Application Support Engineer L3

Beetroot Bulgaria has partnered with a data intelligence company that helps people find, understand, and trust data, so they not only excel in their work — they drive value for their enterprise, and team role.

Our client helps companies like Pfizer, PepsiCo, and Munich Re empower their people with the best data every day. As a platform for innovation, Alation helps customers create game-changing solutions and products (like a program for early-stage disease detection with Pfizer, or a wind farm offering a guaranteed ROI with Munich Re). And we’re just getting started.

This is an exciting opportunity for a tech-driven person with a broad skill set to join a very dynamic environment and be part of a global team, taking care of a data-driven platform. Our partner is an innovative data-driven company- passionate about helping enterprises create thriving data cultures where anyone can find, understand, and trust data. They pioneered the modern data catalog and are now leading its evolution into a platform for data intelligence.

What you’ll do:
• Provide advanced-level technical support to customers, partners, prospects, and other support engineers;
• Specialize in at least one of the support specialization areas and serve as SME for internal and external customers;
• Contribute to the Alation Support knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc;
• Facilitate internal and external technical enablement sessions;
• Build and utilize complex lab setups to replicate and resolve problems.

We’re looking for someone who has:
• 3+ years of experience as a Support Engineer providing enterprise software application support;
• Experience troubleshooting Linux and running shell commands;
• Experience with Relational Database, such Oracle and PostgreSQL, SQL is a must;
• Experience with Web services, such as Apache and Nginx.

Its a plus if you have knowledge in:
• Ability to diagnose and debug applications written in Java and/or Python;
• Postgres (DB internals), JDBC drivers;
• Elasticsearch, NoSQL, MongoDB;
• Hadoop Ecosystem (Hive, HBase);
• Cloud technologies and frameworks such as Kubernetes and Docker.

We offer:
• A friendly and value-driven work environment where mental health, sustainability, and bringing all of ourselves to work are the cornerstones;
• An opportunity to work from home or in one of our Beetroot Spaces
Support for personal and professional development;
• Opportunities to work with purpose-driven global companies that make a positive difference in the world;
• Sport/health and self-development allowance;
• Special offers for Beetroot Academy courses;
• Participation in competence-enhancing events;
• Team building activities including ski trips, Beetroot Breakfasts, online quests, and movie nights.

Does it sound like a good match? Then send us your CV in English. We look forward to getting to know each other!

About Beetroot

Beetroot — затишний шведський IT-бізнес із 600+ спеціалістів в Україні, Швеції, Польщі та Болгарії, що займаються розробкою під ключ, створюють виділені команди для клієнтів з різних куточків світу. Його заснували 2012 року у якості дипломного проєкту двоє випускників Гетеборзького університету: молоді підприємці Андреас Флодстром і Густав Хенман.

Крім однойменного IT-бізнесу до складу екосистеми Beetroot входять також школи Beetroot Academy і технологічний простір Beetroot Hub. Всі частини екосистеми є самостійними проєктами, об’єднаними спільною місією і цінностями.

Beetroot — це значно більше, ніж просто розробка. Це люди, захоплені своєю справою.

Індустрії наших клієнтів:
• GreenTech
• EdTech
• AI
• Automotive
• HealthCare
• Mental Health
• Personal Security

Наші міста:
• Полтава
• Кременчук
• Житомир
• Івано-Франківськ
• Львів
• Київ
• Одеса
• Стокгольм
• Софія
• Познань

Company website:

DOU company page:

Job posted on 11 September 2022
41 views    4 applications

To apply for this and other jobs on Djinni login or signup.
  • Category: Support
  • technical support, L3
  • English: Upper-Intermediate
  • 3 years of experience
  • maps_home_work Office/Remote of your choice
  • business_center Outstaff
  • explore Bulgaria, Poland, Ukraine
  • public Only candidates from Europe and Ukraine