Jobs at Djinni

The international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal.
Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.
Together, we turn ideas into action—let’s get started!

We are looking for a skilled Senior Flutter Developer.

 

✅ Responsibilities:
✔️ Development and improvement of crucial components of the platform
✔️ Make the product testable
✔️ Participate in grooming, planning, tech, and estimation sessions
✔️ Make your own decisions on the architecture level
✔️ Bring fresh and innovative ideas into the company’s processes
✔️ Support and improve product documentation
✔️ Couch Middle/Junior team members
✔️ Code review

✅ Requirements:

✔️ 3+ years of hands-on mobile development experience (Android or iOS)

✔️ 2+ years of hands-on Flutter development experience (at least 1 application released in the store)

✔️ Solid knowledge of Dart (including Dart streams / RxDart)

✔️ Solid knowledge of mobile architecture principles

✔️ Good knowledge of OOP/SOLID principles

✔️ Good knowledge of REST and Sockets

✅ Nice to Have:
✔️ Kotlin

✔️ Java

✔️ Swift

✔️ Experience with CI/CD process

✔️ Experience with Unit and Functional testing of mobile applications

✅ We offer excellent benefits, including but not limited to:

🧑🏻‍💻Learning and development opportunities and interesting challenging tasks;

📝Official employment in accordance with the laws of Cyprus and the EU, registration of family members;

✈️ Relocation package (tickets, staying in a hotel for 2 weeks);

🏋️‍♂️ Company fitness corner in the office for employees;

📚 Opportunity to develop language skills and partial compensation for the cost of language classes;

🎁 Birthday celebration present;

🏝 Time for proper rest and 24 working days of Annual Vacation;

🍲 Breakfasts and lunches in the office (partially paid by the company).

Requirements:

• Certified coaching qualifications or specialized training.
• 3+ years of hands-on experience in designing and delivering training programs for managers.
• Practical experience in team management.
• Relevant higher education (preferably in pedagogy, management, psychology, or philology).
• Solid understanding of group dynamics and practical application of Kolb’s learning model.
• English proficiency at B1+ level.
• Knowledge of the latest L&D trends and experience working with LMS platforms.

Will be plus:

• Proficiency in languages: Russian, Ukrainian, and English at a level sufficient for conducting training sessions.

At EVIQO TECHNOLOGIES, we’re not just building the future of EV charging — we’re reshaping it. Our mission is to make sustainable energy more accessible, cost-effective, and user-friendly.

We’re rapidly expanding across North America and Europe, competing with top players like Tesla, Autel, and ChargePoint. Our Level 2 chargers set new benchmarks in the industry, and we’re looking for a sharp, detail-oriented СFO Assistant (Business Manager) to support our Finance team with analysis, planning, and internal operations.
 

This is a high-impact, cross-functional role with broad exposure across finance, operations, and growth — perfect for someone who wants to strengthen their operational and business development skill set in a fast-paced, purpose-driven startup.

You’ll work directly with senior leadership on performance tracking, financial insights, stakeholder communication, and special projects.

What You’ll Do:

• Track financial targets and business performance across products and teams
• Prepare and update margin reports, project dashboards, presentations, and internal documentation
• Support the Finance Director with operational follow-up and day-to-day planning
• Draft and maintain structured reports in Excel / Google Sheets — with clean logic and accuracy
• Manage partner communication (in English), ensuring timely follow-ups and consistent messaging
• Support leadership with ad hoc operations and cross-functional projects
• Ensure smooth execution of ongoing initiatives through follow-up and coordination
• Perform other duties as needed to support successful execution of business and project goals
   

What you brings:

• 2+ years in a structured, analytical role (consulting, audit, finance, ops)
• Strong Excel / Google Sheets, Chatgpt and financial analytics skills (structure, formulas, formatting)
• Fluent in English — both written and spoken (you’ll write to partners)
• Organized, precise, and self-managing person who values accuracy, structure and analytical thinking
• Excellent communicator with a problem-solving mindset
• Comfortable juggling multiple tasks and shifting priorities

Nice to Have:

• Experience in structured environments (e.g., Big 4, consulting firms, tech companies)
• Familiarity with business plans, budgets, or financial forecasts
• Experience with partner-facing communication and external reporting
• Background in Finance, Economics, Business, or similar fields
   

Why Join Us:

• Work directly with executive leadership on high-impact tasks.
• Clear growth track into an Operations or Finance Management role.
• Ongoing mentorship and learning from experienced C-level leaders.
• Professional autonomy with structured support — no micromanagement.
• A smart, collaborative team that values precision and purpose.

Interested? Send us your CVso we can have a better look at your experience.

The international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Poland and Portugal.
Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.
Together, we turn ideas into action—let’s get started!

✅ Requirements:
✔️A minimum of 5 years commercial experience in web development.
✔️At least 3 years of commercial experience with Angular 2+ (we are using Angular 15).
✔️Proficiency with Typescript.
✔️Familiarity with testing frameworks and test runner frameworks such as Jest.
✔️Experience consuming REST APIs.
✔️Clear understanding of SOLID/GRASP principles, client-side architecture, and design patterns.
✔️Awareness of cross-browser compatibility issues and client-side performance considerations.
✔️Exceptional learning skills, problem-solving, and ability to work independently.
✔️Solid understanding and extensive experience with tools like Git, npm, Webpack, Babel, and Linters.
✔️Intermediate level of English.

✅ Would be a plus:
✔️Experience in working with Nx framework.
✔️Experience in working with TypeScript AST and writing code modifiers.
✔️Experience with GitLab CI.
✔️Experience in working with Docker, NGINX, and NodeJS.
✔️Strong product eye & understanding of typical web UX.

✅ Responsibilities:
✔️Develop a complex iGaming platform using Angular 15 and Typescript.
✔️Write high-quality, scalable, testable, and high-performant code.
✔️Participate in software system testing and validation procedures, programming, and documentation.
✔️Potentially lead assigned projects, including assigning tasks, coordinating efforts, and monitoring performance.
✔️Provide technical advice and assist in solving programming problems.
✔️Perform code reviews and provide feedback to ensure code quality.

The world leader in producing unique chemical compounds and R&D chemistry services for major pharma and agrochemistry corporations. In 2025 we’ve started the implementation project of a new ERP system (IT-enterprise) for one of the companies in our group. Currently we are looking for candidates to fill the software developer position in the project team.

IN THIS ROLE YOU WILL:

• Play key role in ERP functional components implementation including tasks creation and estimation.
• Development and adaptation of ERP system according to the business requirements. It includes:
  • Creation of user interfaces and forms
  • Algorithms’ implementation
  • Setting up business processes executed in Camunda.
  • Reports development
  • Program interfaces and system integration using REST API
  • Preparation of configuration packages for its deployment to the production environment
• Active cooperation with the project team including both our and the supplier’s teams.
• Documentation creation according to the corporate standards and templates including configuration protocols, functional specifications, test cases and migration protocols.
• Communication with the consulting team to ensure the solution compliance with functional requirements to the project.
• Contribute to creation of technical tasks for development.
• Participation in preparation of test cases and test execution.
• Support ERP integration and data migration with/from existing systems
• Participation in incident and problem solving.

WE ARE LOOKING FOR SOMEONE WHO HAS:

• 5+ years of hands-on software development experience
• Strong knowledge of C#, .NET Core, Web/REST API
• 2+ years of experience in ERP implementation projects including development of system integration modules
• Solid knowledge of SQL
• Knowledge of business processes notations.
• Ability to contribute to business requirements and effectively communicate with analysts and users
• BSc or MSc degree in IT, Math or Economics.
• Knowledge of IT-enterprise ERP is must be!
• Knowledge of Iron Python will be a plus
• Successful candidates are expected to be attentive, responsible and fast learners.

WE OFFER:

• Competitive compensation depending on experience and skills
• Interesting and challenging tasks
• Flexible working hours
• Comprehensive benefits package including sick leaves, annual vacation, medical insurance and sport compensations
• Individual annual budget on education
• Friendly working environment
• English language courses
• Convenient office location
• Dental services and therapeutic massage in the office

The research company that is currently one of the largest in Ukraine engaged in world-class research in the field of fine organic synthesis and the development of preparative methods for synthesizing organic compounds. These studies are promising for the pharmaceutical and biotechnology industries.

The company collaborates with leading pharmaceutical and biotechnology firms as well as research centers in Europe, North America, Australia, China, and Japan.

Our core values are professionalism, respect, teamwork, social responsibility, care for the scientific environment, and proactivity.

The System Administration Department is expanding and invites applications for the position of ERP System Administrator.

Key Responsibilities:

• Participation in the initial implementation and configuration of the IT-Enterprise ERP system
• System administration: monitoring, configuration, updates, ensuring stable operation
• Managing access rights, data security, and backups
• Collaboration with the development team to implement new functionalities
• Technical user support: consulting, training, incident resolution
• Documentation of settings, changes, and solutions

Candidate Requirements:

• At least 2 years of experience working with the IT-Enterprise ERP system
• Practical experience with Microsoft SQL Server (administration, queries, optimization)
• Understanding of ERP system architecture, experience with system integration
• Knowledge of typical business processes in manufacturing, logistics, or service companies
• Analytical thinking, independence, results-oriented mindset
• Willingness to delve into the specifics of the company’s work and its digital ecosystem

We offer:

• Job security and full social guarantees (official employment, transparent salary with timely payments, 24 days of paid vacation)
• A 40-hour work week and hybrid work format
• English language courses
• Access to dental and massage services
• Interesting and ambitious tasks
• Opportunities for training and professional development

Join the NAVI Team as a Designer!

NAVI is one of the leading esports organizations in the world, with millions of fans across the globe. We've gathered top talents and professionals, and together we're moving forward because we are BORN TO WIN!
 

We’re looking for a Graphic Designer with a focus on communication design — from concept to final visuals. Someone with a precise hand and a sharp eye — who thinks in images, works fast, and wants to create ambitious projects with a digital-first mindset and a strong sense of contemporary visual culture.
 

KEY REQUIREMENTS:

• Portfolio with examples of work — required.
• Confident use of Adobe Creative Suite: Photoshop, Illustrator, After Effects.
• Proficiency in Figma and other web prototyping tools.
• Experience working with AI tools for image and video generation.
• Understanding of social media design specifics: formats, tools, content types.
• Familiarity with MS Office / Google Workspace.
• Strong craftsmanship: deep understanding of typography and composition.
• Basic artistic skills: composition, color, light.
• A strong sense of contemporary visual culture.
• Precision, attention to detail, and ability to work fast without compromising quality.
• A constant desire to learn and grow.
• Experience or deep understanding of the esports industry.
   

KEY RESPONSIBILITIES:

• Creating compelling visuals for digital channels (Instagram, Facebook, Telegram, X, TikTok, YouTube, etc.).
• Developing design concepts for marketing and communication campaigns.
• Adapting visual content for various communication platforms.
• Participating in brainstorms and creative sessions.
• Solving design tasks and making decisions within your scope.
• Collaborating with the content team, SMM, video production, and marketing.
• Ensuring consistency of all design work with the brand style while exploring new creative approaches.
• Designing landing pages.
   

Would be a plus:

• Experience with Cinema 4D or Blender.
   

WHAT WE OFFER:

• Medical insurance (after successfully passing the probation period).
• 24 working days of annual leave.
• Fully paid holidays and sick leave.
• Flexible working hours.
• Group sports sessions for employees twice a week.
• Bonus system for Office Employees
• 50% reimbursement for English lessons.
• Educational support.
• 50% discount on shop.navi.gg.
• Modern office, snacks in the office, corporate events, and watching matches together :)

About

We encourage you to apply if you are an agile, proactive, intellectually curious leader who enjoys building complex systems while keeping them inherently simple. As a Lead Business Analyst, you'll mentor and guide other Business Analysts while collaborating closely with our Business stakeholders and Executives.

You will work with our stakeholders, collecting and refining requirements while still being able to make decisions independently. After polishing user stories, you'll assist engineers during the delivery process and later learn about our users' behavior.

Requirements

• At least 5 years in a Business Analyst role
• Extensive theoretical and working knowledge of BA methodologies and tools
• Experience leading and mentoring Business Analysts
• Be able to write very well-structured and detailed user stories in the rule-oriented format
• Possess strong interpersonal skills and comprehensive experience working in a team with a complex stakeholder structure
• Experience creating well-organized documentation and diagramming complex flows; be comfortable to work with diagrams consisting of hundreds of elements
• Familiarity with Relational Databases to be able to understand complex data structures and identify necessary changes
• Engineering degree, ideally in Computer Science, Information Technology, or related field
• Experience in working in a distributed all-remote team;
• Fluent English

Would be a plus

• Experience working on AI-driven products is highly preferable

• Experience as a Business Analyst in the Education domain is an advantage

   

What will you do

• Mentor and lead Business Analysts (currently one BA), including plannings, reviews, providing guidance and support, conducting one-on-one meetings
• Ensuring the development team receives tasks on time and in sufficient quantity
• Proactively work with stakeholders to identify business, stakeholder, solution (functional, non-functional), transition requirements, and business rules
• Analyze the current state (As-Is) as well as impact analysis (To-Be) and identify gaps
• Prepare user stories / change requests based on the collected requirement while working with Solutions Architect and Designers
• Thoroughly polish user stories to cover every little detail to minimize product defects
• Prepare or modify existing BMPN diagrams to supplement user stories, specifications, and change requests
• Conduct research and analyze the business domain, including competitor analysis, market research, etc.
• Based on the analysis, be able to come up and suggest different approaches to business decisions
• Work with the Engineering team during all SDLC stages to clarify the goal, requirements, corner-case scenarios, relevant test cases, etc.

WalkMe team helps to design and implement digital adoption initiatives with internal teams of big enterprise client. We are seeking a WalkMe Engineer to work in order to develop non-code solutions and deploy them on various applications. 

If you are not familiar with the WalkMe product at all, we’ll quickly teach you and provide you with all needed materials to make sure you're confident in your position. WalkMe Engineer will be trained according to the following plan: 

 - WalkMe University training (up to 2 weeks)  
- Test project with internal mentorship of senior member of the team  
- Join the working team, work on real projects. 

Requirements 

• HTML, CSS strong junior level is the must 
• UX/UI Background 
• Technical mindset with strong desire to learn new technologies 
• Strong organizational skills with a high attention to detail 
• Team player/collaborative working style 
•  Upper-Intermediate + level of English 

Nice-to-haves 

• Solution engineering experience at a SaaS company 
• Experience working with IT project on designer/front-end developer/QA engineer and/or similar positions 
• jQuery selector experience 
• WalkMe experience 

Expected qualifications 

• Build and deliver complex features with confidence  
  You take ownership of major parts of a project, building advanced features that meet both technical and business needs.  
• Make smart technical decisions and contribute to design discussions  
  You can design and implement solutions independently, and you help shape system architecture to support scalability and long-term goals.  
• Support and mentor junior developers  
  You share your experience with less-experienced teammates, offering guidance on code quality, design choices, and development best practices. 

What we offer   

• Continuous learning and career growth opportunities 
• Professional training and English/Spanish language classes   
• Comprehensive medical insurance 
• Mental health support 
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more 
• Flexible working hours 
• Inclusive and supportive culture

We are looking for a skilled System Administrator to manage and optimize our cloud infrastructure, identity management, and security frameworks. You will be responsible for deploying and maintaining AWS workloads, implementing IAM best practices, and ensuring system security and compliance. This role requires expertise in automation, identity providers, and network administration to support a secure and scalable IT environment.

What you'll do

Cloud & Infrastructure Management

• Manage, deploy, and optimize AWS workloads and infrastructure using Terraform.
• Ensure cloud infrastructure follows best practices for security, scalability, and compliance.
• Maintain and improve infrastructure automation, security policies, and IAM controls.

Identity & Access Management (IAM)

• Administer and optimize IDP solutions, specifically Okta.
• Implement and maintain Okta Workflows for automation of identity-related tasks.
• Manage SSO (Single Sign-On), MFA (Multi-Factor Authentication), and user provisioning/deprovisioning.
• Integrate Okta with Active Directory, cloud applications, and third-party services.
• Ensure compliance with IAM security policies and best practices.

System Administration & Security

• Perform Active Directory administration, GPOs, and domain services.
• Implement and enforce CIS benchmarks for macOS and Windows environments.
• Administer patch management for Windows servers/workstations, Linux, and macOS.
• Configure RMM systems for device monitoring, automation, and security enforcement.

Networking

• Expertise in network administration, including Cisco Meraki and Check Point firewalls.
• Zero Trust security frameworks and compliance standards.

What you bring

• 3+ years of experience in system administration, cloud infrastructure, and automation.
• Hands-on experience with AWS services (EC2, S3, IAM, VPC, etc.) and Terraform.
• Expertise in Identity & Access Management (IAM), including Okta and Okta Workflows.
• Experience with Active Directory administration and integration with cloud IDPs.
• Strong scripting skills in Bash, PowerShell, and macOS scripting.
• Experience with patch management for Windows, Linux, and macOS.
• Knowledge of CIS hardening guidelines for Windows and macOS.
• Familiarity with Remote Monitoring and Management (RMM) systems.
• Preferred: Certifications such as AWS Certified SysOps Administrator, Terraform Associate, or Okta Certified Administrator, or 3 years of proven experience in these areas.

Deep Knowledge Group is a data-driven consortium focused on advanced analytics, deep tech innovation, and longevity science. With a portfolio of SaaS platforms spanning market intelligence, HealthTech, AI, and investment ecosystems, DKG empowers decision-makers through precision insights and scalable technology.

We are seeking an experienced SaaS Sales Consultant / Advisor / Expert to drive go-to-market strategy, customer acquisition, and revenue growth for our growing portfolio of SaaS platforms. This is a flexible, hourly-based consulting position. This role is ideal for a results-oriented professional with strong experience in B2B SaaS sales, strategic partnerships, and enterprise client engagement.

Key Responsibilities:

• Shape and execute the sales strategy for multiple DKG SaaS products (HealthTech analytics, investment dashboards, ecosystem mapping tools, etc.)
• Identify and engage high-value leads across Life Sciences, AI, Finance, and Public Sector verticals
• Lead full-cycle sales: outreach, demo, proposal, negotiation, and onboarding
• Build and maintain strong relationships with enterprise clients, C-level stakeholders, and institutional partners
• Collaborate with product, marketing, and operations teams to optimize sales funnels, client success, and feedback loops
• Support pricing models, licensing terms, and channel sales development
• Provide strategic input into platform positioning and value articulation in target markets
  
   

Requirements:

• 5+ years in SaaS sales, business development, or consulting — ideally in tech, health, or finance
• Proven track record of enterprise-level client acquisition and retention
• Deep understanding of SaaS business models, sales funnels, and CRM systems
  Excellent communication, presentation, and negotiation skills
• Familiarity with market intelligence platforms, data visualization tools, or B2B SaaS ecosystems is a strong plus
  Experience working with distributed, remote, or cross-border teams is advantageous

Engagement Model:

• Hourly-based consulting (remote/flexible)
• Estimated 10–20 hours/month with potential to expand
• Monthly timesheets and reporting
• Ideal for professionals already consulting or advising in relevant fields

Preferred Qualifications:

• Background or network in HealthTech, FinTech, AI, or Government/Policy sectors
  Exposure to marketplaces, analytics tools, or subscription-based platforms
• Existing network of relevant enterprise or institutional clients
  
   

What We Offer:

• Competitive compensation structure with performance-based incentives
• Fully remote
• High-impact role in a growing portfolio of globally recognized platforms
• Opportunity to work with thought leaders in longevity, AI, and digital transformation
• Fast-paced, innovation-driven culture

We are hiring a Senior/Middle Software Engineer (backend). 

We’re seeking exceptional individuals who are passionate about making a real impact. As a Software Developer, you’ll play a pivotal role in shaping the future of Esoterica Games and driving our success.

💼 Company: Esoterica Games
🌎 Location: Georgia/Tbilisi
🏠 Remote: Remote/Hybrid
💻 Tech stack: 💯 Kotlin, Micronaut framework, PostgreSQL, RabbitMQ, Redis
⌛️ Full-time: Yes
🤝 Hiring process: recruiter screening, tech screening (system & software design), offer
🌏 Language Skills: English/Russian
🕜 Experience: 4 years of more of JVM stack, strong command of Kotlin is required

Why join Esoterica Games?
🧑‍💻 Exciting project in iGaming
📚 Continuous learning opportunities
🌍 Flexible work options – office or remote

We’re looking for a talented graphic or presentation designer (min. 1 year of experience) to help us craft high-quality B2B presentations. You’ll work on creating slide decks, infographics, templates, and visual materials for business clients.

Responsibilities:

• Design B2B presentations for clients, partners, or investors
• Turn rough content/ideas into clear, well-structured slides
• Maintain consistent brand visuals (colors, fonts, styles)
• Create/update infographics, icons, charts, diagrams
• Prepare files in PowerPoint / Keynote / Google Slides
• Coordinate with marketing and sales teams to adapt content

Requirements:

• 1+ years in graphic or presentation design
• Portfolio with presentations, templates, and visuals
• Strong skills in PowerPoint, Keynote, Google Slides, Adobe CC; and Figma
• Understanding of visual storytelling, typography, and layout
• Ability to visualize data (charts, graphs, flows)

Details:

• Part-time (~20 hrs/week, flexible schedule)
• Remote or hybrid

• Payment: Based on experience

   

United Tech is growing fast in one of the most dynamic digital markets, social networking, and we are here to shape the future of how people connect. With global expansion and ambitious goals ahead, we are looking for a Marketing Analyst, who is ready to transform complex data into real business results. In this role, your insights will directly influence how we attract and retain millions of users across diverse markets. 

You will work at the intersection of analytics, marketing, and strategy, building predictive models, optimizing acquisition funnels, and guiding key decisions with sharp, data-driven thinking. Our analytics team supports multiple products, delivering everything from intuitive dashboards to deep-dive research and A/B testing

In this role, you will

• Solve technical issues with tracking and data quality independently and with support from our analytical service managers
• Collaborate with the marketing team to optimize key performance metrics
• Build core logic for analyzing user acquisition and remarketing funnels
• Improve BI reporting and LTV forecasting mechanics

It’s all about you 

• 1+ year of experience as a marketing or product analyst
• 1+ year of hands-on experience with SQL
• 1+ year of experience working with Tableau 
• Advanced understanding of how ad networks work and the mobile marketing ecosystem
• Strong communication skills and the ability to clearly present data insights
• Focused on outcomes, not just processes

Would be a plus

• Experience with Appsflyer and Firebase
• Familiarity with LTV forecasting methods and algorithms
• Experience with Google BigQuery

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work remotely with a flexible schedule 
• Workspace rental reimbursement in other cities and abroad
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Tech Interview
• Bar Raising
• Reference check
• Offer

Milliorize provides end-to-end platforms and services for the iGaming industry. Our focus is delivering Social Casinos with superior player experiences using gamification, customisation, and cutting-edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. We are passionate about the future of iGaming and take pride in providing a competitive edge to our players.

About the Role
We’re looking for a hands-on and experienced Lead Customer Success Manager to oversee customer operations for a fast-growing social casino product. In this role, you'll lead cross-functional support teams (Customer Support, KYC, and Payments), ensuring exceptional player experience, compliance with regulations, and seamless collaboration with Product, Finance, and Marketing.

If you're a strong communicator, detail-oriented, and passionate about team leadership, process improvement, and customer experience in the iGaming space — this is the perfect next step.

Responsibilities:

Customer Support Operations

• Lead and supervise a distributed team of 5 Customer Support agents (in-house + outsourced across shifts).
• Monitor team KPIs, performance, and service quality across all time zones.
• Handle escalated cases and implement efficient resolution workflows.
• Ensure agents are trained on new product updates, promotions, and casino policies.

 KYC & Compliance

• Oversee identity verification processes via tools like Sumsub or similar (Veriff, Jumio, Seon).
• Ensure full compliance with AML and responsible gaming regulations in sweepstakes operations.
• Monitor risk signals, suspicious behavior, and initiate investigations.

Payment & Risk Operations

• Supervise the resolution of payment disputes (withdrawal delays, chargebacks).
• Collaborate with Finance and payment providers to address complex issues.
• Track dispute trends and implement process improvements.

Cross-Functional Collaboration

• Act as the voice of the player by sharing feedback with Product, Marketing, and Tech teams.
• Align customer operations with retention initiatives and user journey optimizations.

 Team Development

• Conduct performance reviews, give regular feedback, and lead training efforts.
• Cultivate a positive, proactive support culture that values empathy and accountability.

Requirements

• 5+ years in iGaming (support, KYC, fraud, or payments), ideally in a leadership or senior role.
• Strong knowledge of AML/compliance in online gambling or sweepstakes.
• Experience with support tools (Zendesk, Intercom, Salesforce, Freshdesk).
• Hands-on experience with fraud/KYC tools: Sumsub, Jumio, Seon, Veriff, etc.
• Strong team management, escalation handling, and cross-department collaboration skills.
• Fluent English — verbal and written.

Who will you have the opportunity to meet during the hiring process (stages): Сall, HR interview, Tech Interview, Management interview

Why Join Us?

• Be a part of a collaborative and innovative team.
• Work on impactful projects with a global reach.
• Opportunity to take ownership and implement your ideas to drive real results.

What we can offer you:

1. We have stable and highly-functioning processes – everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals. 
2. You will have enough independence to make decisions that can affect not only the project but also the work of the company.
3. We are a team of like-minded experts who create interesting products during working hours, and enjoy spending free time together.
4. Do you like to learn something new in your profession or do you want to improve your English? We will be happy to pay 50% of the cost of courses/conferences/speaking clubs.
5. Do you want an individual development plan? We will form one especially for you + you can count on mentoring from our seniors and leaders.
6. Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus.
7. And what if you want to relax? Then we have 21 working days off.
8. What if you are feeling bad? You can take 5 sick leaves a year.

A little more information that you may find useful:

• our adaptation period lasts 3 months, this period of time is enough for us to understand each other better;
• there is a performance review after each year of our collaboration where we use a skills map to track your growth;
• we really have no boundaries in the truest sense of the word – we have flexible working day, remote or office is up to you.

Of course, we have a referral bonus system. So if you have a friend who likes our job opening, you can give us their telegram contact, and we in turn will thank you with a bonus if we start working with them!