SMTP

Are you a tech-savvy problem solver with a passion for Linux systems? Look no further! SMTP.com Integrated Operations Center is seeking a dynamic Middle Linux System Administrator / L2 Engineer to join our vibrant team in Kyiv. This is your chance to play a crucial role in maintaining our cutting-edge Email Delivery Platform, serving customers worldwide.

As part of our Integrated Operations team, you'll collaborate closely with DevOps, Development, and Customer Success departments, contributing to every stage of our product lifecycle. From crafting innovative solutions to enhancing platform stability, your expertise will be instrumental in driving our success.

What We're Looking For:

* Hands-On Expertise: Bring your 5+ years of recent Linux system administration experience to the table, along with a knack for network administration and orchestration.

* Solution-Oriented Mindset: Dive into complex challenges head-on, armed with your strong problem-solving skills and a drive to find the best solutions.

* Technical Proficiency: Showcase your proficiency in Linux OS administration, cloud technologies (especially AWS), scripting languages like Bash and Python, and database management.

* Continuous Improvement: Embrace a culture of continuous improvement, contributing to the enhancement of our operations processes and infrastructure.

What Qualifications and Experience Needed for this Position:

* Strong expertise in administration and engineering of Linux OS (Ubuntu, CentOS, AWS Linux)

* Experience with LXC, Docker virtualization, and Clouds (AWS containerisation experience preferred).

* Bash/python scripting experience for daily routine automation.

- Experience in various database administration and management (SQL, Redis, MongoDB)

* Experience in DNS server management, replication and redundancy configuration (private or public)

* Experience (1+ years) in task automation - Ansible CM or similar

* Experience in monitoring systems administration (Zabbix, Prometheus)

* Experience with AWS EC2 and Route 53 DNS

Your Responsibilities Will Include:

* 🛠️ Resolving issues within our hybrid ecosystem of 500+ servers.

* 🚀 Driving improvements in our Operations processes to meet SLAs and uptime goals.

* 🔍 Providing last-mile expertise in incident management and offering timely solutions.

* 📈 Optimizing monitoring systems to ensure early incident detection and resolution.

* 🏗️ Architecting and implementing High Availability, Disaster Recovery, and Backup solutions.

* 💼 Leading cloud expansion efforts and optimizing resource management strategies.

* 📚 Maintaining up-to-date documentation for our infrastructure and systems.

Why Join Us:

* ⏰ Flexible B2B contract with full tax coverage for Ukrainian residents.

* 🏝️ Generous social package including paid vacation and sick leaves (29 days).

* 💸 Transparent assessment and reward policy with yearly reviews.

* 👍 Opportunities for ongoing professional development.

* 🎉 Fun corporate events and free English classes.

* 🗽 Join an active and friendly team of professionals committed to your success!

🚀Don't miss out on this incredible opportunity to grow your career with us! Apply now and let's make great things happen together.

✨Please be advised that the review process for your application may take up to 3 weeks.

SMTP.com, a prominent Martech brand under Ziff Davis, stands out as an industry leader in delivering digital communications and providing SaaS technology solutions, along with expertise in email delivery strategies.

As a valuable member of our team, your role will involve overseeing and managing the day-to-day billing operations, including tasks such as invoice generation, payment posting, dunning, reporting, and more. You will play a crucial part in assisting our customers in resolving billing issues and inquiries.

Joining the Finance Team, you will collaborate closely with the Sales and Customer Success departments, providing essential support for both internal and external billing matters.

Requirements:

- 3+ years of experience as a Billing Specialist

- 2+ years of Customer Service experience in the billing field.

- Strong problem solving skills

- Ability to be flexible in working hours

- Fluent English (written and spoken)

Qualifications/Experience:

- Proven experience as Billing Specialist

- Understanding of Billing processes (invoice generation, payment processing (Billing System-Gateway-Processor chain), chargeback, dunning process)

- Profound knowledge of Excel/Google Sheets

- Proficiency in English

- Results-driven and patient

- High degree of attention to detail and trustworthiness

- Ability to work autonomously and deliver the result

Would be a plus:

- Experience with Zuora, SalesForce, Paypal, Chase Gateway

Responsibilities:

- Send invoices and account updates to clients

- Keep accurate record of client accounts and outstanding balances

- Receive, sort and track incoming payments

- Address and solve clients’ questions and issues

- Assist Customer Success and Sales Department with billing inquiries

- Pursue uncollected payments

- Provide regular, accurate report of billing data

⏰ B2B contract / Free opening and dedicated accountant for your PE (FOP) with full tax coverage for Ukrainian residents

🏝 Social package: paid vacation and sick leaves (29 days)

💸 Competitive salary with periodical reviews

👍 Work on interesting and dynamic projects

🎉 Corporate events

🗽 English classes

🎓 An active and friendly team of professionals comfortable to work with and achieve your goals!

This job involves reviewing customers’ email streams, detecting delivery or inboxing issues, remediating blocklists, working with ISPs to resolve delivery issues, working with customers to onboard them and to improve their email strategies and making sure they’re using best mailing practices.

Eventually you will do deep dives into data, work with the tech support, sales, operations and dev teams to adjust, optimise and improve the customers’ performance and platform’s mail stream settings and practices.

What we’re looking for:

- You like solving puzzles: most of time the issue is not clear-cut so it may take effort to recognise what the problem actually is;

- You are able to interpret data: looking at a spreadsheet or a graph and being able to see the patterns and trends is a must, better yet if you’re able to figure out what additional data you may want to analyze;

- You are able to adapt: deliverability rules are evolving all the time - things that made sense a year ago won’t help today;

- You love working with customers: they have no obligation to know or understand the underlying technologies or motives, so you must be able to communicate clearly and professionally both with technical and non-technical customers;

- You have a solid foundation for advanced knowledge of IT tech: you’ll have to work with emails and their headers, with DNS, spreadsheets, command line shell tools among other things.

You will:

- Investigate, diagnose and remediate email deliverability issues by working with customers and with support at ISPs, email blacklists and anti-spam technology providers;

- Research and keep informed on deliverability as a subject matter expert;

- Build and maintain relationships with email service providers;

- Proactively manage IP reputation and deliverability for all of our clients and enforce compliance and best practice sending behaviors;

- Manage internal deliverability tools and the distribution of IP addresses;

- Build and maintain strong relationships with our customers, ISPs, tech support, sales, operations and dev teams;

- Assist technical support team when responding to deliverability related support tickets or customer concerns, being the expert escalation point on specific customer issues;

- Assist with new client on-boarding with regards to deliverability issues;

- Support sales team with deliverability best practice advice and solutions for potential new clients. Attending (pre)sales calls to address issues of said potential new customers.

Basic qualifications:

- Experience working in tech customer support, using CRMs and ticketing systems;

- Excellent written and oral communication skills;

- A solid tech foundation: you know what IPs, domains, DNS are and how they’re connected;

- Excellent research and analytical skills.

If you have these extra skills, please let us know:

- You have experience working as an email marketer;

- You know how email works, how smtp transactions work, what email headers are, how FBLs and blacklists operate;

- You have a solid understanding of SPF, DKIM, DMARC, BIMI;

- You have an understanding of how scripting works, you’re familiar with shell commands and maybe even some python?

- You have used email check and reputation tools before such as mxToolBox, mailtester, Gmail postmaster, SNDS etc. List others, if you know them!

- You have an understanding of what CAN-SPAM, CASL, CCPA, GDPR and other international regulations that may apply to email are.

We offer:

💸 Competitive salary with periodical reviews.

👍 Work on interesting and dynamic projects.

🗽 English classes.

🎓 An active and friendly team of professionals comfortable to work with and achieve your goals!

!!! Please note that candidates will be reviewed within three weeks. If you do not receive a response, it means we have chosen to proceed with other candidates. We kindly ask for your understanding.