Application Support Engineer L3 Offline

Our client helps companies like Pfizer, PepsiCo, and Munich Re empower their people with the best data every day. As a platform for innovation, Alation helps customers create game-changing solutions and products (like a program for early-stage disease detection with Pfizer, or a wind farm offering a guaranteed ROI with Munich Re). And we’re just getting started.

This is an exciting opportunity for a tech-driven person with a broad skill set to join a very dynamic environment and be part of a global team, taking care of a data-driven platform. Our partner is an innovative data-driven company- passionate about helping enterprises create thriving data cultures where anyone can find, understand, and trust data. They pioneered the modern data catalog and are now leading its evolution into a platform for data intelligence.

What you’ll do:

• Provide advanced-level technical support to customers, partners, prospects, and other support engineers;

• Specialize in at least one of the support specialization areas and serve as SME for internal and external customers;

• Contribute to the Alation Support knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc;

• Facilitate internal and external technical enablement sessions;

• Build and utilize complex lab setups to replicate and resolve problems.

We’re looking for someone who has:

• 3+ years of experience as a Support Engineer providing enterprise software application support;

• Experience troubleshooting Linux and running shell commands;

• Experience with Relational Database, such Oracle and PostgreSQL, SQL is a must;

• Experience with Web services, such as Apache and Nginx.

Its a plus if you have knowledge in:

• Ability to diagnose and debug applications written in Java and/or Python;

• Postgres (DB internals), JDBC drivers;

• Elasticsearch, NoSQL, MongoDB;

• Hadoop Ecosystem (Hive, HBase);

• Cloud technologies and frameworks such as Kubernetes and Docker.

We offer:

• A friendly and value-driven work environment where mental health, sustainability, and bringing all of ourselves to work are the cornerstones;

• An opportunity to work from home or in one of our Beetroot Spaces

Support for personal and professional development;

• Opportunities to work with purpose-driven global companies that make a positive difference in the world;

• Sport/health and self-development allowance;

• Special offers for Beetroot Academy courses;

• Participation in competence-enhancing events;

• Team building activities including ski trips, Beetroot Breakfasts, online quests, and movie nights.

Does it sound like a good match? Then send us your CV in English. We look forward to getting to know each other!