Jobs Ivano-Frankivsk

We are seeking a skilled and experienced Senior Cloud Engineer willing to contribute to the migration project. The ideal candidate will have a strong background in Platform Engineering and extensive experience in managing large infrastructures in AWS.  This role requires a deep understanding of modern DevOps tools and practices, as well as a commitment to fostering a responsive, communicative, and collaborative environment.

Key Responsibilities:

• Contribute to planning and executing the migration of workflows and pipelines from Deadline Cloud to AWS services.
• Evaluate and enhance existing migration tools and processes for improved efficiency and effectiveness.
• Ensure all migrated systems meet security and compliance standards.
• Develop and manage infrastructure as code.
• Develop and implement automation scripts using PowerShell, JavaScript, and Ruby to streamline migration processes.
• Manage and optimize AWS cloud infrastructure to support scalable and secure applications.
• Collaborate with development teams to ensure smooth infrastructure operations.
• Troubleshoot and resolve infrastructure and application issues.
• Implement best practices for security, reliability, and performance.
• Communicate effectively with cross-functional teams to understand requirements and deliver solutions.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 4+ years of experience in a platform engineering or similar role.
• In-depth experience with AWS cloud services - VPC, IAM, S3, EC2, etc, understanding best practices, performance optimisation and processing of big (petabyte) data
• AWS networking related to data transfer and migration between cloud providers
• Understanding and building resources using Terraform
• Experience working with and building Lambda functions
• Excellent problem-solving skills and the ability to work under pressure.
• Exceptional communication skills, both verbal and written.
• Proven ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.
• English - Upper-intermediate, Ukrainian - advanced or higher

Will be appreciated but not required experience with:

• Deadline Cloud 
• EKS cluster management
• AWS StepFunction
• Python or NodeJS programming 

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

We are seeking an AI Engineer to join one of our customers’ teams. This position will play a key role in applying state-of-the-art machine learning and AI techniques to enhance automated accessibility testing, drive intelligent analysis of scan results, and develop algorithms that add value to their product suite. The AI Engineer will work to build scalable ML systems that integrate into the client's core products, ensuring they are robust, ethical, and aligned with the client’s mission of digital equality.

The ideal candidate would have experience deploying ML models in production environments, preferably in the domains of computer vision, and NLP. An understanding of supervised and unsupervised learning, model evaluation, data science, and responsible AI principles is essential. Prior work in accessibility or web technologies is a plus.
 

Requirements:
 

• 3+ years of experience in machine learning or AI engineering, with a strong focus on deploying models in production environments.
• Proficiency with Python and common ML libraries such as TensorFlow, PyTorch, Scikit-learn, or Hugging Face Transformers.
• Experience building and maintaining scalable ML infrastructure
• Strong back-end engineering skills, including designing APIs, integrating with cloud services, and building infrastructure to support ML workflows.
• Hands-on experience with data engineering tools and workflows (e.g., AWS Glue, Athena, Spark, or similar).
• Strong understanding of model lifecycle management, including training, evaluation, deployment, and monitoring in real-world systems.
• Familiarity with web technologies (HTML, CSS, JavaScript) and an interest in digital accessibility.
• Excellent communication skills, with the ability to explain complex ML concepts to both technical and non-technical audiences.

• At least Upper Intermediate English level.

   

Nice to Have

• Computer Vision, NLP.
• Docker & AWS.
• Accessibility knowledge.
   

Responsibilities:
 

• Process and collect data for AI systems, create and maintain data pipelines for developing and deploying AI algorithms at scale.
• Research the state of the art in AI/ML and creatively apply it to our mission of digital equality.
• Design and develop algorithms using AI/ML to enhance our product suite and increase automation.
• Contribute to technical documentation and share findings with stakeholders through demos, presentations, and reports.
• Evaluate algorithm performance using rigorous statistical and domain-relevant metrics, iterating for continual improvement.
• Participate in code reviews, team planning, and cross-functional collaborations to ensure high engineering standards.
   

We offer:
 

• Annual paid vacation of 18 working days.
• Extra vacation days for long-lasting cooperation.
• Annual paid sick leave of 10 days.
• Maternity/Paternity leave.
• The opportunity for sabbatical leave.
• Marriage and Parenthood Package.
• Compensation for sports activities (up to 250$ per year) or health insurance covering (70%) — after the trial period.
• Internal education (corporate library, Udemy courses).
• Career development plan.
• English and Spanish classes.
• Paying taxes and managing PE (Private Entrepreneur).
• Technical equipment.
• Internal Referral program.
• Opportunity to take part in company volunteering activities.
• Sombra is a “Friendly to Veterans” award-holder.
  
   

If you believe you are a suitable candidate for this position, please attach your updated resume using the provided link.
Our recruitment team will review your profile, and if it aligns with our current job openings, we will contact you shortly. If you don’t receive a reply from us within 5 business days, it means we have decided to move forward with other candidates.
Thank you for understanding.

Conduct the development of AI and ML components for an intelligent chatbot and search platform, ensuring robust data pipelines, efficient search capabilities, and LLM integration.
 

Requirements:
 

• 5+ years of experience in AI/ML engineering, including real-world production systems.
• Strong Python skills (Pandas, NumPy, FastAPI, Langchain, etc.).
• Proven experience with LLMs (e.g., OpenAI, AWS Bedrock) and prompt engineering.
• Hands-on experience with vector databases PGVector (Postgres).
• Solid background in NLP, embeddings, and semantic search.
• Experience building ETL pipelines for diverse data sources (APIs, SQL, documents, images).
• Familiarity with unstructured data processing and metadata handling.
• Experience deploying ML models in Docker-based environments.
• Understanding of role-based access and personalized recommendations.
• Strong collaboration skills and ability to lead technical decisions across teams.
•  English-Upper-Intermediate.
   

Responsibilities:
 

• Review and evaluate existing data sources and structures.
• Design and implement ETL pipelines for structured and unstructured data.
• Generate embeddings, build and maintain vector databases.
• Integrate and optimize similarity search and ranking algorithms.
• Fine-tune and manage LLM prompts for chatbot interactions.
• Develop logic for user intent detection and contextual response generation.
• Collaborate with the engineering team on deployment, API integration, and testing.
• Design feedback loops for continuous model improvement.
• Ensure role-based access, metadata tracking, and performance optimization.
• Deliver production-ready, scalable, and maintainable AI/ML solutions.
   

We offer:
 

• Annual paid vacation of 18 working days.
• Extra vacation days for long-lasting cooperation.
• Annual paid sick leave of 10 days.
• Maternity/Paternity leave.
• The opportunity for sabbatical leave.
• Marriage and Parenthood Package.
• Compensation for sports activities (up to 250$ per year) or health insurance covering (70%) — after the trial period.
• Internal education (corporate library, Udemy courses).
• Career development plan.
• English and Spanish classes.
• Paying taxes and managing PE (Private Entrepreneur).
• Technical equipment.
• Internal Referral program.
• Opportunity to take part in company volunteering activities.
• Sombra is a “Friendly to Veterans” award-holder.

VReal Soft - Ukrainian IT company developing mobile and web applications. We have been successfully working for more than 7 years in the US and Israeli markets.

The main office of the Company is located in Cherkasy and a branch in Dnipro.

Who are we looking for?

We are looking for an "independent fighting unit" who is ready to join our Team and start working together on our projects immediately or after training.

Tasks?

Your tasks will focus on the skills and expectations listed below and the use of new approaches and technologies.

Why did the job open?

We want to invite a new specialist to the company's staff due to the increase in the number of projects and the opening of a branch.

Skills:

• Experience with .NET framework/.NET Core from 1 year;
• Knowledge of C# development, including areas: of multithreading, interfaces and dependency injection;
• Experience with ASP.NET Core and .NET Core;
• Understanding of OOP, design patterns, SOLID principles;
• Understanding REST architecture;
• Experience with SignalR;
• Experience with SQL and relational databases and NoSQL databases;
• Experience with core Entity Framework;
• Ability to communicate well with process participants and team members related to business requirements;

• Commercial Git, Serverless experience.

   

Will be an advantage:

• Unit testing experience;
• Experience with AWS, Docker, CI/CD pipelines;
• Experience with any modern web frameworks React;
• Experience with Agile methodologies and principles;
• Experience working with an international team.

VReal Soft is a Ukrainian IT company specializing in creating reliable and intuitive web and mobile applications. We have been successfully working for more than 7 years in the US and Israeli markets.

We are focused on providing an exceptional user experience with our applications. Our experience and smart analysis give our clients a complete understanding of their whole idea and a good opportunity to look at their project from a different perspective.

Our clients are such companies as Volkswagen, Suzuki, GearEye, BidOn Games Studio, Viziris, Ukrlandfarming, etc.

We believe that a powerful fusion of skills and personality brings great ideas to life.

Who are we looking for?

We are looking for an "independent fighting unit" who is ready to join our Team and start working together on our projects immediately or after training.

Tasks?

Your tasks will focus on the skills and expectations listed below and the use of new approaches and skills.

What will be your responsibilities?

• Explore lead contact information;
• Process and filter lists of relevant companies;
• Creation of a database of leads for processing by a sales manager;
• Close work with LinkedIn (connection and distribution of potential customers);
• Work with various online tools and databases to enrich leads;
• Record all lead data in the database;
• Sending potential customers by e-mail (communication and connecting them to the seller).

Search for new leads and work with them to convert them into clients

Lead may use any kind of services/tips/source to find people who need help with development to get the first contact and start working

Skills:

- Ability to develop and implement lead generation strategies using Upwork, LinkedIn, and Email outreach to identify and attract potential clients;

- Experience with automated lead generation services;

- Experience in client search on Upwork and similar platforms: creating and managing the company profile, participating in tenders, writing proposals, and understanding project filtering for bidding;

- LinkedIn utilization:

  - Proficiency with Sales Navigator.

  - Experience in building a contact base according to a specified ICP.

  - Ability to bypass or extend LinkedIn limits.

  - Creating sequential email chains tailored to the ICP.

  - Communicating with leads to schedule meetings.

- Email outreach:

  - Prepare and organize domains for future outreach.

  - Building an email database according to a specified ICP.

  - Developing email sequences.

  - Analysis and optimization: continuously analyze campaign results and optimize them.

  - Collaboration with the sales team: transferring qualified leads to the sales team and maintaining communication to increase conversion.

  - Ability to plan work metrics and report results.

Key Performance Indicator (KPI):

- The lead was transferred to the sales department according to ICP.

Requirements:

- Work experience:

  - Minimum of 2 years of experience as a Lead Generation Manager.

  - Knowledge of platforms: experience with Upwork, Clutch, Crunchbase, LinkedIn, and email marketing tools.

- Communication skills:

  - Excellent written communication skills in English eagerness to communicate, and interest in people.

- Analytical skills:

  - Ability to analyze data, numbers, and graphs and draw conclusions to improve lead generation strategy.

  - Understanding of B2B sales operations/experience in them.

- Organizational skills:

  - High self-organization and ability to work systematically in a remote mode.

- Creativity and initiative:

  - Ability to generate new ideas and approaches to client acquisition.

Required Skills:

• English С1 or higher;
• Basic lead-generation process know-how;
• Willingness to work in sales;
• Result-oriented;
• Self-motivated;
• Self-organized.

Would be a plus:

• Experience in IT;
• Understanding of the seventh basics of IT technology;
• Experience in communicating with foreign business people.

What we offer for that:

• Competitive remuneration level;
• Financial growth (possibility of salary review every 6 months);
• Established internal communication in the company (constant contact with Tech Lead and Team Lead);
• Space for creativity and new views;
• Continuous training and the opportunity to develop one's skills and competencies;
• Paid vacation and sick leave;
• Corporate English language courses;
• Flexible work schedule;
• Interesting and driving tasks;
• And of course, a cool team and fun corporate parties.

Who are we looking for?

We are looking for an "independent fighting unit" who is ready to join our Team and start working together on our projects immediately or after training.

Tasks?

Your tasks will focus on the skills and expectations listed below and the use of new approaches and technologies.

Why did the job open?

We want to invite a new specialist to the company's staff due to the increase in the number of projects and the opening of a branch.

Requirements:

• B2 English (Upper-Intermediate)
• At least 3+ years of commercial experience with JavaScript;
• At least 2+ years of commercial experience with Node.js;
• At least 2+ years of commercial experience with React.js;
• Experience with Typescript, Nest.js;
• Experience with RDBMS and NoSQL databases;
• Experience with implementing automated testing platforms and unit tests;
• Experience with REST;
• Experience with Redux/Mobx or other state management libraries;
• Familiarity with modern interface pipelines and assembly tools;
• Ability to communicate well with process participants and team members related to business;
• Experience in integrating with external APIs;
• SOLID understanding of object-oriented and functional programming
• Flexibility and ability to adapt to changes;
• Ability to work closely with Product Managers and Engineering Team-members.

Good to have:

• Experience with DevOps;
• Experience with cloud services such as AWS, GCP or Azure;
• Experience with CI/CD processes;
• Experience with Unit/E2E testing;
• Understanding design, and architecture principles;
• Experience with message brokers, like RabbitMQ, SQS, etc;
• Experience with Infrastructure as code (IaC).

The BA Practice Lead will lead our BA stream within the company and work alongside other Competence Leads and the CTO. Additionally, this person will be involved in various projects for kickoffs, discovery phases, product ownership and business analysis, and consulting.

Requirements:

• 6+ years experience in Business Analyst / Product Owner role
• 2+ years experience in leadership role
• Pre-Sales / discovery / project kickoff experience
• Experience selecting the best talent by recruiting
• Experience growing the talent by assessing, setting goals and mentoring
• Experience participating in BA talks
• Experience building teams
• Upper-intermediate high level of English
• Experience with Financial Services & Banking domain

Responsibilities:

• Grow revenue from BA services
  • Defining, shaping and updating BA services portfolio to match industry trends and best practices
  • Working with portfolio of existing accounts to generate BA opportunities and sell BA services to them
  • Cooperating with Marketing to properly market BA services
  • Involvement into Presales calls with potential clients and selling BA services
  • Involvement in Discovery phases and assessments for new and existing projects
  • Involvement on the project on a part-time (50%) basis
  • Short-mid term involvement on the projects with the role of Lead BA for project kickoff, consulting and delivering solutions for technical challenges
  • Working with Resource Manager to provide the best allocation of BAs across projects in terms of revenue and margins
  • Support marketing by writing content for blogs, case studies
  • On-site trips to clients for pre-sales, up-sales, discoveries
• Perform tech interviews for new BAs and teams, contribute to improving corporate tech interview standards, and focus on continuous professional development of BA stream. Non-standard vacancies handling — Product Manager, Product Expert etc.)
• Assessing promotions of BAs and improving promotion process
• Growing BA community in the company by organizing regular syncs and events and sharing Sombra culture & values across BA stream (BA community should be company promoters)

What we offer:

• Annual paid vacation of 18 working days.
• Extra vacation days for long-lasting cooperation.
• Annual paid sick leave of 10 days.
• Maternity/Paternity leave.
• The opportunity for sabbatical leave.
• Marriage and Parenthood Package.
• Compensation for sports activities (up to 250$ per year) or health insurance covering (70%) — after the trial period.
• Internal education(corporate library, Udemy courses).
• Career development plan.
• English and Spanish classes.
• Paying taxes and managing PE (Private Entrepreneur).
• Technical equipment.
• Internal Referral program.
• Opportunity to take part in company volunteering activities.
• Sombra is a “Friendly to Veterans” award-holder.

Middle .NET Engineer

NetLS LLC is a software development company founded in 2016 in Ivano-Frankivsk. Since then we’ve been working in outsourcing and developing in-house projects as well. We are an efficient team of specialists offering a whole cycle of IT-related services.

Now we are growing and looking for motivated Middle C# developers for a Full-time position who are ready for new challenges.

About the project

• Intenational corporation company which manufactures and sells pump systems for commercial segment all over the world is currently reworking their search system. We have our team of developers that are working on that project and we are looking to expand that team with experienced Full-Stack .NET Engineer.
• We’ve been working on this project for over 4 years. It’s a well-established product with solid processes and long-term vision.
• We’re looking for an engineer we can grow into a Lead role. This is a great opportunity for someone ready to take the next step in their career.
• You’ll be supported by a Lead with 16+ years of experience as well as an international Lead, offering you diverse perspectives and expert guidance.
• International collaboration: Work closely with global teams, gaining valuable experience in cross-cultural communication and international development practices.
• The project is built using .NET 8, ensuring you’re working with the latest technologies and practices.
• There’s an opportunity to get involved in Big Data projects, helping you expand your skill set in high-demand areas.

Required skills

• 3+ years of programming
• At least 2+ years of commercial experience with .Net
• Experience with ASP.NET (REST API)
• Experience with Entity Framework
• Experience with MSSQL, PostgreSQL
• English level: Intermediate or higher
• SQL
• Postman
• .Net Framework
• Asp.Net
• Bitbucket
• JavaScript
• C#
• Docker
• MS SQL Server/ PostgreSQL
• Angular.JS
• Entity Framework
• SOLID Principles

Will be a plus

• Experience with ASP.NET CORE
• Experience with Vue.js/React/Angular
• Experience with Docker
• Experience with Bitbucket
• Experience with SOLID

Duties

• Leading team
• Communicating with Stakeholders
• Reviewing code
• Deploying to test and production environments
• Cooperating with Project Manager with planning releases, estimating scopes
• Keeping up with deadlines
• Taking part in team software development
• Writing of the clean, scalable, and maintainable code

We offer

• A long-term project
• Official employment
• Office with a friendly team
• Working hours: from 10:00 — 19:00, Mon-Fri
• Challenging and creative projects
• Possibilities for career and professional growth
• 24 days of an annual paid vacation, days off during official Ukrainian holidays
• Unlimited coffee, free cookies, and fruits

For more detailed information about the project please contact us!

    NetLS LLC is a software development company founded in 2016 in Ivano-Frankivsk. We are an efficient team of specialists offering a full range of IT services. Our engineers specialize in system architecture for startups, cloud solutions for big data, and Data Science software. We have more than 9 years of experience that allows us to develop and guarantee the quality of every project we do with a great understanding of the industry we work with. We have more than 100 successful projects and more than 80 satisfied customers who have received quality solutions for their business based on modern technologies.

And we are not resting on our laurels and have many more cool ideas!

 That is why we are now looking for a “Project Manager” - a strong team player who is ready for new challenges, seeks to independently influence their income level, and will become a true ambassador of our company.

We will work well together if

• Honesty and integrity are your principles
• Independence, initiative, and result-orientation are your main qualities (we do not like micromanagement)
• You have good communication skills
• You know how to negotiate with reason
• You have excellent analytical skills and can see the causes and consequences of what is happening
• You think positively and find innovative solutions to achieve results

Requirements

•  Project Manager experience from 1 year in IT
•  At least 5 years of experience as a Project Manager in any other field is welcome
•  Understanding of methodologies
•  Setting up processes
•  Knowledge of the principles of web programming and mobile development
•  High communication skills
•  Experience in managing people (creation, scaling, dismissal, rotation of team members)
•  Skills in creating a work plan, decomposition of tasks for programmers
•  Knowledge of English at the Upper Intermediate level or higher

Will be a plus

•  Interface prototyping
•  Ability to correctly measure and improve the performance of the development department

What your responsibilities will include:

•  Collecting requirements for the project
•  Setting tasks for team members
•  Managing the planning process (defining the plan and preparing for project   implementation)
•  Maintaining the project document flow
•  Analyzing ready-made technical solutions, selecting the best ones based on the data   obtained
•  Control over the timing of project tasks
•  Controlling the scope of tasks and team capabilities
•  Communicating with the team and the client, setting up the workflow (development,   testing, working with requirements)
•  Reporting to internal stakeholders
•  What we have prepared for you
•  Competitive salary- Work in a team of professionals
•  Own developed training program that will enable you to adapt to our company easily and   quickly
•  Participation in negotiations with potential clients
•  Participation in Discovery projects
•  Comfortable and modern office near the city center
•  Official employment, registration and support from the company- Flexible work schedule (we are off on Saturdays, Sundays, and holidays)

•  Paid annual vacation

   

 For more detailed information about the project please contact us!

The Junior Lead Generation Specialist supports business growth by identifying, researching, and engaging high-potential leads through outbound outreach. This role executes targeted campaigns (LinkedIn, Upwork, Email), develops basic personalized messaging, and qualifies leads based on defined criteria. The specialist works closely with sales and marketing teams to ensure the smooth handoff of qualified opportunities and maintains accurate records in the CRM. Additionally, this role provides feedback on lead quality and campaign performance, contributes ideas to improve processes, and actively develops skills to drive better results over time.

We are ready to consider a candidate without experience who has the necessary knowledge and skills and is willing to learn.

Requirements:

— Knowledge of lead generation tools (LinkedIn Sales Navigator, Upwork, Apollo, etc.).
— Knowledge of CRM systems (e.g., Pipedrive)
— Ability to craft basic personalized outreach for diverse audiences and industries.
— Understanding of sales funnels and lead qualification principles.
— Familiarity with ICP segmentation and lead profiling based on geography, industry, seniority, and decision-making authority.
— Highly organized; can manage multiple tasks and meet deadlines.
— Excellent written skills in English (B2 level or higher).
— Proactive mindset with the ability to work independently.
— Basic analytics skills to assess open/reply rates and conversion metrics.
— Collaborative team player, able to work seamlessly with cross-functional teams, including sales and marketing
— Open to feedback and eager to continuously improve performance.

Responsibilities:

-Execute daily lead generation tasks independently, following defined outreach workflows and approved templates.
— Conduct targeted research to identify relevant potential opportunities and initiate personalized outreach via LinkedIn, Upwork, Email, or other approved platforms.
— Qualify leads based on established ICP criteria (e.g., geography, industry, seniority).
— Schedule intro calls or meetings between qualified leads and AE.
— Maintain accurate, complete, and properly tagged records of all leads and accounts in CRM (e.g., Pipedrive).
— Work closely with sales and marketing teams to hand off qualified leads and review qualification processes.
— Participate in team syncs, coaching, and training sessions to improve individual performance.
— Contribute to process improvement by sharing observations (lead quality, messaging performance) and ideas.
— Contribute insights to team discussions aimed at improving workflows, messaging, or targeting.

The selection process for this position includes completing a test task.

We offer:

• Annual paid vacation of 18 working days.
• Extra vacation days for long-lasting cooperation.
• Annual paid illness of 10 days.
• Maternity/Paternity leave.
• The opportunity for sabbatical leave.
• Marriage and Parenthood Package.
• Compensation for sports activities (up to 250$ per year) or health insurance covering (70%) — after the trial period.
• Internal education (corporate library, Udemy courses).
• Career development plan.
• English and Spanish classes.
• Paying taxes and managing PE (Private Entrepreneur).
• Technical equipment.
• Internal Referral program.
• Opportunity to take part in company volunteering activities.
• Sombra is a “Friendly to Veterans” award-holder.

If you believe you are a suitable candidate for this position, please attach your updated resume using the provided link.
Our recruitment team will review your profile, and if it aligns with our current job openings, we will contact you shortly. If you don’t receive a reply from us within 5 business days, it means we have decided to move forward with other candidates.
Thank you for understanding.

Обов'язки

* аналіз, виявлення та опис вимог;

* проведення інтерв`ю, взаємодія зі стейкхолдерами;

* моделювання та проектування рішення в рамках окремих процессів та створення спеціфікацій;

* супровід процессу розробки;

* оцінка ефективності змін з використанням актуальних технік бізнес-аналізу;

* взаємодія з іншими командами та іншими членами команди;

* регулярна коммунікація з розробниками, дизайнерами, інженерами QA;

* формалізація вимог (розподіл на бізнес-, функціональні, нефункціональні), створення специфікацій;

* погодження з іншими департаментами вимог, специфікацій

* проведення приймального тестування

* Анкетування фокус-груп

Технічний стек кандидата і основні вимоги

* 2+ роки в ролі Business/System Analyst;

* Досвід роботи з ключовими артефактами БА (інтервь'ю, аналіз документів, оцінка і т.д.)

* Досвід роботи з ключовими інструментами бізнес аналізу (діаграми бізнес-процесів в нотації BPMN, досвід моделювання в нотаціях UML, створення прототипів і т.д.)

* Досвід роботи з вимогами: збір, написання ТЗ і специфікацій - user stories, use cases, BRD, SRS, Vision&Scope, Implementation Details.

* Досвід роботи з таск-менеджерами (JIRA) та базами знань (Confluence та аналоги);

* Досвід роботи в Agile командах по Scrum/Kanban

* Досвід роботи з базами даних PostgreSQL, MsSQL

* Досвід роботи з API

* Досвід роботи з брокером обміну повідомленнями(буде плюсом)

* Досвід участі в проектах з розробки мобільних додатків (буде плюсом)

Simply Contact — міжнародна компанія у галузі customer support, що працює з клієнтами по всьому світу, та є однією із лідерів у своїй галузі.

Ми допомагаємо компаніям залишатися конкурентоспроможними, покращувати якість обслуговування та ефективність роботи з клієнтами завдяки якісному та омніканальному аутсорсингу підтримки клієнтів. Серед наших клієнтів — WizzAir, Bolt, DittoMusic, Howly та інші. Компанія на ринку 10 років, понад 550 співробітників у 5 локаціях в Україні та Польщі.

Наші міжнародні нагороди та визнання:

Gold Winner — Best Crisis Management Approach by European Contact Center & Customer Service Awards (ECCCSAs) — 2022

Silver Stevie Award for Contact Centre of the Year — 2023

Ми активно розвиваємось та розширюємо команду customer support representative однієї з топових європейських авіакомпаній.

Ми пропонуємо:

Стабільну зарплатню. Cтавка + щомісячний бонус.

Зручний графік роботи: 5/2 з плаваючими вихідними, зміна 14:00- 23:00

Можливість роботи з дому.

Можливість рости та розвиватися в динамічній компанії.

Можливість працювати в одному з офісів в Україні, або ж закордоном.

Завдання:

Допомога пасажирам у бронюванні авіаквитків (зміни у бронюванні, скасування). Вхідна лінія дзвінків та чати

Консультування клієнтів щодо сервісів авіакомпанії.

Регулювання питань, пов’язаних зі скасуванням та затримкою рейсів.

Необхідні знання та навички:

Upper-intermediate English level.

Бажання вчитися новому, інтерес до сфери авіації та подорожей.

Емпатичність, комунікабельність, відповідальність, націленість на зростання та результат.

Цікаво? Приєднуйся! Надсилай нам своє резюме і ми зв’яжемося з тобою!

Давно мрієш приєднатися до команди, де медіабаєр — це передусім партнер компанії? Досвідчений, самостійний, впевнений у своїх рішеннях — це все про тебе?

Медіабаїнгова компанія ExtraTraff вже більше двох років успішно творить свою історію. І щоб розширюватися далі, нам потрібен саме ТИ!

Якщо ти професіонал у гемблінгу, ми з нетерпінням чекаємо на зустріч з тобою на співбесіді ;)

⭐️Але спершу переконаймося, що ми підходимо одне одному:

• Ти маєш досвід у Gambling не менше одного року;
• Ти вмієш працювати з усіма етапами воронки: від генерації зв'язок та тестування кампаній до комплексного аналізу заливів та масштабування;
• Ти готовий надати кейси з результатами своїх заливів — для нас важливо, щоб ти мав підтверджений досвід;
• Ти впевнено працюєш із солідними бюджетами;

• Маєш досвід роботи з Facebook;

   

🚀Чому саме ми?

• Ми пропонуємо ексклюзивні умови та офери від прямих рекламодавців;
• У нас необмежені бюджети, власні дизайнери та технічний відділ;
• Ти отримаєш свободу дій для того, щоб проявити себе та досягти результату;
• Наші баєри отримують смачний % від профіту, тому можливостей для заробітку немає меж;
• Наші тімліди — справжні професіонали, які завжди готові поділитися інсайдерською інформацією;

• Ми заохочуємо та стимулюємо розвиток баєрів: покажеш відмінний результат — зможеш стати тімлідом і сформувати свою дрім-тім! 

  
   

Можливо, ти вже вважаєш себе тімлідом? Напиши, і ми обговоримо перспективи 😉

Технічний стек кандидата і основні вимоги

* 3+ роки в ролі Business/System Analyst;

* Досвід роботи з ключовими артефактами БА (інтервь'ю, аналіз документів, оцінка і т.д.)

* Досвід роботи з ключовими інструментами бізнес аналізу (діаграми бізнес-процесів в нотації BPMN, досвід моделювання в нотаціях UML, створення прототипів і т.д.)

* Досвід роботи з вимогами: збір, написання ТЗ і специфікацій - user stories, use cases, BRD, SRS, Vision&Scope, Implementation Details.

* Досвід роботи з таск-менеджерами (JIRA) та базами знань (Confluence та аналоги);

* Досвід роботи в Agile командах по Scrum/Kanban

* Досвід роботи з базами даних PostgreSQL, MsSQL

* Досвід роботи з API

* Досвід роботи з брокером обміну повідомленнями(буде плюсом)

* Досвід участі в проектах з розробки мобільних додатків (буде плюсом)

Досвід:

Має 2 роки досвіду роботи на позиціях Business Analyst, Process Analyst, Business Process Analyst;

Вміє аналізувати документовані вимоги (User Story, Use Case) Допомагає в формуванні бізнесом Definition of Ready, Conditions of Satisfaction;

Має досвід візуалізації вимог (UML, BPMN);

Володіє навичками та системно підходить до моделювання процесів, впровадження змін;

Постійно прокачує свої лідерські якості, здатен чітко формулювати повідомлення до аудиторії на різних рівнях організації, не вдаючись до бюрократичного стилю.

Обов’язки:

Комунікація з внутрішніми бізнес замовниками, збирання вимог та їх узгодження;

Аналіз та документування вимог (User Story, Use Case);

Аналіз скопу завдань від замовників та їх пріоритизація для опрацювання командою розробки;

Комунікація з Product Manager для (узгодження, управління статусами та термінами реалізації завдань);

Опис складних внутрішніх процесів, які торкаються відразу кількох різних відділів.

Аналіз, виявлення та опис вимог;

Проведення інтервʼю, взаємодія зі стейкхолдерами;

Моделювання та проектування рішення в рамках окремих процессів та Створення спеціфікацій;

Супровід процессу розробки;

Оцінка ефективності змін з використанням актуальних технік бізнес-аналізу;

Взаємодія з іншими командами та іншими членами команди;

Регулярна коммунікація з розробниками, дизайнерами, інженерами QA;

Формалізація вимог (розподіл на бізнес-, функціональні, нефункціональні), створення специфікацій;

Погодження з іншими департаментами вимог, специфікацій

Проведення приймального тестування

Анкетування фокус-груп

Робота в офісі 3 дні 2 віддалено на тиждень або фул тайм офіс

Графік 8-9-10 початок робочого дня

1 година обіду

17-18-19 кінець робочого дня

В команді 10 дата саєнтистів. Працюють з моделями кредитного скорингу, оцінки ризику ліквідності, колекшну, антифроду, моніторингу.

Основні вимоги

• ОБОВ'ЯЗКОВО 1+ рік комерційного досвіду на аналогічній посаді
• Закінчена вища освіта (фізико-математична, статистика, комп'ютерні науки)
• Скрупульозність, уважність і відповідальність
• Досвід розробки, впровадження та супроводження моделей
• Досвід написання класів, пайплайнів
• Знання Python
• Гарне знання SQL (аналізуємо найбільші з усіх банків бази даних)
• Знання основних алгоритмів ML (класичний ML, регресія, класифікація, прогноз часових рядів)

Буде плюсом

• Досвід роботи у фінтех домені
• Досвід з Amazon Sagemaker, Amazon S3
• Досвід роботи з Git

Основні обов’язки

• Аналіз та валідація даних
• Розробка та впровадження моделей оцінки ризиків, які відповідають кращим світовим практикам
• Моніторинг моделей, забезпечення відповідної якості

Своїм співробітникам ми пропонуємо

• Роботу в найбільшому та інноваційному банку України
• Офіційне працевлаштування та 24 календарних дні відпустки
• Компенсацію лікарняних
• Конкурентну заробітну плату
• Бонуси, премія відповідно до політики компанії
• Медичне страхування 
• Корпоративне навчання
• Можливість віддаленого формату роботи
• Корпоративну фінансову допомогу у критичних ситуаціях