Jobs at Djinni

AI Systems Engineer / AI Infrastructure Architect

We are building a fully integrated AI operating system for business automation, infrastructure management, knowledge systems, ERP integration, AI agents, and local AI runtime orchestration.

This is not a simple chatbot project.

The system combines:
- multi-agent AI architecture
- local and external LLM orchestration
- infrastructure automation
- vector memory and RAG
- ERP/CRM integration
- governance and security layers
- AI workflow execution
- deterministic YAML-based architecture
- self-hosted infrastructure
- monitoring, logging, and orchestration systems

MAIN STACK

Infrastructure:
- Proxmox
- Ubuntu Server
- Docker / Podman
- PostgreSQL
- Redis
- Loki / Prometheus / Grafana
- Keycloak
- Vaultwarden / Vault
- Caddy / Nginx
- TrueNAS / S3 storage

AI Runtime:
- Ollama
- vLLM
- OpenAI
- Anthropic
- Groq
- HuggingFace
- Whisper
- Coqui TTS
- Stable Diffusion

Business Systems:
- Odoo ERP
- Nextcloud
- OnlyOffice
- FreePBX
- Gitea / GitHub

Knowledge Architecture:
- Vector databases
- RAG pipelines
- embeddings
- document parsing
- YAML architecture systems
- long-term AI memory

WHAT YOU WILL WORK ON

- Build and structure AI agent systems
- Design deterministic YAML architectures
- Develop orchestration layers for AI agents
- Build connectors for APIs and internal services
- Integrate local and external AI models
- Create scalable backend services using Python
- Build infrastructure automation and monitoring
- Work on AI memory and retrieval systems
- Develop secure multi-service architectures
- Build internal tooling and automation systems

REQUIRED SKILLS

Strong:
- Python
- FastAPI
- async Python
- APIs and integrations
- Linux
- Git
- Docker
- PostgreSQL
- AI/LLM integrations
- structured engineering mindset

Very valuable:
- RAG systems
- vector databases
- Ollama / vLLM
- Proxmox
- infrastructure automation
- Redis / queues
- AI agents
- workflow orchestration
- security architecture
- Odoo integrations

IMPORTANT

We are not looking for:
- pure frontend developers
- prompt-only AI builders
- people who only use no-code tools
- pure vibe coders without system understanding

We are looking for someone who:
- understands architecture
- can structure complex systems
- thinks in layers and abstractions
- can work independently
- can evolve with the project long-term

PROJECT DIRECTION

The goal is to build:
- an AI-native business operating system
- self-hosted AI infrastructure
- deterministic AI workflows
- scalable AI agents
- centralized governance and monitoring
- internal AI-first tooling

Most inference should run locally using open models.
External APIs are used only where necessary.

The project is already running on real infrastructure and is actively expanding.

CodeIT is a service product development company. We know how to transform business ideas into profitable IT products. We are looking for a skilled and experienced Python Software Engineer(Contractor) to contribute to an exciting project.

Project Description: 

AI-driven cybersecurity SaaS platform focused on building next-generation Security Operations Center solutions. The product helps companies proactively detect and neutralize cyber threats through advanced automation and AI technologies.

The team is actively scaling internationally and is looking for experienced Python engineers to contribute to high-impact product initiatives, backend architecture, and platform scalability within a fast-growing, innovation-driven environment.

Requirements:

- 5+ years of professional experience in back-end development, preferably in Python
- Experience with FastAPI and RESTful APIs
- Experience conducting code reviews and providing constructive feedback to team members
- Strong architectural thinking and problem-solving skills
- Excellent communication skills
- Experience with modern SaaS technologies, including: Docker, Kubernetes / Databases (PostgreSQL, Clickhouse) / Queuing (Kafka, Celery) / Caching (Redis)
- Experience writing automated tests (e.g., Jest, Playwright, etc.)
- English proficiency at B2 level or higher

Nice to have:

- Experience in cybersecurity
- Experience working with LLMs
- Familiarity with Kubernetes and Docker ecosystems

About Malva

🌀 Malva is building an AI-powered Sales Execution Layer on top of existing CRM systems.
 

Traditional CRMs are overloaded systems built for storing data, reporting, and operations. But sales teams still struggle with:

• unclear next steps
• CRM overload
• unreliable pipeline visibility
• outdated data
• manual admin work
   

🎯 We’re building a new operational layer that helps sales teams:

• focus on the right actions
• maintain reliable CRM data
• execute pipeline predictably
• simplify complex workflows

This is not another CRM.
This is a new AI-native sales execution experience.

🔍 What we’re looking for

We’re looking for a Product Designer who can help us design a modern B2B SaaS product from the ground up.
 

This role is much more than “making screens pretty”.

We need someone who:

• thinks deeply about workflows and UX clarity
• can simplify complex systems
• understands SaaS dashboards and operational products
• loves building product experiences, not just visuals
• wants to shape an early-stage startup product

You’ll work closely with founders and engineering on:

• core product UX
• information architecture
• dashboard experience
• AI interaction flows
• mobile workflows
• onboarding
• landing pages

Responsibilities

• Design core web application flows and screens in Figma
• Create intuitive dashboard and workflow experiences
• Help simplify complex CRM-related interfaces
• Build and maintain a scalable design system
• Collaborate closely with founders and developers
• Participate in product discussions and UX decisions, help with Product in Jira
• Improve usability through rapid iterations and feedback
• Design responsive layouts and future mobile experiences

Requirements

• 3+ years of experience in Product Design and UI/UX is MUST
• Strong Figma skills
• Experience designing SaaS products or dashboards with a portfolio demonstrating relevant work
• Strong UX and product thinking
• Ability to structure complex information clearly
• Understanding of user flows and interaction design
• Ability to help structure product flows, UX documentation, and user stories in Jira and Confluence
• English level B1+ (sufficient for product discussions, reading product materials, and working with English-language interfaces.)

Nice to have

• Experience with CRM, analytics, AI, or productivity products
• Experience designing mobile apps
• Experience working with startups
• Understanding of B2B workflows
• Ability to prototype interactions

What matters most for us

We care much more about:

• product thinking
• UX clarity
• systems thinking
• simplification

than:

• trendy visuals
• Dribbble-style concepts
• flashy animations

Collaboration format

• Part-time or full-time
• Initial 3–6 month collaboration
• Potential long-term continuation as the product grows

🌀 We’re looking for someone excited to help shape the product at an early stage, not just execute predefined tasks.

What we offer

• Opportunity to shape an ambitious AI SaaS product from an early stage
• Direct collaboration with founders
• Flexible format (part-time or full-time)
• Remote-friendly environment
• Fast product iterations and ownership
• Competitive compensation based on experience

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you — join us as an Operational Manager, OTC solutions!
 

Requirements:

— Experience with OTC desks and trading platforms
— Understanding of AML/KYC/KYB/KYT
— Understanding of the regulatory environment
— Experience working with external partners (liquidity providers, FX/crypto brokers, OTC providers)
— Strong analytical and management skills
— English level B2 or higher
— Strong sales-oriented background

Responsibilities:

— Align and coordinate with teams
— Monitor the execution of business tasks assigned to the teams
— Analyze performance indicators and prepare reports
— Conduct competitor analysis and identify new solutions in the OTC market

Working conditions:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 22 business days of paid leave.
— Additional days off for national holidays.
— Health insurance.

WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.

We are seeking an RPA Developer for our client to join a multidisciplinary team that includes frontend and backend developers, data engineers, data scientists, QA engineers, cloud engineers, and project managers. The ideal candidate is a strong problem solver who can work independently in a fast-paced, evolving environment. Experience with Power Automate Desktop and the broader Power Platform is highly desirable, along with familiarity with Blue Prism. A working knowledge of Python and SQL is required—while deep expertise is not necessary, these technologies should be well understood and not new to the candidate.

• Responsibilities:

  • Design, develop, and deploy RPA solutions using Power Automate and Blue Prism
  • Implement and configure RPA software robots to execute tasks and streamline processes
  • Collaborate with cross-functional teams to integrate RPA solutions with existing systems and applications.
  • Troubleshoot and resolve issues related to RPA processes and bots in a timely manner.
  • Conduct unit testing and validation of RPA solutions to ensure accuracy and reliability.
  • Stay updated on the latest RPA trends, tools, and best practices.

• Mandatory Skills Description:

  • Overall experience in a related field of more than 7 years
  • Bachelor's degree in Computer Science or a related field.
  • 2y+ experience with Power Automate Desktop
  • Familiarity with Power Platform in general
  • Familiarity with RPA concepts and tools (advantage if Blue Prism)
  • Python programming skills
  • Proficient with SQL
  • Proficient with Python or C#
  • Excellent problem-solving and troubleshooting skills.
  • Effective communication and collaboration skills.
  • Proactive attitude and a willingness to learn and adapt in a fast-paced environment.

• Nice-to-Have Skills Description:

  • Experience with performance testing and profiling
  • Experience integrating with cloud infrastructure platforms, in particular Microsoft Azure
  • Understanding of Financial Mathematics

We invite you, a highly motivated and results-oriented Senior Rust Engineer, to join our team full-time for ensuring solutions, as well as strengthening the product.
 

Our team has unique expertise in research, analysis, and product development. By relying on technical insights and a data-driven approach, we create disruptive future-defining innovations of the fin-tech industry that remain our basis for success 

Responsibilities

• Design the full architecture of the core platform and its supporting systems
• Make key technical decisions on the technology stack, infrastructure, and overall system design with minimal oversight
• Build the initial production-ready implementation
• Establish engineering standards, development practices, and a high bar for code quality for team members
• Contribute to hiring efforts, including technical evaluations as the team expands
• Collaborate directly with the CEO and Head of Engineering

Requirements

• 3+ years of commercial Rust development experience
• 5+ years of prior C/C++ or systems development experience
• Experience with high-performance or financial systems (exchanges, brokers, trading platforms)
• Deep knowledge of async Rust: tokio/async-std, futures
• Strong systems programming background: memory management, concurrency, low-level optimization
• Solid understanding of network protocols: TCP/UDP, WebSocket, FIX
• Experience with PostgreSQL, Redis or equivalent data stores
• Familiarity with distributed systems design principles

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Join JustMarkets — a Global CFD Broker — as a Customer Support Specialist, while working closely with our clients to ensure they receive the right products and will have an opportunity to deep dive in the world of investment.

If you want a fast-growing industry, flexible work, and a role where you actually learn — this is it.
Good English, clear communication, and curiosity matter most.

Work from anywhere. Grow with a supportive team. Stay close to investment trends (even if you’re new to them).

What you’ll do

• Support English-speaking customers via chats, emails and callbacks 
• Explain things in a clear and friendly way
• Solve issues using well-documented processes (and team support)
• Keep customer info updated and accurate
• Suggest improvements when you see ways to make things smoother

You’ll be a good fit if

• You have at least some experience in customer-facing roles (support, retail, hospitality, volunteering, tutoring — anything involving communication)
• Your English is around B2 or higher
• You value empathy, patience, and clear communication
• You learn quickly and like understanding how things work
• You’re reliable, organized, and attentive to detail

Nice to have

• Interest in fintech or digital products
• Experience with CRM or ticketing tools

What we offer

• A friendly and supportive team culture
• Structured onboarding and mentoring
• Real growth opportunities
• Medical insurance after probation
• Compensation for courses and language learning
• Gym membership or sports equipment reimbursement
• Paid 10 sick leave shifts and 160 paid vacation hours per year
• Full support with private entrepreneur setup and tax compensation
   

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

   

We are looking for a Chief Product Officer to lead the transformation of EverHelp from a service-driven company into a product + AI-powered ecosystem. The mission of this role is to define and execute product strategy, build a strong product organization, and turn EverHelp into a product-led company with scalable, high-margin solutions.

Your future responsibilities include:

• Define a clear product vision aligned with EverHelp’s transformation into a product + AI-driven company, ensuring alignment with business goals, customer needs, and long-term growth strategy.
• Identify and validate key product-market fit opportunities within customer support, AI, and automation domains, focusing on scalable and revenue-generating directions.
• Prioritize product initiatives across AI, automation, analytics, and platform solutions based on business impact, feasibility, and strategic importance.
• Lead the development of AI-powered solutions (e.g., CRM, retention tools, QC-AI, support automation), from concept to launch and further scaling.
• Develop and optimize pricing strategies and unit economics to ensure product profitability and sustainable growth.
• Build, hire, and develop a high-performing product team, including product managers, analysts, and cross-functional roles, while fostering ownership and execution.

• Establish scalable and efficient product development processes (Agile/Lean), ensuring fast execution, adaptability, and strong delivery outcomes.

   

Needed experience & skills:

• 7–10+ years in product management, including 3+ years at Head of Product / CPO / VP Product level.
• Proven experience launching at least one successful product.
• Ability to define and execute product strategy, build clear and actionable roadmaps, align them with business goals, and adjust based on market feedback and performance.
• Strong experience in building MVPs using Lean startup principles: fast validation of hypotheses, quick iterations, and moving from idea to first paying users.
• Deep understanding of unit economics, pricing strategies, and monetization models, with the ability to ensure product profitability and scalability.
• Ability to make data-driven decisions, work with key product metrics, and use analytical tools (SQL, BI) to evaluate product performance and identify growth opportunities.
• Hands-on experience in building or scaling AI/ML or automation-driven products, including understanding of use cases, limitations, and business applications.
• Strong understanding and practical application of Agile methodologies to ensure efficient product delivery and team performance.

• Experience in conducting customer interviews, applying JTBD framework, and translating insights into product decisions and features.

   

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients

Who we are looking for:

We are looking for an experienced, Ukraine-based Lawyer with strong knowledge of local legislation. This role includes standard legal duties as well as in-depth research of clients and partners, client screening, KYC, and due diligence.

Responsibilities:

• Assist gaming operators in understanding and complying with regulatory and licensing requirements to ensure they operate legally within local jurisdiction.
• Guide clients through obtaining and maintaining required licenses, including applications, documentation, and regulatory inquiries
• Draft and reviewing new contracts, agreements, and legal documents.
• Conduct legal research and analysis of different jurisdictions related to software licensing, gaming, and other industry-related topics.
• Conduct due diligence on potential partners
• Negotiate and finalize contract terms for game development, distribution, and partnerships.
• Keep track of tasks and deadlines to ensure that legal assignments are completed on time.
• Assist and check documents for accuracy, ensure confidentiality and data security.

Requirements:

• Proven legal work experience of at least 3 years in the legal field (preferably in Gambling).
• Law degree.
• Demonstrated high levels of initiative.
• Strong communication skills.
• Exceptional proficiency in written and spoken English.
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement
• Supportive and positive work culture, collaborating with like-minded teammates

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. How many years of experience do you have practicing law in Ukraine, and what areas of Ukrainian legislation are you most familiar with?
3. What are your Monthly salary expectations for a long-term, full-time position (40h per week)?
4. What is your notice period and how soon can you join ?

We are looking for a Middle+ PHP Developer to join our team in building high-quality, scalable web applications. 
You will be responsible for developing core business features, maintaining code health, and contributing to the evolution of our architecture. 
We value engineers who are passionate about Clean Code and are eager to apply advanced patterns like DDD and CQRS in a Symfony environment.

🛠 Requirements

• PHP 8.2+: 3+ years of experience with PHP (Attributes, Enums, Typed Properties).
• Symfony Framework: Strong experience with the core (DI Container, Security, Messenger, Serializer).
• Persistence: Expertise in Doctrine ORM (Advanced mapping, Query optimization, Life-cycle events).
• API Development: Experience building and maintaining RESTful or GraphQL APIs.
• Testing: Commitment to automated testing using PHPUnit or Pest.
• Architecture: Practical understanding of SOLID, DRY, and Layered Architecture.

➕ Nice to have

• Ecotone Framework: Familiarity with Ecotone for implementing Message-Driven Architecture.
• Strategic Patterns: Understanding of DDD, CQRS, and Event Sourcing concepts.
• Messaging: Experience with message brokers (RabbitMQ, Kafka, or Amazon SQS).
• Infrastructure: Basics of Docker, CI/CD pipelines, and cloud-native development.

🚀 What you’ll do

• Business Logic Implementation: Develop complex features while keeping the domain layer decoupled from the infrastructure.
• Architectural Growth: Help the team move towards a more modular and message-driven system where appropriate.
• Collaborative Design: Participate in technical grooming and RFCs to define the best path forward for new features.
• Quality Assurance: Conduct thorough code reviews and advocate for best practices across the codebase.

💡 Why join us

• Remote work & flexible schedule
• 24 paid vacation days + 10 paid sick days
• Product company - real impact on decisions and architecture
• Opportunity to grow into Senior / Architect
• Complex and meaningful domain (payments, integrations, high-load)
• Team that actually cares about architecture and clean code

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for an experienced Quality Control (QC) Team Lead to manage and elevate the performance of our QC department. This role is crucial for ensuring the accuracy, fairness, and consistency of all evaluation and calibration processes across the Support organization.

The ideal candidate is a strong leader with excellent analytical skills, a deep understanding of quality assurance principles, and the ability to mentor and develop a high-performing team.

HOW YOU WILL MAKE AN IMPACT

1. Team Management & Development

• Lead the daily operations of the QC team, ensuring balanced workload distribution across QC Managers and Specialists.
• Support team members in reaching individual and departmental goals.
• Conduct regular 1:1 meetings, provide feedback, and perform performance evaluations.

2. Quality Assurance Coordination

• Oversee QC sample coverage across all Support teams.
• Ensure monthly KPIs are achieved (e.g., 10% coverage of total Support volume).
• Track the number of evaluated chats and maintain data accuracy in QC reports.

3. Calibration & Consistency

• Conduct regular calibration sessions to ensure alignment between team members.
• Review QC Managers’ scoring to maintain consistency and minimize evaluation deviations.

4. Training & Knowledge Base Development

• Plan and deliver training for QC Managers and Support Team Leads to improve QC and coaching skills.
• Collaborate with the L&D department to identify knowledge gaps, recurring issues, and training priorities.

5. Dispute Resolution Oversight

• Supervise and review evaluation-related disputes between agents and QC Managers.
• Ensure fair, transparent, and consistent resolution processes.
• Report dispute trends and accuracy insights to the Head of CS.

6. Reporting & Analytics

• Prepare weekly and monthly QC performance reports, including coverage, consistency, and key trends.
• Analyze recurring mistakes and recommend process improvements.

7. Process & Documentation Management

• Create and update QC guidelines, evaluation rubrics, calibration standards, and internal documentation.
• Work closely with the Head of CS and Supervisors on workflow and process optimization.

8. Tool Integration & Automation

• Research, test, and implement AI-driven and automation tools to boost QC speed, accuracy, and efficiency.
• Ensure smooth tool adoption and provide training for the QC team.
• Monitor tool performance and gather feedback for continuous improvement.

9. Cross-Department Collaboration

• Serve as the primary communication link between QC, Support Team Leads, and L&D.
• Share QC insights to support coaching quality, process enhancement, and agent development.

10. Onboarding Support (Optional)

• Assist in onboarding new QC team members and ensure they fully understand QC standards and workflows.

11. Performance Review & KPI Tracking

• Monitor individual and team QC KPIs (coverage, consistency, training completion, calibration).
• Present results to management on a quarterly basis and propose improvement plans.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Quality Control, Customer Support QA, or a similar role.
• Proven leadership experience (Team Lead, Senior QC, or similar).
• Strong analytical skills and attention to detail.
• Excellent communication and feedback-giving abilities.
• Experience with QA tools, scorecards, calibration processes, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are expanding our team and need a Level 2 Engineer who is versatile and passionate about technology to assist in supporting our clients’ cloud infrastructure and IT operations. The candidate is expected to provide repeatable solutions, thought leadership, and delivery excellence for our set of core solutions.

Responsibilities:

• Set up and maintain various services and support tools, primarily Microsoft 365/Azure.
• Proactively ensure the highest levels of systems and infrastructure availability for our clients.
• Write and maintain custom scripts to increase system efficiency and reduce human intervention time on tasks.
• Providing operational support, including procedural documentation and relevant reports.
• Support and administer Azure SQL databases.
• Work with API services.

Requirements:

• Deep knowledge of operating systems:
  • Practical experience in administering Azure, Microsoft 365 and Windows Server.
  • Understanding of the architecture and specifics of each operating system, including deep knowledge of Linux.
  • Experience with command-line interfaces and graphical user interfaces of OS.
• Troubleshooting and support skills:
  • Experience in solving complex problems in Windows environment.
  • Ability to analyze event logs and other tools to diagnose issues.
• Security and access management:
  • Understanding of principles and methods of security in Windows environment.
  • Experience with authentication and authorization mechanisms.
• Automation and scripting:
  • Ability to write PowerShell scripts.
• Communication skills and teamwork:
  • Good communication skills for working with clients and colleagues.
  • Ability to effectively document processes and solutions.
• Education and certifications:
  • Higher education in the field of information technology or a related area.
  • Certifications from vendors confirming knowledge and skills in Windows and Linux administration (e.g., Microsoft Certified: Azure Administrator Associate).

Qualifications:

• Knowledge of Azure SQL databases.
• Experience working with API services.
• A minimum of 5 year experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems.
• Experience with Microsoft 365 and Azure platforms.
• Strong knowledge of administration and configuration of Windows servers and basic services (AD, GPO, DNS, ADFS, etc.).
• Knowledge of ticketing systems, monitoring, managed antivirus, and backup solutions.
• Demonstrated ability to generate and maintain technical documentation.
• Solid knowledge of PowerShell scripting and command-line management.
• Microsoft 365 Certification is a plus.
• A minimum Intermediate English language level is required.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

We’re looking for a strong  Middle SEO Specialist who can launch review websites in the iGaming niche. We need someone who doesn’t wait for step-by-step instructions, but can plan and manage the project end-to-end — from site structure and keyword research to content planning and link building. Mandatory requirement: proven experience launching review websites from scratch (iGaming / betting / casino / finance / similar) targeting Tier 1/2 GEOs.

HOW YOU WILL MAKE AN IMPACT:

• End-to-end creation of review websites: niche research, competitor analysis, SEO strategy.
• Keyword research and clustering, building site structure and semantic architecture.
• Creating detailed content briefs.
• Managing content production: quality control, SEO optimization, and matching search intent.
• On-page/Technical SEO
• Planning and managing link building (internal/external strategies, outreach).
• Working with Google Search Console / GA4 / Ahrefs / Semrush / Screaming Frog.
• Performance analysis and improving key metrics: traffic, rankings, conversions.
• Testing and implementing SEO hypotheses: structure, content, SERP features, EEAT.
• Contributing to scaling a network of sites (if the project succeeds).

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 2+ years of hands-on SEO experience.
• Proven experience launching review sites from scratch where you were a key contributor.
• Experience working with Tier 1/2 GEOs.
• Strong knowledge of both On-page and Technical SEO.
• Ability to build strategy and deliver results independently (without micromanagement).
• Hands-on experience with Ahrefs/Semrush, Screaming Frog, GSC, and GA4.
• Solid understanding of EEAT principles, branded search, and trust signals.

HOW WE WILL KEEP YOU SMILING:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)