Jobs at Djinni

CodeSmart is seeking an experienced and proactive Senior Python Developer to join our growing engineering team. The ideal candidate has a deep understanding of Python, extensive experience building scalable web applications with Django, and a strong background in distributed systems using Celery and RabbitMQ. You will also be responsible for designing and integrating features powered by OpenAI and other LLM APIs, helping us build intelligent, AI-driven products.

As a Senior Python Developer, you will own core parts of the backend architecture, mentor other engineers, and work closely with product and cross-functional teams to deliver robust, high-quality solutions.
 

Responsibilities:

• Design, develop, and maintain backend services using Django framework and Fast API.
• Architect and optimize asynchronous task processing using Celery and RabbitMQ.
• Design and implement features that leverage OpenAI and other LLM APIs (e.g., content generation, assistants, search, classification, and summarization).
• Take ownership of technical solutions from design through deployment, monitoring, and iteration.
• Collaborate with product managers, designers, and other developers to define and implement new features.
• Write efficient, reusable, testable, and well-documented code.
• Participate in and lead code reviews, ensuring code quality, performance, and adherence to best practices.
• Design and optimize Postgres database schemas, queries, and migrations.
• Use Docker to containerize applications and support deployment workflows.
• Diagnose, troubleshoot, and resolve complex production issues.
• Mentor Middle and Junior developers, providing technical guidance and knowledge sharing.
• Stay current with industry trends, especially in LLMs, AI/ML tooling, and backend technologies, and bring relevant ideas into the team.
   

Requirements:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• 6+ years of commercial experience in Python backend development.
• Strong hands-on experience with the Django framework.
• Proven production experience integrating and working with OpenAI and other LLM APIs (e.g., prompt design, handling context windows, managing costs and rate limits).
• Experience building AI-powered features or workflows on top of LLMs (chatbots, assistants, content generation, semantic search, etc.).
• Strong knowledge of Object-Oriented Programming, design patterns, and application architecture.
• Proficiency with Postgres SQL: schema design, indexing, query optimization.
• Practical experience with Docker for development and deployment.
• Strong debugging, performance optimization, and problem-solving skills.
• Experience with Git.
• Experience working in Agile environments Scrum/Kanban.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and CI/CD.
• Excellent communication skills and the ability to collaborate effectively in a distributed team.
• Experience building AI-powered features: content generation, interactive workflows, structured output parsing, prompt design
• Solid production experience with Celery + RabbitMQ (retries, task states, error handling, restart resilience)
• Strong knowledge of Docker & Docker Compose for development and deployment of multi-container applications

If you have real-world prompt examples from production projects (chatbots, interactive story generators, agents, RAG pipelines with multi-step reasoning), please highlight them in your cover letter or include GitHub links. This will significantly speed up the review process.
 

If you’re passionate about building scalable backend systems and excited to work at the intersection of Python and LLM-powered applications, we’d love to hear from you.

Product: Notbet — Football Analytics SaaS (notbet.com)
We are a small, friendly team with Ukrainian roots, building a football analytics platform.

Role

We are looking for a PPC Manager to set up, run, and optimize advertising campaigns in Telegram Ads (native platform). You will be responsible for campaign configuration, performance monitoring, and scaling results.

Responsibilities

• Configure and launch Telegram native ad campaigns
• Manage targeting, budgets, creatives, and bidding
• Optimize campaigns based on CPA/ROI metrics
• Prepare regular performance reports and insights
• Collaborate with the team on growth activities
•  

Requirements (Must)

• PPC Manager experience: minimum 1 year
• Strong hands-on experience with Telegram Ads (native)

Nice to Have

• Experience with Keitaro tracking
• Experience working with influencers and ad aggregation platforms

We are an affiliate-focused SEO team within Natural Links, working exclusively in the gambling niche.
Our core activity is building and scaling large networks of satellite websites targeting casino brands and game-related keywords.

    About the Team

• Affiliate SEO direction inside Natural Links
• Launched in summer this year, now actively scaling
• Clear processes and production-ready setup (not a raw startup)
• Internal automation for:
  • mass website creation
  • link building workflows
  • SEO scaling processes
• Operating at high volumes (hundreds of websites)
  
  Responsibilities
• SEO management of affiliate satellite websites (casinos & games)
• Working with large-scale website networks
• On-page SEO, site structure, internal linking
• Link building control and optimization
• Monitoring performance and identifying growth opportunities
• Contribution to affiliate SEO strategy and scaling
  
  Requirements
• Practical experience in gambling affiliate SEO
• Understanding of satellite sites, money pages, and affiliate funnels
• Experience with large site volumes
• Strong link building knowledge in competitive niches
• Confident with Ahrefs, GSC, and similar SEO tools
• Ability to work independently and take ownership
  
  Nice to Have
• Experience with PBNs, crowd links, tier systems
• Experience working with automated SEO workflows
• Understanding of Google updates in gambling niches
• Experience with Keitaro or other affiliate tracking systems
  
  What we offer
• Remote-first culture with an international team
• Flexible schedule + transparent KPIs
• 30 business days of paid off
• The opportunity to directly influence company growth.

We’re building next-generation payment infrastructure for high-volume, high-risk merchants - fast, intelligent, and built for scale.
As our Lead Payments Engineer, you’ll own the architecture behind mission-critical payment flows, deep processor integrations, and the systems that power merchant success.

Your mission is to design, scale, and evolve a payment ecosystem that can outperform legacy processors in both speed and intelligence.
You’ll lead the development of our gateway integrations (with a major focus on RocketGate), build merchant-facing dashboards, and create resilient systems that handle disputes, fraud controls, and high-volume settlement pipelines - all while shaping the engineering culture of a rapidly growing fintech startup.

What You’ll Do

• Lead the architecture and development of advanced payment processing systems and APIs
• Integrate multiple acquirers, processors, and alternative payment methods
• Build merchant dashboards, reporting tools, and real-time monitoring systems
• Implement fraud, dispute, and chargeback workflows (VAMP, TC40, CE3.0, Ethoca, RDR)
• Ensure PCI DSS compliance and best-in-class data security
• Design high-availability, high-throughput backend systems built for scale
• Define and own the technical roadmap
• Mentor and grow an engineering team focused on speed, precision, and accountability
• Collaborate with operations, compliance, and commercial teams to deliver features merchants rely on
   

You’re a Strong Fit If

• You bring deep experience in payments — especially card-not-present and high-risk environments
• You’ve built or scaled transactional systems handling heavy throughput
• You naturally take ownership and thrive in fast, high-trust environments
• You communicate clearly, think strategically, and enjoy solving complex system challenges
• You enjoy leading teams while staying hands-on with architecture and development

Required Skills

• Payments Expertise (MUST):
  Deep understanding of acquiring, gateway architecture, CNP payments, and high-risk processing
• Backend Engineering (MUST):
  Strong proficiency in PHP/Laravel and modern backend patterns
• Integrations:
  Proven experience integrating processors, acquirers, and risk tooling
• Security:
  Solid knowledge of PCI DSS, tokenization, encryption, and secure coding practices
• Scalability:
  Experience designing high-availability, high-volume systems
• Leadership:
  Track record of managing engineering teams and owning technical strategy

Nice to Have

• Crypto payment processing experience
• Machine-learning or rules-based fraud detection systems
• Exposure to offshore acquiring and multi-geo merchant onboarding
• Experience in ISO/MSP environments

With Us You’ll Have

 • Fully remote setup with a flexible schedule

• Fast-moving environment where decisions are quick and clear
• Direct collaboration with founders & tech leadership — your work has real impact
• Competitive compensation based on experience
• A team that values ownership, clarity, and healthy communication

We’re not just building code - we’re creating real-world disruption in a $50B market dominated by traditional financial institutions. 

As our Lead Fullstack Developer, you’ll architect and build systems that give our team an unfair advantage in speed, scalability, and market impact across both frontend and backend.


What You’ll Do

• Architect and scale core platform components across our fintech products
• Build AI-driven tools and real-time optimisation engines
• Ship features in days — not months — with a strong focus on iteration
• Design and maintain backend systems built to support hundreds of merchants without bottlenecks
• Develop responsive, performant frontend experiences using Vue/Nuxt and Tailwind
• Own the full tech stack end-to-end with high autonomy
• Shape a high-velocity engineering culture focused on clarity, speed, and meaningful output
   

You’re a Great Fit If

• Experience in Payments field
• You’re fluent in Laravel, PHP, HTML/CSS, VueJS/NuxtJS, and Tailwind
• You enjoy building quickly while maintaining technical depth where it matters
• You thrive in ambiguous, fast-moving environments and take full ownership of your work
• You know when to optimize and when to prioritize shipping
• You learn fast, iterate fast, and enjoy improving systems continuously
• You prefer practical solutions over unnecessary complexity or process
   

Nice-to-Have

• Experience with AI-driven tooling or real-time data workflows
• Background in fintech or high-scale transactional systems
• Familiarity with high-velocity product teams

With Us You’ll Have

• Fully remote setup with flexible working hours
• A fast-moving environment with quick decisions and high trust
• Direct collaboration with founders and engineering leadership
• Autonomy to build, launch, break, and improve — without bureaucracy
• Competitive compensation and meaningful product impact
   

We’re building financial infrastructure designed to outperform legacy processors by an order of magnitude.
As our Senior Laravel Developer, you’ll architect systems that give us an unfair advantage — in speed, scale, and execution. Your work won’t just ship; it will shape how our next-generation financial ecosystem competes and wins.

We're operating in a $50B market still dominated by outdated institutions. Your mission is to build flexible, high-performance systems that allow us to move faster than incumbents and deliver innovations they can't match.
This is a role for someone who wants their work to change how financial infrastructure is built.


What You’ll Do

• Architect and scale core backend platforms across multiple fintech products
• Build AI-driven tools and real-time optimization engines
• Ship features in days — not months — with iterative, high-velocity execution
• Design backend systems supporting hundreds of merchants with zero bottlenecks
• Own the Laravel-powered backend stack end-to-end
• Drive engineering decisions and lead by impact, not hierarchy
• Help shape a no-fluff, high-performance engineering culture

You’re a Strong Fit If

• You think like a builder — not someone waiting for assigned tickets
• You thrive in ambiguity and move with urgency
• You ship fast, learn faster, and solve problems without waiting for permission
• You know when to optimize and when to deliver quickly
• You’ve built products that real users rely on
• You care more about outcomes than theoretical “best practices”

Required Skills

• Deep experience with PHP and Laravel (hands-on, real-world, production-scale)
• Strong understanding of backend architecture and system scalability
• Experience working on high-throughput financial or transactional platforms
• Ability to think independently and make impactful engineering decisions
• Comfortable owning systems end-to-end in a high-autonomy environment

Nice-to-Have

• Experience with AI tooling or automation engines
• Background in fintech, payments, or high-volume transaction systems
• Familiarity with real-time monitoring, optimization, or distributed architectures
• Experience mentoring or leading engineering teams

With Us You’ll Have

 • Fully remote setup with a flexible schedule

• Fast-moving environment where decisions are quick and clear
• Direct collaboration with founders & tech leadership — your work has real impact
• Competitive compensation based on experience
• A team that values ownership, clarity, and healthy communication

Маємо дві позиції. Одна США інша UK

Перша більше про репортінг

The project is a cloud-based analytics platform designed for commercial real estate. It provides tools for data analysis, portfolio management, financial insights, and lease tracking, helping owners, property managers, and brokers make informed, data-driven decisions.

Position Requirements
PowerBI skills:
• Able to understand the data sources and relevant data for analysis
• Design and refine data models, familiarity with a dimensional model
• Develop interactive reports and dashboards
• Knowledge of DAX

Azure and DB skills:
• Proficiency in ETL/ELT design, development and support
• Strong hands-on experience in Azure Data Factory
• Experience in Azure Functions
• Stored Procedures writing and optimization
• Telerik .NET Reporting experience (Nice to have)

Responsibilities
Continue improving existing data reporting tools. List of existing integrations (where data comes from):
- Procore
- DealPath
- Yardi
- MRI
- JDE
- VTS
- OneSite
- CoStar
- Argus
- Salesforce
- RealPage

Nice to have
Basic Python skills

Друга більше про дата моделінг

Requirements
Data Integration/ETL (Azure Data Factory, Databricks)
SQL Server (T-SQL, stored procedures)
Dimensional Data Modelling (Kimball/star schema)
Power BI (DAX, data visualisation) 

RESPONSIBILITIES 
Build highly performant scalable PHP based SaaS applications.
The main responsibilities will focus on the latest Angular, with occasional involvement in crafting backend features using PHP 8.3 and Symfony.
Develop solutions to deliver new innovative products for web and mobile platforms using the project RESTful APIs running in AWS.
Work closely with the wider engineering team (full-stack, backend), designers, and product.
Be included in decisions and challenge our technical direction.
Design and develop code with performance, usability, maintainability, and security in mind.
Resolve technical issues through debugging, research, and investigation.
Write and maintain automated tests to ensure we deliver quality work for our customers.
Create and maintain internal technical documentation for deliverables.

YOUR SKILLS AND EXPERIENCE 

4+ years of relevant experience in a software engineering role.
Experience building large-scale consumer web/mobile applications and distributed systems.
Knowledge of PHP + Symfony framework.
Knowledge of TypeScript (Angular preferred) to create interactive user interfaces.
Up to date with the latest frontend libraries, frameworks, and practices.
Passionate about writing clean code.
You must be a quick learner and be flexible about what technologies you use. 
Good understanding of MVC and SOLID principles.
Experience with multi-tenancy would be a plus.
Experience in implementing web services with a REST and Web API architecture
You must be comfortable with rapid development in a Scrum / Agile environment and iterating based on market and customer feedback.
Knowledge of Unit testing
English level: upper-intermediate and higher
Excellent collaborator and communicator within your team and the wider company.
BSc in a related field such as Computer Science, Computer Engineering, or other software/design discipline.

RNK Health focuses on accessible, science-based OTC health products, supplements, and personalized nutritional recommendations in the US.

We are currently looking for an Email Marketing Manager to join our fast-growing team. The ideal candidate is highly organized, responsive, and an excellent communicator. You are analytical, creative, and driven by results, ready to manage high workloads while continuously optimizing performance. You will play a pivotal role in driving growth through effective email marketing strategies.

Must be ok working later hours at least until 1:00 PM NYC (Kyiv Time 14:00 - 22:00)

Location: Fully REMOTE  

Salary: Commensurate with experience 

Type: Full Time 

Responsibilities:

• Develop and optimize automated email sequences to improve performance and engagement.
• Restore domain and IP reputations to enhance email deliverability.
• Conduct audits and analyze email campaigns, identifying reasons for performance fluctuations.
• Create and send broadcast emails aimed at increasing sales and customer retention.
• Test and implement new email marketing strategies to drive revenue growth.
• Ensure email campaigns comply with industry best practices and legal requirements (CAN-SPAM, GDPR, etc.).
• Analyze and optimize key email metrics like open rates, click-through rates, and conversion rates.
• Manage large volumes of data and email lists to achieve high-impact results.

Required Skills and Knowledge: 

• 3-5 years of experience as an Email Marketing Specialist.
• Hands-on experience in restoring domain and IP reputations.
• Strong understanding of email deliverability, best practices, and campaign optimization techniques.
• Proficiency with email automation platforms (e.g., ActiveCampaign, Mailchimp, Keap).
• Experience in creating and managing broadcast email campaigns.
• Expertise in database segmentation, A/B testing, and campaign analytics.
• Experience managing large email lists and high-volume email distributions.
• Knowledge of compliance regulations such as CAN-SPAM and GDPR.
• Strong analytical skills and attention to detail.

Preferred Competencies: 

• Experience working in “health” niche.
• Multilingual abilities (preferred languages: English, Ukrainian, Spanish).
• Strong writing ability 
• Ability to use AI tools to generate creatives

• Ability to work with CRM’s like Keap, Active Campaign

   

Stages of the interview:

• Interview with HR (30 minutes)
• Meeting with Head of marketing and Operation Manager (45 minutes)
• Interview with СEO (15 minutes)

Benefits:

1. Fully remote work and flexible schedule, allowing you to independently plan your workweek. The main requirement is timely reporting on completed work.
2. Paid sick leave - 5 days.
3. Paid vacation - 24 days per year after the probationary period.

Probationary Period: 2-3 months.

If you are interested in this position and meet all the requirements, please submit your resume. We look forward to receiving your application and hope for a successful collaboration with you.

We will contact you within 5 working days of receiving your application.

Join us in making Ultiself the next big thing in health and wellness!

Testora is a self-discovery app that helps users explore and analyze their personality, intelligence, relationships, and career strengths through engaging tests. The app offers personalized challenges, progress reports, and habit tracking, making Testora your go-to tool for self-awareness, stronger relationships, and personal growth.

Requirements:

• Work experience in a similar position of 1+ year is required (for junior candidates, applications without IT experience may be considered, provided they have design experience in other fields).
• Understanding of the basic principles of animation, video editing, composition and color theory.
• Knowledge of AI tools (such as Midjourney, Runway, and others).
• Proficient in Adobe After Effects and Premiere Pro.
• Experience of working with Illustrator and Photoshop.
  
  Responsibilities:
• Creation of performance creatives for various advertising platforms.
• Participation in creative brainstorming sessions and competitor analysis.

We are seeking an experienced Database Administrator (DBA) with strong expertise in database management and AWS cloud infrastructure.

Requirements
Key Responsibilities:

• Administer and optimize databases such as Amazon RDS(Postgres, MariaDB), MongoDB, Clickhouse
• Monitor database performance, availability, and capacity; proactively tune and optimize systems
• Ensure database security, encryption, access control, and compliance with best practices
• Collaborate with application and DevOps teams to support cloud-native architectures
• Troubleshoot database and infrastructure issues in production environments
• Automate routine DBA tasks using scripts and cloud-native tools

Required Skills & Qualifications:

• Strong hands-on experience with cloud databases on AWS
• Proficiency in one or more databases (Postgres, MariaDB, MongoDB, Clickhouse, etc.)
• Strong knowledge of database performance tuning, indexing, and query optimization
• Familiarity with IAM, VPC, security groups, and cloud security best practices
• Experience with monitoring tools such as CloudWatch, Performance Insights, or similar
• Strong troubleshooting and problem-solving skills

Nice to Have:

• Experience with Terraform/Terragrunt
• Experience with data migration tools like AWS DMS

What we offer:
 

Rewards & Celebrations

• Quarterly Bonus System
• Team Buildings Compensations
• Memorable Days Financial Benefit

Learning & Development

• Annual fixed budget for personal learning 
• English Language Courses Compensation

Time Off & Leave

• Paid Annual Leave (Vacation) - 24 working days
• Sick leave - unlimited number of days, fully covered

Wellbeing Support

• Mental Health Support (Therapy Compensation)
• Holiday Helper Service

Workplace Tools & Assistance

• Laptop provided by Company (after probation)

Work conditions:

• Remote work from EU
• Flexible 8-hour workday, typically between 9:00 - 18:00 CET
• Five working days, Monday to Friday
• Public holidays observed according to Ukrainian legislation
• Business trips to Bratislava every 3-6 months (company provides compensation of expenses)

At Ixilix, we value transparency, trust, and ownership. We believe that great results come from people who care - about their work, their team, and the impact they create. 

Sounds like you? Let’s connect! We’re just one click away.

Job Description

As an IT Support Engineer, you'll provide hands-on IT support and manage IT operations for our employees across various locations. You’ll play a key role in maintaining IT systems, managing inventory, and ensuring seamless onboarding and offboarding processes. In your day-to-day, you will:  
 

• Provide professional IT support to employees locally in Kyiv and remotely across different locations  

• Monitor and respond to IT Helpdesk requests in line with agreed SLAs  

• Manage IT equipment inventory  

• Manage onboarding and offboarding processes, including for remote workers  

• Oversee and maintain A/V equipment for onsite events and meeting rooms  

• Handle endpoint installations, upgrades, and troubleshooting for Windows, MacOS, and Linux environments  

**  

This is primarily an on-site role, with the possibility of a hybrid arrangement within the team: 4+1. 
 

Requirements

• 3+ years of hands-on experience as an IT professional in IT support and/or administration  

• Experience with full IT asset lifecycle management  

• Proficiency in managing multi-OS environments (MacOS, Windows, and Linux)  

• Strong troubleshooting, problem-solving, and communication skills  

• Experience with Active Directory, Azure, and GSuite environments  

• Familiarity with audio conference room technologies and tools like Meraki, Jira, Intune, Jamf, and Slack  

• Proactive customer service mindset with attention to detail  

• Strong ability to work collaboratively within a team  

• Good spoken and written English  

• Experience with automation, scripting, and AI tools or products – an advantage  

About the Team

We are Wix's IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.
 

About Wix

Wix makes it possible for anyone to succeed online. 

Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. 

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

We're proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.

We are seeking an experienced Database Administrator (DBA) with strong expertise in database management and AWS cloud infrastructure.

Requirements
Key Responsibilities:

• Administer and optimize databases such as Amazon RDS(Postgres, MariaDB), MongoDB, Clickhouse
• Monitor database performance, availability, and capacity; proactively tune and optimize systems
• Ensure database security, encryption, access control, and compliance with best practices
• Collaborate with application and DevOps teams to support cloud-native architectures
• Troubleshoot database and infrastructure issues in production environments
• Automate routine DBA tasks using scripts and cloud-native tools

Required Skills & Qualifications:

• Strong hands-on experience with cloud databases on AWS
• Proficiency in one or more databases (Postgres, MariaDB, MongoDB, Clickhouse, etc.)
• Strong knowledge of database performance tuning, indexing, and query optimization
• Familiarity with IAM, VPC, security groups, and cloud security best practices
• Experience with monitoring tools such as CloudWatch, Performance Insights, or similar
• Strong troubleshooting and problem-solving skills

Nice to Have:

• Experience with Terraform/Terragrunt
• Experience with data migration tools like AWS DMS

What we offer:
 

Rewards & Celebrations

• Quarterly Bonus System
• Team Buildings Compensations
• Memorable Days Financial Benefit

Learning & Development

• Annual fixed budget for personal learning 
• English Language Courses Compensation

Time Off & Leave

• Paid Annual Leave (Vacation) - 24 working days
• Sick leave - unlimited number of days, fully covered

Wellbeing Support

• Mental Health Support (Therapy Compensation)
• Holiday Helper Service

Workplace Tools & Assistance

• Laptop provided by Company (after probation)

Work conditions:

• Remote work from EU
• Flexible 8-hour workday, typically between 9:00 - 18:00 CET
• Five working days, Monday to Friday
• Public holidays observed according to Ukrainian legislation
• Business trips to Bratislava every 3-6 months (company provides compensation of expenses)

At Ixilix, we value transparency, trust, and ownership. We believe that great results come from people who care - about their work, their team, and the impact they create. 

Sounds like you? Let’s connect! We’re just one click away.

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We’re looking for Senior Customer Support Specialists to join the Entravel team and deliver exceptional service. You can choose between two available shifts:

• Morning shift: 8 AM — 5 PM (EEST)
• Night shift: 12 AM — 9 AM (EEST)

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Negotiate with hotels and suppliers via phone and email to resolve booking disputes, waive cancellation fees, and secure refunds for customers.
• Provide excellent service for VIP clients, ensuring rapid response times, swift resolutions, and personalized communication based on previous interaction history.
• Act as the final point of escalation for the most challenging customer cases, using advanced empathy and persuasion skills to restore loyalty.
• Assist customers via chats and emails, delivering empathetic and tailored solutions that address their unique needs.
• Mentor junior staff on how to handle high-pressure negotiation calls.
• Identify and report edge cases to the tech team to ensure systemic issues are resolved and prevented.
• Own customer issues: identify their needs and deliver effective solutions promptly from start to finish.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting product improvements.
• Collaborate on team goals by supporting, educating, and resolving issues through peer learning and constructive feedback.
• Identify root causes of customer issues and resolve them in line with company policies while ensuring a consistently high level of service.

Requirements:

• C1/Advanced English is a must. You should be comfortable negotiating over the phone and via email with international partners and hotels.
• 3+ years in Customer Support, with a strong preference for the travel, hospitality, or OTA sectors, involving both B2B and B2C interactions.
• Strong understanding of customer communication workflows, with expertise in managing ticket lifecycles, prioritization, and escalation processes.
• Ability to quickly master Entravel’s internal CRM and booking engines, along with the nuances of global travel regulations.
• Proven ability to multitask and switch seamlessly between phone, live chat, and email channels during busy shifts.
• Proven ability to work effectively within a team, engage in group discussions to resolve difficult issues, and provide constructive support to peers.
• Research-oriented problem-solver with the ability to take ownership and resolve issues independently.
• Outstanding verbal and written communication with the ability to explain complex concepts clearly.
• Organization: Exceptional organizational and time-management skills to handle high-volume periods effectively.

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

We are seeking a highly skilled Senior AI Engineer to design, integrate, and optimize AI-driven solutions across our platform. This role will focus on integrating existing AI tools and services, enhancing data processing and analysis workflows with AI, and laying the technical foundation for advanced AI capabilities.

You will work closely with backend, frontend, and product teams, and over time, grow into an AI Lead position, shaping the long-term AI strategy and architecture.

Key Responsibilities

AI Integration & Architecture

• Integrate and orchestrate third-party and in-house AI/ML tools (e.g., LLMs, embeddings, vector databases, AI APIs).
• Design scalable AI-powered services that integrate seamlessly with existing systems.
• Evaluate new AI technologies and tools, and recommend adoption based on business impact.

Data Processing & AI Optimization

• Optimize data pipelines for AI-driven processing, analysis, and automation.
• Apply AI techniques to improve data quality, insights generation, and operational efficiency.
• Collaborate with data and product teams to translate business needs into AI solutions.

Backend & Frontend Collaboration

• Build and maintain AI-enabled backend services using Python, AWS, and RESTful APIs.
• Expose AI capabilities via well-structured APIs for frontend consumption.
• Work with frontend engineers to integrate AI features into React applications.

Scalability, Reliability & Security

• Ensure AI solutions are production-ready, scalable, cost-efficient, and secure.
• Monitor performance, latency, and accuracy of AI systems in production.
• Implement best practices for model versioning, observability, and responsible AI use.

Leadership & Growth

• Act as a technical mentor for engineers working with AI-related features.
• Contribute to defining AI standards, best practices, and long-term roadmap.
• Gradually take ownership of AI architecture and strategy, growing into an AI Lead role.

Required Qualifications

• 5+ years of relevant experience in software engineering, machine learning, or AI-focused roles.
• Strong proficiency in Python, with experience building production backend systems.
• Hands-on experience with AI/ML integration, including LLMs, ML APIs, or AI platforms.
• Experience with AWS (e.g., EC2, Lambda, S3, SageMaker, or similar services).
• Solid understanding of RESTful API design and microservice architectures.
• Experience collaborating with frontend teams using React or similar frameworks.
• Strong knowledge of data processing, analysis pipelines, and performance optimization.
• Ability to design systems that balance experimentation with production reliability.

Nice to Have

• Experience with MLOps, model deployment, and monitoring.
• Familiarity with vector databases, retrieval-augmented generation (RAG), or agent-based systems.
• Experience optimizing AI cost, latency, and inference performance.
• Prior experience mentoring engineers or leading technical initiatives.
• Exposure to AI ethics, governance, and compliance considerations.

What We Offer

• Opportunity to build and scale AI capabilities in a real-world production environment.
• Clear growth path toward an AI Lead position with strategic ownership.
• High level of autonomy and technical influence.
• Collaborative environment working across backend, frontend, and product teams.
• Competitive compensation and benefits, commensurate with experience.