Global Technical Support Manager

SD Solutions is looking for a talented Global Technical Support Manager!

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

SD Solutions is looking for a talented Global Technical Support Manager!

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

Responsibilities:

-Take full ownership of technical issues escalated by the Support, Implementation and CSM teams while gathering the required information, performing initial troubleshooting, identifying the root cause, as well as communicating the solution.
-Lead internal escalations along with engineering and product to ensure timely response and appropriate reaction.
-Work closely with your team leadership to identify emerging issues that can be addressed before they become serious or widespread.
-Collaborate with cross-functional teams, engineering, product, and operation teams to resolve customers problems efficiently.
-Maintain internal documentation and perform knowledge-sharing with the team members.

Requirements:

-2+ years experience in Technical Support role or other related fields.
-Proven experience with databases and high-level SQL queries.
-Excellent troubleshooting, problem-solving and analytical skills.
-Excellent written and verbal communication skills in English.
-Ability to understand complex flows and work in collaboration with the R&D department.
-Ability to work in shifts (Night shifts will be done remotely).
-Multitasking, self-learning, highly motivated and a team player.

An advantage:

Familiarity with API, reading XML and JSON files.

About the company:

It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.

About SD Solutions

SD Solutions is Kyiv based outstaffing company with its clients located in Israel, UK and US. Our turnkey staffing services include providing professional developers, development teams, and research & development centers. We are looking for candidates that will work for different Israeli, UK and USA data-driven companies that are engaged in various areas of the IT domain.


• You could improve your English, cause all correspondence is going to be in English.
• Work from home (part of the vacancies are full remote)
• Come and meet your team fellows in Israel. (after about a year)

P.S.: Our office is located near the Golden Gate metro, but what is more important, we have a truly friendly atmosphere.


Join us today!

Company website:
http://sdsolutions.tech/

DOU company page:
https://jobs.dou.ua/companies/sd-solutions/