Jobs at Djinni

Hello everyone 👋

At Intobi, we're a software and product development company passionate about driving innovation and progress.

We help our clients succeed by delivering custom-built tech solutions designed to meet their unique needs.

Our expertise lies in developing cutting-edge Web and Mobile applications.

We are looking for a Middle Automation QA Engineer to join our team in Poland. The role will primarily focus on API testing (80%) with UI testing (20%). You will help design, enhance, and maintain automation frameworks, ensuring efficient and scalable testing.

Key Responsibilities:

— Contribute to designing and improving automation testing strategies.

— Develop and maintain automation frameworks for API, UI, and LLM validation.

— Ensure scalability, maintainability, and reusability of automation code.

— API Testing: Develop automated API tests in Python using the Requests library.

— UI Testing: Create and maintain UI tests with Playwright.

— Integrate automated tests with Postman collections where applicable.

— Execute performance, regression, and functional tests.

— Integrate automation tests into CI/CD pipelines (Jenkins preferred).

— Work with Docker and Kubernetes to manage and scale test environments.

— Collaborate with developers, QA, and DevOps teams to improve the QA process.

— Write test plans, strategies, and design documents.

— Track issues using Jira and manage test cases (Xray optional).

— Analyze logs, investigate failures, and troubleshoot in staging and production.

Required Skills:

— 5 years of experience in test automation or a related QA role.

— Strong programming skills in Python.

— Solid experience in API automation (Requests library) and UI automation (Playwright).

— Experience with CI/CD tools (Jenkins preferred).

— Experience with Docker & Kubernetes for test environments.

— Strong analytical, problem-solving, and debugging skills.

— Experience with Jira for tracking and reporting.

— Ability to work independently and proactively in a fast-paced environment.

Nice to Have:

— Experience with Kafka.

— Familiarity with Xray for test management.

— Knowledge of AWS cloud services.

Please send your CV here or via email

Should the first stage be successfully completed, you’ll be invited to a personal interview.

Description

Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a Junior Content Creator
In this role, you will collaborate with experienced content and marketing managers to create and adapt content, support content distribution, research industry trends, and help maintain a scalable content system.

Requirements

Content Creation & Adaptation

• Write or co-create 2–3 blog posts per month under the guidance of senior team members, using the content matrix, internal materials, and expert insights.
• Repurpose long-form content into short, platform-specific formats for LinkedIn, X, Medium, and online communities.
• Assist in preparing clear and structured visual briefs for designers (posts, carousels, newsletters, infographics).
• Support storytelling-driven content such as founder stories, behind-the-scenes, team spotlights, and life-format pieces.

Research & Insights

• Contribute to research on new content ideas, formats, and emerging trends in the tech industry.
• Help identify trending topics, audience interests, and content patterns across social platforms and competitor channels.
• Gather insights to support content planning and experimentation.

Content Distribution

• Assist in distributing adapted content across relevant online communities following established guidelines and checklists.
• Support a structured and scalable content distribution workflow.
• Help prepare short-form snippets and micro-content for PR, syndication, and outreach activities.

Content Planning & System Management

• Work with the existing content matrix and content calendar.
• Help maintain and update the schedule using Microsoft 365 and Metricool.
• Track content production stages, deadlines, and publishing timelines.

Analytics & Improvement

• Monitor basic content performance metrics: views, engagement, clicks, read time.
• Prepare simple descriptive monthly insights (what performed better or worse) under team guidance.
• Support incremental improvements in formats, topics, and distribution based on results.

What We’re Looking For

• Strong written English skills (clarity, structure, tone).
• Genuine interest in content marketing, storytelling, social media, and the tech industry.
• Ability to simplify and adapt complex ideas into clear, engaging, platform-specific content.
• Basic understanding of social media marketing principles and what makes content perform well on platforms like LinkedIn, X, Medium, communities, newsletters.
• Curiosity and research mindset: ability to explore trends, topics, audience behavior, and competitor content.
• Basic understanding of storytelling principles and narrative structure.
• Strong organizational skills, attention to detail, and ability to follow processes, checklists, and calendars.
• Familiarity with AI content tools, Microsoft 365, and Metricool.
• Willingness to learn new content tools, formats, and workflows.
   

Benefits

• Paid Time Off — 36 paid days per year
• Work From Home (fully remote format)
• Training & Development opportunities
• Partial medical compensation

Our client is a large international enterprise developing and maintaining a clinical-focused Core solution as part of a broader software suite.

The project is centered around the continuous development and enhancement of a complex software platform built within an existing large framework, with a strong focus on stability, performance, and maintainability.

The role involves working as part of a cross-functional Scrum team, collaborating closely with software engineers, UX analysts, and senior team members to implement new functionality, improve existing components, and ensure reliable operation of the solution.

• Responsibilities:

  • Work together with other Scrum team members on a project within the client's software suite
  • Participate in Scrum planning sessions by analyzing the work to be done
  • Implement new functionality or code refactors based on detailed specifications and mock-ups
  • Closely work together with other development team members and a UX analyst
  • Discuss technical design with senior team members when needed
  • Participate in writing unit tests for newly developed functionality
  • Participate in performing code reviews
  • Report work progress on a daily basis
  • Focus on bug fixing when needed

• Mandatory Skills Description:

  • Master degree in Software Engineering, or equivalent through experience
  • Minimum 3 years of relevant experience in development of high-quality software solutions within an existing large framework
  • Good knowledge of relevant programming languages and supporting frameworks (C++, Qt, QML)
  • Knowledge of 3D Rendering (OpenGL, Vulkan, ...) is an asset
  • Open and good communicator
  • Ability to work independently and know when to escalate or discuss challenges or identified issues
  • Fluent in English (spoken and written)

Company Overview

We are partnering with an innovative, early-stage US-based startup that is revolutionizing the shipping industry. Their platform empowers shippers to dynamically manage freight spend through advanced workflows, insightful analytics, and root cause analysis — enabling faster and more informed decision-making.

Position: Senior Frontend Engineer (Vue.js) — Full-Stack a Plus 

Location: Remote 

Engagement: Part-Time to Full-Time

About the Role
We are looking for a strong frontend engineer with deep Vue.js experience who genuinely understands the frontend build process — not just writing components, but the tooling underneath them. You will own meaningful frontend work including migrating legacy webpack/bundler configurations to Vite, building out a widget system, resolving Storybook dependency issues in Docker, and cleaning up package management (the project currently uses yarn and may not need to).
This is a startup environment, so we value engineers who are curious, proactive, and have a high ownership mentality. You should be comfortable discussing technical decisions, not just implementing them. If you also have backend experience with Python and Django, that's a strong bonus — there are straightforward backend tasks you can flex into (or learn on the job).
What you will do

• Build and maintain frontend features using Vue.js
• Migrate existing webpack/bundler configurations to Vite across the application
• Build out a widget system and resolve Storybook dependency issues within Docker
• Evaluate and clean up package management tooling
• Integrate with Django-based backend APIs
• Work closely with product and design to translate requirements into high-quality, performant code
• Participate in code reviews and contribute to a culture of continuous improvement
• Troubleshoot and debug issues across the frontend — and the backend when needed

What we are looking for

• Strong frontend engineer with proven Vue.js experience
• Solid understanding of frontend build tooling — Vite, webpack, Docker, and how it all fits together
• Thoughtful about developer experience, dependency management, and build pipelines
• Comfortable working independently and making technical recommendations
• Excellent problem-solving skills and attention to detail
• Strong communication skills — you can articulate tradeoffs and propose solutions, not just execute tickets
• Available to start part-time with the potential to transition to full-time as the company grows

Nice to have

• Backend experience with Python and Django
• Familiarity with PostgreSQL and Google Cloud
• Experience in logistics, shipping, or freight management
• Knowledge of dynamic freight management, root cause analysis, or workflow enablement tools

What we offer

• Opportunity to join an early-stage startup solving real problems in a massive industry
• Flexible working hours and fully remote
• Collaborative, supportive team that values ownership and initiative

If you are a frontend engineer who cares about build quality as much as UI quality and wants real ownership at an early-stage company, we would love to hear from you.

Hello everyone 👋

At Intobi, we're a software and product development company passionate about driving innovation and progress.

We help our clients succeed by delivering custom-built tech solutions designed to meet their unique needs.

Our expertise lies in developing cutting-edge Web and Mobile applications.

We are seeking an experienced Mid/Mid+ Data Scientist with expertise in Large Language Models (LLMs) such as GPT, Claude, and related technologies. The ideal candidate will have a strong background in natural language processing (NLP), machine learning, and deep learning models. They will play a critical role in developing and deploying cutting-edge LLM applications to drive innovation across our product lines.

Responsibilities:

‌

— Design, develop and optimize Large Language Models for various NLP tasks such as text generation, summarization, translation, and question-answering

— Conduct research and experiments to push the boundaries of LLM capabilities and performance

— Collaborate with cross-functional teams (engineering, product, research) to integrate LLMs into product offerings

— Develop tools, pipelines and infrastructure to streamline LLM training, deployment and monitoring

— Analyze and interpret model outputs, investigate errors/anomalies, and implement strategies to improve accuracy

— Stay current with the latest advancements in LLMs, NLP and machine learning research

— Communicate complex technical concepts to both technical and non-technical stakeholders

Requirements:

‌

— MS or PhD degree in Computer Science, Data Science, AI, or a related quantitative field

— 2-3+ years of hands-on experience developing and working with deep learning models, especially in NLP/LLMs

— Expert knowledge of Python, PyTorch, TensorFlow, and common deep learning libraries

— Strong understanding of language models, attention mechanisms, transformers, sequence-to-sequence modeling

— Experience training and fine-tuning large language models

— Experience with classical ML models - XGBoost, LightGBM

— Proficiency in model deployment, optimization, scaling and serving

— Excellent problem-solving, analytical and quantitative abilities

— Strong communication skills to present technical information clearly

— Ability to work collaboratively in a team environment

— Fluency in Ukrainian and English

Preferred:

— Research experience in LLMs, NLP, machine learning

— Experience working with multi-modal data (text, image, audio)

— Knowledge of cloud platforms like AWS, GCP for model training

— Understanding of MLOps and production ML workflows

— Background in information retrieval, knowledge graphs, reasoning

Please send your CV here or via email

Should the first stage be successfully completed, you’ll be invited to a personal interview.

Description

Our Client is the leader of the US Broadcasting Market and one of the biggest companies on that is providing Broadcasting Media Entertainment to users on OTT.

Project scope implies testing and test design of the UI Tools and APIs.

Requirements

• Good knowledge of testing theory (test types, test cases, bug reports etc.)
• Knowledge of Operating Systems and network protocols 
• Attention to details, patience and investigation skills
• At least intermediate English level
• Fast learner with strong problem-solving skills

Job responsibilities

• Manual testing of media applications on set-top boxes and smart TV. 
• Creating bug reports. 
• Creating and updating test documentation. 

• Our client is a large international enterprise developing and maintaining a clinical-focused Core solution as part of a broader software suite.
  
  The project is centered around the continuous development and enhancement of a complex software platform built within an existing large framework, with a strong focus on stability, performance, and maintainability.
  
  The role involves working as part of a cross-functional Scrum team, collaborating closely with software engineers, UX analysts, and senior team members to implement new functionality, improve existing components, and ensure reliable operation of the solution.

• Responsibilities:

  • Work together with other Scrum team members on a project within the client's software suite
  • Participate in Scrum planning sessions by analyzing the work to be done
  • Implement new functionality or code refactors based on detailed specifications and mock-ups
  • Closely work together with other development team members and a UX analyst
  • Discuss technical design with senior team members when needed
  • Participate in writing unit tests for newly developed functionality
  • Participate in performing code reviews
  • Report work progress on a daily basis
  • Focus on bug fixing when needed

• Mandatory Skills Description:

  • Master degree in Software Engineering, or equivalent through experience
  • Minimum 3+ years of relevant experience in development of high-quality software solutions within an existing large framework
  • Good knowledge of relevant programming languages and supporting frameworks (C++, Qt, QML)
  • Knowledge of 3D Rendering (OpenGL, Vulkan, ...) is an asset
  • Open and good communicator
  • Ability to work independently and know when to escalate or discuss challenges or identified issues
  • Fluent in English (spoken and written)

• Nice-to-Have Skills Description:

  • 3D Rendering (OpenGL, Vulkan)

• Languages:
  • English: C1 Advanced

SKELAR is a venture builder that creates international IT companies according to venture capital investment guidelines. Together with our co-founders, we assemble solid and efficient teams to launch tech businesses that will succeed globally.

We’re looking for an Product Manager for our partner company, Duomo.

Duomo is an app rooted in Christian values, helping people turn Scripture into daily habits and inner peace. We’re building a leading church-tech product for people seeking spiritual renewal.

To achieve this ambitious goal, we’re looking for a Middle Product Manager who will take real ownership of how Duomo evolves and how users experience the product.

What you’ll be responsible for

As our first PM, you will report directly to the Product Lead and:

• Own product areas end-to-end: problem discovery → solution → delivery → outcome.
• Drive the product development plan, balancing quick wins and long-term bets.
• Improve key product metrics (activation, engagement, LTV) through experiments and iteration.
• Translate user needs and insights into clear product goals and measurable outcomes.
• Work closely with Design, Engineering, and Content to turn ideas into business impact.

What we’re looking for:

• 2+ years of experience working as a Product Manager on a B2C product.
• You can break down a vague vision ("make the app more engaging") into a series of testable, measurable hypotheses.
• Before shipping anything, you understand what user behavior you’re aiming to change and how that change impacts key metrics like LTV, activation, or retention.
• Outcome-driven, not output-driven: You feel a physical itch when you see a feature shipped that doesn't move a metric or has a clear hypothesis.
• You thrive in an fast-paced environment with speed, ambiguity, and responsibility.

What will help you succeed in this role?

• You measure success by what changes for users and the business.
• You ask “what problem are we solving?” before building anything.
• You’re comfortable challenging ideas and proposing better alternatives.
• You can execute without heavy processes, but know when structure is needed.
• You’re hungry to grow and continuously improve as a PM.

Why Duomo

• You’ll work on a product with a clear mission and real values.
• You’ll help us transition from a content-rich app into a truly connected spiritual platform.
• You’ll be early enough to influence how product is done at Duomo long-term.

What we offer:

• Competitive salary;
• Significant impact on a rapidly growing business and contribution to how it shapes up;
• Ample career opportunities for ambitious growth and development;
• A possibility to attend internal, external courses, seminars and the access to a corporate library;
• Comfortable working environment. We provide all necessary work equipment for your role and serve complimentary breakfasts, lunches, and snacks in the office;
• 20 days of paid vacation, medical insurance and a variety of sports activities available for employees inside and outside the office.

Let's build the next big everything together!

Description

Our Client is the leader of the US Broadcasting Market and one of the biggest companies on that is providing Broadcasting Media Entertainment to users on OTT.

Project scope implies automating of the UI Tools and APIs. 

Requirements

• Basic test automation experience
• Basic experience in Python is required
• Knowledge of Web Browsers (Browser developer tools and consoled interface)
• Knowledge of Restful service call (HTTP, JSON)
• Experience with API level verification
• Experience in developing test cases, end-end tests for Web application testing
• Experience with Jenkins, Git
• Understanding of QA and Test Automation Methodology
• Good verbal and written communication skills
• Knowledge of AWS and cloud systems would be a plus 

Job responsibilities

• Design and build automated tests
• Create test documentation
• Manage test datasets to make automated tests reproducible
• Work closely with customers to understand their needs and help with end-customer-faced issues
• Troubleshoot – framework/CI/env issues and fix them
• Execute manual or automated tests & regression tests, analyzing results, reporting bugs, etc.
• Work closely with team to understand what they are developing to provide quality suggestions and to develop test plans

Full-time | Remote

About the Product

This is a back-office / ERP platform designed for tour operators and travel agencies, helping them simplify day-to-day operations — from managing bookings to working with multiple suppliers in one place.

The platform integrates with:

• booking.com, trip.com
• GDS systems (Amadeus, Sabre)
• Car rental providers (e.g. Hertz)
• Hotel and accommodation platforms (e.g. Juniper)

Experience in the travel industry is a plus, but not required.

Role Overview

We are looking for a Fullstack Developer who is mainly focused on backend development, but is also comfortable handling small frontend tasks when needed.

You will work on a production ERP system, contribute to backend architecture, integrations, and code quality, and collaborate closely with the team to evolve the product.

Tech Stack

Backend:

• PHP (PHP-FPM)
• Laravel, Symfony
• FrankenPHP
• MySQL, PostgreSQL
• Redis, MongoDB

Frontend:

• Quasar (Vue.js)

Infrastructure & Tools:

• Nginx
• Docker
• Bitbucket

• AWS (EC2, RDS, and other services)

   

Responsibilities

• Develop and maintain backend functionality of the platform
• Work on integrations with external travel APIs and services
• Write and maintain clean, testable code
• Refactor and improve existing backend code
• Occasionally work on small frontend tasks (Quasar / Vue.js)
• Collaborate with the team on architecture, performance, and scalability

• Participate in code reviews and technical discussions

   

Requirements

• Strong experience with PHP
• Hands-on experience with Laravel and/or Symfony
• Experience with AWS
• Understanding of backend architecture and best practices
• Experience with relational databases (MySQL / PostgreSQL)
• Working knowledge of Docker
• Ability to read, maintain, and refactor existing codebases

• Comfortable working with APIs and integrations

   

Nice to Have

• Experience with ERP systems or complex business platforms
• Experience in the travel / booking domain
• Familiarity with FrankenPHP
• Basic experience with frontend frameworks (Vue.js / Quasar)

What We Offer

• Competitive compensation, based on experience.
• Professional growth, mentorship, and development opportunities.
• Direct collaboration with the client, with real impact on the product.
• Remote work with a flexible 8-hour working day.
• 20 paid vacation days, paid public holidays, and sick leave.

• Supportive and friendly team culture.

   

Hello everyone 👋

At Intobi, we're a software and product development company passionate about driving innovation and progress.

We help our clients succeed by delivering custom-built tech solutions designed to meet their unique needs.

Our expertise lies in developing cutting-edge Web and Mobile applications.

We are seeking a proactive Python Developer with at least 3 years of experience to join our engineering team. You will be responsible for the full lifecycle of data-driven applications, from building robust backend APIs to designing and maintaining complex data pipelines. The ideal candidate thrives in a DevOps-cultured environment and is eager to work with modern orchestration and cloud technologies.

Core Responsibilities:

— Data Pipeline Management: Develop, optimize, and maintain scalable data pipelines to ensure high-quality data flow.

— API Development: Build and maintain high-performance backend APIs using FastAPI.

— System Reliability: Proactively identify bottlenecks and improve system stability within existing infrastructures.

— Collaboration: Work closely with cross-functional teams to integrate AWS services and workflow orchestration tools into the production environment.

Required Qualifications:

— Experience: 3+ years of professional Python development experience.

— Databases: Strong proficiency in both SQL and NoSQL database design and management.

— DevOps Tools: Hands-on experience with Docker, CI/CD pipelines, and Git version control.

— Frameworks: Proven experience building applications with FastAPI.

— Cloud & Orchestration: Practical experience with AWS services and familiarity with Airflow (or similar workflow orchestration tools).

— Communication: Upper-Intermediate level of English (written and spoken) for effective team collaboration.

Preferred Skills (Nice to Have):

— Experience within the Financial Domain.

— Hands-on experience with Apache Spark and complex ETL pipelines.

— Knowledge of container orchestration using Kubernetes.

— Exposure to or interest in Large Language Models (LLMs) and AI integration.

Please send your CV here or via email

Should the first stage be successfully completed, you’ll be invited to a personal interview.

Cartum is a European brand of the Ukrainian SaaS platform Horoshop, which has been helping entrepreneurs create and grow online stores for over 10 years. Today, more than 12,000 online businesses use our product, and we are actively expanding in the European market.

Bulgaria is one of the key directions of Cartum’s growth. That’s why we are looking for a Marketing Specialist who already has experience working with the Bulgarian market and will help make our brand recognizable and in demand among local entrepreneurs — positioning Cartum as a leading e-commerce platform in the country.
 

Your main responsibilities:

• Analyze the Bulgarian market, competitors, and local trends.
• Plan and execute marketing campaigns to promote Cartum.
• Launch and manage SEO, SMM, PPC, and email marketing activities.
• Identify new channels for customer acquisition and brand awareness growth.
• Work with analytics tools: Google Analytics, Looker Studio, and others.
• Collaborate with design, sales, and product teams.
• Generate and test ideas to scale Cartum in Bulgaria.
   

You might be our perfect match if you:

• Have at least 2 years of experience in B2B marketing.
• Have hands-on experience working with the Bulgarian market (B2B or e-commerce).
• Understand the specifics of SaaS and e-commerce products.
• Are proficient in Google Analytics, Looker Studio, and other marketing tools.
• Can share proven success stories of promoting products or services.
• Have Upper-Intermediate English proficiency.
   

We offer:

• A role in an ambitious international product that is actively growing.
• A team with no bureaucracy or micromanagement.
• Remote work.
• Paid vacation and sick leave.
• Education reimbursement for professional development.
• A competitive salary (discussed during the interview).

Cartum is a European product based on the Ukrainian SaaS platform Horoshop. For more than 10 years, we have been helping entrepreneurs launch and grow online stores. Today, over 12,000 e-commerce businesses use our platform, and we continue to actively expand across European markets.

Bulgaria is a strategic market for Cartum. That’s why we are looking for an Account Manager with Bulgarian language skills who will work directly with Bulgarian clients and help them manage and grow their online stores using our platform.
 

You are our candidate if:

• You are fluent in Bulgarian
• You have experience communicating with clients
• You are focused on finding solutions to client requests and genuinely want to help
• Experience in website creation or working with admin panels will be a plus
   

Your responsibilities:

• Communicate with clients via chat and phone
• Consult clients on all platform features and answer questions related to website setup and related systems
• Help clients choose the most suitable pricing plan
• Create tasks for the internal team and monitor their completion
• Work with multiple clients at the same time
   

We offer:

• A role in an ambitious international product that is actively growing
• A team with no bureaucracy or micromanagement
• Remote work
• Paid vacation and sick leave
• Education reimbursement for professional development
• A competitive salary (discussed during the interview)

Iterasec works with clients worldwide, helping them find vulnerabilities and secure their products. Our projects range from mobile/web applications to complex modern cloud and automotive stacks. We work with both small product companies as well as Fortune 500 enterprises.

We are looking for a talented and motivated Junior Pentester who will join our security team to work on penetration testing and vulnerability/cloud security assessment projects.

We expect a short motivation letter where you can explain your skills, achievements and motivation.

Required skills

- Solid non-commercial cybersecurity experience, such as HTB/THM

- Junior-level cybersecurity certifications would be a plus.

- Comfortable with basic application security testing and common vulnerabilities (like OWASP Top 10, CWE Top 25) and cybersecurity fundamentals

- Strong basic IT skills: Linux, networking (TCP/IP, DNS, HTTP etc.)

- Some experience in scripting/coding languages, such as Java, JS, Python, Shell, etc.

- Strong drive to learn and develop cybersecurity skills

- Technical English (Intermediate)

We offer

- Good salary + bonus system

- Rewarding environment: brilliant team ready to share knowledge and collaborate

- Support in obtaining professional certifications, such as BSCP, OSCP, eWPTX, cloud certifications, etc.

- Courses and conferences which are relevant to the position are sponsored by the company.

- We are a remote-first company with full WFH support and a flexible work schedule.

Responsibilities

- Execute penetration tests and security assessments as part of a team, including internal/external networks, web and mobile applications, Windows and Linux environments, cloud architectures, IoT devices, and more

- Create assessment documentation and reports, clearly identifying vulnerabilities and associated remediation steps

- Conduct security research

About the Product:

Bringg is an enterprise-grade last-mile delivery platform powering global retailers and logistics leaders. The platform processes hundreds of millions of transactions annually, using AI-driven decision-making, advanced algorithms, and distributed systems to optimize routing, dispatch, driver management, and real-time delivery tracking at global scale.

Bringg’s strong Application Support Team works closely with our customer success, ensures platform reliability under high data volume and solves complex operational challenges.

About the Role:

As an Application Support Engineer on the Bringg team, you will own end-to-end resolution of technical and product issues for large international customers. 
You will work closely with customer success, solutions experts, and R&D to investigate incidents, perform root cause analysis, validate fixes, and drive improvements in a mission-critical platform, ensuring a high level of service in an operationally critical environment.

Key Responsibilities:

• Respond to customer and technical support inquiries from Bringg users on Web and Mobile platforms.
• Investigate and diagnose issues using SQL queries, log analysis, and API monitoring tools.
• Manage support cases, prioritize competing incidents, and ensure timely follow-up.
• Escalate complex bugs to the R&D team with clear reproduction steps and impact assessments.
• Coordinate incident communications with internal teams and external stakeholders.
• Validate and functional-test fixes related to support cases across platform components.
• Collect customer requirements and configuration requests to inform platform enhancements.
• Monitor production performance metrics and usage reports to identify support trends.
• Create and update technical documentation and train team members and customers.
• Propose and implement improvements to support processes for efficiency and quality.

Required Competence and Skills:

• 2+ years of experience in L2 or L3 Application Support
• Strong SQL skills for data analysis and troubleshooting
• Hands-on experience with RESTful APIs and system integrations
• Experience supporting Web and Mobile applications in production environments
• Customer-facing mindset, with the ability to manage relationships under pressure
• Experience working in operationally critical, high-pressure environments, including incident management
• Fluent English, with strong written and verbal communication skills

Nice to Have:

• Experience with Postman, Salesforce or other integration/CRM tools 
• Bachelor’s degree in Computer Science or a related technical field.