Core Infrastructure Support Engineer (Microsoft Stack) Offline

Atlas Technica is a next-generation MSP for hedge fund / alternative investment vertical. Founded in New York in 2016 and rapidly growing (twice a year) all along the way. These days comprises 45 engineers and 4 established offices in NY, LA, Boston and London. We are opening the 5th one in Kyiv now.

15+ years of experience in providing IT infrastructure support specifically in the investment industry is our background for excellence. We are well known on this market, and nearly 50% of newly created hedge funds all around the globe apply for our services.

IT Engineers will possess 5-10 years of general IT experience primarily in server & infrastructure support, networking/circuits, with occasional desktop support. Additionally, candidates must have 2-5 years of NOC experience, including knowledge of ITIL-based Service Operations and in particular Incident & Problem Management. Must be familiar with RMM Tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.

RESPONSIBILITIES:

— Resolve alert tickets and assist any escalations for other departments.

— Design monitors to look for problem conditions in customer environments.

— Communicate with vendors and customers as a point of contact.

— Design scripts to address faults automatically.

— Recommend and improve processes to drive better outcomes.

REQUIREMENTS:

— Development of Monitoring Technology & Automated remediation of alerts

— Microsoft Windows Server (All feature roles, including physical server support)

— OS & App Patching, OS Upgrades, Failure Remediation

— Cloud Products & Technologies

          • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS

          • Identity Management, Authorization, and Security (Azure AD, Okta)

          • EMM/MDM tools (InTune, AirWatch)

          • Backups & Disaster Recovery

— E-Mail Technologies

          • General Mail Flow Troubleshooting, Archiving, Retention, Compliance

          • ProofPoint, Mimecast, Global Relay

— Server & Trading Applications (Citrix, Microsoft SQL, Bloomberg)

— Networking & Security

          • Strong Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)

          • Strong Diagnostic toolkit in Layer 1-3 functionality

          • Cybersecurity – Firewalls, Antivirus, Defense-in-Depth

          • Network Vendors – Palo Alto, Cisco, Meraki, Ubiquiti

— Environment Monitoring and event mitigation

— After-Business-Hours projects and assignments

WE OFFER:

— long term contract

— taxes and SSP coverage

— salary review once a year

— annual performance based bonuses

— certification support (coverage + days off)

— 28 days PTO that is 24 cd for vacations + 10 wd for sick leaves

— remote regime during Covid (with a focus on the office regime further)