Implementation Manager

Revenue Grid is a Salesforce-native customer engagement toolset that helps you lead your team to repeatable revenue. Covering the full sales cycle from getting the first touch to closing and upselling, Revenue Grid allows you to analyze, execute, and lead your growth strategy.

Requirements:

— Excellent spoken and written English is a must;
— 3+ years relevant work experience in a customer-facing application engineering, professional services, or technical consulting role. B2B & SaaS experience preferred;
— Enterprise application delivery experience;
— Experience with requirements gathering;
— Account Management experience;
— Demonstrated cloud and/or desktop software troubleshooting skills ;
— Demonstrated web applications troubleshooting skills;
— Demonstrated Windows desktop OS troubleshooting skills;
— Experience with application logs investigation and interpretation;
— Advanced Microsoft Outlook user;
— Understanding of SQL database;
— Familiarity with Salesforce.com or other CRM platform;
— Familiarity with JIRA, FreshDesk or other ticket tracking system;
— Strong analytical skills;
— Strong inter-teams communication & management skills;
— Customer oriented mindset;
— Product quality improvement oriented mindset;
— Basic XML knowledge;
— Ability to work on shifted hours.

Nice to have:
— Knowledge of Microsoft Azure Application Insight;
— Salesforce.com  development;
— Project Management experience;
— Web Development, including HTML and JavaScript;
— Experience with MAC OS applications troubleshooting;
— Responsible and self-motivated;
— Ability to learn new technologies;
— Ability to multitask and prioritize between competing activities.

Responsibilities:

— Manage all stages of the software implementation, delivery and post-delivery monitoring;
— Manage technical discovery sessions to gather Customer requirements;
— Drive prove-of-concept projects;
— Manage the environment preparation requests;
— Manage the requested improvements evaluation, planning and implementation;
— Pro-actively monitor the customers’ activities and resolve or escalate the customers’ issuesduring POC and implementation stages;
— Conduct Data and Configuration audits to verify integration prior to launch, and assist in other testing/QA activities in support of getting your Customers live;
— Recommend best-practice approaches to integration, implementation, and product configuration, and provide user and admin trainings to Customer teams during Onboarding;
— Partner with cross-functional teams. Work with Sales Engineering, Customer Success, Product Management, Support, and Engineering to translate Customer business needs and product feedback into new solutions;
— Be a reliable direct point-of-contact for the company’s customers;
— Document the requirements and integration approaches for the Customers.

Benefits & Perks:

— A friendly, informal, and knowledge-sharing environment with open-minded people around you;
— Chance to join a team of professionals in a company globally recognized for its cutting-edge products;
— Dynamic opportunities for professional growth;
— Unlimited paid vacation yearly;
— Unlimited days of WFH;
— Great medical insurance;
— Corporate activities including corporate trips, skiing, parties, and other team-building events;
— Partly or fully paid extra professional training and courses (when needed);
Office location: nearby Olimpiyska metro station.
Please note! We are providing assistance with moving for job seekers from other cities in Ukraine (payment for realtor consulting and 1 month of rent — not more than $ 1000 in total)

About Revenue Grid

Revenue Grid is a Salesforce-native customer engagement toolset that helps you lead your team to repeatable revenue. We are a US-Ukrainian software development company, headquartered in the USA.

We started back in 2005 and since then have become a world leader in enterprise systems automation, covering the full sales cycle from getting the first touch to closing and upselling, Revenue Grid allows you to analyze, execute and lead your growth strategy.

Unlike other platforms, Revenue Grid fully integrates with your CRM and all communication channels, allowing you to align customer-facing teams around a unified sales approach, make reps exponentially more productive and engage your customers in meaningful communication to maximize revenue.

The ideas are born in Kyiv, the solutions are developed in Kyiv, and the products are used all over the world. Hundreds of thousands of active users work easier and more productively because of the engineering thought and skill of our team.

Our technologies are recognized and licensed by Microsoft, Oracle, SAP, Salesforce and other tech giants. Invisible is Gold Microsoft Partner, Salesforce ISV Partner, Oracle OEM Partner, and SAP OEM Partner. In 2019, our product called SmartCloud Connect was named Sales Technology of the Year.

Revenue Grid is not only about work, though. Having a good time and enjoying the atmosphere in the office is our priority. As a multinational team, we value honesty, respectfulness and fair play in business and in life. With a breathtaking view from our open-air terrace, you can always find our guys and gals lounging, playing or straight out partying.

If all of this sounds like your cup of tea, apply for our positions or just drop us a line and let’s get to know each other!

Company website:
https://revenuegrid.com/

DOU company page:
https://jobs.dou.ua/companies/invisiblecrm/