Technical Support Engineer

We are looking for the best Technical Support Engineers. Join us in making our customers as happy as possible.

Required skills
- At least 4 years of support experience. Experience in 24/7/Technical support will be a plus.
- Good knowledge of English, both spoken and written, as you mostly be communicating with English speaking customers;
- Willingness to provide guidance and care about the client;
- Positive, initiative and open-minded person;
- IT background is a must;
- Must be able to maintain a specific level of punctuality;
- Frustrated people should make you compassionate, and you should enjoy the process of turning an anxious customer into a happy one;
- You have to be a good writer who enjoys the process;
- Must be able to provide quality customer service even to difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism;
- Must be able to conduct data search efficiently and effectively while working within specific time constraints;
- A stable internet connection. (no-less 100mbps, backup internet channel);
- Willingness to improve your technical skills.
- Must be in Kyiv or willing to relocate here.

As a plus
- Experience in Monitoring Systems such as Nagios/Icinga/Zabbix or Sensu/Prometheus/Grafana;
- Experience in Web and Application Server Tools administration;
- Familiarity with Networking: firewalling, VPN, TCP/IP, HTTPS, SSL protocols, DNS;
- Experience in developing and maintaining technical documentation;
- Familiarity with Cloud concepts such as AWS/MS Azure or Google Cloud Platform;
- Linux OS extended experience;
- Basic knowledge of telephony protocols such as SIP or VoIP.
- Basic knowledge of databases, SQL DBMS;
- Familiarity with help desk software (eg. Jira);
- Basic skills in Bash.

We offer
- You will work from Kyiv office (Illinska 8);
- Mostly 8-hours working shifts (including night & weekend shifts fairly divided between all 24/7 team members);
- 2 days off per week guaranteed;
- Attractive compensation package;
- Building successful cutting-edge technology products that are making global impact in service industry
- Compensation fixed in US Dollars
- Loyalty bonus 90% of fixed compensation twice a year
- Healthcare plan (medical insurance, sport compensation, etc)
- Proficient and fun-to-work-with colleagues
- Long-term employment with 24 working days vacation
- Apple gear
- With Omilia, you will be able to travel to Greece for team buildings at our amazing HQ offices!

About Omilia Natural Language Solutions Ltd

___1___ Omilia is the leading provider of Conversational AI Technology in B2B market (Voice bots, Chatbots, Voice Biometrics, NLU, Machine Learning).
___2___ Omilia established in 2002 in Athens, Greece.
___3___ Omilia is a (Product) Software Development Company with HQ in Athens and subsidiary in Kyiv.
___4___ In Ukraine we employ more than 50 IT specialists and more than 250 IT specialists worldwide (Greece, Czech Republic, Poland, South Africa, USA, Canada).

Company website:
https://omilia.com/

DOU company page:
https://jobs.dou.ua/companies/omilia-ltd/