Tier2 Technical Support Engineer (offline)

Looking for a Tier2 Technical Support Engineer to work on a stable project (security management solutions)
Remote, full-time, long-term
Working Schedule: 09.00 am - 6.00 pm CET

Requirements:
• 2+ years of experience
• Knowledge of Unix/Linux systems
• Proven working experience in enterprise technical support, IT support or as a technical engineer
• Experience in supporting security solutions, including knowledge and hands-on experience with network devices and network architectures (firewalls, routers, load balancers)
• The advantage of experience with CISCO, Palo Alto, Checkpoint, Fortigate and other leading network security vendors
• English: Upper-Intermediate

Responsibilities:
• Take ownership of customer issues that have been reported and see problems through to resolution
• Troubleshoot and identify solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure proper recording and closure of all issues
• Document knowledge in the form of knowledge base tech notes and articles

Project:
The leader in proactive security management solutions provides automated tools that help network security and operations teams prevent cyber threats, reduce risk exposure and demonstrate network compliance with regulations.

About GeeksForLess

Our company has come a long way from the small projects implementation to the level of established trust relationships with the world's IT Leaders. We are proud of our highly professional teams of developers located in in Mykolaiv, Lviv, Kyiv(Ukraine), Krakow (Poland) and Clark Freeport Zone, Angeles City, Philippines.

Company website:
http://geeksforless.com

DOU company page:
https://jobs.dou.ua/companies/geeksforless/