Junior Operations Engineer (L1) Offline

SMTP.com is one of Ziff Davis’s Martech brands and is an industry leader in provisioning digital communications, providing SaaS technology solutions, strategy and expertise in email delivery.

You will be responsible for supporting a complex platform of email delivery technology stack, ensuring its stability and availability.

Working as a part of Integrated Operations, you will be closely working with DevOps, Development and Customer Success departments performing a critical role of connecting the dots between the early stages of new products creation to its live delivery and continuous support and improvements.

Job Duties (including but not limited to):

- Analyze, diagnose and resolve problems on hardware, software, OS, applications and services

- Resolve issues or escalate it to the appropriate team for resolution including initial incident handling

- Providing assistance to other Company departments

- Participation in off-hours on call rotation schedule or be a part of 24/7 shift rotation

- Support and master the technical and process documentation and inventories

- Support the service performance goals, SLO/SLA and uptime commitments

Job Requirements and Experience:

- Hands-on experience with Linux System Administration at least 1 year

- Good understanding networking principles and protocols

- Understanding of mail protocols (SMTP, POP3, IMAP)

- Experience with different monitoring tools and services

- Understanding of incident response and management processes

- Intermediate level of English is a must

- Experience with DNS server management

Would be a plus:

- Experience with remote bare metal servers installation from scratch

- Experience in SQL-based and/or noSQL database management and administration

- Experience with DNS server management or installation

- Scripting experience (bash, python, etc)

We offer:

- Ongoing professional development

- Flexible work & vacation schedule, including working remotely if needed

- Free opening and dedicated accountant for your PE (FOP) with full tax coverage for Ukrainian residents

- A transparent assessment and reward policy with a yearly review

- A flat company hierarchy and employee empowerment

- Team building events

🚀Don't miss out on this incredible opportunity to grow your career with us! Apply now and let's make great things happen together.

✨Please be advised that the review process for your application may take up to 3 weeks.