Jobs Kyiv

• Project Description:

  As a support engineer, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.

   

• Responsibilities:

  - Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  - Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  - Installs, configures, and upgrades computer hardware and software.
  - Provides end-user software troubleshooting and support.
  - Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  - Provides troubleshooting and support.
  - Provides phone and help-desk support for local and off-site users.
  - Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
  - Maintains current knowledge of relevant technologies as assigned.
  - Participates in special projects as required.

   

• Mandatory Skills Description:

  Windows server/AD/DHCP administration (accounting, policy handling, etc...)
  - Windows workstation admin (OS install, security patches, etc...)
  - Application software development install / maintain
  - Networking knowledge & troubleshooting + network related services ( proxy, DNS, WSUS)
  - Troubleshooting hardware problems
  - Excellent troubleshooting skills in complex software and hardware problems
  - Knowledge of structured cabling systems, able to design SCS fit out.
  
  • Non-technical skills
  
  - English language at least medium level
  - Ability to meet deadlines, manage multiple priorities and handle sensitive and pressured situations
  
  - Strong verbal and personal communication skills
  - Accuracy and Attention to details
  - Problem analysis, use of judgment and ability to solve problems efficiently
  - Verbal communication skills
  - Tolerant and flexible to different situations

Who are we, and what do we aspire to?
Liven is a product company that builds a companion for self-discovery.
We believe that self-discovery is a lifelong journey and want to help people navigate it every step of the way. That’s why Liven is building a system of tools to help people compose themselves and grow into who they want to become.
People use Liven to track their mood, process emotions, and untangle thoughts by chatting with an AI companion. They build new routines with a task planner, explore how their brain and body react to trauma through personalized courses, take well-being quizzes, and relax or refocus with soundscapes.
Our goal is to become the most trusted self-discovery companion globally. Liven is here to define and lead the mental wellbeing category. We aim to earn global trust by building an ecosystem of context-aware products for self-care and improvement. Our brand is optimistic and whimsical, yet wise and practical. We’re Liven! We bring joy back to life!

What will you enjoy most about being on the Liven team?
Since 2023, we’ve been scaling non-stop. We’re expanding the product, the team behind it, and our global reach. Liven has grown a lot since it was just a team of four. But our priority remains the same: building a vibrant culture where we share ideas, speedrun through challenges, and shape the business together.

The Role You’ll Own Senior/Lead Backend Engineer

• Owning backend development within the product domain and actively shaping technical decisions
• Working closely with stakeholders to turn business needs into practical, well-designed solutions
• Setting a high bar for code quality and encouraging best engineering practices in everyday work
• Collaborating with cross-functional teams to improve system integration and make processes smoother
• Continuously evolving the codebase, architecture, services, and development practices
• Leading, mentoring, and coordinating the backend development team

Preferred Experience:

• 5+ years of hands-on backend development experience (Node.js or Python)
• Experience in people management, with a genuine interest in growing and supporting a team (will be a plus)
• Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders
• Ability to work within a dynamic environment

Our Stack:

Node.Js, Nest.js, Typescript, Postgres, Redis, Mongodb, BigQuery, GCP

Why Liven?
People join Liven to bring to life the aspirations they once only dared to imagine.
Here’s what we offer to support you personally and professionally while you grow with us:
— A culture that values your ideas and empowers initiative.
— A growing team of over 150 passionate professionals.
— Health insurance, in-house doctor, and massage therapy.
— Internal professional clubs on marketing, development, payments, customer experience, and entrepreneurship.
— Sports and passion clubs: functional training, stretching, yoga, running, board games and more.
— Opportunities for continuous learning and growth.
— Meaningful work that makes a real impact.We also fund projects that help overcome the consequences of the war and contribute to Ukraine’s recovery through the SKELAR foundation, a charity created and run by our employees.
If you want to shape a product that helps people face challenges, process emotions, heal from trauma, rebuild a positive self-image, and rediscover joy — Liven is the place for you!

Description

As a Senior Manual QA, you will join a highly experienced team developing software for high-tech medical devices.
The technical scope includes key functionalities for the medical industry, including 3D visualization for robotic surgery.
Our organization is recognized for technical excellence, and we emphasize challenging technical work and continuous motivation for our team members.

Requirements

Foundational understanding of electro-mechanical systems, real-time operating systems (RTOS), control systems, and data collection/analysis.

Prior exposure to working with or testing C/C++. Prior exposure to testing or working with Simulink.

Prior experience in building out electro-mechanical software simulations for test purposes.

Basic knowledge of inverse and forward kinematics and controls theory (e.g. PID loops, open loop vs closed loop controls, transient vs steady-state response).

At least 3-4 years in Software Testing (manual/automation).

Deep understanding of software development life cycle, QA methodologies, tools, and processes.

Hands-on experience with manual testing, functional testing.

Experience in creating and maintaining test documentation (bug reports, test cases, checklists).

Experience in working with documentation – Requirements Specifications, Test Plan, Test Reports, etc.

Experience with embbeded system testing.

Excellent reporting skills.

Upper intermediate level of English.

Working in Healthcare domain would be a plus.

Job responsibilities

Lead a separate project activity assigned by PM.

Participate in test requirements development, test design, and test development.

Execute manual test cases and report defects found in the issue tracking system.

Work with documentation – Requirements Specification, Tests Descriptions, Test Reports, Traceability.

Track and report test coverage and software quality metrics.

Work closely with the development team and customer team.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

Description

As a Senior Manual QA, you will join a highly experienced team developing software for high-tech medical devices.
The technical scope includes key functionalities for the medical industry, including 3D visualization for robotic surgery.
Our organization is recognized for technical excellence, and we emphasize challenging technical work and continuous motivation for our team members.

Requirements

Foundational understanding of electro-mechanical systems, real-time operating systems (RTOS), and data collection/analysis.

Prior exposure to working with or testing C/C++.

Prior experience in building out a test environment for embedded software test (Identifying, configuring, and integrating the specific physical hardware components needed for testing, such as microcontrollers, sensors, actuators, circuit boards, and communication interfaces (e.g., JTAG debuggers, oscilloscopes, power analyzers).

At least 3-4 years in Software Testing (manual/automation).

Deep understanding of software development life cycle, QA methodologies, tools, and processes.

Hands-on experience with manual testing, functional testing.

Experience in creating and maintaining test documentation (bug reports, test cases, checklists).

Experience in working with documentation – Requirements Specifications, Test Plan, Test Reports, etc.

Experience with embbeded system testing.

Excellent reporting skills.

Upper intermediate level of English.

Working in Healthcare domain would be a plus.

Job responsibilities

Lead a separate project activity assigned by PM.

Participate in test requirements development, test design, and test development.

Execute manual test cases and report defects found in the issue tracking system.

Work with documentation – Requirements Specification, Tests Descriptions, Test Reports, Traceability.

Track and report test coverage and software quality metrics.

Work closely with the development team and customer team.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

N-iX is looking for Senior Full-Stack developer (Java+React) to join our team. 

About the Role
Our client is looking for a Java Full‑Stack Developer to help accelerate product development for their flagship workforce management solution, HotSchedules Labor. You’ll work in a collaborative, international team with developers and QA engineers from Ukraine, Latin America, and the US. This role offers a great opportunity to strengthen your English skills, as many team meetings are held in English.

The team actively uses AI coding agents to speed up development and improve code quality. Candidates must be comfortable working with AI tools as part of their daily workflow.

Most engineers on the team are full‑stack developers, but current priorities lean more toward backend tasks. A solid background in backend development combined with practical front‑end experience (React 18, Redux) is required.

Responsibilities

• Develop new features based on the product backlog
• Build REST services for high-volume, low-latency web and mobile applications
• Design and implement database schema changes (MS SQL Server) and maintain Flyway migrations
• Maintain and refactor existing codebases, including legacy Backbone.js modules
• Troubleshoot and resolve production issues
• Collaborate with cross-functional teams to define, design, and deliver new features
• Leverage AI coding agents to accelerate development and enhance code quality
• Participate in code reviews and contribute to engineering best practices

Requirements

• Minimum 5 years of hands-on experience with Java
• At least 6 months of daily experience using AI coding agents (e.g., Claude Code, GitHub Copilot, Cursor) 
• Strong proficiency in the Spring Framework (Spring MVC, Spring Security, Spring JDBC)
• Experience with MS SQL Server and Flyway database migrations
• Practical experience with React 18, including Redux and component libraries (Material UI or similar)
• Experience with the Gradle build system
• Experience with AWS (S3, SQS, DynamoDB, Lambda) and Azure (Service Bus, Blob Storage) is a plus
• Working knowledge of Docker and Kubernetes is a nice-to-have
• Upper‑intermediate English or higher

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

We are looking for flutter developer for our music software

( work in Lviv or Kyiv,

remote work possibility ):

www.MusConv.com

About the project:

MusConv is b2c music software which helps people synchronize their music between music services: Spotify, Apple Music, YouTube Music, Amazon Music, Tidal and others.

We offer:

Challenging interesting project

Professional growth and development program

Flexible schedule

Team of highly talented individuals

Access to developer courses like https://www.pluralsight.com

Mentor: code reviews, studying

We are looking for flutter developer to implement new features

UData is a data-driven tech company working at the intersection of Big Data, AI, and web data solutions. We build scalable data products and automation systems for international clients, helping them make smarter business decisions through structured data and advanced technologies.

We are a fast-growing team that values ownership, transparency, and high standards of execution. Our projects are complex, dynamic, and often require structured thinking, strong communication, and the ability to manage multiple moving parts.

As we continue to scale, we are looking for a Project Manager who can bring clarity to processes, align teams and clients, and ensure consistent delivery across multiple projects.

Key Responsibilities

• Manage multiple projects simultaneously for a single client, ensuring timely delivery of all tasks
• Clarify current tasks and requirements in detail and effectively communicate them to the development team
• Ensure clear and consistent communication between the client and the development team
• Monitor project execution to ensure delivery within agreed timelines and budget
• Plan workflows, allocate resources, and prioritize tasks effectively
• Track project progress, identify potential risks, and implement mitigation strategies

Requirements

• At least 1 year of experience as a Project Manager in the IT industry
• Strong project management skills, including:
  • Control & Execution: Ensuring project outcomes align with the plan and resolving issues оперативно
  • Planning: Creating and updating timelines, setting priorities, and distributing tasks
  • Resource Management: Efficient allocation of human and material resources
  • Risk Management: Identifying potential risks and developing mitigation plans
  • Communication: Clear communication with both the team and the client, conducting meetings effectively
• English level: Upper-Intermediate or higher
• Experience working with project management tools such as Jira, Trello, Asana
• Strong organizational and communication skills, results-oriented mindset
• Ability to work in a dynamic environment and manage conflict situations

Nice to have:

• Project Management certification (PMP, PMI, or similar)

📩 Send us your CV — let’s build something great together!

We are looking for a Manager with experience managing technology projects related to precision agriculture and digital tools for the agro-industrial sector. This role focuses on coordinating the implementation, adoption, and support of agricultural digital platforms across multiple countries and multicultural teams, ensuring technical, operational, and commercial success.

Key Responsibilities

• Lead the implementation of agricultural digital solutions (e.g., crop monitoring platforms, season planning tools, IoT sensors, analytics models).
• Manage end-to-end project delivery: planning, execution, monitoring, deadlines, and deliverables.
• Coordinate cross-functional teams (IT, product, sales, agronomy, support).
• Ensure accurate data integration: maps, sensors, satellite imagery, weather stations, machinery data, etc.
• Serve as the primary interface between agricultural clients (growers, distributors, agronomists) and internal development teams.
• Prepare and deliver presentations, trainings, and product demos in multiple languages.
• Document processes, track progress, and manage project risks.
• Drive product adoption by monitoring usage KPIs and user satisfaction.
• Oversee pilot tests, onboarding, and support throughout the first agricultural seasons.
• Manage client expectations, project timelines, and commercial commitments.

Technical Competencies

• Experience working with digital software, CRMs, and project management tools.
• Ability to translate agronomic needs into clear technical requirements.
• Understanding of precision agriculture, GIS, satellite imagery, remote sensing, or agri-IoT is a plus. 

Soft Skills

• Excellent communication and presentation skills in multiple languages.
• Ability to work in multicultural and remote environments.
• Strong organization, accuracy, and attention to detail.
• Analytical thinking and problem-solving capabilities.

• Flexibility to adapt to agricultural cycles, seasons, and rural operational realities.

   

Languages

• Fluency in English and Ukrainian plus at least one additional language (e.g., Spanish, Portuguese), depending on the region.

   

Education

• Degree in Agronomy, Project Management, Information Technology, or related fields.
• Certifications such as PMP, PRINCE2, or Scrum Master are a plus.

The Company Offers 

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.  
• Annual performance bonus scheme.  
• Career growth opportunities.  
• Training and development programs.  
• Young and dynamic team with a friendly and open culture.  
• Health and life insurance for employees and their family members.  
• 32 working days of paid annual leave and paid sick leave.  

About the project

Fintech project

Welcome bonus $1000 ❤️‍🔥

Requirements

• 5 + years of relevant experience in the IT industry, strong knowledge of including ECMAScript;
• 4 + years of experience with Node;
• Experience with NestJS;
• Experience with AWS;
• Experience with Aurora RDS;
• Experience with Serverless;
• Experience with NoSQL, PostgreSQL;
• Experience with Cognito;
• Experience with CI automation and test cases;
• English: Upper-intermediate.

Would be a plus

• Experience with Plaid integration;
• Experience with Google Cloud architecture.

What you will get

• Competitive compensation depending on experience and skills;
• English classes;
• Exciting and challenging projects all over the world on a long-term basis;
• Flexible working hours;
• Career development opportunity;
• Health/Sports Benefits;
• Informal and friendly atmosphere, a lack of bureaucracy and micromanagement;
• Paid vacation (18 working days) and 10 sick leaves;
• Unlimited work from home (remote) or in the office.

About Us:

Atto Trading is a dynamic quantitative trading firm at the forefront of global high-frequency strategies. We are seeking a C++ Software Engineer to join our growing team. 

This is a remote-first position based in Ukraine, with occasional in-office presence in Kyiv expected when conditions permit.

We are expanding an international, diverse team, with experts in trading, statistics, engineering, and technology. Our disciplined approach combined with rapid market feedback allows us to quickly turn ideas into profit. Our environment of learning and collaboration allows us to solve some of the world’s hardest problems, together. As a small firm, we remain nimble and hold ourselves to the highest standards of integrity, ingenuity, and effort. 


What You’ll Do:

• Design and deploy performance-critical components for large-scale trading infrastructure.
• Develop high-frequency trading (HFT) systems in C++ with an emphasis on low latency and reliability.
• Write modern, efficient code using the latest C++ standards.
• Interface directly with cutting-edge networking hardware via kernel-bypassing drivers.
• Conduct performance research to push the boundaries of our platform's speed and scalability.
  
   

What We’re Looking For:

• 3+ years of hands-on experience with C++ development.
• Deep understanding of C++ standards (C++14, C++17; C++20 is a strong plus).
• Hands-on experience with Python and/or Bash scripting.
• Proficiency with Linux environments and system-level programming.
• Solid grasp of multithreading, IPC, and concurrent systems.
• Strong skills in latency and throughput optimization, including experience with profiling and PGO.
• Knowledge of OOP and software design patterns.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field.
• Excellent attention to detail, with a critical and quality-focused mindset.
• Comfortable working independently or in small teams in a dynamic, high-speed environment.
• Strong communication skills and upper-intermediate (or higher) English proficiency.
• Curiosity and passion for financial markets and trading.
  
   

Nice to have:

• Experience developing high-performance, low-latency systems on Linux.
• Familiarity with OS internals and kernel-level networking.
• Understanding of financial instruments such as stocks, ETFs, futures, or options.
• Protocol-level networking knowledge (TCP/UDP/IP stack insights are a plus).

What we Offer:

• Competitive compensation package
• Performance-based bonus opportunities
• Healthcare & Sports/gym budget
• Mental health support, including access to therapy
• Paid time off (25 days)
• Relocation support (where applicable)
• International team meet-ups
• Learning and development support, including courses and certifications
• Access to professional tools, software, and resources
• Fully equipped workstations with high-quality hardware
• Modern office with paid lunches

Our motivation:

We are a company committed to staying at the forefront of technology. Our team is passionate about continual learning and improvement. With no external investors or customers, we are the primary users of the products we create, giving you the opportunity to make a real impact on our company's growth.

Ready to advance your career? Join our innovative team and help shape the future of trading on a global scale. Apply now and let's create the future together!

About Us:

Atto Trading, a dynamic quantitative trading firm founded in 2010 and leading in global high-frequency strategies, is looking for a Data Engineer to join our team.

We are expanding an international, diverse team with experts in trading, statistics, engineering, and technology. Our disciplined approach, combined with rapid market feedback, allows us to quickly turn ideas into profit. Our environment of learning and collaboration allows us to solve some of the world’s hardest problems, together. As a small firm, we remain nimble and hold ourselves to the highest standards of integrity, ingenuity, and effort. 

Role Highlights:
We are seeking an experienced Senior Data Engineer to design, build, and maintain our comprehensive Data Lake for a fast-growing number of research and production datasets. This role combines hardware and platform infrastructure expertise with data engineering excellence to support our rapidly growing data assets (~200TB current, scaling ~100TB/year). 
 

Responsibilities:

• Architect and manage high-performance, scalable on-premise data storage systems optimized for large-scale data access and analytics workloads
• Configure and maintain compute clusters for distributed data processing
• Plan capacity and scalability roadmaps to accommodate 100TB+ annual data growth
• Design and implement efficient monitoring and alerting systems to forecast growth trends and proactively react to critical states
• Design, create, automate, and maintain various data pipelines
• Enhance existing and setup new “data checks” and alerts to determine when the data is “bad”
• Design and implement a comprehensive on-premise Data Lake system connected to VAST storage solution for normalized market data across:
  • US Equities, US Futures, and SIP feeds
  • Other market data sources that will be further added
  • Security Definition data for various markets
  • Various private column data
• Build and operate end‑to‑end data pipelines and SLA/SLO monitoring to ensure data quality, completeness, and governance
• Analyze existing data models, usage patterns, and access frequencies to identify bottlenecks and optimization opportunities
• Develop metadata and catalog layers for efficient data discovery and self‑service access
• Design and deploy event‑driven architectures for near real‑time market data processing and delivery
• Orchestrate ETL/ELT data pipelines using tools like Prefect (or Airflow), ensuring robustness, observability, and clear operational ownership
• Ensure fault tolerance, scalability, and high availability across existing systems
• Partner with traders, quantitative researchers, and other stakeholders to understand use cases and continuously improve the usability, performance, and reliability of the Data Lake  

Requirements:

• 5+ years of experience in data engineering or data platform roles
• Proven experience with large‑scale data infrastructure (hundreds of TBs of data, high‑throughput pipelines)
• Strong understanding of market data formats and financial data structures (e.g., trades, quotes, order books, corporate actions)
• Experience designing and modernizing data infrastructure within on-premise solutions
• Bachelor’s degree in Computer Science, Engineering or related field required; Master’s degree preferred or equivalent practical experience

Tech Skills:

• Data Engineering - Spark, Iceberg (or similar table formats), Trino/Presto, Parquet optimization
• ETL pipelines - Prefect/Airflow or similar DAG-oriented tools
• Infrastructure - High-performance networking and compute
• Storage Systems - High-performance distributed storage, NAS/SAN, object storage
• Networking - Low-latency networking (aware about DPDK and kernel bypass technologies. Data center infrastructure basics
• Programming - Python (production‑grade), SQL, building APIs (e.g., FastAPI)
• Data Analysis - Advanced SQL, Tableau (or similar BI tools), data profiling tools

Nice to have:

• Experience in HFT or financial services
• Background in high‑frequency trading (HFT) or quantitative finance

What we offer:

• Competitive compensation package
• Performance-based bonus opportunities
• Healthcare & Sports/gym budget
• Mental health support, including access to therapy
• Paid time off (25 days)
• Relocation support (where applicable)
• International team meet-ups
• Learning and development support, including courses and certifications
• Access to professional tools, software, and resources
• Fully equipped workstations with high-quality hardware
• Modern office with paid lunches
   

Our motivation:

We are a company committed to staying at the forefront of technology. Our team is passionate about continual learning and improvement. With no external investors or customers, we are the primary users of the products we create, giving you the opportunity to make a real impact on our company's growth.

Ready to advance your career? Join our innovative team and help shape the future of trading on a global scale. Apply now and let's create the future together!

About us:

Atto Trading, a dynamic quantitative trading firm founded in 2010 and leading in global high-frequency strategies.
We are expanding an international, diverse team with experts in trading, statistics, engineering, and technology. Our disciplined approach, combined with rapid market feedback, allows us to quickly turn ideas into profit. Our environment of learning and collaboration allows us to solve some of the world’s hardest problems, together. As a small firm, we remain nimble and hold ourselves to the highest standards of integrity, ingenuity, and effort. 

Role Highlights: 

We’re looking for a Junior Talent Sourcer / Recruiter to help identify and engage exceptional technical and quantitative talent. You will support sourcing, outreach, and interview coordination while learning to operate in a fast-paced, high-standard environment. 
This role is ideal for someone ambitious, detail-oriented, and motivated by performance and impact.

Please note: This role requires in-office presence in one of our locations - Kyiv, Ukraine or Lisbon, Portugal.

Responsibilities: 

• Build and maintain candidate pipelines for highly selective technical roles (quant research, software engineering, trading operations, infrastructure) to support current and future hiring needs.
• Proactively source, identify, research, and engage active and passive candidates via LinkedIn, GitHub, Djinni, job boards, referrals, and niche communities (quant, code/dev, competitive programming), leveraging creative sourcing strategies (Boolean search, social networks, community channels).
• Identify and shortlist relevant profiles based on experience, achievements, tech stack, and location.
• Conduct initial screening, including resume evaluation against role requirements.
• Run outreach campaigns and manage candidate engagement, including personalized messaging, follow-ups, screening requests, and pipeline nurturing.
• Partner with senior recruiters and hiring managers to support the full recruitment cycle, including interview coordination, scheduling, and calendar management.
• Maintain and update the ATS, ensure accurate daily candidate status tracking, and support overall pipeline hygiene.
• Track sourcing and outreach metrics.
• Support market and talent research (hiring trends, layoffs, competitors, new sourcing channels).

Requirements:

• Bachelor’s degree in Business, HR, Psychology, or a related field.
• 2+ years of experience in technical recruitment, talent sourcing, or recruitment coordination in a fast-paced environment (software, quant, fintech, Big Tech, finance, trading, or similar).
• Experience sourcing/recruiting in the US market.
• Proven ability to manage interview scheduling and coordination with strong attention to detail and accuracy.
• Strong proactive sourcing skills (LinkedIn Recruiter, Boolean search).
• Solid understanding of building pipelines for highly selective technical talent, including sourcing strategy, engagement, and funnel management.
• Proficiency with modern recruiting tools (including LLM-based tools); experience with ATS (Greenhouse, Lever, or similar) is highly beneficial.
• Upper-Intermediate or higher level of English.
• Strong interpersonal skills with the ability to build trust and effectively engage candidates and stakeholders at all levels.
• Proactive and structured approach to work.
• Ability to work independently in a fast-paced, high-performance environment with high-quality standards.
• Strong prioritization skills, stress resilience, and attention to detail.
• Growth-oriented mindset with a track record of ownership and accountability.
• Exposure to software engineering or financial markets recruitment.
• Strong interest in algorithmic trading and high-frequency trading environments.

What We Offer:

• Competitive compensation package
• Performance-based bonus opportunities
• Paid time off (25 days)
• Healthcare and sports/gym budget
• Mental health support, including access to therapy
• Relocation support (where applicable)
• Learning and development support, including courses and certifications
• Clear growth opportunities within the recruitment team
• Access to professional tools, software, and resources
• Fully equipped workstations with high-quality hardware
• Modern office with paid lunches
• International team meet-ups

Our motivation:

We are a company committed to staying at the forefront of technology. Our team is passionate about continual learning and improvement. With no external investors or customers, we are the primary users of the products we create, allowing you to make a real impact on our company's growth.

Ready to advance your career? Join our innovative team and help shape the future of trading on a global scale. Apply now and let's create the future together!

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring dynamic work culture.

Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Position Overview

The Casino Customer Support Supervisor is responsible for the day-to-day management and performance of the Customer Support team. This role ensures high-quality service delivery, operational efficiency, and continuous improvement of support processes.

The Supervisor acts as a mentor, coach, and leader, maintaining service excellence and enhancing customer satisfaction.

Key Responsibilities

1. Team Supervision & Operations

• Oversee daily customer support operations (live chat, email).
• Monitor workload distribution and ensure adequate shift coverage.
• Tight cooperation with the outsource team(s).
• Ensure timely and professional handling of customer inquiries and escalations.
• Act as the first point of escalation for complex or sensitive cases.
• Handling escalations (deposits, withdrawals, bonuses, KYC, technical issues)

2. Performance Management

• Regularly track and analyze KPIs (FCR, AHT, CSAT, response time, resolution time, etc.).
• Conduct performance reviews and 1:1 meetings with team members.
• Identify performance gaps and implement corrective action plans.
• Prepare performance and productivity reports for management.

3. Quality Assurance

• Conduct regular quality checks of customer interactions (chat/email/calls).
• Review dialog quality, tone of voice, compliance, and adherence to brand standards.
• Provide structured feedback based on QA findings.
• Ensure compliance with internal policies and regulatory requirements.
• Handling VIP users and managing complex individual cases.

4. Training & Development

• Organize onboarding and continuous training programs.
• Deliver coaching sessions and skill development workshops.
• Mentor team members to improve communication, problem-solving, and product knowledge.
• Create and update training materials and SOPs.

5. Process Improvement

• Identify inefficiencies in workflows and propose optimization solutions.
• Collaborate with Product, Payments, Risk, and CRM teams to improve customer experience.
• Collaboration with the Anti-Fraud team on user cases and suspicious activity.
• Participate in implementing new tools, automation, and support technologies.
• Maintain and improve internal knowledge base documentation.
• Analyzing user feedback and support tickets to identify website bottlenecks or complex user flow issues

6. Team Engagement & Culture

• Foster a positive, accountable, and performance-driven team culture.
• Motivate team members and encourage ownership.
• Support conflict resolution within the team.

• Promote customer-centric thinking across the department.

   

Required Skills & Qualifications

• 2+ years of experience in online casino or iGaming customer support.
• 1+ year of supervisory or team lead experience.
• Strong understanding of responsible gaming and compliance standards.
• Excellent communication and leadership skills.
• Experience with CRM systems and support platforms.
• Strong analytical and reporting skills.
• Ability to work in a fast-paced, 24/7 environment.

What We Offer

• Competitive salary.
• Work in a product company that develops modern IT solutions in the iGaming industry.
• A well-established CRM team to support your ideas (email specialists, bonus manager, copywriter, designer).
• Open communication and support for your initiatives.
• Flexible schedule and remote work format.
• 17 vacation days — Enjoy our vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.
• 15 paid sick days — Your health matters. We offer paid sick leave to ensure you can recover without financial stress.
• Insurance after the probation period — After completing probation, you’ll get access to our comprehensive insurance plan.
• Public holidays off — Take time to celebrate and enjoy national holidays with friends and family.
• Work equipment provided — We provide all necessary equipment to help you work efficiently and comfortably.

• Project Description:

  As a support engineer, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.

• Responsibilities:

  - Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  - Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  - Installs, configures, and upgrades computer hardware and software.
  - Provides end-user software troubleshooting and support.
  - Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  - Provides troubleshooting and support.
  - Provides phone and help-desk support for local and off-site users.
  - Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
  - Maintains current knowledge of relevant technologies as assigned.
  - Participates in special projects as required.

• Mandatory Skills Description:

  Windows server/AD/DHCP administration (accounting, policy handling, etc...)
  - Windows workstation admin (OS install, security patches, etc...)
  - Application software development install / maintain
  - Networking knowledge & troubleshooting + network related services ( proxy, DNS, WSUS)
  - Troubleshooting hardware problems
  - Excellent troubleshooting skills in complex software and hardware problems
  - Knowledge of structured cabling systems, able to design SCS fit out.
  • Non-technical skills
  - English language at least medium level
  - Ability to meet deadlines, manage multiple priorities and handle sensitive and pressured situations
  - Strong verbal and personal communication skills
  - Accuracy and Attention to details
  - Problem analysis, use of judgment and ability to solve problems efficiently
  - Verbal communication skills
  - Tolerant and flexible to different situations

• Nice-to-Have Skills Description:

  - VDI environment administration
  - Basic scripting knowledge
  - Basic Linux admin ( OS install, basic config )
  - Familiar with hardware tools like servers, printers, VoIP, UPS, networking and telecommunications devices

As a support engineer, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.

• Responsibilities:

  - Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  - Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  - Installs, configures, and upgrades computer hardware and software.
  - Provides end-user software troubleshooting and support.
  - Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  - Provides troubleshooting and support.
  - Provides phone and help-desk support for local and off-site users.
  - Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
  - Maintains current knowledge of relevant technologies as assigned.
  - Participates in special projects as required.

• Mandatory Skills Description:

  Windows server/AD/DHCP administration (accounting, policy handling, etc...)
  - Windows workstation admin (OS install, security patches, etc...)
  - Application software development install / maintain
  - Networking knowledge & troubleshooting + network related services ( proxy, DNS, WSUS)
  - Troubleshooting hardware problems
  - Excellent troubleshooting skills in complex software and hardware problems
  - Knowledge of structured cabling systems, able to design SCS fit out.
  
  • Non-technical skills
  
  - English language at least medium level
  - Ability to meet deadlines, manage multiple priorities and handle sensitive and pressured situations
  
  - Strong verbal and personal communication skills
  - Accuracy and Attention to details
  - Problem analysis, use of judgment and ability to solve problems efficiently
  - Verbal communication skills
  - Tolerant and flexible to different situations

• Nice-to-Have Skills Description:

  - VDI environment administration
  - Basic scripting knowledge
  - Basic Linux admin ( OS install, basic config )
  - Familiar with hardware tools like servers, printers, VoIP, UPS, networking and telecommunications devices