Jobs at Djinni

About the project:

The project is a scheduling platform designed to help hospital Emergency Departments move from static staff planning to a dedicated, flexible scheduling system. The application is business-critical and must support rapid schedule changes, clear and well-structured data, and reliable reporting within a healthcare environment.

We offer:

We offer a warm, friendly, and collaborative environment, constant support and knowledge sharing, a well-organized working process, and the ability to grow professionally. We’ve created a strong corporate culture based on transparency, freedom, honesty, and partnership. Join our passionate professional community!

Requirements:

4+ years of commercial experience in backend software development

2+ years of experience in software development with Golang

Experience developing and using RESTful services or Web APIs

Experience with distributed systems and routing/messaging

Experience with Docker

Understanding of reliable distributed system principles

Understanding of Web security principles

Creative and detail-oriented personality with excellent communication skills

Willingness to be a subject matter expert, learn new things, and work in a team

English skills Upper-intermediate or better

Education: Degree in Computer Science or similar

Would be a plus:

Experience with open-source development

Experience with AWS

Understanding the iOS and Android mobile development

Responsibilities:

Communicating with a client accurately and clearly; gathering requirements, setting and following priorities

Developing high-quality, testable, and high-performance software

Leading development team

Continuously striving for improvement within the team

Troubleshooting technical issues in real-time

At Euristiq, we offer equal opportunities for all candidates. We consider all qualified applicants regardless of their age, sex, sexual orientation, gender identity, disability, veteran status, nationality, religion, race, color, and other protected characteristics under applicable law.

We're looking for someone who thrives at the intersection of technology and business. The ideal candidate should possess a strong technical background in software development combined with proven pre-sales experience, capable of owning the entire discovery-to-proposal process and translating complex business requirements into effective technical solutions.

This role focuses on client-facing activities, including discovery, audits, solution design, and pre-sales support, as well as solution-level decisions and their impact on overall business goals. It is perfect for someone who can find practical shortcuts, thinks pragmatically, and excels at both technical architecture and business analysis in a collaborative, fast-paced environment.

Requirements

Pre-Sales & Client Engagement:

• Hands-on experience owning the full pre-sales cycle: discovery, technical audits, proposals, and client presentations
• Track record of writing winning proposals and technical documentation from scratch
• Comfortable leading client conversations using the working backwards approach
• Ability to work independently or in small pre-sales teams

Technical Background:

• 7-10+ years in software development, solution architecture, technical product management, or similar roles
• Background in software development with hands-on coding experience (Java, JavaScript/Node.js, Python, C#, Go, or similar)
• Strong technical foundation to evaluate solutions, review architectures, and understand modern tech stacks
• Strong understanding of AI/ML technologies and how to apply them to real business problems
• Solid grasp of architectural patterns (Microservices, DDD, CQRS, messaging) and when to use them
• Experience with cloud platforms (AWS, GCP, or Azure)
• Knowledge of security best practices and scalability considerations

How You Work:

• Pragmatic mindset—you find efficient solutions without over-engineering
• High energy and "can-do" attitude in client interactions
• Comfortable with ambiguity and owning processes from start to finish
• Strong analytical and problem-solving skills for complex scenarios
• Excellent communication skills with both technical and business stakeholders
• English at C1 level (you'll be writing and presenting a lot)

Education:

• Degree in Computer Science, Engineering, Business, or related field

Would be a plus

• Located outside Ukraine (but not mandatory)
• Experience as a Technical Product Manager or combining BA and Architect roles
• Cloud certifications (AWS Solution Architect or similar)
• Deep expertise in ML/AI implementation beyond the basics
• Familiarity with frontend technologies (React, Angular, Vue.js)

Responsibilities

Pre-Sales & Client Engagement (primary focus):

• Own the end-to-end pre-sales process: discovery, requirements gathering, solution design, and proposals
• Conduct discovery sessions and technical audits with prospective clients
• Work closely with the sales team, solution architects, software engineers, and project managers during presale/discovery and initial project delivery stages
• Design high-level architectures and create solution blueprints for presentations
• Write comprehensive proposals and technical specifications that win business
• Act as both Business Analyst and Technical Architect during sales cycles
• Lead client conversations to align technical solutions with business outcomes
• Find pragmatic approaches to client challenges—focus on both short-term and long-term goals

Solution Architecture & Strategy:

• Make solution-level technology decisions and analyze their business impact
• Design AI/ML-powered solutions and explain their business value to clients
• Translate business requirements into technical solutions for stakeholders and clients
• Evaluate new technologies and recommend when they're worth adopting
• Ensure solutions meet security standards and best practices

Description

Founded in 1981, our client is a leading global omnichannel retailer of sports fashion and outdoor brands, operating over 4,500 stores across 36 countries with a strong presence in the UK, Europe, North America, and Asia-Pacific.

Guided by a vision to connect globally, inspire locally, and empower individuals, the company engages a new generation of consumers through the universal culture of sport, music, and fashion, while continuously setting global standards for retail excellence.

Our team supports this international growth by designing, building, and evolving a custom eCommerce platform that underpins the client’s core e-commerce and retail systems within a global omnichannel ecosystem.

Requirements

• Proven experience as a Data Analyst or Business Analyst, or similar role, with a focus on data products
• Solid understanding of data analytics and data engineering concepts
• Excellent communication, interpersonal, and presentation skills
• Needs strong English language understanding and communication to interface with internal stakeholders
• Strong analytical and problem-solving abilities
• Knowledge of agile development methodologies (Scrum, Kanban)
• Experience with ML & AI 

Job responsibilities

• Regular communication with the client and 3rd party managers
• Data Collection & Analysis: Gather, clean, and analyze data from various internal and external sources to identify trends, patterns, and insights that can drive business decisions.
• Reporting: Prepare detailed reports, dashboards, and visualizations to communicate findings and recommendations to stakeholders.
• Business Requirements Gathering: Collaborate with stakeholders across various teams to understand business needs and translate them into clear data and analytical requirements.
• Manage the product backlog, ensuring it is clear and transparent to all
• Routinely collaborate with teams on issues, the applicability of functions, technology solutions, usability, functionality
• Conduct product demonstrations for stakeholders/customers

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do

Meest International is part of the international group of companies Meest Group, which has been providing postal and logistics services in more than 70 countries worldwide since 1989. The company’s core areas of activity are Cross-Border and E-commerce.
 

We are a reliable partner in goods delivery for well-known international online stores such as Next, Answear, Notino, iHerb, Born2Be, and others.

Meest International is looking to hire a responsible and proactive Logistics Manager to join our team and coordinate and optimize international freight transportation.

Responsibilities:

• Planning and coordination of international freight transportation;
• Management and control of all transportation services within the project;
• Selection of optimal routes and modes of transport to ensure efficient delivery;
• Searching for and selecting carriers to ensure timely and reliable delivery;
• Active participation in quality control of transportation services and ensuring compliance with delivery deadlines;
• Interaction with partner carriers to agree on transportation details and terms;
• Analysis of the transportation services market to identify and evaluate new potential partners;
• Monitoring and analysis of logistics processes, identifying opportunities for optimization and efficiency improvement;
• Tracking and verification of transport and customs documentation during loading/unloading;
• Control and assurance of timely payment for services, as well as verification of incoming payments from partners.
   

Requirements:

• More than 1 year of experience in logistics (preferably in international transportation);
• English level B1–B2, spoken and written;
• Well-developed communication skills;
• Attention to detail and focus on assigned tasks;
• Confident user of Microsoft Outlook, Excel, and Word (experience with 1C Logistics will be an advantage);
• Analytical thinking;
• Stress resistance and a strong results-oriented mindset;
• Willingness to learn more about logistics processes;
• Desire to start a career in a company that follows industry trends and values employee initiative.
   

We Offer:

• Employment in a rapidly growing company operating in international markets;
• A supportive and flexible approach during the probation period of up to 3 months;
• Support and onboarding in a new position;
• Work in a friendly team and a comfortable business center;
• Paid vacation and sick leave;
• Voluntary medical insurance;
• English language courses;
• Corporate events;
• Competitive salary, KPI-based bonuses, and additional paid hours;
• Working schedule: Monday–Friday, 09:00–18:00, with one remote working day per week.
   

We offer you a unique opportunity to become part of our team, where you can develop your professional skills and reach new career heights. In our company, you will work on innovative and large-scale logistics projects, allowing you not only to apply your knowledge but also to further develop it in a dynamic environment.

Location: Remote

About us: We are a modern provider of electronic document management solutions for businesses of various fields and industries, from small businesses to corporate companies. We transform and change the approach to working with documents between companies and teams, automating and simplifying the process of document exchange.

About the role: We’re looking for a proactive and driven Partner Development Manager to build and scale our global partner network. This role is ideal for someone with a strong background in B2B or SaaS partnerships, excited to take ownership of partnership strategy and execution from the ground up.

You’ll work directly with the leadership team, help define our partner playbook, identify and onboard new resellers, referral and WhiteLabel partners, and actively support their success.

Key tasks:

• Build and launch a scalable partner program (reseller, referral, and white-label);
• Create and adapt partner program materials: agreements, onboarding docs, sales enablement kits, etc.;
• Conduct market research and identify high-potential regions and verticals;
• Source and engage with prospective partners (VARs, resellers, consultants, integrators);
• Lead product demos, partnership negotiations, and deal closures;
• Support partner onboarding, training, and ongoing engagement;

• Collaborate with marketing, sales, and product teams to improve partner success.

   

Skills and required competencies:

• 3+ years of experience building and managing B2B and/or SaaS partner programs;
• Proven experience in partner acquisition and enablement;
• Excellent communication and negotiation skills;
• Fluency in English (written and verbal);
• Self-starter mindset with strong organizational and project management skills;

• Ability to work independently and adapt quickly in a fast-changing environment.

   

• What we offer: 
• Competitive base salary + performance-based bonuses;
• Flexible schedule and remote work;
• Travel opportunities (industry events, partner onboarding);
• Direct influence on international expansion strategy;

• Professional growth in a high-impact role.

   

Description

We are looking for a Security Manager who will help mature our security culture, formalize internal processes, and lead the company toward continuous improvement of its security posture. You will collaborate with teams across the organization, develop security documentation, run awareness initiatives, and ensure a practical balance between strong security and fast-moving business operations in a fully remote and autonomous environment.
 

Requirements

• 4+ years of experience in Information Security, preferably in Security Manager, ISO, GRC, or Compliance roles;
• Experience participating in an ISO 27001 certification process from start to finish;
• Strong knowledge of ISO 27001:2022, ISMS structure, risk management, and audit methodology;
• Excellent written and spoken English (Upper-Intermediate+);
• Experience preparing and maintaining security documentation;
• Strong communication and presentation skills;
• Ability to work independently and manage processes;
• Understanding of IT and cloud environments at a security governance level.
   

Nice to Have

• Experience delivering security awareness programs;
• Experience conducting internal audits;
• Familiarity with AWS, MS365, or cloud environments from a governance perspective;
• Knowledge of SOC2, NIST CSF, or GDPR frameworks;
• General understanding of technical security areas (e.g., endpoint security, logging, identity security, cloud security principles), allowing future involvement in cross-functional security initiatives.
   

Personal Skills

• Strong analytical and communication skills;
• Ability to influence and engage employees in security improvements;
• High autonomy, ownership, and structured thinking;
• Ability to manage multiple processes simultaneously.
   

Benefits

Why Join Us?

🎰 Be part of the international iGaming industry – Work with a top European solution provider and shape the future of online gaming;

💕 A Collaborative Culture – Join a supportive and understanding team;

💰 Competitive salary and bonus system – Enjoy additional rewards on top of your base salary;

📆 Unlimited vacation & sick leave – Because we prioritize your well-being;

📈 Professional Development – Access a dedicated budget for self-development and learning;

🏥 Healthcare coverage – Available for employees in Ukraine and compensation across the EU;

🫂 Mental health support – Free consultations with a corporate psychologist;

🇬🇧 Language learning support – We cover the cost of foreign language courses;

🎁 Celebrating Your Milestones – Special gifts for life’s important moments;

⏳ Flexible working hours – Start your day anytime between 9:00-11:00 AM;

🏢 Flexible Work Arrangements – Choose between remote, office, or hybrid work;

🖥 Modern Tech Setup – Get the tools you need to perform at your best;

🚚 Relocation support – Assistance provided if you move to one of our hubs.

Job Description

• Proven experience as a Business Analyst
• Solid understanding of data analytics and data engineering concepts
• Excellent communication, interpersonal, and presentation skills
• Needs strong English language understanding and communication to interface with internal stakeholders
• Strong analytical and problem-solving abilities
• Knowledge of agile development methodologies (Scrum, Kanban) 

Job Responsibilities

• Regular communication with the client and 3rd party managers
• Data Collection & Analysis: Gather, clean, and analyze data from various internal and external sources to identify trends, patterns, and insights that can drive business decisions.
• Reporting: Prepare detailed reports, dashboards, and visualizations to communicate findings and recommendations to stakeholders.
• Business Requirements Gathering: Collaborate with stakeholders across various teams to understand business needs and translate them into clear data and analytical requirements.
• Manage the product backlog, ensuring it is clear and transparent to all
• Routinely collaborate with teams on issues, the applicability of functions, technology solutions, usability, functionality
• Conduct product demonstrations for stakeholders/customers

Department/Project Description

Founded in 1981, our client is a leading global omnichannel retailer of sports fashion and outdoor brands, operating over 4,500 stores across 36 countries with a strong presence in the UK, Europe, North America, and Asia-Pacific.

Guided by a vision to connect globally, inspire locally, and empower individuals, the company engages a new generation of consumers through the universal culture of sport, music, and fashion, while continuously setting global standards for retail excellence.

Our team supports this international growth by designing, building, and evolving a custom eCommerce platform that underpins the client’s core e-commerce and retail systems within a global omnichannel ecosystem.

Hi there!
We’re excited to introduce you to Softsich — a dynamic company driving innovation in the IT industry.
Our greatest value is our people. To ensure a high-quality onboarding experience and continuous support for our team, we’re looking to welcome a proactive and enthusiastic HR People Partner to join our amazing team!

Responsibilities:

• Full-cycle HR process management for assigned teams (onboarding, development, engagement, retention).
• Building strong partnerships with team leaders: providing support in talent management, employee development, and conflict resolution.
• Supporting the adaptation of new employees: from onboarding through to successful completion of the probation period.
• Initiating and implementing activities to boost team engagement, including team-building events and regular internal initiatives.
• Contributing to the development of the company’s HR processes and optimizing existing practices.
• Conducting HR research and surveys, analyzing results, and improving processes based on the insights.
• Actively participating in the development of corporate culture: promoting company values, supporting internal communications, and strengthening team collaboration.

Requirements:

• 2+ years of experience in HR / People Partnership roles within IT companies.
• Proven experience working closely with teams and individuals (building effective team communication, monitoring team morale, selecting appropriate motivation tools).
• Strong understanding of the full People Management cycle — from onboarding to exit interviews.
• Awareness of the importance of HR analytics and its role in supporting management decisions.
• Confident user of Google Sheets and basic analytical tools.
• Experience working with HR CRM systems (e.g., PeopleForce, BambooHR, HiBob, etc.).
• Hands-on experience in implementing key HR processes such as 1:1 meetings and performance reviews.

We offer:

• A competitive salary.
• Flexible working hours.
• An incredibly friendly team where everyone is ready to share knowledge, help, and support one another.
• 24 working days of paid annual vacation.
• Paid sick leave.
• Health insurance (available for specialists based in Ukraine / Poland).
• Conference and business travel expenses covered (only for roles where this is relevant — e.g., Marketing).
• Birthday greetings (because you matter!).
• Online and offline teambuilding events.
• Corporate celebrations.

We are looking for an experienced Site Reliability Engineer to ensure the stability, scalability, and operational excellence of a Kubernetes-based platform running in a hybrid environment. 

The project is entering a pivotal phase, with a major go-live planned for mid-February and a target audience of 75,000 users. User onboarding is already underway, with over 5,000 users connected and 15,000–20,000 expected to be active by year-end. While the system is stable, we anticipate increased activity and new challenges in January, February, and after the go-live—making this an exciting opportunity to make a real impact. The role focuses on performance optimization, scaling strategies, observability, and reliability engineering.

Required Skills:

• 4+ years of experience as SRE / DevOps Engineer
• Strong hands-on experience with Kubernetes in production
• Experience working with hybrid infrastructure (on-prem + cloud)
• Solid knowledge of PostgreSQL performance tuning and scaling
• Experience with Qdrant or other vector databases
• Experience with Helm, Kubernetes autoscaling, and resource optimization
• Familiarity with observability stacks (Prometheus, Grafana, ELK/Loki)
• Understanding of performance engineering and load testing
• Experience with Linux systems and networking

• Strong troubleshooting and incident-management skills

   

Nice to Have:

• Experience with STACKIT or other sovereign clouds
• Experience with PgBouncer
• Knowledge of SRE practices (SLO/SLI)
• Experience in regulated or public-sector environments

• German language skills

   

Responsibilities:

• Operate and optimize hybrid infrastructure (on-prem & STACKIT)
• Manage and scale Kubernetes clusters
• Optimize Helm charts, resource usage, and autoscaling
• Conduct performance, load, and stress testing
• Ensure reliability, availability, and monitoring of production systems
• Tune and operate PostgreSQL
• Operate and optimize vector databases (e.g. Qdrant)
• Implement monitoring, logging, and alerting
• Support incident response and capacity planning

W7G is a community-driven fashion game & wellness company developed under the Genesis holding umbrella.
 

We are currently looking for a User Acquisition Manager to strengthen our team. The ideal candidate should have a strong analytical background and a hunger for product growth. 
 

The position is remote, but we have an office in Kyiv if you prefer to work from an office.
 

What will you do:

Launch, optimize, and scale paid campaigns - primarily on Meta, but also across other channels if needed.

• Continuously test creatives, audiences, offers, and funnels - double down on what works.
• Track key performance metrics (CPA, ROAS, LTV, retention) and make data-driven decisions.
• Collaborate closely with the creative team: suggest ideas, give feedback, and shape what gets tested next.
• Work with product and analytics to improve funnel performance and connect marketing with product growth.
• Communicate with ad platform reps (Meta, TikTok, Google) to get insights and support.
• Stay in “test → learn → scale” mode - new channels, new formats, new angles.
• You’re not just a campaign executor — you think in terms of growth loops, not just ad sets.
• Comfortable working in fast iterations, being honest about what didn’t work, and scaling what did.

About you:

• Have 3+ years of hands-on User Acquisition experience, with a focus on Meta (TikTok is a plus);
• You’ve owned performance from end to end: setup, testing, scaling, reporting;
• Confidently manage budgets of $200–500K+ per month, keeping a steady hand on CPA, ROAS, and unit economics;
• Know how to optimize beyond surface-level — bidding strategies, creative iterations, audience logic, funnel breakdowns;
• Think like a tester — form clear hypotheses, move fast, and scale what works;
• Have a strong analytical mindset — you rely on real data to make decisions;
• Speak and work fluently in English (B2+), communicating with global teams or platform reps;
• Take ownership — you’re not just executing tasks, you’re driving outcomes;
• Balance creative instincts with numbers — you can pitch a bold creative hook and validate it with CAC math in the same breath.
   

Would be a plus if you:

• Have experience growing subscription-based products (not just installs or purchases).
• Worked on funnel conversion and product-side CRO together with product marketing manager.
• Understand ad tracking systems like Pixel and CAPI, and how events flow into your analytics stack.
• Are comfortable testing from scratch — without perfect data, CRM, or ready-made landing pages.
   

What we offer:

• Flexible working hours;
• Remote work;
• 20 days of paid vacation;
• Unlimited paid sick leaves;
• Medical insurance;
• Corporate events and other pleasant perks.
   

Join us!

🏗️ About Us

ANTA Group is an international development company specializing in the construction of aparthotels and investment properties in Bali and Turkey.
We are expanding our global partner network and are looking for energetic representatives to build relationships with real estate agencies and promote ANTA Group at international property exhibitions.
 

💼 Responsibilities

• Establish and maintain partnerships with real estate agencies in your region;
• Present company projects and investment opportunities;
• Represent ANTA Group at real estate exhibitions (2–3 times per month);
• Attend property events, conferences, and partner meetings;
• Advise potential partners and clients on cooperation terms.

💰 What We Offer
 

• Base salary + performance bonuses;
• Flexible working schedule — organize your time freely;
• Full support from the head office (marketing materials, training, presentations);
• Opportunity for growth within an international company;
• Participation in high-level real estate events and exhibitions.

🧩 Requirements

• Experience in sales, real estate, or business development is a plus;
• Strong communication and networking skills;
• Confident, presentable, and proactive;
• English or local language proficiency — required.

About the Role:
We're growing fast and are excited to expand our team! We're looking for a passionate Middle React Developer  to join our partner team and help us continue our journey of innovation and excellence.


What You’ll Do:
- Develop and optimize React-based user interfaces.
- Contribute to frontend technical decisions and ensure code quality.
- Collaborate with designers, backend engineers, and other stakeholders to deliver user-friendly solutions.
- Participate in code reviews and ensure adherence to best practices.
- Troubleshoot and debug issues to maintain a smooth user experience.
- Stay updated with frontend technologies and contribute to continuous improvement efforts.

 Nice to have:
- Exposure to TypeScript for type-safe development.
- Familiarity with AWS CloudFront, CloudFlare, or other CDN and caching solutions.
- Basic knowledge of Node.js and related tooling.
- Awareness of Docker, Kubernetes, or CI/CD pipelines for frontend workflows.
- Understanding of design systems and accessibility best rapctices.

 What We Offer:
- Flexible remote work schedule
- Paid sick leave and vacation days
- All necessary equipment provided as needed
- Opportunities to participate in internal company events, open discussions, product meetups, and training sessions on soft skills development
- A supportive work environment with no micromanagement or rigid hierarchy - quick decision-making is our style.


 If you’re ready to bring your expertise to a dynamic and growing team, join us and be a part of our exciting journey.

 

Requirements

You should be:

– Located in Lviv or the Lviv region

– Movie freak who can watch movies all day long

– Detail-oriented like Sherlock Holmes

– Flash-fast in finding problems

– Lawnmower man in Network knowledge

– Dr Strange in English knowledge

– Obi-Wan Kenobi in communication 

Good to have:

– Know what is a Bug and what is a Feature

– QA Fundamentals and Bug life-cycle

– Love for Cookies and for a good team

Job responsibilities

– Watching movies and improving content quality

– Searching and reporting content issues

– Communication with involved teams 

Description

Do you believe it is possible to get payment for your hobby? If you’re a real Movie Fan, you have a good chance! 

Have a passion to get high quality content to watch?

Do you feel that you can watch that all the day long and provide valuable comments to raise movie quality?

Join content experts team to watch lots of movies, share your thoughts on cast, producers and post-credits scenes! We lookup for people, who are really passionate and are ready to invest theirs passion to Media.

Step into a World of Innovation with Mosqitter!

Mosqitter is a women-founded tech company dedicated to making the world safer and more sustainable by developing innovative, eco-friendly mosquito control solutions.

Mosqitter has been recognized as the Best Female-Led Startup in Ukraine, awarded the prestigious Energy Globe Award, and is the winner of IT Arena 2021. Mosqitter products are deployed across five continents, protecting thousands of homes and outdoor spaces. The company has offices in the USA and Ukraine.

Role Overview

We are looking for a Customer Support Specialist to provide exceptional assistance to our users, manage incoming requests through Zendesk, and support customers with product usage, troubleshooting, and technical guidance. This role is ideal for someone who is customer-oriented, tech-savvy, and capable of explaining complex things in simple, clear language.

Key Responsibilities

• Provide troubleshooting assistance for Mosqitter products, following internal guidelines.
• Handle customer inquiries through email, chat & Zendesk.
• Guide customers through setup, installation, usage, maintenance, and product best practices.
• Escalate technical cases to engineering or operations when needed, ensuring proper context and documentation.
• Maintain accurate and complete ticket documentation, tagging, and categorization.
• Create, update, and improve Knowledge Base articles and FAQ materials.
• Monitor recurring issues and provide feedback to the product and operations teams.
• Ensure a consistent, high-quality customer experience aligned with Mosqitter’s service standards.
  
   

Requirements

• English proficiency: Upper Intermediate or higher.
• 1+ years of experience in Customer Support, Help Desk, or a similar role.
• Experience working with Zendesk or other support platforms is a strong advantage.
• Ability to troubleshoot user issues and clearly explain solutions.
• Strong written communication skills and attention to detail.
• Tech-savviness and the ability to quickly learn new systems and devices.
• Experience working with customer-facing documentation, Knowledge Base, or FAQ materials is a plus.
• Empathy, patience, and a positive customer-oriented mindset.
• Availability to work across two time zones, with flexible scheduling.

What We Offer

• Competitive salary + performance bonuses
• Flexible full-time remote work
• 14 days paid vacation + flexible sick leave policy that incorporates “1 mental restoration day” per month.
• Mental health & therapy support through Rozmova
• Growth opportunities in a global company

Join Us!

Apply now! 🚀

We are seeking a passionate and skilled Full-Stack JavaScript Developer with at least 5 years of experience to join our team. The ideal candidate will have strong expertise in React, Node.js, PostgreSQL, and AWS to build scalable, efficient, and user-friendly applications. 

Requirements 

• Minimum of 5 years of professional experience as a Full-Stack JavaScript Developer or similar role 
• Strong proficiency in React and Node.js 
• Hands-on experience with PostgreSQL or other relational databases 
• Knowledge of AWS services (EC2, S3, Lambda, RDS, etc.) 
• Understanding of RESTful APIs and web services 
• Familiarity with version control systems like Git 
• Good problem-solving skills and attention to detail 
• Excellent communication skills and ability to work independently or in a team 
   

Nice-to-haves 

• Experience with TypeScript 
• Knowledge of CI/CD pipelines 
• Familiarity with Docker and containerization 
• Previous experience working in agile development environments 

Core Responsibilities 

• Develop, test, and maintain new and existing web applications using React and Node.js 
• Design and optimize database schemas using PostgreSQL 
• Integrate front-end components with server-side logic and APIs 
• Deploy, manage, and scale applications on AWS cloud infrastructure 
• Collaborate with cross-functional teams to define technical specifications and deliver high-quality solutions 
• Ensure code quality through testing and code reviews 
• Stay updated with emerging technologies and industry best practices 
   

What we offer   

• Continuous learning and career growth opportunities 
• Professional training and English/Spanish language classes   
• Comprehensive medical insurance 
• Mental health support 
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more 
• Flexible working hours 
• Inclusive and supportive culture 

About Us  

Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world. 

Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture. 

Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics. 

To learn more about how we collect, process, and store your personal data, please review our Privacy Notice: https://www.trinetix.com/corporate-policies/privacy-notice