Jobs
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Β· 24 views Β· 0 applications Β· 11d
QA/Beta Support Engineer for a navigation system - Navigational App
Office Work Β· Poland Β· 1 year of experience Β· Advanced/FluentThe Beta Team is responsible for leading and developing a diverse and knowledgeable beta community to test and provide quality feedback on products, features, and back-end functionality. The beta community includes thousands of strong and passionate...The Beta Team is responsible for leading and developing a diverse and knowledgeable beta community to test and provide quality feedback on products, features, and back-end functionality. The beta community includes thousands of strong and passionate volunteers from all over the world and we are working with them on a daily basis to improve our products.
Requirements:
β Upper-Intermediate/Advanced level of English
β 1+ year in L2 Technical Support or 1+ year in manual QA
β Familiarity with bug tracking systems and test management tools
β Task oriented β able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements
As a plus:
β Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)
β Experience utilizing log files to debug and analyze issues
β Experience in operating test tools and conducting analysis of test data
β Good understanding of Client-Server architecture
We offer:
β Great international team of professionals (Kyiv/Warsaw, Tel Aviv, New York);
β Compensation package (20 paid vacation days, paid sick leaves);
β Work with cutting edge technologies;
β Medical Insurance;
β English courses with a native speaker, paid tech training and other activities for professional growth;
β Hybrid work mode (βΌ3 days in the office);
β International business trips;
β Comfortable office (Warsaw)
Responsibilities:
β Monitoring and debugging Beta community bug reports, suggestions and forum posts
β Releasing Beta-staged versions to the community
β Identifying important and critical issues to track and report about to internal teams
Let me know please if the position is suitable and interesting for you.
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Β· 154 views Β· 23 applications Β· 24d
Level 1 SOC Analyst
Full Remote Β· Countries of Europe or Ukraine Β· 1 year of experience Β· IntermediateThe Level 1 SOC Analyst is an operational role, focusing on quantifying real time security alerts and assisting with security incident investigations across client infrastructures. The Level 1 SOC Analyst will be responsible for monitoring system health...The Level 1 SOC Analyst is an operational role, focusing on quantifying real time security alerts and assisting with security incident investigations across client infrastructures. The Level 1 SOC Analyst will be responsible for monitoring system health and data feeds, gathering key data, and resolving cases within their scope of abilities. Level 1 SOC Analysts are the front-line defenses, working closely with Level 2 and Level 3 Security Engineers, escalating cases as necessary for Incident Response.
Job Schedule: 24x7 Shift Environment
Duties and Responsibilities:
- Follow standard operating procedure for intake of real time security events and alarms
- Monitor customer infrastructure SIEM to identify security incidents
- Gathering key data and processing alarm conditions
- Respond on security incidents and events
- Close cases based on defined criteria
- Report creation and delivery
Requirements:
- Strong understanding of network and systems security, security testing, and software security
- Experience with Windows & *nix platforms
- Familiar with scripting languages (Bash, Python, Ruby, Perl, PowerShell)
- Strong analytical and observational skills
- Willingness to follow SOC processes and procedures, while maintaining - mental flexibility to βthink outside the boxβ
- Strong communication skills
- Team player, able to function independently and as part of a team
- Ability to prioritize tasks
- Endless will to learn something new
- English level enough for speaking
Benefits:
- Competitive salary and benefits
- Certifications for Information Security from globally recognized organizations
- Rapidly growing company with great opportunities for career progression and personal growth
- Endless opportunities to learn something new
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Β· 18 views Β· 1 application Β· 1d
Monitoring Engineer
Full Remote Β· EU Β· Product Β· 1 year of experience Β· IntermediateARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the worldβs biggest online casinos for its cutting-edge products,...ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the worldβs biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeedβwhile embracing every step of the journey. Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you?
Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
Professional skills:
- Understanding ofβ―Web Technologies.
- Experience inβ―work with web applications, CMS.
- Experience inβ―basic Linux.
- Manage and monitor systems toβ―drive troubleshooting.
- Good knowledge ofβ―HTTP and API.
- Understanding ofβ―TCP/IP network stack.
- Good communication skills.
- Beβ―able toβ―work inβ―shifts.
General skills:
- Intermediate English (reading/writing).
- Experience inβ―support.
- Experience inβ―administrating (troubleshooting, logs parsing, scripting etc.) will be plus.
- Quick understanding and learning abilities.
- Ability toβ―work onβ―several tasks inβ―parallel.
Responsibilities:
- Sort, prioritize, track and route issues/tickets.
- Must be able to report incidents, created by user or alarms with monitoring tools.
- Be well versed in handling, escalating and resolving incidents within the L1 level.
Company offers:
- Long-term employment.
- Flexible timetable.
- Comfortable working conditions.
- Paidβ―vacationβ―andβ―sickβ―leaves.
- English lessons, gym.
- Competitive salary level.
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Β· 151 views Β· 48 applications Β· 9d
Technical Support Specialist
Countries of Europe or Ukraine Β· Product Β· 2 years of experience Β· Upper-IntermediateThe Support Specialist will support several company products for external users as well as perform app and feature tests. An Ideal candidate will be one with IT knowledge and prior experience in Tech Support. Excellent written and spoken English is a...The Support Specialist will support several company products for external users as well as perform app and feature tests. An Ideal candidate will be one with IT knowledge and prior experience in Tech Support. Excellent written and spoken English is a must.
Responsibilities:
- Providing technical support to end users
- User management
- Diagnose and troubleshoot common issues
- Understanding the solutions' architecture
- Running real-life simulations
- Testing new features
- Thinking outside the box
- Escalation of unresolved issues to the appropriate internal and external teams
- Writing of support articles and documentation
Requirements:
- Excellent written and verbal communication skills in English (at least Upper-Intermediate)
- Understanding of operating systems, networks and browsers
- Motivated towards constantly improving their technical skills selfe
- Ability to learn fast and grasp technical concepts quickly.
- Prior experience in Customer Support
Advantage:
- Knowledge of one or more of the following languages: Spanish, German, French, Italian (at least in writing)
Personal Attributes:
- Kind and patient attitude
- Desire to achieve effective and high-quality results
- Ability to work effectively in a collaborative environment
- Ability to be flexible and change activities quickly according to business needs
Benefits:
- Above average market salary
- Comfortable office in Creative Quarter (Gulliver, Kyiv)
- Possibility of flexible schedule and remote work
- Accounting services
- Health insurance
- English lessons on Preply
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Β· 62 views Β· 10 applications Β· 23d
Fintech Support Manager (night shifts)
Full Remote Β· Countries of Europe or Ukraine Β· Product Β· 1 year of experience Β· IntermediatePayAdmit is looking for a Fintech Support Manager to join our team! Essential professional and personal skills: - Working experience at the same position in Fintech 1+ years; - Processing of incoming requests in the mode of chats and mail (b2c/b2b); -...PayAdmit is looking for a Fintech Support Manager to join our team!
Essential professional and personal skills:
- Working experience at the same position in Fintech 1+ years;
- Processing of incoming requests in the mode of chats and mail (b2c/b2b);
- Monitoring the work of key clients and internal services;
- Strong knowledge of fiat/crypto transaction flow
- Experience in JIRA and Confluence service would be a plus;
- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;
- English at least Intermediate.
Responsibilities:
- Handling B2C/B2B requests from partners/clients.
- Solving issues with customersβ exchanges.
- Reserve rebalancing.
- Transactional monitoring in the back office.
- Rate adjustment under the control of financial manager/team lead.
- Working with negative reviews on exchange monitoring websites.
Working conditions:
- Work schedule 00:00 - 11:00 night shift, 2/2;
- Remote work;
- We provide all the necessary tools for your successful and comfortable work;
- Learning English at the expense of the company;
- Regular team building at the expense of the company;
- Ability to switch between projects and try yourself in different roles.
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Β· 65 views Β· 10 applications Β· 4d
Polish-Russian-English-Speaking Customer Service Representative to $1000
Full Remote Β· Worldwide Β· Product Β· 1 year of experience Β· Advanced/FluentWe are changing the world of television and entertainment by creating an innovative way to experience national and popular content anywhere and anytime. Our employees are our pride and our most valuable asset. If you want to work in a supportive...We are changing the world of television and entertainment by creating an innovative way to experience national and popular content anywhere and anytime. Our employees are our pride and our most valuable asset. If you want to work in a supportive environment surrounded by other professionals and good-natured people with a positive attitude then we are the right place for you! We invite you to join our growing company and to contribute to the evolution of entertainment.
COMPANY CULTURE
Perfection is our lifestyle
Integrity is in our DNA
We are ambitious and dedicated to achieving goals
We're looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company and its products even better.
Job Description
Customer Service Representative is responsible for delivering the highest level of customer care in the company and building strong lasting relationships with our customers. This work can be performed remotely with a laptop and a good internet connection.
Daily activities include:
Help customers on the phone, by email, and via chat. Some questions require research and technical knowledge of computers, networks, routers, and TVs
Process orders and payments in the CRM system
Comply with company's rules
Troubleshoot basic technical issues with Set-Top-Boxes and networks
Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistently exceptional experience and contribute to a positive working environment
Qualifications
Customer Service Representative must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. The good news is that we have many happy customers!
Required skills and experience:
Must be fluent in Polish, Russian and English
Be natural caretaker
Be practical, compassionate, caring, and motivated to help others
Great communication, listening skills, and positive attitude
Knowledge of the computers, networks, and CRM software
A University degree is recommended but is not necessary
It's a big plus if you read Delivering Happiness by Zappos CEO Tony Hsieh
Additional information
Benefits that are awaiting you if you join us:
Work from absolutely ANYWHERE in the world with an internet connection
Flexible compensation with base and performance bonuses
Opportunities to develop professionally
Schedule from 9:00 and 12:00 New York Time
A friendly, professional, highly motivated, and productive team that wants to develop professionally
Creative Environment where You will never be bored!
Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! Join us!
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Β· 33 views Β· 7 applications Β· 23d
Technical Support Specialist (native Portuguese speaking)
Full Remote Β· Worldwide Β· Product Β· 1 year of experience Β· Advanced/FluentWe are in search of a Support Specialist who prioritises customer satisfaction to become a valuable addition to our team. The Support Specialist will provide assistance to external users for multiple company products and conduct testing of applications...We are in search of a Support Specialist who prioritises customer satisfaction to become a valuable addition to our team. The Support Specialist will provide assistance to external users for multiple company products and conduct testing of applications and features. The ideal candidate should possess extensive technical support expertise or IT support background and be proficient in both spoken and written English, as well as possess native level knowledge of Portuguese (required).
Responsibilities and Duties:
β Delivering technical support to end users.
β Diagnosing and resolving common issues.
β Demonstrating understanding of the solutions' architecture.
β Conducting real-life simulations to ensure smooth operations.
β Testing and evaluating new features.
β Employing creative problem-solving techniques.
β Escalating unresolved issues to the relevant internal and external teams.
β Creating support articles and documentation.
Requirements:
β Extensive experience in resolving technical issues and conducting diagnostic assessments.
β Understanding of operating systems, networks, and web browsers.
β Excellent written and verbal communication skills in in Portuguese and English.
β Motivated to improve technical skills continuously.
β Ability to learn quickly and grasp technical concepts rapidly.
Advantage:
Prior experience in Customer Support.
Personal Attributes:
β Kind and patient attitude.
β Desire to achieve effective and high-quality results.
β Ability to work effectively in a collaborative environment.
β Ability to be flexible and adapt quickly to changing business needs.
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Β· 76 views Β· 2 applications Β· 22d
Support Engineer
Full Remote Β· Countries of Europe or Ukraine Β· Product Β· 2 years of experience Β· Advanced/FluentAs a Support Engineer, you will be the superhero we need to solve challenging, highly technical problems that face our customers and front-line colleagues. To solve these issues, you must have a knack for troubleshooting a variety of problems...As a Support Engineer, you will be the superhero we need to solve challenging, highly technical problems that face our customers and front-line colleagues. To solve these issues, you must have a knack for troubleshooting a variety of problems (application, OS, network, databases, security, etc.), identifying root causes, and finding the best solution or workaround.
You will also be escalating issues and submitting enhancement requests on behalf of customers to our product team and developers, serving as the gateway between the customer base and internal teams. This requires being able to see the forest between the trees. This also requires being able to understand and translate technical jargon to business users and relay real-world expectations and problems back to the development team. You are the point of interaction between customer and company, and the insight you glean from this relationship will be invaluable in ensuring customer and company success.
Responsibilities:
- Be a superhero and save the day!
- Provide front-line support to customers
- Provide end-user training (in-person and remote)
- Serve as the liaison between customers and internal teams (prod, dev, qa, etc.)
- Work with Solution Architects and Sales Engineers out in the field
- Serve as the de-facto System Administrator for our hosted customers
- Make on-site visits for critical support/solution work when necessary (very rare)
- Be ready for early morning/ late night troubleshooting calls
- Be ready to monitor the mailbox at the weekends (1-2 shifts per month)
Skills Required:
- Ability to communicate clearly in English, verbally and written
- Prior technical support or customer-facing experience of 2+ years (L2+)
- Linux familiarity (RHEL, CentOS, Debian, etc.)
- Strong troubleshooting skills (scanning logs, navigating the app in Linux/Windows)
- Analytical vision (finding discrepancies between the source and fetched into the web app content)
- Ability to concisely describe issues and the solutions for those issues
- Knack for breaking down technical jargon into layman's terms
- Prior experience with SQL (MySQL, SQL Server, etc.)
- Ability to work under pressure
- Multi-tasking experience
- Strong time management skills (ability to juggle many ongoing items)
- A team player but also able to work independently with self-direction
- An appetite for learning and professional growth
Nice-to-haves:
- AWS and Azure experience
- Windows Server experience
- Docker and container orchestration experience
- Command line experience (bash, Powershell, etc.)
- Familiarity with HTML, PHP, Python
- Familiarity with BI Tools like Tableau, Qlik, Power BI, etc.
- Comfortable speaking in front of large groups
Opportunities at Metric Insights:
- Learn and become knowledgeable in a wide-ranging number of technologies
- Acquire new skills across many facets of the business
- Join a small crack team still in the seed stages of growing a technology company
- Ability to put your stamp on things (your input matters)
- Grow with the company and shape your career
We offer:
- Medical Insurance;
- Sports expenses compensation;
- English courses;
- Fully remote;
- 20 vacation working days, 10 sick leaves;
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Β· 100 views Β· 24 applications Β· 11d
Π‘ustomer Support Specialist
Full Remote Β· Armenia, Azerbaijan, Georgia, Kazakhstan, Ukraine Β· Product Β· 1 year of experience Β· IntermediateOur company is looking for a Π‘ustomer Support Specialist About the Company: Well-established company in the gambling/betting niche, proud of our 5 leading brands, two of which have a long history in the industry, one successfully operating for 12 years...Our company is looking for a Π‘ustomer Support Specialist
About the Company: Well-established company in the gambling/betting niche, proud of our 5 leading brands, two of which have a long history in the industry, one successfully operating for 12 years and the other for 5 years.
Team is our greatest assetβcomprising talented, passionate professionals who bring together years of expertise across different sectors. We foster a culture of collaboration and creativity, where every member plays a crucial role in driving the company's success.
As a forward-thinking company built on the knowledge and experience of industry experts, we are committed to continued growth and shaping the future of gambling. Join us in this exciting journey!
Responsibilities:
Shifts 2/2, 12 hours, day and nights
- Processing incoming user requests (chat rooms, letters, instant messengers);
- Work with payments;
- Develop and maintain strong relationships with our customers;
- Effectively solve customersβ inquiries, providing relevant information;
- Carrying out KYC.
Requirements:
- Experience with CRM (LiveChat, HelpDesk etc.);
- Experience as a Customer Support agent (preferably in gambling) for at least 1 year;
- Good knowledge of English (sufficient for correspondence);
- Customer-oriented thinking;
- Stress resistance.
Our Benefits:
- Working with gambling industry experts;
- Competitive salary in $, package of benefits;
- The work is completely remote;
- Opportunity to work in an international and multinational environment;
- Professional training and development;
- Opportunity to work in a team of professionals;
- Annual leave 21 days;
- Paid sick leave.
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Β· 99 views Β· 14 applications Β· 11d
Junior AML Officer
Full Remote Β· Ukraine Β· 1 year of experience Β· Upper-IntermediateJob Responsibilities Processing deposits, withdrawals and refunds based on the established policies and procedures Ensuring compliance with the companyβs anti-money laundering procedures Assisting internally all departments with any issues to client...Job Responsibilities
- Processing deposits, withdrawals and refunds based on the established policies and procedures
- Ensuring compliance with the companyβs anti-money laundering procedures
- Assisting internally all departments with any issues to client funds
- Performing other ad hoc tasks as requested
- Record keeping of executed transactions
- Identify potentially unusual, suspicious, or fraudulent transactions and refer these to the Compliance department
- Reconciliation between bank accounts and PSP to CRM
- Issue, review and follow up on various financial reports as per applied procedures (daily, weekly, monthly)
Job Requirements- Demonstrated work experience in a similar role
- Advanced Excel skills (dynamic tables, pivot tables and macros)
- Excellent verbal and written communication skills in English
- Efficient and strong detail oriented
- Computer and numerically literate
- Knowledge regarding how CRM works and how is linked with client transactions will be considered as an advantage
- Exceptional time-management and organizational skills
- Ability to work both independently and as a part of a team
What we offer:Payment will be on crypto currency wallet.
Shifts - Monday - Friday:
7am - 4pm
9am - 6pm
3pm - 12amVacation - unpaid
Location: Ukraine
Equipment: Yes
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Β· 338 views Β· 67 applications Β· 2d
Customer Support Representatives (2 opened positions with English and German languages)
Full Remote Β· Worldwide Β· 1 year of experience Β· Upper-IntermediateWe are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German and English languages. Job Details: Location: The candidate must be located in Ukraine, as the...We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German and English languages.
Job Details:
Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).
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Employment Type: Unofficial employment (Temporary)
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)
Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.
Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview. -
Β· 18 views Β· 3 applications Β· 8d
Middle/Senior technical support engineer
Office Work Β· Slovakia Β· Product Β· 3 years of experience Β· IntermediateWe are looking for a technical support engineer in Bratislava. Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer,...We are looking for a technical support engineer in Bratislava.
Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.
Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.
Requirements:
β your English is sufficient for e-mail correspondence;
β you are attentive to details, able to search and analyze information;
ββ you have a deep understanding of how the Internet and networks work;
ββ experience with Linux operating systems (Ubuntu, CentOS, Debian);
ββ knowledge of working in the Linux terminal.β
We will welcome you to our team if you want to learn:
β system administration of servers from anywhere in the world;
β diagnose hardware, software and network server issues;
β work with hardware monitoring;
β work with cloud technologies.
We offer:
β work in a team of professionals at international level;
β comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;β mentor assistance, learning modern IT technologies;
β individual vocational training plan for 12+ months;
β opportunity to practice and improve your English;
β Ρompetitive salary and all necessary equipment;
β remote work from Bratislava with the possibility to use our co-working space;
β support of legalization in Slovakia if needed. -
Β· 112 views Β· 7 applications Β· 11d
Technical Support Engineer
Full Remote Β· Ukraine Β· Product Β· 2 years of experience Β· IntermediateHi there! Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? Weβre looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience...Hi there!
Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? Weβre looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!
Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
Required skills:β Intermediate English (B1)
β Familiarity with Linux/UNIX command-line tools/environment
β Intermediate knowledge of TCP/IP networking, network protocol and packet analysis
β Experience with MySQL or other SQL database
β Understanding of typical hardware server components
As a plus:
β Technical background and IT education
β Scripting skills (bash, perl or python)
β Linux server performance troubleshooting
β Experience with web server software (like apache, nginx)
β Knowledge in the field of voip, sipDonβt know how to deal with an issue yet? Donβt worry, weβve got good internal courses and documentation and a great team to help you climb up the learning curve!
We offer:
β Professional development
β Highly skilled colleagues who are ready to share knowledge
β Professional trainings
β Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.
β Official competitive salary
β Performance review every six months
β Paid vacations, compensatory leaves and sick leave
β Work schedule up to you: standard βofficeβ schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.
β English classes with the experienced teachers
Responsibilities:
β Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs
β Troubleshooting technical issues by request from customerβs tech team
βMonitoring of customersβ hardware and software infrastructure and ensuring site reliability
β Performing software updates or/and migrations to the new hardware or in the cloud
β Constant self-development in technical skills to catch up with the latest trends in technology
β Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLAβs or customer expectations
β Occasional business trips all over the world for employees who have deep system knowledge and desire to travel
β You will rapidly gain vast knowledge of:
a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry
β Managing expectations of business customers and vise escalation to keep the situation under control
About company:
PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didnβt exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industriesβ Wild West pioneers.
The company was founded in 2001 β and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!
More information about the company can be found on our website portaone.com.
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Β· 53 views Β· 6 applications Β· 18d
Junior Technical Support Engineer
Office Work Β· Slovakia Β· Product Β· IntermediateJob description, responsibilities and duties Servers.com, an international hosting provider, is looking for a Junior Support Engineer to join us due to the extension of the support team. βAll tasks are performed through corporate software without...Job description, responsibilities and duties
Servers.com, an international hosting provider, is looking for a Junior Support Engineer to join us due to the extension of the support team.
βAll tasks are performed through corporate software without physically accessing the servers.β
During our cooperation, you will learn:
- Linux basics.
- Dell and Supermicro server maintenance.
- Correspondence with clients.
- Basic concepts of RAID technologies.
- How to work with the internal automatic system.
- Basic customization of servers for clientsβ needs.
Cooperation terms:
- Internship and training: the program will start with one month of training, followed by two months of internship, training and internships are paid.
- Remuneration: the level of payments is discussed individually.
- Opportunity to practice and improve your English:after six months of our cooperation, the company will cover the costs of English lessons.
- Comfortable conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow.
- Excellent professional prospects for technical specialists.
- Mentor assistance, learning modern IT technologies.
- All necessary equipment.
- Remote cooperation from Bratislava with the possibility to use co-working space.
- Support of legalization in Slovakia if needed.
Requirements for the employee
Language skills
English - Intermediate (B1)
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Β· 182 views Β· 25 applications Β· 20d
Technical Support level 3
Full Remote Β· Countries of Europe or Ukraine Β· 2 years of experience Β· Upper-IntermediateFunctions: Act as an escalation point for Junior/Senior Support Technicians Provide assistance to Junior/Senior Support Technicians, when necessary Research and resolve complex issues requiring detailed systems and applications knowledge Configure and...Functions:
Act as an escalation point for Junior/Senior Support Technicians
Provide assistance to Junior/Senior Support Technicians, when necessary
Research and resolve complex issues requiring detailed systems and applications knowledge
Configure and install deployed systems as needed.
Interface with customers regarding vendors, equipment, and software to resolve customer concerns
Assist in the development of procedures and training materials to train users in the proper use of hardware or software.
Create and maintain knowledgebase articles to foster customer self-help tools available on-line.
Typical Work Expectations:
Configure, assess and resolve Windows Hyper V Virtual Machines/Host Machines
Diagnostics of Network Related Issues on Servers, PCs, and other Networked Devices via Firewall
Configuration and Deployment of Windows Roles and Features to include Active Directory, DNS, DHCP, Print Management and File Services
Troubleshooting complex software related issues impacting the performance of end-users
Troubleshooting and solving server, desktop and network device issues
Executing Assigned Projects in conjunction with Software, Desktop, Server Migrations, Installations, and Upgrades
Requirements:
Outstanding organizational and time management skills
Excellent interpersonal and communication skills both written and verbal
Ability to comfortably and energetically present solutions to clients and SOS Staff by phone, chat, email or in-person
Capable of multitasking within a fast-paced environment
Dedicated to values of team building
Committed to assigned tasks and eager to accomplish goals until completion
At least Upper-Intermediate level of English
Qualifications:
Knowledge of advanced networking concepts
Understanding of Windows Active Directory, Email, and Microsoft Office Suite (Outlook, Word, Excel).
Knowledge and Familiarity with networking hardware and software (Routers, Access Points, and Switches).
Knowledge of Desktop Operating Systems, Windows 7, Windows 8, and Windows 10
Knowledge of Server Operating Systems, Windows Server 2008/2012/2016
3-5yrs of Technical Support Experience (for the senior position)
1-2yrs of Technical Support Experience (for junior)
Job Type: Full-time
Working hours for level 3 from 4 PM to 12 AM (GMT+3)
Working hours for level 2 M,W,F from 4 PM to 12 AM T,T 7PM-3AM
Work from home remotely
The salary depends on experience.
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