoing retainer as engagements grow
   

We review every application and reply only to candidates who are a strong fit. If you don't hear back within two weeks, the role wasn't the right match this time.
 

About Principle

Principle is an AI-powered strategic foresight platform built by OpenBabylon, a frontier AI research lab in San Francisco. Team of 3 PhDs, ex-Google, ex-CERN. $2M pre-seed from SMRK VC, SMOK VC, RideHome AI Fund (LPs include Marc Andreessen and Chris Dixon), a16z Scout Fund, Bain Capital Scout Fund, Unpopular Ventures and angels from Groq, DeepMind and Anthropic.
 

We build digital twins of companies, competitors, regulators and markets, then simulate branching futures so leadership teams can stress-test strategy before committing resources. What McKinsey does in 6 months for $1-2M, we deliver in weeks. Our clients are Fortune 500 companies and $100M+ tech firms.

Dataforest is looking for a Business analyst to join our team. If you're looking for a challenging project and a friendly, supportive team, you've come to the right place to send your resume.

Skills requirements:
- 2+ years of experience in system, functional, or business analysis;
- English: Advanced and higher;
- Practical experience with key business analysis techniques and requirement management tools;
- Understanding of SDLC and agile development processes;
- Knowledge of business process modeling;
- Proficiency in identifying and translating business needs into clearly defined requirements;
- Experience in drafting functional / business / system requirement specifications;
- Experience in working with stakeholders and requirements elicitation;
- Critical thinking and problem-solving skills;

- Ability to decompose complex requirements into manageable tasks;

- Understanding of web development concepts and technologies.
- Excellent interpersonal and communication skills.

Nice to have:
- Experience in using SQL;
- Experience with integration projects.

Responsibilities:
- Communicating with stakeholders to identify their needs and clarify requirements;
- Analyzing, validating, grooming and documenting requirements to the projects;
- Visualizing business processes and preparing data models for the software projects;
- Advising stakeholders on the common practices and possible product solutions;
- Performing competitor and market analysis, assisting in developing product ideas;
- Communicating project vision and coordinating development with engineering teams;
- Participating in presales and estimates.

We offer:

- Opportunity to work with the high-skilled engineering team on challenging projects;

- Interesting projects with new technologies;

- Great networking opportunities with international clients, challenging tasks;

- Building interesting projects from scratch using new technologies;

- Personal and professional development opportunities;

- Competitive salary fixed in USD;

- Paid vacation and sick leaves;

- Flexible work schedule;

- Friendly working environment with minimal hierarchy;

- Team building activities, corporate events.

About the Role

Techchain Solutions is looking for a Business Analyst with experience in Web3 and AI products to support product discovery, business analysis, and documentation for custom software projects.

We build Web3 platforms, blockchain applications, and AI-powered products for startups and growing companies. We need someone who can translate product ideas and client requirements into clear, structured documentation for designers and developers.

This role is hands-on and analytical, requiring strong attention to detail and the ability to independently structure complex product ideas.

The position is part-time and can work well as an additional engagement.

Responsibilities

• Conduct product discovery and requirement clarification with stakeholders
• Translate product ideas into structured product documentation
• Prepare Product Requirements Documents (PRD)
• Write user stories and acceptance criteria
• Define and document MVP scope and feature logic
• Create user flows and process diagrams
• Perform competitor and market analysis to help shape product decisions
• Identify risks, assumptions, and unclear requirements early
• Maintain documentation in Jira and Confluence

• Work closely with designers and developers to ensure requirements are clear and implementable

   

Requirements

• Proven experience as a Business Analyst in software development projects
• Experience working on Web3 or AI products
• Strong analytical and structured thinking
• Ability to independently break down complex product ideas into clear requirements
• Experience preparing product and technical documentation

• Strong communication skills and responsibility for deadlines

   

Experience with:

• PRD / product specifications
• User stories and acceptance criteria
• Business process diagrams
• User flows
• Feature breakdown and documentation

Tools

• Jira
• Confluence
• Miro / FigJam
• Figma (basic understanding)
• AI tools (ChatGPT, Claude, etc.) for productivity

Nice to Have

• Experience working as Product Owner
• Strong product thinking and prioritization skills
• Experience conducting competitor analysis and product research
• Ability to create quick sketches or low-fidelity product drafts to communicate ideas and guide designers
• Experience with DeFi, crypto platforms, or AI SaaS products

What We Value

• Motivation to work on interesting products
• Responsibility and ability to meet deadlines
• Accuracy and clarity in documentation
• Ability to work independently and proactively

Work Format

• Part-time
• Up to 4 hours/day
• Up to 80 hours/month
• Fully remote

Compensation

Up to $15/hour depending on experience.

Application Requirements

Please include:

• CV
• Examples of documentation you created (PRD, flows, specs, diagrams)
• Description of Web3 or AI products you worked on

Hiring Process

1. CV review
2. Interview
3. Short practical test task

BETER is an international product group of companies operating in the B2B segment, specializing in fast sports and esports tournaments and technological solutions for their distribution.

BETER is the exclusive rights holder of tournament products, broadcasting rights, and official data, and ensures their organization through professional tournament operators, including Setka Cup and ESportsBattle, which conduct official sports and esports events in accordance with established standards and under the auspices of relevant federations and regulatory requirements.

We have our own engineering team supporting businesses with innovative software on every level: sports tournament management, high-load analytical systems, video streaming tools, and product stores for our partners.

Our ideal candidate:

- Has 3+ years of experience in analytics in software development.
- Can identify requirements and constraints, as well as risks.
- He or she easily distinguishes between verification and validation of requirements, and also applies both :)
- Can synthesize several alternative solutions, and then evaluate them and choose the most optimal.
- Can decompose the task into smaller ones and build a roadmap taking into account dependencies.
- Tends to record information in documents.
- Likes and knows how to explain to others the details of the system.
- Willing to learn and develop.

Responsibilities:

- Collaboration with stakeholders.
- Requirements elicitation and management.
- Requirements modeling and representation in the form of user stories, use cases, diagrams, etc.
- Performing analysis of integration with 3rd party systems.
- Synthesis of solutions to fulfill requirements and mitigate risks.
- Task decomposition, roadmap creation.
- Writing documentation to describe system behavior.

What and how do teams work?

- Issues in JIRA, documentation in Confluence.
- Work in microservice architecture with real-time messaging.
- Teams have the ability to choose technologies to effectively achieve results.
- Experienced and strong specialists in teams who are always ready to share knowledge;
- Teams are cross-functional and focused on their goals, and Tech Leads are proactive tech mentors and leaders.
- A minimum of bureaucracy, the ability to easily communicate with all levels of management.
- We strive to make decisions quickly, without months of discussions, if a person has analyzed the risks and alternatives, and understands the essence of their proposal.

We offer:

- Ability to work remotely.
- Competitive and timely payment for services.
- Flexible work schedule.
- Personal mentoring and coaching.
- Team building and corporate events.
- Paid sick leave.
- 20 working days of paid vacation.
- Paid child care leave.

Business Analyst (BA)

We are looking for a qualified specialist to join our team!

Requirements:

• Knowledge and practical use of key business analysis tasks, elements, and techniques
• 4+ years of experience as a Business Analyst in IT (preferably in tech projects)
• Familiarity with enterprise business operations and specifics, especially from an IT perspective
• Experience in defining and documenting functional and non-functional requirements in multiple formats:
  • user stories
  • acceptance criteria
  • use cases
  • BPMN/UML diagrams
  • wireframes
• Ability to decompose complex requirements into smaller, clear, and manageable parts for different audiences (technical/business)
• Skills in business architecture frameworks
• Understanding of management principles and project management specifics
• Excellent written and verbal communication and presentation skills
• Readiness to deliver exceptional value to our Clients
• English level — Upper-Intermediate or higher (written and spoken)

We expect you to:

• Have a solid understanding of business and enterprise processes
• Demonstrate critical thinking and problem-solving skills
• Apply deep analytical thinking and root-cause analysis
• Be a strong communicator, able to bring clarity to both customers and development teams
• Take ownership and make timely decisions
• Possess strong presentation and negotiation skills

Experience that will help you succeed:

• Decomposing requirements into epics and user stories
• Hands-on experience with Task Management Tools
• Customer communication experience
• English proficiency at Upper-Intermediate or Advanced level

Nice-to-have skills:

• Experience working as a Project Manager or Scrum Master
• Understanding of the software development process
• Knowledge of Usability and UX principles
• Structured knowledge of any BA standard (IIBA, PMI)

We are looking for a Strategic Product Analyst to de-risk R&D investments by filtering out inefficient technologies and accelerating high-value innovations. You will bridge the gap between engineering and business by analyzing global trends and modeling the ROI of new technical solutions before expensive development begins.
Key Areas of Expertise:

• Techno-Economic Analysis: Calculating ROI, TCO, and production cost-efficiency for complex hardware solutions.
• OSINT & Tech Scouting: Deep-dive research into global patents, scientific papers, and market releases (chips, sensors, composite materials).
• Competitive Intelligence: Gap analysis of technical specifications vs. market leaders.
• Scenario Modeling: Predictive modeling of how design changes (e.g., housing materials or PCBA components) impact manufacturing cycles and final margins.

Key Deliverables & Results:

• Tech Watch Radar: Delivering monthly strategic reports on emerging components and competitor technologies with "Invest/Ignore" recommendations.
• Economic Validation: Conducted feasibility studies for 5+ major R&D projects within 6 months, providing precise CAPEX/OPEX forecasts and break-even points for mass production.
• Comparative Matrixes: Developing comprehensive "Feature vs. Cost" maps against direct competitors to identify and close product gaps.
• Production Forecasting: Calculating the impact of structural design shifts on the assembly timeline and supply chain costs.

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.
 

About the Role

As a Junior Business Analyst in the Account Management and Sales team, you’ll gain hands-on experience in fintech while strengthening your analytical, operational, and business skills.
This role places you at the core of client interaction and business process optimization, where every task directly contributes to Solidgate’s growth.

What you’ll own

• Analyzing sales results (Cross-sell/Up-sell), building metrics and reports, and providing recommendations to optimize team processes.
• Interacting with clients, addressing requests, and providing information about our products and services.
• Preparing presentations, documentation, and organizing meetings.
• Supporting operational processes within Account Management and Sales teams.
•  

You’re a great fit if you have

• Bachelor’s or Master’s degree (completed or in progress)
• Strong academic achievements and results
• English proficiency at Upper-Intermediate level or higher
• Excellent analytical and communication skills
• High level of responsibility and a results-driven mindset

Participation in international or academic programs (FLEX, Erasmus, CFA Research Challenge, or similar) will set you apart.

Why Solidgate?

— No internships here — we build careers. Get hands-on from day one and make a real impact.
— Your work = real outcomes. Shape how global companies move money.
— Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
— Flex your schedule. Balance studies and work with flexible hours that fit your life.
— Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.
 

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

Pozotron is seeking a Business Process Engineer to join our development team. Our small but growing development team, based in Ukraine, is dedicated to creating incredible technology for audio production. The Business Process Engineer will be an instrumental part of our team, focusing on designing, documenting and implementing business processes for our users.

Required:

• 3+ years of experience in Business Analysis 
• Experience with gathering requirements/feedbacks from users
• Experience with modelling of existing business processes
• Experience with designing from scratch/improving business processes 
• Experience with creating detailed design documents
• Experience with formal notations, including UML, LDS and BPM
• Experience with data analysis
• Excellent problem-solving skills and attention to details
• Excellent communication skills
• Advanced level of English

Nice to have:

• Bachelors or Masters degree in Computer Science, Information Technology, Mathematics, Physics or Engineering
• Some knowledge of statistics and customer surveying techniques
• Some understanding of databases and experience in writing SQL queries
• Some knowledge of UX/UI principles
• Some experience in QA

We offer:

• Fully remote work
• Competitive compensation, benefits, and bonus plans
• Health insurance

YELK is a web development outsourcing agency that provides scalable digital solutions for SMEs and enterprise clients across the EU and the USA. We specialize in delivering custom web development, design, and AI integration services.
 

We are looking for a CRM Integration Analyst who is ready to set up business automations and design CPQ flows for companies.
This role combines system analysis, CRM configuration, workflow design, and client communication.

Responsibilities:

• Analyze clients’ existing software landscape, including systems, APIs, and documentation.
• Join client calls to gather requirements, understand business processes, and align on solutions.
• Gather and analyze requirements for CRM integrations and automation solutions.
• Translate business and technical requirements into scalable integration architectures.
• Design and configure business automations and CPQ (Configure, Price, Quote) flows.
• Recommend optimal combinations of software tools to support client business processes.
• Prepare technical specifications for CRM setup and integrations.
• Configure CRM systems and connected tools, including workflows, automations, and integrations.
• Support implementation and ensure smooth adoption of new systems.
• Provide ongoing technical assistance and resolve issues during system usage.

Requirements:

• Upper-Intermediate English (B2+) and fluent Ukrainian.
• Experience in CRM configuration, software integrations, technical support, or basic programming.
• Understanding of business processes (sales, marketing, finance, operations).
• Strong analytical mindset and ability to build structured logic and workflows.
• Ready to take ownership and communicate directly with clients.

We offer:

• Paid 21 days of vacation and sick leave.
• Free morning schedule (start from 9 to 11 am).
• An engaging team environment where your voice is heard and initiatives are supported.
• Market competitive salary and benefits based on conversion rates.
• Educational budget, upskill courses, and workshops.
• 100% remote.

WHO WE ARE:

Volpis is a company of ambitious professionals providing Web & Mobile App Design and Development services for more than 9 years. Regularly listed in the Top IT Outsourcing Companies and Top Custom Software Development Companies on Clutch.co. Being a full-service company, we provide expertise in all phases of the software development life cycle. We’ve successfully covered more than 100 products all over the world. Together, we’ve created a dynamic, fun, inspiring environment where we can be ourselves and grow each day.

Location — LVIV only!

Required skills:

• 2-3 years of proven experience in business analysis in the software development area;
• Fluent in written and spoken English (strong B2 and higher);
• Experience with both web and mobile development; understanding of platform-specific nuances;
• Strong skills in stakeholder management: expectation setting & relationship building;
• Proven experience in requirements management: 
  - business/product/user/functional/non-functional requirements;
  - elicitation, analysis, documentation, prioritization, traceability;
  - verification, and validation, change management.
• Ability to plan, prioritize, and execute tasks within an Agile environment;
• Ability to break down complex scope into manageable components;
• Deep experience in Confluence and Jira/Trello; good knowledge of Microsoft Excel;
• Excellent visualization capabilities; proficiency in using diagramming/visualization tools (FigJam, Draw.io, etc.).

Would be a plus:

• Experience creating product (e.g., user manuals, guides) and operational documentation (e.g., process descriptions).

Responsibilities:

• Define business/product needs & goals;
• Conduct competitor analysis;
• Elicit business/user/system requirements;
• Document/maintain/prioritize requirements;
• Create WBS and support estimation sessions;
• Create and maintain backlog & releases in Jira;
• Conduct refinements;
• Facilitate collaboration between business and development teams;
• Support quality assurance at every stage of project development;
• Capture, validate and evaluate change requests;
• Validate UX design;
• Conduct UAT;
• Contribute to the development of internal processes.

Your Benefits:

• 15 days paid vacation + 5 public holidays;
• 7 days 100% paid sick leaves;
• Sport and health compensation;
• Flexible working hours;
• Corporate training (internal and external);
• IT Cluster membership;
• Personal Birthday and anniversary gifts;
• Сorporate parties and team-buildings;
• Company legal and accounting support.