Jobs

Company overview:
 

Graphio.ai stops revenue loss before it happens by detecting broken handoffs between teams.
 

We analyze API-enabled metadata from your existing systems to automatically identify when Sales, Customer Success, Legal, Finance, Product, and Operations are misaligned - before deals stall, renewals fail, or contracts slip.
 

No workflow changes. Fast rollout in less than 2 days.

AI learns what successful execution looks like in your company and alerts you to dangerous deviations in real time.

We’ve built and scaled before: the team behind Graphio.ai previously built upSWOT, a B2B platform adopted by hundreds of financial institutions, which was later acquired by Uptiq.  We’re applying those lessons in execution, delivery, and scale to Graphio.ai.

Supported by senior leaders from Experian, Mastercard, Lattice, BambooHR, Altrata, SAP, JackHenry, FIS, Pfizer, Workday, Customertimes, and more (graphio.ai/investors).

Position Overview:

We are looking for a Junior/Middle Backend Developer to help build and maintain the backend services that power Graphio.ai’s workflow intelligence product.

In this role, you will work on C# / .NET–based APIs and backend services that support customer onboarding (workspace setup and invites), system integrations, metadata ingestion and processing, and generation of user-facing outputs such as weekly/monthly reports and alerts.

You will join a small team where shipping, reliability, and clean engineering practices matter. This is a role for someone who wants to grow fast by working on real production systems, with support from senior engineers and clear technical direction.

Key Responsibilities:

• Build and maintain backend services and REST APIs using C# / .NET (ASP.NET Core) that powers core Graphio.ai flows: workspace setup, user access, system integrations, metadata ingestion, reporting, and alert delivery.
• Write clean, maintainable code and follow team standards; contribute to refactoring and long-term code health when needed.
• Work on ingestion and processing of metadata (events, entities, timestamps, identifiers) used for workflow intelligence and reporting.
• Design and implement asynchronous and event-driven processes using RabbitMQ (queues, background jobs, retries, idempotency).
• Improve API reliability and performance: clear contracts, consistent error handling, pagination, and rate limiting.
• Work with databases:
  • MongoDB for operational and metadata storage,
  • ClickHouse for analytics, aggregations, and reporting workloads.
• Write and optimize queries, design schemas and indexes, participate in migrations, and help ensure data integrity and consistency.
• Implement authentication, authorization, and secure-by-default practices (permissions, tenant boundaries, safe handling of sensitive data).
• Write unit and integration tests; participate in code reviews and apply feedback quickly.
• Monitor and troubleshoot services in production: use logs, metrics, and tracing; contribute to root-cause fixes.
• Document backend services and APIs: how they work, how to run locally, and how to debug common issues.
• Contribute to engineering workflows: Git-based collaboration, containerized development (Docker), and CI/CD practices.
• Collaborate with Product, Frontend, and Engineering peers to deliver features in small, shippable increments in a remote environment.

Required Qualifications:

• 1–2 years of backend development experience (or equivalent production experience through projects).
• Strong knowledge of C# and .NET (ASP.NET Core, Web API).
• Experience building REST APIs, including authentication, authorization, error handling, pagination, and versioning.
• Hands-on experience with MongoDB: schema design, indexes, aggregations, and query optimization.
• Understanding of analytical databases; experience with or willingness to learn ClickHouse (aggregations, partitioning, performance tuning).
• Experience with message queues and background processing; RabbitMQ is a strong plus.
• Understanding of asynchronous processing, eventual consistency, and retry mechanisms.
• Knowledge of secure engineering basics (auth, permissions, data protection).
• Comfortable working in a remote team: clear written communication, ownership of tasks, and predictable delivery.

Nice to Have:

• Experience building event-driven architectures and data pipelines.
• Experience working with large datasets and performance optimization.
• Familiarity with observability tools (logging, metrics, tracing).
• Startup experience or proven ability to move fast without heavy process.
• Experience with Kubernetes or cloud platforms (AWS, GCP, Azure).

What we offer:

• A practical growth role on real backend services used by customers, with clear feedback and mentorship from senior engineers.
• Work on meaningful product flows: metadata processing, workflow intelligence outputs, and reporting/alerts.
• A startup environment with low bureaucracy and fast iteration - you ship, learn, and improve quickly.
• Remote-friendly team with a simple setup and high trust.
• Competitive compensation (based on level) and growth opportunities as the team scales.

Company Operating Requirements:

At Graphio.ai we run a high-ownership, mission-driven team with clear operating rules. Please read these carefully before applying:

• LinkedIn profile is required (company policy). Employees are required to keep a current LinkedIn profile that shows their Graphio.ai position and is linked to the official Graphio.ai company page (company logo visible on the profile). Profile standards are provided during onboarding.
• Synchronized team vacations. The team takes coordinated time off four times per year to keep planning aligned and reduce context switching. Dates are announced in advance.
• Startup constraints. Vacation timing may be restricted during critical company periods. We plan time off as a team and communicate constraints early.
• Relocation readiness. Team members may reside in Ukraine, but must be prepared to relocate with their families to Europe or the United States if the company requests it and it becomes legally possible. Any relocation would be discussed in advance.
• Non-standard schedule. The role requires flexibility to collaborate across time zones. This may occasionally include early/late meetings depending on customer and team needs.
• Zero slow offboarding. We run lean and fast. When the fit isn’t there, we act quickly: employment may be ended within a day and access is removed immediately.

Application requirement: short intro video (required):

Please include a short self-introduction video (2–5 minutes). You can add the link directly to your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar).

• No need for a polished production, a simple smartphone recording is perfectly fine.
• This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
• In the video, please cover:
  • Who you are and 2–3 measurable outcomes you delivered in recent roles
  • Why you are applying for this role at Graphio.ai
  • Why you are leaving or have left your previous role
  • Your view on how a high-ownership startup team should operate (pace, ownership, communication, and work-life balance expectations)
• Applications without the video may not be reviewed.

Final note:

Graphio.ai is not a 9-to-5 corporate environment. We move fast, operate with high ownership, and expect proactive execution without micromanagement. Graphio.ai is a strong fit for people who actively seek challenges for personal growth - especially those who want to build their own company one day and see this as a place to learn how high-performing startups execute.

About the Role 

The Customer Support Lead is responsible for leading the intake, validation, prioritization, and resolution tracking of all incoming customer support tickets related to bugs, system errors, and user questions. 

This role ensures that customer-reported issues are properly documented, reproducible, prioritized by business criticality, and efficiently transferred to the development team. The position acts as the operational bridge between Customers and Engineering, ensuring high-quality issue handling and transparent communication. 

The role does not own feature requests or roadmap prioritization. 

Key Responsibilities 

Ticket Intake & Validation 

• Review all incoming customer tickets (bug reports, technical issues, “how-to” questions). 
• Ensure tickets contain sufficient information to identify and reproduce the issue. 
• Reproduce reported bugs when possible. 
• Request missing information from customers when required. 
• Reject or reclassify invalid or non-reproducible tickets. 

Prioritization & Classification 

• Classify tickets based on severity and urgency (e.g., Critical / Major / Minor). 
• Assess business impact (single user vs. multi-region issue). 
• Detect and escalate critical incidents immediately. 
• Group duplicate or related tickets into consolidated requests. 
• Ensure clear and structured documentation before sending to development. 

Engineering Coordination 

• Transfer validated tickets to the development team. 
• Provide clear reproduction steps and technical context. 
• Clarify engineering questions related to customer cases. 
• Monitor progress of bug fixes. 
• Ensure tickets are updated and statuses reflect real progress. 

Incident & Escalation Management 

• Communicate critical issues to relevant stakeholders (Product, Engineering Leads, Business Owners). 
• Support structured incident handling when needed. 
• Ensure customers receive timely updates on high-impact issues. 
• Maintain visibility of open high-priority cases. 

Process Governance & Quality Control 

• Maintain high standards for ticket quality and documentation. 
• Define and improve ticket handling workflows. 
• Establish and maintain severity classification standards. 
• Track recurring issue patterns. 
• Identify systemic quality problems and suggest preventive actions. 

What This Role Does NOT Own 

• Feature request prioritization 
• Product roadmap decisions 
• Commercial or customer success targets 
• Development team management 

Required Skills and Qualifications 

Experience 

• 5+ years in SaaS support, technical support, or platform operations 
• Experience working closely with engineering teams 
• Experience handling bug triage and reproduction 
• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, etc.) 

Skills 

• Strong analytical and problem-solving skills 
• Ability to reproduce technical issues 
• Clear written communication 
• Structured thinking and prioritization capability 
• High attention to detail 

• Calm and organized under pressure 

   

Nice to Have 

• Experience with APIs, logs, data structures 
• Experience in digital agriculture / farm management systems 
• Understanding of incident management processes (ITIL-style helpful but not required) 

Key KPIs 

You may want to define measurable targets such as: 

• % of tickets validated before sending to dev 
• Time to first response 
• Time to reproduction 
• Time to severity classification 
• Reduction of duplicate tickets 
• SLA compliance rate 
• Stakeholder satisfaction (internal + external) 

 The Company Offers 

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.  
• Annual performance bonus scheme.  
• Career growth opportunities.  
• An environment where you need to seek and implement unique solutions.  
• Training and development programs.  
• Young and dynamic team with a friendly and open culture.  
• Health and life insurance for employees and your family members.  
• 32 working days of paid annual leave and sick leave. 

We are looking for a strong operational Support Agent who understands that customer support is not just “answering chats”, but a structured function that directly impacts retention and revenue.

Your Zone of Impact 

You will: 

• Handle player inquiries via chat and email (account, payments, bonuses, KYC, technical issues) 

• Work within clear SLA and quality standards • Escalate cases with structured context and proper documentation 

• Track patterns in player requests and flag recurring issues 

• Follow internal processes and contribute to their improvement

We are looking for someone who: 

• Has hands-on iGaming support experience (B2C, Tier 1 markets preferred) 

• Clearly understands: what SLA, AHT, CSAT mean how support impacts retention how escalation flow works 

• Can explain their previous responsibilities with specific examples and metrics 

• Understands how team collaboration works 

• Is comfortable working within structured processes and KPIs • Speaks fluent English (additional languages are a plus) 

• Can work shifts if required

What We Offer:

• Remote work
• Flexible schedule
• Paid vacation and sick leave
• Stable workload in a growing product

About Us:

We are a growing B2B tech agency. We already have a high-level Lead Gen Strategist building our outreach "Playbook." Now, we need a smart, autonomous, and detail-oriented Lead Generation Specialist to execute it.

The Role:

You will be the "hands" on the keyboard. We will provide the strategy, the target audience, and the messaging frameworks. Your job is to research the right prospects, personalize the outreach, send the messages on LinkedIn and Upwork, and manage the inbox to book meetings.

Your Responsibilities:

•   Prospecting: Find decision-makers (CEOs, CTOs, Founders) that fit our exact Ideal Customer Profile.
•   Personalization: Write highly customized first lines/icebreakers based on their profile or company news. (No lazy copy-pasting)
•   Execution: Send proposals on Upwork and manage LinkedIn outreach campaigns.
•   Inbox Management: Reply to interested prospects promptly and get them to book a call.
•   Tracking: Log your daily numbers (messages sent, replies, calls booked) in our tracker.

Requirements:

•   Excellent written English (you must sound like a native professional).
•   Highly autonomous. You don't need someone watching your screen to get the work done.
•   Experience with LinkedIn Sales Navigator and Upwork.
•   High attention to detail.

Compensation:

We offer a reliable hourly rate PLUS a performance bonus for every Qualified Call you book. If you are good at this, you will make great money.

How to Apply (CRITICAL):

To prove you have good English and attention to detail, you MUST include a link to a 1-minute Loom video or audio recording introducing yourself.
 

Also, answer this question in your proposal: If you are reaching out to the CTO of a software company, what is one thing you would look for on their LinkedIn profile to write a personalized first sentence?

(Proposals without a video/audio link will be automatically declined).

Description
We are a forward-thinking software development company, known for our proprietary core platform and its integral components — Sportsbook, CRM, Risk Management, Antifraud, Bonus Engine, and Retail Software Suite.
Join our team to be part of pioneering solutions that not only streamline the work of thousands of employees in every department but also significantly boost profits and elevate product quality.
Your role with us is a key part of a team shaping the future of software solutions in an impactful and dynamic environment.

Requirements
 

• 5+ years of experience in Frontend and/or Mobile development
• 2+ years of experience as an Engineering Manager, Tech Lead, or Team Lead
• Strong production experience with:
  • React.js (modern React, Hooks, component-driven architecture)
  • Flutter for iOS and Android applications
• Solid understanding of software architecture patterns:
  • Clean Architecture
  • MVVM
  • Feature-based / modular architecture
• Experience with state management:
  • React: Redux, Context API
  • Flutter: Bloc, Riverpod, Provider (or similar)
• Experience integrating REST APIs and/or GraphQL
• Experience with CI/CD pipelines for mobile and web applications
• Strong understanding of performance optimization
• Strong understanding of testing strategies (unit, integration, e2e)
• Experience conducting code reviews and enforcing engineering standards
• Experience working in Agile environments (Scrum/Kanban)
• Sprint planning, estimation, and delivery ownership
• Understanding of SDLC and release management processes
   

Responsibilities
 

• Lead and manage Frontend and Mobile engineering teams
• Define and drive technical vision for frontend/mobile platforms
• Mentor engineers and support career growth
• Conduct regular 1:1 meetings and performance reviews
• Participate in hiring and team scaling initiatives
• Own frontend and mobile architecture decisions
• Drive technical strategy and evaluate trade-offs
• Ensure high code quality and engineering best practices
• Establish and maintain development standards
• Oversee application performance and reliability
   

Nice to have
 

• Experience with Micro-frontend architecture
• Analytics integrations
• Knowledge of accessibility standards
• Performance profiling and monitoring tools experience

Working conditions
 

• Vacation: 22 working days per year.
• Sick leave: 5 paid days per year 100% paid without medical certificate
• Sick leave: 10 days per year 100% paid with medical certificate
• Benefit cafeteria personal limit for health support
   

We would be happy to see you in our team!

We are looking for a highly motivated, proactive and positive-thinker IT Talent Sourcer to join our team. 

If you are truly interested in people and want to grow in TA/HR direction, you might be a perfect match!

Responsibilities and daily tasks:

• Close cooperation with Head of TA and Hiring Managers on effective sourcing strategies for open roles;
• Active sourcing for open positions using different tools and techniques;
• Build and maintain candidate pipelines in the company’s ATS system;
• Neat and accurate database tracking;
• Support candidate communication and ensure a smooth initial engagement experience;
• Salary map tracking, other data or analytical reviews that can be helpful in recruitment process;
• Contributing in employer brand building.

Qualification & Experience:

• Proven track record of successful IT talent sourcing experience, ideally 1-2 years;
• Strong experience with different sourcing channels, techniques and tools (LinkedIn, Djinni, Github, job boards, professional communities, telegram channels, Boolean and X-ray search);
• Understanding of different position profiles (DevOps, BA, PM, Software Engineers etc)
• Experience working with different markets and locations (Ukraine, Europe, Canada, US) - nice to have;
• Experience working with ATS (ideally People Force);
• Higher education in psychology, management or related fields; 
• English - B2+

Soft Skills:

• Excellent communication skills, ability to find an approach to different personalities;
• High motivation to work with people and sincere interest in them;
• Attention to details, accuracy;
• Strong orientation on result, proactiveness;
• Ability to work in multitasking environments and prioritize tasks;
• Politeness, honesty and a great sense of humor:-)

Working conditions: 

• Paid Vacation (16 days), Documented/Undocumented Sick Leave, Leave for Significant Life Events; 
• Quarterly Sports/English bonuses; 
• Compensation for medical insurance (for UA); 
• Flexible working hours; 
• Holidays according to the local calendar; 
• Exciting events, corporate parties, and pizza parties at the office; 
• Gifts from the company; 
• Friendly environment and a wonderful team.

At VEN, we help brands grow by putting the customer first and email plays a key role in that mission. We’re hiring a Junior Email Marketing Manager to shape thoughtful, high-performing lifecycle communication, turning real data and creativity into campaigns and automations that build trust, retention, and long-term value.

Role Overview

As an Email Marketing Manager, you will own and evolve our email and SMS marketing strategy. You’ll blend creativity and analytics to nurture meaningful relationships with customers at every stage of the lifecycle. 

You’ll be responsible for building and optimizing campaigns and automations, analyzing performance, and continuously testing new ideas to improve results. Over time, you’ll be encouraged to take greater ownership of projects and strategy.

What You’ll Do:

• Grow subscriber lists, maintain list hygiene and strong sender reputation.
• Drive user retention through Email and SMS channels
• Build and manage audience segments based on user behavior and lifecycle stage
• Plan, create, and manage Email and SMS campaigns/automated flows. Write compelling copies and collaborate with designers on visuals and layouts
• Monitor the performance closely, analyze results, outline next steps
• Develop hypotheses and run A/B tests (subject lines, CTAs, incentives, etc.)
• Bring fresh ideas and improvements that help push performance forward

What We’re Looking For:

Required Experience & Skills

• 1+ year of hands-on experience in email marketing
• Experience working with ESPs such as Klaviyo, Mailchimp, or similar platforms
• Strong copywriting skills with a customer-first mindset
• Solid understanding of email deliverability best practices and compliance (understanding of CAN-SPAM, GDPR, CCPA)
• Results-driven mindset with the knack for analyzing data, forecasting outcomes, and proposing testable hypotheses
• Basic knowledge of HTML/CSS
• Proficiency in English (B2 / Upper-Intermediate or higher), written and spoken
• Strong time-management skills and ability to handle multiple projects

Preferred / Nice to Have

• Experience working with Magento
• Background in e-commerce
• Healthcare industry experience (strong advantage)

We are offering:

• Competitive compensation based on experience and skills.
• Remote work.
• Paid vacation of 20 working days per year.
• Health insurance.
• Work Schedule: 8 hours per day, 5 days a week.

Ven Commerce Ltd. is an international company with offices in the USA, Israel, and Ukraine. We provide a complex solution for E-commerce businesses. The main goal is to allow consumer brands and retailers to maximize the potential of their online channels. Our clients are successful retailers, who work in the USA, Canada, Europe, and other countries.

As we expand our team, we are looking for a Senior Google Ads Specialist/User Acquisition Specialist (Google Ads).

Your Key Responsibilities Will Be:

• Develop and manage online campaigns in Google Ads on Tier-1 Markets (US, UK, DE, etc).  Knowledge of other platforms (Meta and TT) will be a plus.
• Experience with analytical tools: Google Analytics, Piwik, Tableau, or similar systems for data collection and analysis.
• Autonomy and a strong ability to proactively generate impactful solutions.
• Collaborate with our marketing team in designing creative campaigns.
• Monitor and report on key performance indicators (KPIs).

Skills & Qualifications requirements:

• You have 2 - 5 years of experience in performance marketing (Google Ads), preferably at B2C.
• Experience with the US market is highly preferred.
• Deep understanding of advertising metrics such as ROI, ROAS, LTV, CTR, CPC, CPM, CPA, and the ability to apply them in work.
• Experience working with Tier 1 markets and big budgets.
• Proficiency in English — B2 or higher level.
• Excellent communication skills, with the ability to effectively communicate ideas, feedback, and instructions to team members, stakeholders, and cross-functional teams.
• A strategic thinker with a passion for innovation, and the ability to turn complex ideas into simple, actionable plans.
• We welcome candidates who combine strategic thinking with attention to detail, and a flair for creativity.

We are offering:

• Competitive compensation based on experience and skills.
• Remote work.
• Paid vacation of 20 working days per year.
• Health insurance.
• Work Schedule: 8 hours per day, 5 days a week.

About us
ELLI is a personal psychologist based on artificial intelligence, whose mission is to "help people understand themselves". Our goal is to make high-quality psychological support accessible and safe. ELLI is trained under the guidance of experienced psychologists and psychotherapists with extensive clinical experience, ensuring that our approach is based on real therapeutic experience.
 

Data confidentiality is a foundational principle of ELLI. All communication within the platform is fully anonymous, and even our development team has no access to user conversations. We are building a product where trust, privacy, and psychological safety come first.

Job Overview

We are seeking a motivated and detail-oriented Junior Marketing Campaigns Specialist to support the planning, execution, and optimization of multi-channel marketing campaigns. This role is ideal for someone early in their marketing career who is eager to learn, data-driven, creative, and passionate about delivering measurable results.

You will work closely with the marketing, sales, and creative teams to help drive brand awareness, lead generation, and customer engagement.

Key Responsibilities

• Assist in planning and executing integrated marketing campaigns (email, social media, digital ads, content marketing, and events)
• Coordinate campaign timelines, deliverables, and cross-functional communication
• Create and schedule campaign assets including emails, landing pages, and social media posts
• Support A/B testing initiatives to optimize campaign performance
• Ensure brand consistency across all campaign materials

Preferred Skills

• Experience with social media management tools
• Basic knowledge of paid advertising platforms (Google Ads, Meta Ads)
• Familiarity with marketing automation platforms
• Basic graphic design skills (Canva or Adobe tools)
• Understanding of SEO and content marketing principles

What We Offer

• Opportunity to grow within a dynamic marketing team
• Hands-on campaign experience
• Professional development opportunities

We’re looking for an experienced Sound Designer to help define the audio style of our upcoming slot games and build it from the ground up.

🎮 What you’ll do

• Define the overall audio style for new slot games based on themes and target players.
• Create original sound effects and music for gameplay and features.
• Mix and finalize audio so it sounds clear across mobile and desktop platforms.
• Set up and maintain efficient audio workflows and manage sound libraries for each game.
• Work closely with Animators and Developers to ensure audio and visuals work well together.

🧠 What we’re looking for

• 5+ years of experience as a Sound Designer in iGaming or casino games.
• Strong experience with professional DAWs (Reaper, Ableton Live, Logic Pro X, or Pro Tools).
• Good understanding of how audio affects player engagement.
• Creative, organized, and able to deliver original work.

⭐ Nice to have

• Experience with audio middleware.
• Understanding of slot game flow and timing.
• Voice-over editing and processing.
• Experience with technical audio integration.

🎁 Benefits

• 21 vacation days + 5 extra day-offs annually;
• 12 paid sick days;
• Fully remote format — work from anywhere you feel productive;
• Flexible schedule: start your day anytime between 08:00–12:00 CET;
• Fixed budget for health insurance and gym/fitness;
• We provide all required work equipment.
• Zero bureaucracy and direct communication with founders and C-level;
• Minimal meetings, async-friendly workflow;
• Startup energy: fast motion, creativity, and tight-knit communication;
• Business trips and team meetups several times per year;
• Multiple salary payout options (flexible formats);
• …And many more perks unlocked after we hit break-even.

=>with the opportunity to move into a full-time role

We are a growing IT recruitment agency with a strong delivery team and proven experience closing technical roles across Europe, Eastern Europe, the US, and Canada.

We are currently looking for a Lead Generator to join us on a freelance basis and help us bring in new B2B clients.

This role is ideal for someone who is confident in outbound lead generation, understands how to approach decision-makers, and wants to grow into a more stable long-term position.

What you will do:

• Identify and approach potential clients that match our ICP
• Search for relevant companies in tech, SaaS, product, outsourcing, and related sectors
• Reach out to decision-makers via LinkedIn and email
• Generate qualified intro calls for our team
• Track outreach activity and lead status in a clear, structured way
• Contribute ideas on targeting, messaging, and lead generation strategy

Who we are looking for:

• Experience in B2B lead generation
• Experience with LinkedIn outreach and prospecting
• Ability to identify decision-makers and hiring signals
• Strong written communication skills
• Organized, proactive, and results-driven mindset
• English level: Intermediate or higher

Collaboration model

We start this role on a freelance basis.

If we see that the collaboration is working well and you are able to deliver consistent results — for example, 3+ qualified client calls per month on a stable basis — we are open to discussing a move into a full-time in-house role.

In that case, the compensation model can be upgraded to include:

• base salary
• fixed bonuses
• performance-based commission

Why this role can be interesting

• Opportunity to start flexibly and prove your impact
• Clear path to a more stable long-term position
• Strong recruitment delivery team behind you
• Transparent communication and performance-based growth
• Real opportunity to influence outbound strategy and business development

If you are interested, please send us a short introduction about your background, your lead generation experience, and the channels/tools you have worked with.

What You’ll Be Driving:

• Monitoring KYC process progress and ensuring adherence to timelines and quality standards;
• Overseeing daily team operations and timely client verification;
• Conducting background checks and verifying customer information in line with legal requirements;
• Collaborating with Security to assess counterparties during due diligence;
• Engaging OSINT investigators to support non-standard KYC cases and verify counterparties' reputation;
• Assessing client-related risks and escalating suspicious cases to C-level;
• Supporting team members in complex cases requiring expertise;
• Reviewing documentation for quality and compliance before final approval;
• Preparing reports for management, highlighting key metrics and challenges;
• Maintaining accurate records of all KYC/KYB activities and verifications;
• Improving KYC processes to enhance efficiency without compromising compliance;
• Training new team members and keeping the team informed of regulatory updates;
• Ensuring confidentiality and secure handling of client data per GDPR and other regulations;

What Makes You a GR8 Fit:

• At least 3 year of experience;
• Fluent English level; 
• A solid understanding of core KYC and CDD concepts and frameworks;
• An overview of the practical components of working within the KYC environment;
• Effective communication;
• Problem solving;
• Cross-functional collaboration;
• Day-to-day team supervision.

Desirable skills and personal features:

• CKYCA or ICA Certificate in KYC and CDD.
   

Why You’ll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

• Sports – gym, yoga, or any activity to keep you active;
• Medical – insurance and wellness services;
• Mental health– therapy or coaching support;
• Home office – ergonomic furniture, gadgets, and tools;
• Languages – courses to improve or learn new skills.

Work-life 

• Parental support with paid maternity/paternity leave and monthly childcare allowance;
• 20+ vacation days, unlimited sick leave, and emergency time off;
• Remote-first setup with full tech support and coworking compensation;
• Regular team events – online, offline, and offsite;
• Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values

GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.

• FUELLED BY TRUST: we’re open, honest, and have each other’s backs;
• OWN YOUR GAME: we take initiative and own what we do;
• ACCELER8: we move fast, focus smart, and keep it simple;
• CHALLENGE ACCEPTED: we grow through challenges and stay curious;
• BULLETPROOF: we’re resilient, ready, and always have a plan.

To keep things efficient, please apply only for roles that closely match your experience.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are in search of Partnership Manager. The mission is to develop and scale commercial partnerships that generate predictable revenue, working within a structured partnership framework and closely integrated with sales and operations.

This role focuses on building long-term, commercially effective relationships that consistently contribute to EverHelp’s growth.

Your future responsibilities include:

• Develop and manage commercial partnerships, owning the relationship from onboarding to long-term growth.
• Act as the primary business development and relationship owner for key partners and stakeholders.
• Lead the full partnership lifecycle: partner sourcing, initial outreach, negotiations, commercial terms alignment, partnership launch and further relationship management.
• Coordinate partnership launches, including contracts, workflows, materials, and lead handover to the sales team.
• Maintain and manage the partner CRM, tracking pipeline performance, conversions, revenue, and ROI.
• Build and continuously improve partnership processes, including partner pipeline structure, lead tracking, and reporting.
• Represent EverHelp in joint activities with partners (events, workshops, career fairs) when relevant to business goals.
• Provide regular reporting and insights on partnership performance to internal stakeholders.

Needed experience & skills:

• 2 year + experience working in large, structured organizations (BPO, SaaS, IT services, or similar) with mature partnership or sales processes.
• Ability to conduct business negotiations in English (minimum B2 level).
• Hands-on experience with CRM systems (HubSpot, Pipedrive, Salesforce, or similar).
• Strong understanding of partner analytics: pipeline management, conversion tracking, ROI measurement.
• Experience working with contracts and basic financial models, including calculating partnership profitability and revenue share.
• Confident use of Excel / Google Sheets for operational and analytical tasks.
• Ability to prepare and deliver presentations and partner pitches tailored to different stakeholders.

Nice to have skills:

• Creativity in building win-win partnership models.
• Ability to facilitate negotiations and group discussions.
• Strong cross-cultural communication skills.
• Strategic mindset with the ability to identify scalable partnership opportunities.
• Experience working with international partners and cross-cultural communication.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside the team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Key Areas of Responsibility:

• Manage creative assets sent by clients to the Trading team.
• Facilitate the upload and distribution of creative materials across various Demand Side Platforms.
• Assist the Trading team in executing client reporting tasks.
• Cultivate and maintain relationships with client Ad operations teams to optimize workflow.
• Provide comprehensive support to the Trading team, including tasks such as compiling client screenshot decks and developing client slide presentations and reports.
• Develop a proficient understanding of programmatic buying processes.
• Learn to effectively address and support clients' needs regarding trader campaigns.
• Readiness to work from 15:00 till 23:00 in order to have an optimal overlap of work hours with USA based teams.

Qualifications:

• 0-1 years of professional experience, ideally in Digital marketing, Ad operations, Programmatic media
• Bachelor's degree (BA/BS) preferred.
• Demonstrate initiative and ability to work autonomously while also collaborating effectively with minimal supervision.
• Capable of thriving in a fast-paced environment with evolving job responsibilities and priorities.
• Proficient in MS Excel, with advanced skills in pivots and macros being advantageous.

We offer:

• Comfortable working place;
• Medical insurance after the trial period ending;
• Team-building activities;
• 24 paid vacation days per year;
• 5 paid sick leave days per year.

We're a client-focused Shopify agency looking for a Shopify developer who takes ownership of their work from estimate to delivery.

This is a remote-friendly position that offers flexibility and room for growth.

Join us and be part of our dynamic team!

What you'll do:

• Build and customize Shopify and Shopify Plus stores – themes, apps, integrations
• Work with clients to clarify requirements and provide realistic estimates
• Troubleshoot and ensure performance across devices and browsers
• Convert designs and requirements into functioning storefronts using HTML, CSS, JavaScript, and Liquid

What we're looking for:

• 3+ years of Shopify development experience
• Strong command of HTML5, CSS3 (SCSS/SASS), Liquid, JavaScript (ES5/ES6) and experience with jQuery
• Knowledge of JavaScript (ES5/ES6) and experience with jQuery
• Solid experience working with Shopify/Shopify Plus stores
• Comfortable with Metafields tools (Metafields Guru, Accentuate Custom Fields)
• Git, Themekit – standard part of your workflow
• You give accurate estimates and flag risks early – not after the deadline
• Strong communicator who can talk to clients, not just to code
• English – Upper-Intermediate (B2+) or higher; experience communicating with clients in English is a plus

Why join us?

• Work remotely with a global team
• Direct access to decision-makers – your input shapes how we work
• Autonomy in technical decisions
• Compensation for professional development courses
• 21 vacation days + paid sick leave + birthday day off

• Salary in USD

   

If this sounds like the kind of work you've been looking for – we'd love to hear from you. Apply now and let's see if we're a match.

Recruitment process:

HR interview → Technical interview + live coding → Offer

P.S: Applications are reviewed within 7 business days. If you do not hear back from us during this time, it means we have reviewed your resume, but currently, your experience does not meet our expectations