Technical Support Engineer Offline

Required skills

- At least 2 years of support experience. Experience in 24/7/Technical support will be a plus.

- Good knowledge of English, both spoken and written, as you mostly be communicating with English speaking customers;

- Willingness to provide guidance and care about the client;

- Positive, initiative and open-minded person;

- IT background is a must;

- Must be able to maintain a specific level of punctuality;

- Frustrated people should make you compassionate, and you should enjoy the process of turning an anxious customer into a happy one;

- You have to be a good writer who enjoys the process;

- Must be able to provide quality customer service even to difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism;

- Must be able to conduct data search efficiently and effectively while working within specific time constraints;

- A stable internet connection. (no-less 100mbps, backup internet channel);

- Willingness to improve your technical skills.

- Must be in Kyiv or willing to relocate here.

As a plus

- Experience in Monitoring Systems such as Nagios/Icinga/Zabbix or Sensu/Prometheus/Grafana;

- Experience in Web and Application Server Tools administration;

- Familiarity with Networking: firewalling, VPN, TCP/IP, HTTPS, SSL protocols, DNS;

- Experience in developing and maintaining technical documentation;

- Familiarity with Cloud concepts such as AWS/MS Azure or Google Cloud Platform;

- Linux OS extended experience;

- Basic knowledge of telephony protocols such as SIP or VoIP.

- Basic knowledge of databases, SQL DBMS;

- Familiarity with help desk software (eg. Jira);

- Basic skills in Bash.

We offer

- You will work from Kyiv office (Illinska 8);

- Mostly 8-hours working shifts (including night & weekend shifts fairly divided between all 24/7 team members);

- 2 days off per week guaranteed;

- Attractive compensation package;

- Building successful cutting-edge technology products that are making global impact in service industry

- Compensation fixed in US Dollars

- Loyalty bonus 90% of fixed compensation twice a year

- Healthcare plan (medical insurance, sport compensation, etc)

- Proficient and fun-to-work-with colleagues

- Long-term employment with 24 working days vacation

- Apple gear

- With Omilia, you will be able to travel to Greece for team buildings at our amazing HQ offices!