Application Support Engineer (offline)

WHO WE ARE

We are a rapidly growing software company with over 420 employees in offices throughout North America, Europe and Asia. Whether a client wants an end-to-end technology suite, or independently focused modules, we help eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals!

WHAT WE VALUE

* Intelligent individuals looking to apply themselves creatively
* People who are comfortable speaking up, sharing ideas and driving change
* Energetic and passionate teammates looking for more than just a job to pay the bills
* Hard-working individuals who habitually do more than asked

RESPONSIBILITIES:

* Provides exceptional support while demonstrating problem-solving skills and excellent customer service.
* Collaborates with cross-functional team members (Developers, Implementation Specialists, Customer Success Managers, etc.) to enhance our product and services
* Regularly performs triage and can quickly troubleshoot and resolve surface-level problems for any client.
* Has in-depth knowledge for some highly-customized clients and most Credit modules. Can perform advanced and thorough troubleshooting to find and solve complex issues.
* Has advanced soft skills and is able to engage in a polite, professional and timely manner with difficult clients to explain in-depth issues and resolutions.
* Works independently and acts as a senior technical resource and point of contact for escalation within the support team as a whole.

TECHNICAL & SOFT SKILLS WE ARE LOOKING FOR:

* A degree from a leading four year university
* Well-rounded personality
* Excellent problem-solving abilities
* Someone who thrives in a team environment
* Ability to manage competing priorities
* Enthusiasm for technology and finance
* Advanced SQL Server T-SQL skills and database administration experience, including in depth understanding of Join types, Sub Queries, Functions, Stored Procedures, Optimization, and other advanced SQL concepts
* Significant experience with XML/XPath/XSLT technologies

WHAT WE CAN OFFER

* Competitive salary
* Working with 60+ development professionals in Kyiv office and 400+ employees around the world
* Compensation package
* Office in the Kyiv city center

About Soter Analytics

Soter Analytics is a global cutting-edge cloud-based SaaS platform which has completely disrupted its industry with its unique and innovative B2B safety technology delivering AI-driven wearable and vision-processing solutions that reduce the risk of ergonomic injuries in the workplace.

Our mission is to empower organisations to continuously improve their workforce’s health and safety.

The Soter SaaS safety solution prevents workplace injuries by as much as 70%. This translates to significantly fewer injuries, 30% savings in worker’s compensation within year one, and a 30% increase in productivity. In order to most effectively prevent injuries in a given operational environment, we work closely with each partner in designing an innovative safety solution to meet the needs of workers, managers and C-level leaders. The result is an actionable and scalable safety solution that seamlessly becomes part of a facility’s daily routine and is proven to prevent workplace injuries.

Founded in 2016, Soter Analytics is a fast-growing company headquartered in London with offices in Europe, the US and Australia. Our global customers include Amazon, IKEA, Coca-Cola, Gap, Merck, IKEA, and Leroy Merlin.

Company website:
https://soteranalytics.com/