Jobs Business Analyst

About the role. We are looking for a Business Analyst specialising in data and reporting to work on data-platform programmes for regulated financial-services clients. These programmes rebuild a client’s regulatory, management and operational reporting on a modern data platform: several hundred reports, tens of source systems and many business owners. You turn business needs into clear, testable requirements, build the inventory of reports and data flows, and help the client establish who owns which data and who decides on definitions. You work both in the initial assessment and in delivery teams.

Responsibilities

• Plan and run stakeholder interviews and workshops with business owners, reporting and data teams, compliance, finance and operations; record requirements, decisions and open questions.

• Build and maintain the report catalogue: purpose, audience, owner, frequency, sources, criticality and priority; identify duplicate, unused and conflicting reports and candidates for rationalisation.

• Map data flows from source systems through the data platform to reports, and identify critical data elements behind regulatory and key business reports.

• Map data ownership and decision rights; document business definitions, KPIs and metrics in a business glossary; surface conflicting definitions for resolution.

• Contribute to the target operating model for a data office or data-governance function (roles, forums, processes).

• In delivery: write requirements, business rules and acceptance criteria for each increment, including data-cleansing and reconciliation expectations; support user acceptance testing and parallel running.

• Use AI tools to accelerate requirements analysis and documentation, and verify all AI-assisted output before it is shared or approved.

• Help prioritise and group reports and data domains into deliverable increments with the solution architect.

Requirements

• Five or more years as a business or data analyst in financial services (banking, insurance, wealth or asset management), on data, reporting or data-migration programmes.

• Proven experience producing report inventories, data-flow maps, requirements and acceptance criteria.

• Understanding of data-governance concepts: ownership, stewardship, business glossary, critical data elements, data quality.

• Working knowledge of regulatory and management reporting in financial services and the data it depends on.

• Able to read a data model and a Power BI report and ask the right questions; good working SQL for verifying data.

• Strong facilitation skills with business and technical stakeholders at all levels.

• Understanding of how AI can support business analysis and reporting work, for example requirements and documentation drafting, report-inventory analysis and AI-assisted reporting, and of the review and data-protection controls it requires in regulated environments.

• Excellent written and spoken English.

Nice to have

• Experience in setting up a data office or data-governance function (DAMA-DMBOK or similar framework).

• Experience of report migration and rationalisation programmes.

• Experience in UK financial services and FCA reporting or Consumer Duty evidence.

• Familiarity with Azure, Databricks, data catalogues (Unity Catalog, Microsoft Purview) or BI tools.

• CBAP, IIBA or BCS business-analysis certification.

• Willingness to work on site at client premises (including in the UK) for periods of several weeks.

Tools: Power BI, SQL, Jira or Azure DevOps, Confluence, Excel, process and data-flow modelling tools (Visio, draw.io or similar).

Pozotron is seeking a Business Process Engineer to join our development team. Our growing engineering team, based in Ukraine, is dedicated to creating incredible technology for audio production. The Business Process Engineer will be an instrumental part of our team, focusing on designing, documenting and implementing business processes for our users.

Required:

• 3+ years of experience in Business Analysis
• Experience with gathering requirements/feedbacks from users
• Experience with modeling of existing business processes
• Experience with designing from scratch/improving business processes
• Experience with creating detailed design documents
• Experience with formal notations, including UML, LDS and BPM
• Experience with data analysis
• Excellent problem-solving skills and attention to details
• Excellent communication skills
• Advanced level of English

Nice to have:

• Bachelor's or Master's degree in Computer Science, Information Technology, Mathematics, Physics or Engineering
• Some knowledge of statistics and customer surveying techniques
• Some understanding of databases and experience in writing SQL queries
• Some knowledge of UX/UI principles
• Some experience in QA

We offer:

• Fully remote work
• Competitive compensation, benefits, and bonus plans
• Health insurance

About the project

Anttix is a software development company focused on technology solutions for CFD brokers and financial services. We’re building our own CRM platform using Power Apps (model-driven) and Dataverse as the core data layer, integrating it tightly with trading, KYC, payments, and marketing systems.

We work in small, senior teams that ship fast, don’t tolerate unnecessary bureaucracy, and care about building systems that actually get used in production.

The platform is delivered by a remote engineering team that owns the full stack behind the broker: the CRM, the trading integration, the payment orchestration, the mobile and web clients, and the back-office tooling used by Compliance, Sales, and Customer Service. The CRM is the system of record for everything customer-related — identity, KYC state, deposits and withdrawals, bonuses, MT5 account assignment — and is where most new business logic lands first. Tech-wise it is a PowerApps / Dataverse solution backed by Power Automate flows and a set of Java microservices; we'll go into the details in the interview.

We’re looking for a experienced business analyst who can translate business requirements into development tasks.

You will work directly with the CTO, Project Manager, two backend developers, a PowerApps/Dataverse developer, a frontend developer, two QA engineers, and DevOps, plus regular contact with Backoffice, Compliance, Payments, and Sales stakeholders on the business side.

Role summary

We are looking for a Business Analyst to own the requirements, data, and acceptance layer of the VCG CRM platform. You will translate regulatory, commercial, and operational needs into Dataverse entity models, Power Automate flow specifications, gRPC API contracts, and UAT scenarios — then verify that what we deliver matches what the business asked for.

This is a hands-on BA role on a real, complex financial product. You will read Power Automate flow JSON, query Dataverse, sit in MT5 trading sessions, and write acceptance criteria that actually catch bugs. You will not be producing slide decks.

What you'll do

Requirements & discovery

• Capture and document behaviour across the CRM (user lifecycle, deposit/withdrawal routing, KYC transitions, bonus logic, MT5 group assignment) from production flows, Confluence docs, and direct observation of the live system.
• Interview Backoffice, Compliance, Payments, and Sales stakeholders; convert their needs into documented requirements tied to specific Jira epics.
• Decompose epics into user stories with clear acceptance criteria that developers can implement without follow-up questions.

Data & process modelling

• Own the logical data model for custom Dataverse entities: contacts, trading accounts, transactions, bonuses, consents, state-machine audit.
• Document field semantics, alternate keys, and cross-system mismatches (e.g., "Id" vs "Guid", timezone offsets between MT5 UTC+2 and Dataverse UTC) that trip up integrations.
• Model business processes (user state machine Demo → Limited → KYC → Full, deposit routing per provider, MT5 group assignment per country/affiliate, account closure reasons) as flowcharts and state diagrams — Mermaid preferred, Lucidchart acceptable.

Flow & rules specification

• Specify Power Automate flows and Dataverse business rules: triggers, conditions, branches, error paths, compensating actions.
• Review existing flows in production, decide which need rework as requirements change, and shepherd the changes through delivery.
• Define event contracts published to Azure Service Bus (event name, payload schema, ordering guarantees, idempotency keys).

Test & acceptance

• Run data validation when onboarding new data sources or migrating between environments, using SQL / Fetch XML / Snowflake queries you author yourself.
• Own UAT sign-off: coordinate with QA, Backoffice, and Compliance; track defects in Jira; make the call on go/no-go criteria for each release.

Documentation & communication

• Maintain project documentation in Confluence, mirrored to the git repo.
• Keep the Jira backlog current: groom it, link specs to tickets, attach acceptance criteria to every story before it enters a sprint.
• Write clear, terse documentation. No filler. Diagrams where they help, tables where they help, prose only when nothing else does.

Required experience

• 3+ years as a Business Analyst on software products, at least one of them on a data-heavy or regulated domain (fintech, trading, payments, iGaming, insurance, healthcare).
• Translating business requirements into technical specifications is the core of this role. You can sit with a Compliance officer, a Payments lead, or a Sales manager, understand what they actually need (vs. what they first ask for), and turn it into something a developer can build without coming back for clarification.
• Strong process and data thinking: you naturally reach for state diagrams, flowcharts, and entity relationships when describing a problem, and you can spot inconsistencies in a process before code is written.
• Comfortable working with structured data and basic SQL — enough to validate that the system does what the spec says, without waiting for an engineer.
• General technical literacy: you can read an API contract, follow a workflow definition, and discuss trade-offs with engineers — you don't need to write the code, but you understand the shape of what's being built.
• Practical grasp of state machines, workflow logic, and master data concepts.
• Written English strong enough to produce specifications that developers implement without coming back for clarification.
• You do not need to be a developer. The team includes a dedicated PowerApps/Dataverse developer, backend and frontend engineers, QA, and DevOps — the BA's job is to make sure they're building the right thing, not to build it.

Nice to have

• Experience with retail CFD / FX / trading platforms; familiarity with MetaTrader 5 concepts (groups, deals, positions, margin, leverage, demo vs live accounts).
• Experience with payment orchestration (Praxis, TotalProcessing, regional LatAm/MEA PSPs, card vs APM routing).
• Experience with KYC/AML vendors (SumSub, Onfido, Veriff) and the associated compliance workflows.
• Experience with messaging / campaign tools (Braze, SendGrid, Mixpanel) for transactional notifications and lifecycle campaigns.
• Experience operating a live production financial system — releases, incidents, hotfixes with real customer funds at stake.
• Exposure to AI-assisted development (Claude, Copilot, Cursor) — this project uses AI aggressively for code generation, test generation, and data validation. You will use the same tools to accelerate specification and analysis.

How we work

• Remote-first, distributed team across Europe. Core overlap hours roughly 10:00–18:00 EET.
• Tooling: Jira, Confluence, Git (GitHub + Bitbucket), PowerApps, Dataverse, AWS, Azure, Snowflake, Grafana, CloudWatch.
• Documentation in git: specs and plans are markdown files committed alongside the code, reviewed via pull requests like anything else.
• English is the working language for written artefacts; spoken language is flexible within the team but all specs, tickets, and review comments are in English.
• Ownership: you own your deliverables end-to-end — from stakeholder interview through UAT sign-off. We do not hand work off between "requirements" and "analysis" and "testing" — those are the same job.

Engagement

• Full-time contract, long-term. The CRM is the backbone of the business and the BA role is a permanent seat on the team — new features, new payment providers, new regulatory requirements, new markets are continuously in flight.

Hi! Tallium is looking for a Mid+/Senior Business Analyst with strong accounting domain expertise to join a new enterprise project.

About the project

A new enterprise accounting & ERP platform built from scratch on an "accountant-first" principle: a rule-driven posting engine generates the General Ledger from operational registers, so every number in a report can be traced back to its source document. The first phase covers core accounting, AR/AP, inventory, payroll, banking and financial reporting.

What you'll do

- Act as the accounting domain expert, working directly with the client's CFO and finance team

- Turn accounting concepts (posting rules, control accounts, close process) into clear, testable requirements

- Model processes (O2C, P2P, reconciliation, period-end close) and financial data structures

- Specify posting rules, account mapping, validations, approval flows and access / SoD rules

- Manage MVP scope and priorities together with the PM

- Prepare acceptance criteria and test scenarios with QA using sample transactions

- Run client workshops and discovery

Who we're looking for

- 4+ years as a BA, System Analyst or PO

- 2+ years on accounting, ERP, core banking or other financial systems projects (a background as a functional consultant, accountant, controller or financial analyst is a big plus)

- Strong knowledge of double-entry accounting: CoA, GL, journals, sub-ledgers, trial balance

- Hands-on understanding of O2C, P2P, period-end close, bank reconciliation and financial statements

- Familiarity with multi-currency, VAT / withholding tax and financial controls (audit trail, maker-checker, SoD)

- Solid BA toolkit: workshops, BPMN / UML / ERD, Jira / Confluence, user stories and specifications

- Understanding of integrations and APIs, Agile experience on mid-size or large projects

- Advanced English

Nice to have

- Experience with ERP / accounting systems: SAP, NetSuite, Dynamics 365, Odoo, Xero, 1C / BAS, etc.

- Experience with posting engines, sub-ledgers or event-based accounting

- E-invoicing / tax fiscalization experience

- IFRS / GAAP knowledge or a finance / accounting degree

- Bank integrations (MT940, CAMT.053, ISO 20022), basic SQL

What we offer

- Interesting, influential projects and long-term cooperation

- Flexible schedule, remote or hybrid work

- Individual growth plan, development budget, workshops and training

- Stable salary and planned reviews

- 21 vacation days, 10 sick days, all public holidays off

- Medical insurance

- Corporate English and team building

At the core of the role

We are looking for a skilled Senior Business Analyst/Product Owner to join our team full-time for our client. Our client is a leading multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus, and Italy. They build better lotteries that return more to good causes by focusing on innovation, technology, efficiency, and safety across a growing casual gaming entertainment portfolio.

As a Senior Business analyst/ Product owner will drive strategic business initiatives by analyzing complex business processes, eliciting requirements, and translating them into actionable solutions. You will work closely with cross-functional teams to facilitate change, optimize processes, and ensure our business solutions meet both operational and strategic goals.
 

Core skills you’ll bring

• 5+ years of experience on BA/Product related positions
• Proficient user of BPM
• Experience working on projects across different domains
• PMO-certified
• Solid understanding of the overall system architectural design and system dependencies (between different services/modules)
• Familiarity with backend-heavy platforms, APIs, system integrations, and complex technical dependencies
• Ability to draft a sequence diagram that outlines the process end-to-end and perform data mapping
• Experience in working on multiple and varied large-scale projects, delivering a variety of software applications
• Successful practical experience in establishing and complying to the change management process
• English ­- Upper-Intermediate or higher

Nice-to-have

• Experience in the iGaming Industry
• Ability to evaluate every possible edge-case scenario from a player standpoint
• Familiarity with backend architecture, transactional systems, and API integrations is considered a strong advantage

The impact you'll create

• Work with the stakeholders and product managers to analyze data and align product roadmap to strategic goals
• Make product decisions and define priorities based on business value
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies
• Develop scope documents and define Epics/User Stories that guide our CLS Software Development teams
• Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Define priorities for short-term delivery within sprints and also for longer-term delivery along with Product Managers and stakeholders
• Ensure that dependencies, risks, and stakeholders’ expectations are identified and managed
• Develop appropriately detailed specifications for product features so that they are clearly understood by the development team
• Develop and maintain an appropriately prioritized backlog of user stories for implementation
• Run refinement sessions with the development teams in order to articulate delivery goals, provide details, and refine stories
• Run iteration reviews or demo sessions with the help of QA engineers in order to present the iteration deliverables to stakeholders and receive feedback
• Work closely with key roles such as Tech Leads and Delivery Managers to ensure requirements clarity and technical excellence

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated Middle Business Analyst to join our team in Lviv!

What You'll get to do:

• Collaborate with various departments to ensure seamless integration of processes and systems.
• Analyze and define requirements for player bonus schemes, ensuring they align with business objectives and regulatory standards.
• Work closely with project stakeholders to gather and document requirements, and to develop effective business solutions.
• Facilitate communication between technical teams and other departments to ensure clear understanding and implementation of requirements.
• Create and maintain detailed project documentation, including process flows, functional specifications, and user stories.
• Participate in the development and refinement of business processes and system improvements.
• Assist in the monitoring and reporting of project progress, and in addressing any issues that may arise.

What you need to know:

• At least 4 years of experience as a Business Analyst, preferably in the iGaming industry or a related field.
• Experience in managing projects related to system integrations and player bonus systems.
• Strong ability to create and interpret UML diagrams and wireframes.
• Proven ability to create and interpret BPMN diagrams, process flowcharts, and process mapping documentation.
• Experience with AI-driven process automation and optimization.
• Ability to lead the design of new business processes.
• Experience facilitating discovery meetings and workshops with subject matter experts and stakeholders across departments.
• Ability to interpret complex data and business metrics and communicate insights to relevant stakeholders.
• Experience creating and maintaining detailed process documentation, including process flows, procedures, and policies.
• Proficiency in preparing and delivering presentations.
• Solid understanding of business process and system requirements methodologies.
• Excellent analytical, problem-solving, and communication skills.
• Fluency in English, both written and spoken.
• Ability to work effectively in a team and independently.
   

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• 3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Hybrid work schedule is available after the first three months of employment with 80/20 office/home format until the end of 2026. Starting from 2027, the policy will transition to primarily office-based work, with up to 10 work-from-home days per year with manager approval.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance.
• Corporate English lessons.
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

PLEASE NOTE that we are searching for candidates who are located in Lviv and are able to visit office in Lviv.

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
 

We are looking for a passionate and dedicated Middle Business Analyst join our team in Lviv!

What You'll get to do:

• Partner with Configuration, Account Management, Vendor Management, Development, Product, and Operations teams to ensure seamless process and system integration.
• Define requirements for iGaming configuration solutions: game registration, vendor settings, restrictions, jurisdictions, releases, bonuses, jackpots, free spins, and operator-specific rules.
• Elicit, document, validate, and refine requirements, translating business needs into implementable solutions.
• Map end-to-end configuration workflows, system dependencies, and data flows across integrated platforms.
• Bridge business and technical teams to clarify requirements, dependencies, and expected system behavior.
• Produce functional specs, user stories, acceptance criteria, BPMN/UML diagrams, and configuration documentation.
• Shape new product/system functionality: MVP scope, business rules, field behavior, validation logic, and default values.
• Identify inefficiencies in configuration and operational processes; drive standardization and automation.
• Support workflow automation initiatives: automated task creation, notifications, and system integrations.
• Identify and analyze opportunities for AI-driven automation and process improvements based on business and team requirements.
• Evaluate where and how AI can be effectively applied to existing processes and workflows.
• Track operational KPIs, backlog, and delivery progress; contribute to reporting and continuous improvement.

What You need to know:

• 2+ years as a Business Analyst, ideally in iGaming or a related field.
• Strong requirements elicitation, analysis, documentation, and validation skills.
• Proficiency in UML/BPMN diagrams, process flows, and wireframes.
• Solid grasp of business process and system requirement methodologies.
• Experience with complex business rules, configurations, and cross-functional integrations.
• Good understanding of AI technologies and their practical application in business processes and workflow automation.
• Hands-on experience with AI tools and the ability to identify and evaluate opportunities for AI-driven process improvement and automation.
• Strong analytical, problem-solving, stakeholder management, and communication skills.
• Fluent English (written and spoken).
• Comfortable working independently and within a team.

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• 3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Hybrid work schedule is available after the first three months of employment with 80/20 office/home format until the end of 2026. Starting from 2027, the policy will transition to primarily office-based work, with up to 10 work-from-home days per year with manager approval.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business or O’Reilly, and a budget for external training.
• Gym allowance.
• Corporate English lessons.
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

We’re looking for a Product Owner / Business Analyst to take ownership of a humanitarian transparency platform. This is a hybrid role: you’ll shape product direction and priorities, and you’ll also own the requirements behind every feature, from stakeholder workshops to detailed PRDs the team builds from.

🌍 About the Product

A web platform that helps a humanitarian organization in Ukraine manage its projects, beneficiary data and finances transparently, with AI-powered features built in. The product is in active development, and you’ll join a running Scrum team. 
 

🧙‍♂️ In This Role You Will

• Own the product backlog and prioritize it based on user and business value.
• Shape the product roadmap together with the Tech Lead and client stakeholders.
• Act as the Product Owner in Scrum: drive refinement, set sprint goals, accept delivered work.
• Run workshops and interviews with stakeholders to understand their processes, goals and pain points.
• Write PRDs, user stories and acceptance criteria detailed enough for the team to build from directly.
• Gather and document functional and non-functional requirements.
• Model business processes such as workflows, approvals, roles and permissions.
• Balance scope, value and effort, and communicate trade-offs clearly to stakeholders.
• Work with design to validate solutions, and with the AI team on requirements for AI-powered features.
• Collect feedback from demos and user testing and turn it into product decisions.
• Keep product documentation structured, current and traceable to decisions.
  
   

🎯 You May Be Interested If

• You enjoy both deciding what to build and working out exactly how it should work.
• You want real ownership of a product, not just a backlog to maintain.
• You can join an existing product and get productive quickly.
• You like untangling complex business logic into clear, usable solutions.
• You want your work to have visible real-world impact.
  
  
   

👌 Role Requirements

• 3+ years as a Product Owner, Business Analyst or in a combined PO/BA role on software products.
• Strong hands-on experience as a PO in Scrum.
• Proven experience writing PRDs, user stories and acceptance criteria.
• Strong requirements gathering and documentation skills.
• Ability to prioritize a backlog and make product decisions under constraints.
• Experience with complex business processes such as workflows, approvals and role-based access.
• Confidence facilitating stakeholder workshops, including with senior client stakeholders.
• Process and data modeling skills (BPMN or similar, user flows, basic data models).
• Enough technical understanding to discuss APIs, integrations and data with engineers.
• Experience with Jira and Confluence.
• English at B2 level or higher.
   

⭐ Nice to Have:

• Experience on projects involving data platforms, reporting, or dashboards.
• Familiarity with NGO, humanitarian, or grant-funded project environments.
• Experience writing technical documentation or API specs alongside developers.
• Knowledge of UX/UI principles for requirements validation.
  
   

💻 Working Conditions:

• Employment Type: Full-Time
• This is a fully remote position with the entire team across Ukraine.
• 20 working days of paid vacation per year.
• The team collaboratively defines deadlines, ensuring a balanced and manageable workload. The focus is on delivering commitments on time.
• Flexible working hours to promote a healthy work-life balance.

Join Our Team as a System/Business Analyst!

At Banza, we want you to feel comfortable from your very first interview, know how you can grow, and build trust through openness and honest communication. We show we care through our actions, the support we offer, and the way we treat one another — creating an environment where people enjoy working together and achieving great results.
 

What We’re Looking For:

✔ Experience in implementing and enhancing IT products, especially for external clients.
✔ Ability to develop automation concepts for business processes from scratch.
✔ Strong skills in gathering and structuring client requirements.
✔ Experience in creating technical documentation.
✔ Ability to conduct training sessions and presentations for users and stakeholders.
 

Nice to Have:

✔ Experience working with Creatio (BPM/CRM system).
✔ Automation of business processes.
✔ Understanding of SQL and working with databases.
✔ Fluent English at B2 level.

✔ Willingness to travel for business purposes.

What You’ll Be Doing:

✔ Conducting interviews with clients to identify business needs and offer optimal solutions.
✔ Developing and aligning system implementation concepts and technical designs.
✔ Preparing technical tasks for developers and ensuring high-quality implementation.
✔ Configuring system interfaces.
✔ Presenting completed solutions to clients and providing support.
✔ Conducting training sessions for clients on effective system usage.

What We Offer:

✔ Flexible Work Environment: Choose between working from our modern office in Unit.City, Kyiv, or fully remote.

✔ Clear Career Path: A transparent professional development plan to guide your growth.

✔ Boost Your English: Free corporate English lessons twice a week with professional teachers, plus engaging Speaking Clubs.

✔ Tools for Success: We provide all the necessary tools and resources for your work.

✔ Meaningful Impact: Opportunities to participate in volunteer projects and initiatives.

✔ Grow with Experts: Work alongside a team of strong professionals from whom you’ll learn a great deal.

✔ Supportive Culture: Enjoy progressive management, a friendly atmosphere, and a corporate culture built on open communication.

ZentixSoft is looking for a Senior Presales / Discovery Business Analyst! 🚀
 

Format: Project-Based / Part-Time (On Demand), 100% Remote. Flexible workload tied to active presales opportunities and client discovery requests.
 

🧩 Responsibilities:

• Independent Discovery Leadership: Lead discovery calls with potential clients (CEOs, CTOs, Founders, Operations Leads), asking concise questions to uncover true business problems, workflows, pain points, and MVP priorities.
• Structuring Ambiguity: Turn high-level or incomplete requests ("We need an automated AI platform") into structured frameworks: Users → Business Processes → Problems → Workflows → Functionality → Integrations → Constraints → Priorities → MVP → Open Questions → Next Steps.
• Requirements & Material Analysis: Review RFPs, product briefs, Figma designs, APIs, and existing documentation to identify missing scope, risks, and dependencies.
• Proposal & Estimation Support: Partner with Solution Architects, Engineering Leads, and PMs to define feature breakdowns, assumptions, acceptance criteria, and project phases for accurate estimation and Statements of Work (SoW).
• Flexible Technical & AI Understanding: Translate business requirements into logical technical concepts (APIs, databases, roles, modern architecture) and evaluate common AI use cases (LLMs, RAG, automated workflows) at a practical business level.
   

🎓 Our Perfect Match (Requirements):

• Commercial Experience: 4+ years as a Business Analyst, Product Analyst, Product Manager, or Presales Consultant in custom software development / IT services / outsourcing.
• Presales & Discovery Mastery: Proven track record of independently leading presales discovery, requirements elicitation, and client-facing workshops from early-stage ideas.
• Analytical & Commercial Balance: Ability to challenge client assumptions professionally, balance scope vs. budget/timeline, and avoid over-engineering early-stage requirements.
• Technical & Domain Adaptability: Conceptual understanding of modern web/mobile architectures, SaaS platforms, databases, and integrations, with the ability to quickly grasp unfamiliar business domains.
• Communication & Language: Strong Spoken and Written English (B2+ / C1) to independently lead discovery calls, clarify requirements, and discuss solutions with international stakeholders.
   

➕ Nice to Have:

• Experience or familiarity with AI-enabled product use cases (LLMs, RAG, document extraction, AI assistants).
• Exposure to Enterprise stakeholders or complex multi-domain environments (FinTech, SaaS, HealthTech, E-Commerce, Logistics, etc.).
   

📍 Engagement Details:

⏳ Format: Project-based / Part-time (On-Demand before, during, and after presales calls).

📍 Location: 100% Remote.

Position overview
Domain: Banking / FinTech

We are looking for a Senior Business Analyst to support complex IT delivery initiatives for a large banking client. The role requires strong banking domain knowledge, enterprise IT experience, and practical use of AI tools to improve business analysis, requirements management, documentation, and stakeholder communication.

Responsibilities

• Gather, analyze, and document business, functional, and non-functional requirements.
• Use AI tools to accelerate requirements analysis, documentation, meeting summaries, backlog preparation, process analysis, and research.
• Facilitate workshops, interviews, backlog refinement, and requirement clarification sessions with business and technical stakeholders.
• Translate business needs into clear user stories, acceptance criteria, process flows, use cases, and specification documents.
• Analyze banking processes, identify gaps, dependencies, risks, business rules, and improvement opportunities.
• Support solution design by clarifying data flows, integrations, system behavior, and operational scenarios.
• Maintain and prioritize product backlog together with product owners and delivery teams.
• Support UAT planning, test scenario preparation, defect clarification, and business validation.
• Ensure requirements are aligned with banking regulations, audit expectations, security standards, and internal governance.
• Apply AI responsibly, respecting confidentiality, data privacy, compliance, and internal banking policies.
  
  Requirements
• 6+ years of experience as a Business Analyst, System Analyst, Product Analyst, or similar role.
• Strong experience with requirement collection, documentation, stakeholder management, and process analysis.
• Hands-on experience writing user stories, acceptance criteria, BRDs, FRDs, process flows, use cases, and data mapping documents.
• Good understanding of software delivery lifecycle, Agile/Scrum, and enterprise IT delivery.
• Ability to communicate effectively with both business and technical stakeholders.
• Strong analytical thinking, structured documentation, facilitation, and problem-solving skills.
• Experience with tools such as Azure DevOps, Jira, Confluence, Visio, Miro, SharePoint, Excel, and PowerPoint.
• Practical experience using AI tools such as Microsoft Copilot, ChatGPT Enterprise, Azure OpenAI, or similar for business analysis tasks.
• Understanding of AI limitations, prompt quality, human review, confidentiality, and responsible AI usage in regulated environments.
• Upper-intermediate or advanced English.
  
  
  
   

The team is looking for a System Analyst with strong Oracle APEX, SQL, and PL/SQL expertise to analyze existing Oracle APEX dashboards and the Oracle procedures supporting their functionality, as well as prepare detailed technical specifications for developers.

As a System Analyst, you will analyze the structure and configuration of Oracle APEX applications and dashboards, investigate the underlying Oracle database logic, and translate business and system requirements into clear technical specifications for development.

The overall technology stack is Oracle PL/SQL / SQL + Oracle APEX.
 

Key Responsibilities:

• Analyze the structure of Oracle APEX applications, pages, and dashboards.
• Review the configuration of regions, reports, charts, interactive grids/tables, filters, and metrics.
• Analyze data sources, SQL queries, and conditions used to generate information.
• Review processes, calculations, validations, dynamic actions, and navigation between pages.
• Analyze user roles, access permissions, and conditions controlling the visibility of elements.
• Verify the correctness of data display and data updates.
• Identify duplicated logic, configuration issues, inefficiencies, and potential system risks.
   

Technical Specification & Requirements:

• Clarify business requirements and expected outcomes.
• Prepare detailed technical specifications describing required system changes.
• Define Oracle APEX components and Oracle database objects that need to be created or modified.
• Describe algorithms, data-processing rules, and user scenarios.
• Define requirements for UI elements, filters, reports, charts, and metrics.
• Specify user roles and access permissions.
• Define acceptance criteria for implemented changes.
• Provide developers with the necessary explanations and consultations during implementation.
   

Requirements Must have:

• Hands-on knowledge of Oracle APEX and principles of dashboard development.
• Strong SQL and PL/SQL skills.
• Understanding of Oracle database structure and relationships between database objects.
• Experience analyzing Oracle procedures, functions, packages, triggers, and SQL queries.
• Ability to analyze business logic, data sources, and system performance.
• Experience preparing technical documentation and detailed technical specifications for developers.
• Understanding of software testing principles and the ability to define acceptance criteria for changes.

We are looking for a Business Analyst who is interested in working with healthtech projects and passionate about learning new things. Your role will be participating in pre-sales activities, discovery phases, initiating new projects, and helping on the existing ones. You will be responsible for building and maintaining long-term relationships with clients and translating business needs into technical requirements for projects in Health tech and Life Sciences domains.

*Please note that this position is open to candidates from Lviv.

What we expect

• 3+ years as a Business Analyst in software development projects, including at least one healthcare or health tech product (EHR/EMR, patient portal, telehealth, practice management, remote monitoring or similar)
• Hands-on experience across the full BA cycle on at least one project, from elicitation through delivery and acceptance
• Experience gathering and documenting requirements for workflows with several user roles and turning them into user stories with clear acceptance criteria
• Working knowledge of healthcare privacy and security regulations, mainly HIPAA and GDPR, and the ability to turn them into concrete requirements
• Basic understanding of healthcare interoperability, what FHIR and HL7 are for
• Experience writing business and technical documentation: PRD, user stories, BPMN/UML diagrams, data flows, integration descriptions
• Experience with Jira, Confluence and a diagramming or prototyping tool 
• Experience with LLM and AI tools (especially Claude) for project context management, routine task automation, and use on different agentic SDLC stages
• Experience working in Agile teams and a solid understanding of software development processes and roles
• Strong analytical skills, especially spotting gaps, contradictions and edge cases in requirements
• Ability to run interviews, workshops, and walkthroughs with both technical and non-technical stakeholders
• Attention to detail, plus the ability to see how a feature fits the wider product and the client’s system landscape
• Ability to own a workstream on your own, with guidance from a Senior BA
• Real interest in the healthcare domain and willingness to learn its terminology, standards and regulations quickly

• Upper-Intermediate English (B2+) or higher

   

Nice to have

• Hands-on experience with FHIR R4 resources or FHIR-native platforms (e.g. Medplum), or with EHR integrations (Epic, Oracle Health, athenahealth)
• Familiarity with US revenue cycle concepts: insurance eligibility, claims, CPT/ICD-10 coding, clearinghouses
• Experience in specific health tech subdomains, such as patient engagement, telehealth, women’s health or mental health
• Pre-sales experience: preparing scope breakdowns for estimates, discovery plans or solution proposals
• Background in healthcare (clinical or administrative), QA or project management

• Claude Certified Associate – Foundations certification or Architect level ones

   

Responsibilities

• Gather, analyse and document business, user and solution requirements for health tech products, including clinical and administrative workflows
• Map current and target workflows for every user role, and identify where the product sits among the client’s existing systems
• Turn regulatory and privacy constraints into requirements, and keep them traceable through the backlog
• Define integration and data requirements with the tech team
• Take an active part in discovery phases: prepare and co-facilitate workshops and stakeholder interviews, then consolidate the findings
• Conduct market, competitor and domain research, and contribute to the unit’s subdomain overviews
• Develop and maintain the product backlog: epics, user stories, acceptance criteria, priorities
• Support estimation by breaking scope down into epics and features as input for WBS
• Set up and maintain the project knowledge base

• Contribute to the Health Tech unit’s knowledge base by sharing project learnings and taking part in internal sessions

   

OUR BENEFITS:

• Opportunity to work with international clients
• Work from anywhere (fully remotely or in our office)
• Paid vacations and sick-leaves, additional days-off, relocation bonus
• Wellness: Medical insurance / sport compensation / health check-up + flu vaccination at your choice
• Education: regular tech-talks, educational courses, paid certifications, English classes
• Fun: own football team, budget for team-lunches, branded gifts
• One of the best IT employers in Lviv (or IT service companies in Ukraine) based on DOU rating

*Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team. 

About the Engagement:

A large international organization is setting up a new Strategic Initiatives team. C-level stakeholders give it specific questions, and the team analyzes data quickly to form a clear point of view. For example, two large programmes that run separately today (such as IT change and risk remediation) may need a recommendation on how they should work together.

The starting team is 2 Business Analysts and 2 Data Analysts. They work side by side and with senior stakeholders, often in live war-room sessions.

Work Format:

Location: Krakow, Poland. Hybrid, with 3 days a week in the client’s office (mandatory)

Who You Are:

Credible and at ease with C-level stakeholders

Does the work yourself, not only manages others doing it

Learns quickly and takes direct, candid feedback well

Delivers at pace without lowering quality

Works openly with the client and team in a live, fast-moving setting

Note: this is not an IT/requirements Business Analyst role. There are no user stories or backlog work. The role is about strategy and finance: you answer executive questions with financially grounded analysis and recommendations. A background in consulting, corporate strategy or FP&A fits best.

We are looking for a skillful Senior Business Analyst to join our team.

About the project

As a Senior Business Analyst, you will be at the forefront of the business transformation and expansion, working with multiple work streams and stakeholders. This is a tremendous opportunity to prove yourself and unlock the new growth frontiers.

Responsibilities

Captures requirements from business stakeholders and prepares user stories with detailed acceptance criteria.

Drive an MVP mindset across the team to ensure that the definition of minimum value and user-testable team outputs.

Work closely with the technology team to ensure the delivery of User Value in line with User Story goals.

Support a shared understanding of User Stories across the team, particularly why they are valuable/prioritised.

Ensure the roadmap is aligned with backlog priorities.

Requirements

Solid understanding of the MVP mindset, understanding the value of short-term planning

At least 3 years of experience working in an Agile environment (Scrum / Kanban / SAFe / LeSS).

Experience with writing User Stories, and decomposing work to drive prioritisation.

Strong communication skills with the ability to communicate complex messages and trade-offs, telling a compelling story.

Comfortable with processes/ technology/IT to understand and help solve problems with the technical team(s), addressing their concerns.

Strong leadership and influencing skills, with confidence in explaining complex processes or technical details to diverse groups of people.

Strong problem solver who can lead the team and push the solution and progress.

It would be a big plus: experience in the Retail domain.

Polish fluent, Upper intermediate English level.

Ukrainian is nice to have.

We offer

A competitive salary and a good compensation package

Flexible and personalised career growth

Paid vacation days, sick leaves, and days off

Corporate events and team buildings