Technical Support Engineer (L2)

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:
- Providing 1–3 level technical support services
- Monitoring of Infrastructure and Integrations to other systems
- Incident and escalation reporting
- Reporting status and progress according to the project and company demands
- Creating and updating support and maintenance-related documentation

Mandatory skills:
-Experience with Linux
-Intermediate English level (writing)
-Understanding of networking principles and protocols
-Ability to accumulate information and make conclusions

Bonus points for:
- Git experience
- Grafana and Prometheus experience
- System administration experience
- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)
- Understanding of containers
- Understanding of CI/CD and Infrastructure as Code principles

We offer:
-Remote-first working model (with office in Kremenchuck available)
-Accounting support
-Tax compensation
-Paid sick leaves and vacations
-Flexible working schedule
-English classes
-Health insurance
-Sports compensation
-Educational budget
-Great corporate events

About Corewide

Founded on April 1, 2015, Corewide has firmly established its mark in the dynamic DevOps landscape. Driven by a team of DevOps and automation professionals, we’re all about precision, speed, and engineering finesse. Our commitment is to deliver impeccable DevOps services each time, every time.
Our suite of services is as extensive as it is profound. From setting up the infrastructure, weaving tailored CI/CD pipelines to cloud cost optimization, and offering unrivaled SRE services – we've got it all under one roof. Through the years, our collaborations with startups and SME sectors, eCommerce, media, fintech, and logistics have painted a vivid picture of our versatility.
To us at Corewide, DevOps is more than coding and operations; it’s a mindset, a philosophy. Central to this is seamless communication. This belief anchors our adoption of HumanOps as a foundational policy. Remember, it's not just about systems, it's about the dynamic minds behind them. Our team is the embodiment of this synergy – a harmonious mix of tech-savvy, accountability, keen business sense, and unwavering dependability.
At Corewide, we don’t just follow the DevOps wave; we set its direction.

Company website:
https://corewide.com