Jobs Account Manager

About Digis:

Digis is a European IT company with 200+ specialists delivering complex SaaS products, enterprise solutions, and AI-powered platforms worldwide. We ensure transparency, stability, and professional growth opportunities for all our team members.

About the Project:

This is a global marketplace that connects businesses with freelance professionals for project-based work. This role is part of the Business Success team supporting high-value buyers and managed projects, typically involving customers with defined project scopes and budgets. The team works proactively with customers throughout the engagement lifecycle, focusing on project success, customer retention, and long-term account growth.

Requirements:

• 2+ years experience in Account Management, Customer Success, or other relevant experience 
• 1+ in an Account Manager position( recent experience) in the outsourcing/outsaffing companies
• B2+ level of English
• Experience in delivering quality services to clients
• Strong analytical, problem-solving, and multitasking skills
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships

Responsibilities:

• Manage a portfolio of buyers and work directly with high-intent buyers
• Identify and recover missed revenue opportunities
• Help customers find the right freelancer
• Source and match the right freelancer based on skills, experience, budget, and timeline
• Monitor buyer activity and address drop-offs or stalled opportunities

What makes this role exciting:

• One of the world's leading freelance marketplaces with millions of users globally
• Recognizable mature, established product with 15+ years in the market
• Direct impact on revenue growth and business outcomes, not just customer support
• Direct work with high-value B2B customers
• Focus on AI adoption and automation

If this sounds like the right opportunity for you, apply now! We look forward to discussing this further.

DMT Business Development is a leading B2B lead generation and appointment setting agency. We create tailored & effective strategies for clients based on their needs and goals. Our team generated over 2m leads for hundreds of clients and booked 10k+ appointments with businesses of any scope.

Currently we have an open vacancy for Customer Success Manager.

Working conditions:
 

• Working hours: Monday-Friday, 2 PM to 10 PM (Kyiv time);
• 20 paid vacation days per year and company events.
• A young and friendly team environment.
• Benefits include company guarantees, bonuses, and corporate event.
  
  Responsibilities:
   
• Interact with existing customers;
• Get new projects started and develop strategies, manage campaigns;
• Organize customer service at the highest level;
• Assign tasks to the members of the team;
• Cooperate with other teams to reach goals;
• Provide feedback to the client about the work done;
• Ensure high team performance;
• Get feedback and scores from clients;
• Handle complaints and issues;
• Analyze the success of the project, search for the ways to improve company’s performance.
  
  Requirements:
   
• Experience working in an equivalent position (preferably);
• Excellent communication skills;
• Advanced written and spoken English;
• Good understanding of how to work with clients;
• Experience working with native English speakers.
  
   We aim to build a team of like-minded people who strive to show great results and are ready to tackle the challenges of the dynamic market!

AceeX is an international AdTech company that has been operating in the digital advertising market for over 5 years. Their core specialization is the development and growth of our own proprietary technological platform designed to effectively connect advertisers and publishers. AceeX ensures a transparent, scalable, and result-oriented ad buying and selling process, providing clients with access to extensive inventory, diverse formats, and premium audiences worldwide.

The company operates globally across all geos, maintains data centers in Europe, Asia, and the USA. AceeX actively collaborates with large enterprise companies, direct DSPs, and publishers. Their mission is to be the best partner in the AdTech industry, helping clients achieve maximum results in traffic monetization and ad campaign management.

Aceex is looking for Technical Account Manager with a strong background in AdTech to manage client relationships, drive revenue growth, and coordinate campaign execution across programmatic and digital advertising ecosystems.

They are looking for a Middle/Senior level specialist who is an autonomous, team-oriented professional capable of data analysis without requiring constant oversight.

What you’ll be doing:

• manage and grow relationships with advertisers, agencies, and strategic partners;
• own onboarding, campaign launches, optimization, and ongoing account performance;
• coordinate with internal product, operations, and technical teams;
• analyze campaign KPIs and provide actionable optimization recommendations;
• support upsell and cross-sell opportunities across Aceex products;
• troubleshoot delivery, tracking, and integration issues with clients;
• prepare performance reports, QBRs, and strategic recommendations;
• maintain a deep understanding of programmatic advertising and market trends.

What we are looking for:

• 2+ years of experience in AdTech, digital advertising, programmatic, DSP/SSP, or affiliate ecosystems;
• strong understanding of RTB, CPM/CPC/CPA models, tracking, attribution, and analytics;
• experience working with agencies, advertisers, publishers, or ad networks;
• excellent communication and client management skills;
• analytical mindset with experience using reporting tools and campaign dashboards;
• ability to manage multiple accounts and priorities simultaneously;
• english proficiency required; additional languages are a plus;
• high level of autonomy: a team player who can independently interpret data and does not require micro-management.

Nice to have:

• existing network in the digital advertising or affiliate industry;
• experience with mobile advertising, performance marketing, or traffic monetization;
• familiarity with platforms such as Google Ad Manager, DV360, AppsFlyer, Adjust, Voluum, Keitaro, etc.;
• startup or fast-scaling company experience.

AceeX offers:

• fully remote, hybrid, or from our comfortable offices in Kyiv, Mykolayiv, or Odesa;
• medical insurance, paid vacation, sick leaves, and additional days off for personal matters;
• comfortable work schedule with no overtatimes and an opportunity to directly impact product growth;
• out-of-office parties, large-scale corporate events, and regular team buildings despite the remote format.

Let`s talk.

Requirements:

- Experience working with CRM systems (configuration, administration, and analytics).
- Knowledge and hands-on experience with Business Objects (BO) tools.
- Skills in using BI systems or Tableau to create analytical reports and dashboards.
- Proficient in Google Drive tools (Docs, Sheets, Slides, Forms).

Responsibilities:

- Act as a day-to-day point of contact for assigned clients, ensuring timely and professional communication while maintaining strong relationships.
- Monitor client performance, track KPIs (game performance, engagement, revenue), and identify risks or growth opportunities.
- Prepare and support analytical reporting (weekly/monthly reports, GGR, performance, rankings).
- Provide game recommendations based on portfolio knowledge, market trends, and ensure proper game visibility on client platforms.
- Collaborate with internal teams (technical, product, compliance, commercial) to resolve issues, support integrations, and align processes.
- Assist in commercial activities, including negotiations support, upsell/cross-sell opportunities, promotional campaigns, and maintaining accurate CRM and documentation.

Work conditions:
- Medical insurance;
- Regular salary reviews and timely payments;
- Provision of necessary equipment for work as needed.

Professional development:
- Corporate English classes;
- Mentoring from experienced Team Leads;
- 50% reimbursement for courses/certifications/webinars, etc.;
- Development towards leadership positions within the company.

Work-life balance:
- Ability to work fully remotely;
- 20 days of vacation;
- Days off on public holidays;
- Paid sick leave;
- Informal online/offline events.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;

• Follow Responsible Gaming and compliance guidelines.

   

🧭 What makes you a great match:

• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat / messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day / night).

   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We are a digital agency specializing in SEO and performance advertising (Google Ads). We work with small and medium-sized businesses in Ukraine, the US, Canada, the UK, and Europe.

Our goal is not just to “manage projects”, but to scale our clients’ businesses through a systematic and results-driven digital approach.

We are currently looking for a Customer Success Manager who can not only communicate effectively with clients but also think strategically, manage the financial performance of projects, and grow a portfolio of accounts.

Your responsibilities:

• managing a portfolio of clients with a strong focus on results;
• taking ownership of client retention;
• leading strategic meetings with clients;
• monitoring project performance and ensuring clients’ KPIs are achieved;
• identifying opportunities to grow and expand client partnerships;
• handling risks and resolving complex situations;
• prioritizing tasks and coordinating SEO and PPC teams;
• ensuring high-quality reporting and transparent analytics for clients.
   

Required experience:

• 1+ years of experience managing clients or projects in digital marketing;
• experience conducting online presentations and strategic calls;
• experience managing multiple clients simultaneously;
• experience working with US/EU clients (will be a plus);
• experience in upselling and expanding client contracts (will be a plus).

Hard skills:

• understanding of SEO and performance marketing;
• understanding of Google Ads account structure;
• strong proficiency in Google Sheets / Excel;
• experience working with CRM systems;
• strong time management skills;
• English — B2+.

Soft skills:

• strategic thinking;
• ability to handle objections;
• strong negotiation skills;
• structured approach and process management;
• high level of personal responsibility;
• ability to work in a fast-paced environment with deadlines and changing priorities.

What we offer:

• remote work format;
• stable income and transparent motivation system;
• opportunity to influence strategic decisions;
• work with international clients;
• a team that focuses on results rather than formalities;
• work environment without micromanagement;
• investment in your professional development and knowledge sharing;
• a vibrant and supportive company culture.

What matters to us

We are not looking for a task coordinator, but for a true partner for our clients — someone who thinks in terms of ROI, growth, and long-term relationships.

If you want to impact business outcomes rather than just “manage chats”, we would love to get to know you.

Send us your resume, and let’s talk!

We are looking for a proactive and strategic Account Manager to join Dinarys GmbH and drive long-term client success. In this role, you will own client relationships end-to-end during the delivery phase, ensuring transparency, growth, and high-quality service.

You’ll act as the key bridge between clients, delivery teams, and internal stakeholders—balancing operational excellence with strategic account development.

Key Responsibilities:

• Own and manage client relationships during the delivery phase
• Ensure clear and structured reporting to stakeholders
• Handle escalations and resolve issues in a timely manner
• Identify and drive upsell opportunities within existing accounts
• Develop account growth plans, highlighting risks and blockers
• Collaborate closely with Solution/Delivery teams to ensure alignment
• Contribute to and execute account strategy
• Maintain strong proactive communication with clients
• Manage legal and contractual processes:
  • Preparation and coordination of documentation
  • Ownership of signatures and approvals
  • Responsibility for Statements of Work (SoW) and contracts during delivery
• Support marketing initiatives:
  • Work with clients to collect testimonials and reviews on platforms

  • Strengthen client advocacy and brand presence

     

Requirements:

• Proven experience as an Account Manager / Customer Success Manager / Project Manager in IT or digital services
• Strong experience managing clients during delivery phases
• Experience with contracts, SoW, and legal documentation processes
• Demonstrated ability to upsell and grow accounts
• Strong stakeholder management and communication skills

• High level of proactivity and ownership

   

Languages:

• German — B2+ (mandatory)
• English — B2+

• Ukrainian — native speaker

   

Nice to Have:

• Experience working with distributed teams

• Background in eCommerce / digital product development

   

What We Offer:

• Opportunity to work with international clients and complex digital products
• High level of ownership and impact on business growth
• Collaborative and transparent work environment

About the Role:
We are looking for a proactive and client-focused Key Account Manager to join our crypto processing team. You will be the primary point of contact for our merchant partners — building long-term relationships, ensuring their success on the platform, and driving revenue growth through retention and upsell.

Responsibilities:

• Own the full lifecycle of merchant relationships: onboarding, day-to-day support, and strategic account development 

• Act as the main point of contact for a portfolio of merchants — answer questions on integrations, settlement, fees, and product features 

• Monitor merchant performance and proactively reach out to address issues, opportunities, or risks before they escalate 

• Identify upsell and cross-sell opportunities within existing accounts and work closely with the BD team to execute them 

• Drive merchant retention by understanding their business needs and aligning our product capabilities accordingly 

• Prepare regular account reviews and performance reports for both merchants and internal stakeholders 

• Collect and relay product feedback to the product and tech teams — act as the voice of the client internally 

• Stay up to date with industry trends in crypto payments and payment processing 

Requirements:

• 2+ years in account management, customer success, or business development — ideally in fintech, crypto, or payments 

• Strong understanding of payment processing, acquiring, and crypto infrastructure (PSP, gateways, settlement flows) 

• Excellent communication skills — you can explain technical concepts clearly to non-technical merchants 

• Highly proactive: you identify problems and opportunities without waiting to be asked 

• Comfortable working in a fast-paced, international environment 

• English — Upper-Intermediate or higher; additional languages are a plus Nice to Have 

• Experience with crypto processing platforms or stablecoin-based payments 

• Experience working with high-volume merchants or enterprise accounts 

What We Offer 

• Competitive salary + performance-based bonus tied to merchant retention and revenue growth 

• Hybrid setup with offices in Kyiv, Barcelona, and Warsaw 

• A front-row seat in the fast-growing crypto payments space

We create solutions that put the client at the center of marketing. Marketing activities begin with an understanding of the client's needs and behavior, not with a product or campaign.

The platform brings together three key components:

rich historical, real, and forecast customer data, AI-controlled orchestration of the client's multi-channel paths, and statistically reliable assessment of the impact of each marketing action.

This allows you to create personalized, efficient, and measurable marketing that is truly customer-oriented.

Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, you’ll ensure that our customers realize maximum value from our platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. 

Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.

Responsibilities:

• Own the customer relationship – serve as the primary point of contact and strategic advisor for enterprise accounts.
• Drive value realization – ensure clients are maximizing adoption of our platform and achieving measurable ROI.
• Executive engagement – build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
• Customer advocacy – represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
• Strategic planning – lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
• Crisis management & resolution – anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.

• Thought leadership – educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.

   

Requirements:

• Bachelor’s degree required; advanced degree a plus.
• 2+ years of experience in customer-facing roles (Customer Success, Account Management, or Consulting) in a B2B SaaS environment.
• Proven track record of managing enterprise accounts and engaging directly with senior executives (VP, C-level).
• Exceptional presentation, facilitation, and communication skills in English.
• Strong analytical and problem-solving abilities, with the ability to translate complex data into actionable insights.
• Highly proactive, structured, and organized, with the ability to manage multiple priorities.
• Collaborative mindset and excellent interpersonal skills.
• Growth-oriented, curious, and comfortable driving change in dynamic environments.

What we offer:

• 100% remote from Ukraine;
• 20 working days’ vacation; 
• 10 paid sick leaves;
• public holidays;
• equipment;
• accountant helps with documents;
• many cool team activities.

Our partners are looking for a strategic and experienced Head of Account Management to lead the AM function, drive revenue growth, and scale key partnerships.
 

Responsibilities

• Lead and develop the Account Management team
• Define and execute AM strategy aligned with business goals
• Drive revenue growth across all accounts
• Manage key clients, including Tier 1 operators
• Set KPIs, monitor performance (GGR, NGR), and optimize results
• Identify upsell and new business opportunities
• Oversee integrations, launches, and promotions
• Collaborate with Product, Tech, Compliance, and Finance
• Lead negotiations and support key commercial deals
• Improve processes, reporting, and operational efficiency

Requirements

• Senior AM leadership experience in iGaming
• Proven track record of scaling teams and driving revenue
• Strong knowledge of operators, aggregators, and providers
• Experience with Tier 1 clients and strategic partnerships
• Strong commercial and negotiation skills
• Data-driven mindset (Tableau, Power BI, etc.)
• Understanding of key KPIs (GGR, NGR, LTV, retention)
• Experience with integrations and product launches
• Fluent English

Nice to Have

• Experience in regulated markets (UK, EU, LATAM, Brazil)
• Network of Tier 1 operators/aggregators
• Experience with large-scale launches and expansions
• Multilingual (Spanish, Portuguese, Italian)

Benefits:

• Medical insurance;
• Regular salary reviews and timely payments;
• Provision of necessary equipment for work as needed;
• Corporate English classes;
• 50% reimbursement for courses/certifications/webinars, etc.;
• Development towards leadership positions within the company;
• Ability to work fully remotely;
• 20 days of vacation and paid sick leave;
• Informal online/offline events every month.

We are an innovative iGaming solution, and we’re looking for an Account Manager to help us revolutionize the industry!

This role is about building strong relationships and keeping everything running smoothly between our clients, providers, and internal teams.

What you’ll be doing:

• Manage day-to-day communication with clients from onboarding to daily support
• Respond to incoming requests: operational, technical, and commercial
• Set up and coordinate promos with clients and providers
• Jump on calls to review results, gather feedback, and plan next steps
• Keep in touch with game providers to align on activities and priorities
• Work with the tech team to solve issues and deliver what clients need
• Spot problems, collect clear info, and report it properly for fast resolution
• Gather feedback from partners and turn it into product or process improvements.
• Attend iGaming events and conferences to meet partners and stay in touch with the market

You’ll be a great fit if you have experience with:

• Experience in account management, partner success, or similar roles
• Confident communication and relationship skills
• Ability to build trust and maintain strong long-term connections
• Basic understanding of technical topics like APIs, integrations, bug tracking
• Good multitasking and time management in a fast-moving environment
• Proactive mindset with a strong sense of ownership
• Solid spoken and written English (Upper-Intermediate or better)

Bonus points:

• Experience in iGaming (aggregators, game providers, operators)
• Comfortable with tools like Jira, Confluence, and Service Desk

A little about us:

We are an innovative iGaming platform. We combine advanced technology with high engineering standards, believing that the best products are born where cutting-edge technical solutions meet deep business expertise.

For over five years, we have:
- Built a comprehensive platform aggregating games from top providers using microservices architecture, cloud infrastructure, and CI/CD approaches.
- Optimized high-load services processing millions of gaming sessions worldwide.
- Implemented ML/AI solutions for process automation, player behavior analytics, and security enhancement.

Why join us? Challenging engineering tasks

✔ Work with cloud technologies, distributed databases, and microservices architecture.
✔ Optimize high-load services for consistently low latency.

Technology leadership

✔ We follow best practices in software development (clean code, TDD, automated testing).
✔ We use Agile and DevOps methodologies and actively integrate ML/AI for innovative player analytics, data verification, and anti-fraud solutions.

Growth dynamics & freedom of action

✔ We make decisions quickly and experiment with new approaches.
✔ This is the perfect place for those who want to bring their ideas to life while working alongside highly skilled colleagues.

Perks from Company:

We want you to feel comfortable and enjoy your work!

• Flexibility — forget strict schedules and office constraints. Work when you’re most productive and from wherever suits you best.
• Time to recharge — 20 paid vacation days + 15 additional unpaid days if needed.
• Your special day off — birthdays are for cake, gifts, and relaxation, not deadlines!
• Health first — we reimburse medical expenses so you can take care of yourself without stress (available in Ukraine).
• Hassle-free sick leave — 12 days without any paperwork + 10 more with a doctor’s recommendation, including mental health days.
• Support during life’s key moments — we provide financial aid for major life events such as weddings, childbirth, or kindergarten expenses (in Ukraine).

What’s next?

1. Interview with a recruiter
2. Technical interview
3. Final interview

If we’re a great match — welcome to the team!

We’re looking forward to meeting you!

Account Executive (Mid-Market)

PromoRepublic · Remote · Full-time

PromoRepublic is an AI-first franchise marketing platform helping multi-location brands grow across North America, Australia, and the UK.

We work with franchise systems where buying decisions involve corporate marketing teams, operations leaders, and sometimes franchisee networks. These aren't transactional SaaS deals. They require a consultative approach, operational fluency, and the patience to move complex organizations from interest to commitment.

We're hiring an Account Executive to own new logo acquisition across SMB and mid-market franchise brands.

This is a new logo hunting role. Your primary job is to find, qualify, and close net-new accounts — franchise brands operating 20–200 locations who need a more intelligent, execution-focused local marketing platform.

You'll be the second AE on a small, commercially focused team. The pipeline infrastructure is being built. The playbooks are being refined. You'll contribute to both while closing deals.

If you've historically been the person who fills their own pipeline, runs tight discovery, and finds a way to close without waiting for perfect conditions, this role was built for you.

What You'll Own

New Logo Acquisition

Your primary responsibility is sourcing and closing net-new franchise brand customers across the SMB and mid-market segments.

You'll own the full sales cycle from first contact to signed contract:

• outbound prospecting and pipeline generation
• discovery and qualification
• solution framing and demonstration
• proposal and commercial negotiation
• contract close and handoff to Customer Success

Target accounts typically include:

• franchise brands with 20–200 locations
• North America primary; ANZ and UK secondary
• verticals including food & beverage, home services, health & wellness, retail, and professional services

You'll be expected to carry a meaningful percentage of your pipeline from self-sourced outbound activity. Inbound and marketing-qualified leads will supplement, not replace, your prospecting motion.

Pipeline Development

You'll build and maintain a healthy, well-qualified pipeline with accurate stage and close forecasting.

This means:

• consistent outbound activity across email, phone, LinkedIn, and events
• tight qualification using a structured framework (ICP fit, buying authority, urgency, budget)
• accurate CRM hygiene and forecast discipline
• contributing intelligence from lost deals and competitive encounters back into the team

You'll work closely with the Head of Pipeline Generation on campaign-driven pipeline support, but day-to-day prospecting ownership sits with you.

Solution Selling and Demonstration

PromoRepublic is not a simple tool sale. Franchise buyers are evaluating whether your platform can actually change outcomes across a distributed operator network.

You'll need to:

• run consultative discovery that surfaces real operational and marketing pain
• connect platform capabilities to franchise-specific business outcomes
• deliver compelling, customized demonstrations that speak to both corporate and franchisee needs
• handle technical and commercial objections with confidence and specificity
• involve internal resources — product, CS, leadership — at the right moments without over-relying on them

Strong candidates understand the difference between feature-led demos and outcome-led conversations. We're looking for the latter.

Commercial Execution

You'll negotiate and close deals with accuracy and commercial judgment.

This includes:

• structuring deals appropriate to account size and complexity
• managing multi-stakeholder buying processes
• handling procurement and legal coordination when required
• protecting deal economics while maintaining customer trust
• flagging expansion potential to CS at handoff

You'll partner with the Head of Customer Success on accounts where CS involvement accelerates close. You'll partner with leadership on strategic deals that warrant executive-level engagement.

Process, Tooling, and AI Operations

We are building an AI-powered commercial organization.

You'll use AI tools as a core part of your daily workflow — for research, outreach personalization, call preparation, and deal management.

Core tooling includes:

• Claude with all needed tools and our platform integrated
• HubSpot CRM
• LinkedIn Sales Navigator
• Zoom
• Internal demo environment and sandbox tooling

You'll be expected to bring your own discipline to pipeline hygiene, activity tracking, and forecast accuracy. We value AEs who are operationally reliable, not just talented in the room.

Who You Are

You likely have:

• 2–5 years of B2B SaaS sales experience, with a demonstrated track record of closing net-new accounts
• experience selling to marketing, operations, or franchise leadership personas
• a history of self-sourcing a meaningful portion of your pipeline
• comfort navigating multi-stakeholder deals with 2–4 decision-makers
• strong written communication skills and high outbound output quality
• confidence and presence at in-person events — we run CMO Peer Talks, a community of franchise marketing leaders, and use offline dinners and events as a deliberate pipeline channel

You are:

• genuinely competitive about pipeline and close rate
• disciplined about CRM hygiene and forecast accuracy
• confident running discovery and demos without heavy internal support
• comfortable operating in a smaller team where the playbook is still being built
• already using AI tools in your sales workflow

Experience with the following is a strong plus:

• franchise or multi-location business models
• marketing technology or local marketing platforms
• selling into the 20–200 location franchise segment
• agency or channel partner ecosystems

English proficiency must be C1 or above. Spanish is a plus.

What Success Looks Like

Success in this role is measurable.

Key indicators include:

• quota attainment on new logo ARR
• self-sourced pipeline as a percentage of total pipeline
• average deal cycle length and velocity
• forecast accuracy within defined thresholds
• quality of CS handoff documentation and activation readiness
• competitive win rate and deal economics

We value pipeline discipline, commercial accuracy, and consistent execution — not just big individual wins.

Key Relationships

This role reports to the Co-founder and CEO.

You'll work closely with:

• Head of Pipeline Generation / Marketing
• Head of Customer Success
• Senior Customer Success Managers
• Product Manager
• Co-founders (CEO and CTO)

You'll act as the commercial interface between prospective customers and the PromoRepublic platform — and as an important source of market intelligence for the broader team.

What We Offer

• A defined new logo hunting role with real quota ownership from day one
• A growing platform actively repositioning around AI agent execution — a genuinely differentiated story in the market
• A small, commercially focused team where your contribution is visible and your impact measurable
• Modern sales tooling designed to increase leverage, not create overhead
• A distributed international team across Europe and the US
• Fully remote work environment
• Compensation structured with a competitive base, uncapped commission, and performance-linked upside

Why This Role Exists

PromoRepublic is in a growth phase that requires more deliberate new logo acquisition than a single AE can execute alone.

The market for AI-enabled franchise marketing platforms is maturing. Franchise brands that were early-stage evaluators 18 months ago are now making active decisions. The window to establish relationships and close deals in the mid-market segment is open — but it requires consistent, high-quality pipeline activity to capture it.

This role exists to accelerate that capture.

If you're a commercially disciplined AE who knows how to find and close franchise buyers, build pipeline in a semi-structured environment, and operate with real ownership over your number, we'd like to speak with you.

Шукаємо Affiliate Manager для роботи з in-app трафіком (mobile apps, SDK networks, DSP, direct publishers).

Що потрібно робити:

• Пошук та розвиток affiliate-партнерів у mobile/in-app
• Запуск, оптимізація та масштабування кампаній
• Робота з CPI / CPA / RevShare моделями
• Аналіз CR, ARPU, LTV, ROI, retention
• Робота з AppsFlyer / Adjust
• Контроль якості трафіку та антифрод
• Узгодження кап, ставок та ексклюзивів
• Співпраця з BI, media buying та product team

Вимоги:

• 1+ рік досвіду в affiliate/mobile marketing
• Розуміння mobile performance marketing
• Досвід з AppsFlyer / Adjust
• Розуміння attribution, postback, deep links
• Навички комунікації та переговорів
• English для роботи з партнерами

Що пропонують:

• Великі бюджети
• Remote формат
• Вплив на розвиток напрямку
• Можливість будувати власну команду

About Us: At International Development Resources (IDR), we believe that our greatest asset is our people. We're a diverse, passionate, and forward-thinking team that values creativity, collaboration, and continuous learning. When you join IDR, you become part of a global network dedicated to building technology that transforms businesses and makes a real-world impact.

The Opportunity: We are looking for a value-driven Customer Success Manager who thrives in industrial and manufacturing environments. This is not a "plug-and-play" role; you will be a builder, helping to shape CS frameworks while managing a portfolio of Enterprise and Strategic accounts. You will be responsible for ensuring that our product isn't just a tool, but a driver of measurable ROI for our clients.

What You Will Deliver in the First 12 Months:

• Portfolio Ownership: Complete introductory meetings with all assigned accounts within 60 days. By day 90, have documented Success Plans for all Strategic accounts tied to specific business objectives.
• Product Adoption: Assess current usage versus potential. Execute targeted plans to move customers up the "maturity curve," showing demonstrable improvement within the first year.
• Visible ROI: By month 6, ensure every QBR (Quarterly Business Review) includes a clear value narrative that the customer can use internally to justify their investment.
• Strategic Engagement: Expand the coverage and quality of QBRs, embedding a value-driven approach into every interaction.
• Retention & Renewals: Proactively manage renewals to hit GRR (Gross Retention Rate) and logo retention targets. No renewal should be a surprise; at-risk accounts must be flagged early with intervention plans.
• Expansion Pipeline: Identify upsell/cross-sell signals through data and conversations, contributing to NRR (Net Retention Rate) growth by surfacing a defined expansion pipeline.
• Framework Building: Review and improve existing CS frameworks. Document what works and help shape the processes the team will scale on.
• End-to-End Journey: Partner cross-functionally (Sales, Support, Product) to refine the customer journey and ensure seamless engagement at every touchpoint.

Competencies That Matter Most:

• Value & ROI-Driven Mindset: You lead with impact, not just features. You help customers see and articulate the financial and operational impact of their investment.
• Deep Industrial Fluency: You understand maintenance management and the operational realities of manufacturing and mining. This is central to the role.
• Builder Mindset: You are energized by an environment where processes are still being shaped and want to contribute to the "how."
• Proactive Ownership: You anticipate risks and take initiative without being asked.

What We're Looking For (Requirements):

• Experience: 3–6 years in Customer Success, Account Management, or Client Services within a B2B software environment.
• Domain Expertise: Significant experience in manufacturing, industrial, or operational environments is required. You must understand CMMS, asset management, and maintenance operations.
• Retention Track Record: Proven success in managing a portfolio with strong retention and renewal results.
• Language Requirements (Mandatory): Bilingual in French and English (written and verbal). For French, a certificate of DELF (B2) or DALF (C1) is required.
• Technical Skills: Proficiency with Salesforce and/or Microsoft Dynamics CRM.
• Consultative Skills: Ability to lead executive-level QBRs and translate technical capabilities into business value.
• Readiness to work in the office from 15:30 till 23:30 to have an optimal overlap of work hours with Canada based teams. 

Nice to Have:

• Experience navigating a CRM migration or major tooling change.
• Background in scaling a CS function within a growing organization.
   

Why Join Us?

• Stability & Innovation: A role within a stable company that is continuously innovating.
• Growth Opportunities: Defined paths for professional development within the organization.
• Competitive compensation and benefits package

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live, and provided financial support.
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

The primary mission of this role is to drive client retention and maximize account revenue. You will manage and grow a portfolio of clients, ensuring consistent service delivery while identifying and converting upsell opportunities. Success in this role is defined by long-term client satisfaction, account expansion, and measurable revenue growth.

Important: We consider candidates in Kyiv and Lviv, cities where our offices are located (although the role is fully remote). We are also ready to consider candidates located in Europe.

Your future responsibilities include:

• Build and maintain long-term relationships with clients, acting as a trusted partner,
• Ensure delivery meets agreed SLAs and KPIs across client projects,
• Identify upsell and cross-sell opportunities, and prepare tailored commercial proposals,
• Manage and resolve client escalations and complex situations promptly,
• Monitor the financial performance of accounts, including revenue and profitability analysis,
• Prepare and lead regular QBRs (Quarterly Business Reviews) with key stakeholders,
• Collaborate cross-functionally to ensure seamless client operations and service delivery.

Needed experience & skills:

• 2+ years of commercial experience,
• Experience working with B2B clients,
• Strong analytical and critical thinking, with a structured and systematic approach, and the ability to manage multiple contexts,
• Results-driven mindset with high motivation and ambition to achieve targets,
• Strong data-driven approach with the ability to make decisions based on insights,
• Excellent communication skills with the ability to clearly and persuasively articulate ideas both in writing and verbally,
• Negotiation skills and the ability to handle objections effectively,
• Advanced (C1) level of English, both written and spoken,
• Experience working with or willingness to learn tools such as CRM systems (e.g., HubSpot), Notion, ClickUp, and Looker.

Nice to have skills:

• Experience in customer support outsourcing or other B2B service-based businesses,
• Basic understanding of how service businesses operate, including financial models.|

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematic learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.
• Ability to work from Kyiv & Warsaw offices with free breakfasts and lunches,
• Team of professionals who are ready for knowledge sharing, internal professional communities, team building,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!