Jobs at Djinni

10029
  • · 312 views · 37 applications · 23d

    Junior Shopify Developer

    Full Remote · Ukraine · 1 year of experience · English - B1
    Remote | Full-time Tech stack: Shopify, HTML5, CSS3, JavaScript. Clients: UK, EU, USA English: Intermediate+ Requirements: Excellent understanding and hands-on experience with HTML5, CSS3, and JavaScript; Knowledge and commercial experience...

    📍 Remote | Full-time

     

    🧩 Tech stack: Shopify, HTML5, CSS3, JavaScript.

    🌍 Clients: UK, EU, USA

     

    💬 English: Intermediate+

     

    Requirements:

    • Excellent understanding and hands-on experience with HTML5, CSS3, and JavaScript;
    • Knowledge and commercial experience minimum 1 year with Shopify Admin and understanding of the platform’s capabilities
    • Practical experience with Liquid template language — minimum 1 year
    • Experience with GIT version control system;
    • Deep understanding and experience with Tailwind CSS framework;
    • Ability to create responsive and adaptive layout for different types of devices;
    • Understanding of the principles of page load speed optimization;
    • Experience with CSS preprocessors such as SASS or LESS;
    • Ability to understand and implement SEO-optimized solutions;
    • Knowledge of development process automation tools such as Webpack or Gulp.

     

    • Will be a plus knowledge of basics JavaScript frameworks such as Node JS, Vue.js or React

     

    We offer:

    • Full-time remote work in a growing product-oriented team;
    • Regular performance & salary reviews;
    • Supportive team, direct communication, no bureaucracy.
       
    More
  • · 1272 views · 374 applications · 23d

    Node.js + React Developer

    Full Remote · Countries of Europe or Ukraine · 2 years of experience · English - B1
    About the Project A leading no-code platform provider from the US has partnered with us to strengthen their development team. This platform enables businesses and individuals to build web and mobile applications without traditional coding, offering a...

    About the Project

    A leading no-code platform provider from the US has partnered with us to strengthen their development team. This platform enables businesses and individuals to build web and mobile applications without traditional coding, offering a user-friendly drag-and-drop interface.

    We help the client to modernise their global solution and enhance it with the new features. Successful candidates will be working alongside the international team.

    Required Skills

    • minimum 2 years of experience;
    • experience with Node.js based web services;
    • experience with integration with front-end frameworks (preferably React);
    • ability to quickly grasp new technologies;
    • ability to communicate with the clients directly;
    • English level — Intermediate+ for verbal communication and correspondence with our UK and US clients.

     

    Responsibilities

    Within this role the new members will be responsible for:

    • analysis and technical decomposition of tasks;
    • estimation and planning;
    • new features implementation;
    • regular code reviews;
    • collaboration and knowledge sharing with the team members.

     

    What We Offer

    • remote work with a high degree of involvement in teamwork;
    • a contract-based employment (B2B);
    • work within an organised, independent, and motivated team that adheres to high standards for the quality of software solutions and code;
    • opportunities to work on diverse tasks, deepening your experience quickly;
    • collaboration in a team that is passionate about their work, and has an open knowledge sharing culture;
    • modern project’s infrastructure (including CI/CD pipelines);
    • technical support and assistance provided by our internal IT services department.

     

    Expectations

    This is what is expected from the successful candidate on this position:

    • a minimum of 1 year of commitment; 
    • full-time work;
    • synced schedule with a team (European time zones);
    • participation in regular meetings: daily sync-ups, planning sessions, code review.
       

    Recruitment Stages:

    • application registration
    • technical quiz
    • technical interview
    • interview with PM of relevant project
    • offer
    More
  • · 561 views · 217 applications · 23d

    QA Trainee to $600

    Full Remote · Worldwide · English - B1
    About Zoop Zoop is a platform that allows Creator's to monetize their content and influence more effectively and fans to engage more immersively through a gamified experience. Our goals and main challenges are: Giving fans the ability to be closer to...

    About Zoop

    Zoop is a platform that allows Creator's to monetize their content and influence more effectively and fans to engage more immersively through a gamified experience.

    Our goals and main challenges are:

    • Giving fans the ability to be closer to their beloved celebrities, acquire access to them and complete challenges
    • Providing Creators with a tool kit to grow their brands and expand revenue streams

     

    Responsibilities:

    • Analyze and validate requirements (specifications, acceptance criteria, etc.)
    • Create Test Documentation (test design, test scenarios, test cases, checklists, etc.)
    • Prepare Test Data
    • Perform Functional / non-functional testing of product increments
    • Update baseline documentation following requirements changes
    • Create bug reports and document deviations from the expected results with screenshots and videos
    • Provide regular Test Status updates to the team
    • Work with Project and Test Management Tools 

     

    Requirements:

    • Understanding the purpose of Software Quality
    • Knowledge of Fundamental Test Process Phases
    • Knowledge of Testing Types and Techniques
    • Knowledge of Test Documentation types/purpose
    • Strong self-organization skills
    • Level of English: At least Intermediate

     

    Would be a plus:

    • Technical skills in test scenario preparation and test execution
    • Technical skills in documenting and troubleshooting defects
    • Familiarity with test case/ project management tools (e.g., JIRA, Qase, TestRail, etc.)
    • Bachelor’s or Master’s degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering, and Math)

     

    More
  • · 114 views · 45 applications · 23d

    Prompt engineering expert

    Full Remote · Worldwide · Product · 3 years of experience · English - B2
    About the company Turning marketing into a market-domination weapon, we created a new category - the marketplace for future customers. Businesses shop for leads as they shop for products in e-commerce: you see everything about a lead before you buy - full...

    About the company
    Turning marketing into a market-domination weapon, we created a new category - the marketplace for future customers. Businesses shop for leads as they shop for products in e-commerce: you see everything about a lead before you buy - full transparency, control, and predictable outcomes. We’re the #1 lead marketplace in the USA, and we’re accelerating.

    Role overview
    You’ll own the practical rollout of AI across iSpeedToLead - from aligning stakeholders to shipping automations that teams actually use. The goal is simple: turn AI initiatives into measurable business results and smooth user-facing experiences by connecting engineering work with day-to-day operations.


    🔧 What You’ll Be Doing:

    • Coordinate AI implementation projects across ops, sales, marketing, and customer support from kickoff to launch
    • Translate business needs into clear technical tasks, and keep communication tight between AI/ML engineers and non-technical stakeholders
    • Plan and manage timelines, scope, and delivery, removing blockers to keep projects on track
    • Troubleshoot issues during rollout and ensure AI tools integrate cleanly into existing workflows and systems
    • Train internal teams on new AI-driven tools and define simple adoption playbooks so usage sticks
    • Build and optimize automation workflows in Make.com using APIs, webhooks, and AI model capabilities
    • Design, refine, and maintain prompts and response formats (including structured JSON outputs) for reliable system integrations

    ✅ What Makes You a Strong Fit:

    • 3+ years of experience in technical project management, AI implementation, automation, or integration roles
    • Hands-on experience with OpenAI API, including Assistants, model selection, and function calling
    • Advanced prompt engineering skills, including behavior tuning and managing edge cases in production use
    • Working knowledge of model differences across OpenAI, Anthropic Claude, Google Gemini, and Amazon Bedrock/Amazon Q
    • Strong Make.com experience building automations with webhooks, API calls, error handling, and monitoring
    • Practical experience integrating speech-to-text and text-to-speech tools into workflows
    • Confidence working with JSON formatting and dynamic parameter mapping for dashboards, tools, or UIs
    • Experience shipping AI agents or model-powered features into live workflows used by real teams
    • Strong communication skills - you can explain AI behavior and limitations clearly to non-technical stakeholders
    • English level B2+ - used daily for documentation, cross-team communication, and working with global tools and APIs

    ➕ Bonus if you have:

    • Experience implementing AI in SaaS, marketplaces, or real estate tech products
    • Familiarity with Zapier and work tools like Jira, Slack, Notion, Monday.com, or Trello
    • Experience working in Agile/Scrum teams and running predictable delivery rituals
    • Basic understanding of ML concepts, data structuring, and how model performance is evaluated in practice

    🎁 Why You’ll Love It Here:

    • You’ll work at the core of a product-led, AI-powered startup where data drives every decision
    • Your work will ship fast and impact thousands of users
    • High autonomy, low bureaucracy: we trust you to own your domain
    • Remote-first culture with flexible hours and async-friendly communication
    • Salary (fixed base) ABOVE the market average
    • A smart, passionate team that moves fast, supports each other, and builds cool stuff
    • 15 paid vacation days plus 5 paid sick days annually
    • Paid access to courses, books, and growth resources
    • Real decision-making power and ownership of your results

     

    More
  • · 31 views · 4 applications · 23d

    Technical Lead (Python+React.js)

    Full Remote · Ukraine · 10 years of experience · English - B2
    On behalf of our Client from Netherlands, Mobilunity is looking for a Technical Lead. Our Client is building a powerful new SaaS platform for premium restaurants to manage their own e-commerce, visibility, and retention—replacing tools like Shopify,...

    On behalf of our Client from Netherlands, Mobilunity is looking for a Technical Lead.

    Our Client is building a powerful new SaaS platform for premium restaurants to manage their own e-commerce, visibility, and retention—replacing tools like Shopify, Mailchimp, and Clavio with a tailored all-in-one solution.

    To support this transformation, we’re seeking a hands-on Technical Lead who will architect solutions, guide developers, and collaborate deeply with product and business stakeholders. You’ll drive engineering decisions and ensure the delivery of scalable, clean, and reliable systems.

    Key Responsibilities:

    • Lead architecture and technical decisions for the team.
    • Actively contribute code in both Python (Django/FastAPI) and React/Next.js.
    • Own system design and code quality across services.
    • Guide and mentor developers in best practices, testing, and performance.
    • Collaborate with product managers to refine specs and delivery goals.
    • Drive technical execution across backend, frontend, and deployment layers.
    • Interested in use of AI/code tools to improve engineering efficiency.

    Requirements:

    • 10+ years in full-stack engineering (Python, Django, React/Next.js).
    • Experience building and scaling SaaS or multi-tenant architectures.
    • Comfortable with PostgreSQL and GCP-based environments.
    • Strong system design, testing, and debugging skills.
    • Experience leading engineers in agile, product-oriented teams.
    • Pragmatic, collaborative, and product-minded.

    Nice to Have:

    • Previous leadership in fast-paced startups.
    • E-commerce, hospitality, or foodtech experience.
    • Familiarity with AI-assisted development environments (e.g., Cursor, Copilot).

    Tech Stack:

    • Backend: Python, Django, FastAPI.
    • Frontend: React, Next.js.
    • DB: PostgreSQL.
    • Cloud: GCP.
    • Process: Agile, AI-enhanced workflows.
    • Tools: Cursor, Copilot, Slack, Figma.

    In return we offer:

    • The friendliest community of like-minded IT-people.
    • Open knowledge-sharing environment — exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies.
    • Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both.
    • No open-spaces setup — separate rooms for every team’s comfort and multiple lounge and gaming zones.
    • English classes in 1-to-1 & group modes with elements of gamification.
    • Neverending fun: sports events, tournaments, music band, multiple affinity groups.
    More
  • · 107 views · 10 applications · 23d

    Technical Support Representative

    Full Remote · Ukraine · Product · English - B2
    The GotYourBack Support company is now opening a Technical Support Representative position. We offer this job to people, who want to serve their purpose of delivering satisfactory support service on an exclusively excellent level. The importance of...

    The GotYourBack Support company is now opening a Technical Support Representative position. We offer this job to people, who want to serve their purpose of delivering satisfactory support service on an exclusively excellent level. The importance of professional remote assistance is highly valued among our customers, and if you are ready to operate on the noted parallel, please read the following:
     

    DUTIES:

    • Providing the clients with high level technical support, including system diagnostics, tune-up and troubleshooting;
    • Guiding the clients to solve possible problems with the soft\hardware;
    • Answering the questions concerning the product and service;
    • Fulfilling other job-related tasks;
       

    REQUIRED SKILLS:

    • Outstanding technical skills;
    • Upper Intermediate English level;
    • Flexibility;
    • Proactiveness;
    • Stress-tolerance;
    • Higher technical education\technical support experience would be an advantage
       

    WE OFFER:

    • Internal training;
    • Professional, career and personal growth possibilities;
    • Sustainable salary;
    • Convenient working schedule;
    • Great team :)
       

    We’ll be glad to welcome a deserving candidate to our family. If you picture yourself as a part of successful Company — apply your Resume and expect an interview invitation afterwards.
     

    See yaa, we’ve GotYourBack!

    More
  • · 49 views · 5 applications · 23d

    SEO Specialist

    Ukraine · 0.5 years of experience · English - B1
    WayDigit is a full-cycle development and promotion company, providing a full range of services from creating websites of varying complexity to promoting them. Our mission is to deliver a fully functional product that provides immediate value to our...

    WayDigit is a full-cycle development and promotion company, providing a full range of services from creating websites of varying complexity to promoting them. Our mission is to deliver a fully functional product that provides immediate value to our clients.

    We are looking for a multi-tasking, goal-oriented, client-oriented SEO Specialist with proven experience in commercial projects, who will play a key role in our team with opportunities for professional growth.


    What makes you ideal for this role:

    - In-depth understanding of Google algorithms (deep understanding of search engines, ranking principles, impacts of Google updates);
    - Knowledge of SEO analysis tools (Google Search Console, Ahrefs, Screaming Frog, GA4);
    - Understanding of methods and services for creating unique, structured and conversion content;
    - Understanding of HTML, CSS, and JavaScript at the level required for SEO work,

    Nice to have:

    - English - B1.


    Your responsibilities will include:

    - Teamwork with various specialists;
    - Competitor analysis and market research;
    - Full cycle of SEO work: analysis, creation of promotion strategy, technical optimization, internal optimization (semantics, content), link building;
    - Creating technical tasks for developers, copywriters and designers;
    - Search for new ways to attract traffic, proposals for improving conversion;
    - Reporting and monitoring of promotion metrics for projects;
    - Promotion of both client sites and our products.


    The growth of our colleagues is the success of the company, so we have created the most comfortable conditions.


    What we offer:
    - Your career and financial growth directly depends on your results;
    - A young and friendly team that enjoys tackling complex challenges;
    - Opportunity for career and professional growth;
    - Paid leave (20 days);
    - Access to all necessary training materials.


    If you are interested in this position and want to join our team, please send us your resume. We will review your application and contact you for an interview.

     

    Thank you for your interest in our company.
    We look forward to the possibility of working together!

    More
  • · 77 views · 31 applications · 23d

    Adobe Premiere Pro Editor

    Full Remote · Worldwide · 1 year of experience · English - B1
    Adobe Premiere Pro Editor (International Startup) An international startup is looking for an experienced video editor to join the team and work on a short drama project (short-form dramatic content). Our app Shortical is available on the App Store and...

    Adobe Premiere Pro Editor (International Startup)

     

    An international startup is looking for an experienced video editor to join the team and work on a short drama project (short-form dramatic content). Our app Shortical is available on the App Store and Google Play.

     

    We are looking for someone with strong editing skills and confident proficiency in Adobe Premiere Pro.

    Responsibilities:

    • Editing short drama video content
    • Working in Adobe Premiere Pro
    • Preparing final deliverables according to project requirements
    • Collaborating with the team (producer, director, sound, graphics)
    • Meeting deadlines and maintaining high quality standards

     

    Requirements:

    • Proven experience as a video editor (required)
    • Strong proficiency in Adobe Premiere Pro
    • Creativity and attention to detail
    • Responsibility and ability to work independently
    • Ability to work as part of a team
    • English level: B1–B2

     

    Nice to have:

    • Experience with After Effects
    • Photoshop knowledge

       

    We offer:

    • Work in an international startup
    • Opportunity to be part of an exciting product
    • Stable workload and clear processes
    • Long-term collaboration opportunities
    • Competitive compensation (discussed individually)

     

    To apply, please send your portfolio/showreel and work samples.

    More
  • · 114 views · 22 applications · 23d

    Strong Middle QA Engineer

    Full Remote · Countries of Europe or Ukraine · 3 years of experience · English - None
    About Us We’re a fast-growing cleantech company building smart thermal energy storage systems that help buildings use cooling energy more efficiently. Our platform combines IoT devices, edge computing, and cloud intelligence to support grid stability...

    About Us
     

    We’re a fast-growing cleantech company building smart thermal energy storage systems that help buildings use cooling energy more efficiently.
    Our platform combines IoT devices, edge computing, and cloud intelligence to support grid stability and significantly reduce CO₂ emissions.
    In short: we build real hardware, connect it to the cloud, and make energy smarter 🌱
     

    About the Role

    We’re looking for a hands-on QA Engineer who cares about quality as much as we do.
    You’ll be responsible for ensuring the reliability, performance, and stability of our full-stack IoT energy platform, from physical devices deployed at customer sites to cloud-based services and web applications.

    This role is critical for scaling our platform and embedding quality deeply into both edge and cloud systems.
     

    What You’ll Do

    • Design, write, and execute test plans and test cases (manual & automated) for full-stack and IoT systems
    • Build and maintain test automation frameworks (Python for backend, suitable tools for React frontend)
    • Perform functional, regression, performance, and stress testing on systems handling real-time IoT data
    • Collaborate closely with software engineers, product managers, and hardware teams to define quality standards
    • Integrate automated tests into CI/CD pipelines to support continuous delivery
    • Identify, document, and track bugs, working with R&D to ensure fast resolution
    • Continuously improve QA processes and contribute to Agile best practices

    What We’re Looking For

    • BSc in Software Engineering, Computer Engineering, or a related field
    • 3+ years of experience in Software QA, focused on web and cloud-based systems
    • Strong experience designing and implementing automated testing frameworks
    • Solid understanding of QA methodologies (Agile / Scrum / Kanban)
    • Hands-on experience with Python for test automation
    • Experience testing full-stack applications (React frontend + Python backend)
    • Experience testing IoT or embedded-connected systems in production
    • Good knowledge of SQL and database testing
    • Experience integrating tests into CI/CD pipelines
    • Familiarity with AWS, especially services like Lambda and IoT Core
    • Strong communication skills and a collaborative mindset
       

    Nice to Have

    • Experience with performance and security testing
    • Background in distributed systems or microservices
    • Experience in hardware–software integrated environments
    • Knowledge of Docker, Kubernetes, or containerized environments
    • Experience in cleantech, energy, or sustainability-focused products
    • Genuine interest in energy efficiency and sustainable technology
       

    Why Join Us?

    • Work on real-world systems that make a measurable environmental impact
    • Be part of a multidisciplinary R&D team (software, hardware, IoT)
    • Influence product quality at scale, not just “check boxes”
    • Build technology that matters — not another CRUD app 🌍
    More
  • · 170 views · 13 applications · 23d

    Middle/Senior Manual QA Engineer (Medical Project) IRC286458

    Hybrid Remote · Ukraine · 3 years of experience · English - B2
    Description As a Manual QA, you will join a highly experienced team developing software for high-tech medical devices. The technical scope includes key functionalities for the medical industry, including 3D visualization for robotic surgery. Our...

    Description

    As a Manual QA, you will join a highly experienced team developing software for high-tech medical devices.
    The technical scope includes key functionalities for the medical industry, including 3D visualization for robotic surgery.
    Our organization is recognized for technical excellence, and we emphasize challenging technical work and continuous motivation for our team members.

     

    Requirements

    • At least 3  -4 years in Software Testing (manual/automation)
    • Deep understanding of software development life cycle, QA methodologies, tools, and processes
    • Hands-on experience with manual testing, functional testing
    • Experience in creating and maintaining test documentation (bug reports, test cases, checklists)
    • Experience in working with documentation – Requirements Specifications, Test Plan, Test Reports, etc
    • Experience with embbeded system testing
    • Excellent reporting skills
    • Upper intermediate level of English
    • Working in Healthcare domain would be a plus

       

    Job responsibilities

    • Lead a separate project activity assigned by PM.
    • Participate in test requirements development, test design, and test development
    • Execute manual test cases and report defects found in the issue tracking system
    • Work with documentation – Requirements Specification, Tests Descriptions, Test Reports, Traceability.
    • Track and report test coverage and software quality metrics
    • Work closely with the development team and customer team
    More
  • · 34 views · 11 applications · 23d

    Sales Development Representative

    Full Remote · Countries of Europe or Ukraine · 1 year of experience · English - B2
    We are looking for an experienced SDR to strengthen our sales pipeline and drive new business opportunities. You will play a key role in outbound sales and lead qualification. Responsibilities - Proactively generate and qualify outbound leads - Run cold...

    We are looking for an experienced SDR to strengthen our sales pipeline and drive new business opportunities. You will play a key role in outbound sales and lead qualification.

     

    Responsibilities

    - Proactively generate and qualify outbound leads

    - Run cold outreach campaigns (LinkedIn, email, calls)

    - Identify decision-makers and business needs

    - Book qualified meetings for Account Executives

    - Work closely with sales and marketing teams

    - Track activities and results in CRM

     

    Requirements

    - 1+ year of experience as an SDR / BDR in IT or B2B sales

    - English level B2 or higher

    - Strong understanding of outbound sales processes

    - Experience with CRM systems and sales tools

    - Result-oriented mindset and ownership of KPIs

     

    Nice to have

    - Experience in IT outsourcing / SaaS

    - Knowledge of different markets (US / EU)

    - Experience with sales automation tools

    More
  • · 43 views · 12 applications · 23d

    Junior Sales Development Representative

    Full Remote · Countries of Europe or Ukraine · English - B2
    We are looking for a Junior SDR who wants to start a career in IT sales and grow into a strong sales professional. This role is perfect for someone who is motivated, communicative, and ready to learn. Responsibilities - Research and identify potential...

    We are looking for a Junior SDR who wants to start a career in IT sales and grow into a strong sales professional. This role is perfect for someone who is motivated, communicative, and ready to learn.
     

    Responsibilities

    - Research and identify potential clients (B2B)

    - Reach out to prospects via LinkedIn, email, and other channels

    - Qualify leads and schedule meetings for the sales team

    - Maintain and update CRM with accurate data

    - Learn sales scripts, tools, and outreach best practices

     

    Requirements

    - Strong communication skills in English (B2 or higher)

    - Interest in sales, IT, and technology

    - Confident written communication

    - Willingness to learn and grow

    - Previous experience is a plus, but not required

     

    Nice to have

    - Basic understanding of B2B sales or IT outsourcing

    - Experience with LinkedIn, CRM systems, or cold outreach

    More
  • · 81 views · 24 applications · 23d

    Video editor

    Full Remote · Worldwide · 1 year of experience · English - A1
    The role focuses on promo editing, creating impactful and engaging content for our productions. Requirements: - Minimum 2 years of proven experience in pro video editing in the fields of promos and/or television series and/or commercials and/or short...

    The role focuses on promo editing,

    creating impactful and engaging content for our productions.

    Requirements:

    - Minimum 2 years of proven experience in pro video editing in the fields of promos

    and/or television series and/or commercials and/or short drama.

    - Proficiency in Adobe Premiere (preferred) or other pro standard editing software.

    - Strong English skills – ability to understand and edit English content, as well as follow

    briefs in English (both written and verbal)

    More
  • · 158 views · 8 applications · 23d

    Lead QA Engineer (Medical Project) IRC286457

    Hybrid Remote · Worldwide · 5 years of experience · English - B2
    Description As a Lead QA, you will join a highly experienced team developing software for high-tech medical devices. The technical scope includes key functionalities for the medical industry, including 3D visualization for robotic surgery. Our...

    Description

    As a Lead QA, you will join a highly experienced team developing software for high-tech medical devices.
    The technical scope includes key functionalities for the medical industry, including 3D visualization for robotic surgery.
    Our organization is recognized for technical excellence, and we emphasize challenging technical work and continuous motivation for our team members.

     

    Requirements

    • At least 6 years in Software Testing (manual/automation) & 2 years in a senior/lead role
    • Deep understanding of software development life cycle, QA methodologies, tools, and processes
    • Hands-on experience with manual testing, functional testing
    • Experience in creating and maintaining test documentation (bug reports, test cases, checklists)
    • Experience in working with documentation – Requirements Specifications, Test Plan, Test Reports, etc
    • Excellent reporting skills
    • Upper intermediate level of English

       

    Job responsibilities

    • Defining comprehensive test strategies, working with developers, PMs, and stakeholders to align testing with business needs and architecture
    • Guiding and training test engineers on best practices and new tools
    • Participate in test requirements development, test design, and test development
    • Execute manual test cases and report defects found in the issue tracking system
    • Work with documentation – Requirements Specification, Tests Descriptions, Test Reports, Traceability.
    • Track and report test coverage and software quality metrics
    • Work closely with the development team and customer team
    • Optimize existing processes
    More
  • · 93 views · 8 applications · 23d

    Customer Success Manager - Upwork-Focused

    Full Remote · Ukraine · Product · 2 years of experience · English - C1
    We’re looking for a Customer Success Manager (Upwork-Focused & Client-Obsessed) to own the customer journey and help our users turn Vollna into real Upwork results. This role is about proactive guidance, strong relationships, and sharing practical...

    🚨 We’re looking for a Customer Success Manager (Upwork-Focused & Client-Obsessed) to own the customer journey and help our users turn Vollna into real Upwork results. This role is about proactive guidance, strong relationships, and sharing practical Upwork knowledge.

     

    🤠 Who are we:
    Vollna.com is an AI-driven platform that helps freelancers and agencies win more clients on Upwork through automation and smarter lead discovery.

     

    🧑‍💻 How your day-to-day would look like:
    - Onboard Like a Pro – Welcome new clients and guide them through our Upwork growth journey
    - Offer demos to users and leads who want a live explanation of the product
    - Monitor client goals, track milestones, and offer help before they even ask

    - Show users how Vollna can help them get better results on Upwork
    - Build Loyalty - Create relationships that turn clients into fans
    - Collaborate with founder to solve issues quickly and clearly
    - Help with upgrades, billing questions, and account clarity
    - Handle cancellations with empathy, and retain clients whenever possible

     

    ✅ What You Bring
    - Experience as a Customer Success Manager in B2B (SaaS = big bonus)
    - You really get Upwork and how to help clients win there
    - Excellent communicator – You listen well, speak clearly, and write like a pro
    - Problem-solver mindset – You anticipate needs and love creating win-win solutions
    - Comfortable juggling things solo or collaborating with a team
    - Tools? You’ve used live chat, CRM, Notion and love staying organized
    - Bonus if you know search magic like ElasticSearch
    - Fluent English, both spoken and written

     

    ❌ When not to apply:
    - You need your hands to be held: We do not have the time to micro-manage your every step. You need to be comfortable with being proactive.
    - You can't function with autonomy: We expect you to own your own tasks and mistakes. You're hired to own a part of the product, not to give us extra headache.
    - You aren't comfortable communicating extensively: This role involves lots of interaction via email, chat, and calls.
    - You don't genuinely enjoy helping people solve problems: Empathy and a user-first mindset are essential.
    - You struggle with organization: You'll need to manage multiple conversations and track progress effectively.

     

    🌟 What’s In It for You
    💵 $700/month base salary
    🎯 Performance Bonuses up to $1000/month
    🚀 Career Growth – Move up to Senior CSM or Account Manager roles
    📘 Learning & Growth – We invest in your learning and cover courses or resources that help you grow in this role
    🌍 Fully Remote – Work from wherever feels right
    🎉 Startup Energy – Fast, fun, and focused on outcomes — not red tape

     

    👀 Ready to Help Agencies + Freelancers Win on Upwork? Apply now!

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