Jobs Account Manager

Customer Success Manager (CSM) – Pushit Replays
Location: Remote 

About Pushit Replays:
Pushit Replays provides AI-powered video solutions for sports clubs, helping players and coaches capture, review, and share their best moments. We work with amateur sports clubs around the world, focusing on driving engagement, improving performance, and creating habit-forming experiences for players.

The Role:
We’re looking for a proactive, high-impact Customer Success Manager to ensure our clubs are successful, engaged, and expanding their use of Pushit Replays. This role is not just support — it’s revenue, retention, adoption, and product insight all rolled into one.

What You’ll Own:

• Retention & Churn Prevention: Keep churn below 2 clubs per month. Proactively identify at-risk clubs, reach out, and solve problems before they escalate.
• Revenue Expansion: Identify opportunities for clubs to expand usage (cross-sell courts). Target: +5 courts per month.
• Onboarding & Early Activation: Guide new clubs to see value fast. Ensure coaches and players are using the system effectively.
• Usage Growth & Habit Formation: Drive adoption, increase active users, and make Pushit part of weekly routines.
• Customer Support & Issue Resolution: Act as the single point of ownership for customer issues. Triage and resolve problems quickly.
• Internal Insights & Feedback Loop: Deliver actionable insights to product and management teams based on customer usage, feedback, and success stories.

Who You Are:

• Experienced in Customer Success or Account Management in SaaS
• Comfortable using data to drive decisions and track adoption
• Proactive and highly communicative

• Skilled at driving adoption, retention, and value-based upsells

  
  This is a strategic, high-touch role driving revenue, retention, and product insights.
   

Why Join Pushit Replays:

• Work with passionate sports communities worldwide
• Make a tangible impact on club success and player engagement
• Shape the future of our product through direct customer insights

How to Apply:
Send your CV and a short note 

We are a fast-growing payment platform operating in the regulated high-risk FinTech segment, providing advanced payment solutions for global online businesses. We are expanding our sales team and looking for a Senior Sales Manager with deep expertise and a strong track record of closing complex, high-value deals.

Key Responsibilities

1. Strategic Sales & Key Account Management

• Drive the full sales cycle with high-value clients generating $500k+ monthly processing volumes.
• Deliver tailored presentations and pitch complex payment solutions to business owners and C-level executives.
• Lead deals through contract negotiation, technical approval, integration, and traffic launch.
• Build customized commercial models, pricing structures, and settlement schemes.
• Grow existing accounts through upselling, cross-selling, and strategic expansion.

2. Negotiations & Commercial Terms

• Negotiate rates, commissions, rolling reserves, supported currencies, and payout schedules.
• Align compliance requirements, transaction limits, and permitted URL structures.
• Collaborate with Legal and Compliance on deal structures across non-standard or complex jurisdictions.
• Promote clients across priority routing paths and optimal cooperation models.

3. New Client Acquisition

• Source new clients via LinkedIn, Telegram, internal databases, and professional networks.
• Attract prospective clients at industry events, forums, and conferences.
• Prepare and participate in key events such as SIGMA, SBC, iGB, and others.
• Conduct meetings, deliver presentations, qualify leads, and maintain an active client pipeline.
• Maintain and systematically grow your personal client portfolio.

4. Cross-Team Collaboration

• Align deal terms internally with CBDO, Legal, Finance, and Compliance teams.
• Hand over finalized deals to the KAM team for further management.
• Maintain CRM hygiene and manage communication workflows (Telegram / Jira).
• Identify and articulate client needs to BizDev for solution development.

5. Reporting & Analytics

• Prepare weekly sales funnel reports and performance forecasts.
• Analyze active deals, identify blockers, and drive resolution.
• Propose improvements to offers, pricing models, and commercial structures.

Qualifications

• 3+ years of experience in sales within the regulated high-risk FinTech / PSP segment.
• Proven success stories working with Gambling or similarly demanding verticals.

Professional Knowledge

• Strong understanding of PSPs, aggregators, payment gateways, routing logic, and settlement/hold structures.
• Fluent English and Russian
• Strong high-level negotiation skills with C-level executives and founders.

Key Competencies

• High degree of ownership, accountability, and self-management.
• Strategic mindset with flexibility and resilience in complex negotiations.
• Energetic, structured, and able to thrive under pressure.
• Deep knowledge of market dynamics, trends, and competitive landscape.

We Offer

• Remote-first work format with a flexible schedule.
• Supportive and collaborative team where decisions are made quickly and everyone’s contribution matters.
• Professional growth in the high-risk FinTech segment with opportunities to influence product and strategy.
• Participation in major industry events (SIGMA, SBC, iGB, and others) as part of the company’s official delegation.
• Competitive compensation package and performance-based rewards.

Rock&Apps is looking for ambitious Account Farmer/Manager🚀 If you already have experience or not, but either way are eager to grow — we’d love to have you on our team.

We build over 20 apps every quarter! This means you’ll constantly have opportunities to sharpen your skills, learn new things, and grow your career — all in a supportive environment with minimal bureaucracy.
 

Location: Warsaw. Office / Hybrid

Format: Full-time

Seniority: Junior (It doesn’t matter if you have prior experience — what matters is your willingness to learn and work)

What you’ll do

• Collaborating with the Mobile Applications development team.
• Monitoring and managing communications with the App Store, as well as communicating with the support team.
• Responding to policy changes (Apple, Google, FB) and staying up to date with requirements and updates.
• Working with anti-detect browsers.
• Managing different payment services.
• Registering a DUNS number.
• Working with various proxies.
• Registering and farming personal and corporate iOS accounts.
• Searching for new cases and approaches to account farming.
• Requesting and collecting necessary documentation from lawyers and compliance managers to meet app store requirements.

What we’re looking for

• Higher education in Marketing, IT, or related fields.
• Attention to detail and ability to work under tight deadlines.
• Excellent communication skills and ability to work in cross-functional teams.

What we offer

• A fast-growing environment with minimal bureaucracy
• Support for professional development
• 15 paid vacation days
• 15 paid sick days
• 5 paid days off
• Benefit bar

Responsibilities

• Communication with existing carrier and client accounts
• Launching new interconnections and preparing business cases for new partners
• Achieving sales targets and supporting revenue growth
• Cooperation with internal teams (Technical, NOC, Finance, Operations)

• Participation in international telecom conferences (2–3 times per year)

   

   

  Requirements

• Experience in A2P SMS and/or VoIP account management (1+ year)
• Strong communication and relationship management skills
• Ability to conduct face-to-face meetings
• Good multitasking and time-management skills

• English: Upper-Intermediate or higher

   

   

  What we offer

• Competitive base salary plus bonus (based on interview results and experience)
• Compensation package discussed during the interview
• Opportunity to attend international telecom conferences worldwide
• Flexible work format 
• International telecom environment

The Kyiv Independent — Ukraine’s biggest English language publication, is looking to fill an Account Manager/Sales Manager position.

The Kyiv Independent is Ukraine’s main English-language news outlet. It was founded in November 2021 by a team of reporters and editors who were fired from the Kyiv Post for defending editorial independence, in partnership with a media consultancy company Jnomics. Today it’s a team of around 80 people based mostly in Kyiv. Publishing in English, we serve as Ukraine’s voice in the world and the world’s window into Ukraine.

Their mission:
Serve as the bridge between Ukraine and the world, delivering reliable news, context, and on-the-ground reporting.

Type of cooperation: hybrid (Kyiv) or remote.

Your journey: message from the Recruiter > Interview > Test task > Final Interview > Job Offer.

We’ll have a match if you have:

• 3+ years of professional experience as an Account Manager.
• Fluency in English (C1+), both written and verbal.
• Exceptional communication and interpersonal skills.
• Experience with Google Analytics (as there is a lot of work with programmatic advertising).
• Professional experience with HubSpot, Notion, and Google Workspace.
• A strong sense of ownership and accountability within your area of responsibility.

Responsibilities:

• Communication with clients, from the first email/call to closing the deal.
• Build and nurture trusted, long-term relationships with our customers.
• Working with advertising on KI’s website, and coordination between teams (especially editorial, SMM, and the finance department).
• Resolve customer inquiries and issues with efficiency and professionalism.
• Anticipate and prevent potential customer challenges before they arise.

Why The Kyiv Independent?

• Involvement with the largest and most influential English-language publication in Ukraine.
• The ability to implement your own ideas, not the feeling of a cog in the system.
• A meaningful publication that seeks not merely profit, but aims to convey the truth and serve as a bridge for international readers, helping them understand events in Ukraine.
• A sense of yourself among your people who are charged with results.
• Work with the global market and a huge audience.
• Well-established processes and no barriers to growth within the company.
• Powerful social package and fair compensation.

The company provides all the conditions for you to fully realize your talents. It is devoted to its people, and this dedication doesn’t end when the workday is over. They never leave their employees to face their challenges alone, whether professional or personal.

Join The Kyiv Independent!

Company overview:
 

Graphio.ai stops revenue loss before it happens by detecting broken handoffs between teams.
 

We analyze API-enabled metadata from your existing systems to automatically identify when Sales, Customer Success, Legal, Finance, Product, and Operations are misaligned - before deals stall, renewals fail, or contracts slip.
 

No workflow changes. Fast rollout in less than 2 days.

AI learns what successful execution looks like in your company and alerts you to dangerous deviations in real time.

We’ve built and scaled before: the team behind Graphio.ai previously built upSWOT, a B2B platform adopted by hundreds of financial institutions, which was later acquired by Uptiq.  We’re applying those lessons in execution, delivery, and scale to Graphio.ai.

Supported by senior leaders from Experian, Mastercard, Lattice, BambooHR, Altrata, SAP, JackHenry, FIS, Pfizer, Workday, Customertimes, and more (graphio.ai/investors).

Position Overview:
 

We are looking for a combined Account Executive / Project Manager to own the customer journey end-to-end: from first conversation and closing, through rollout, pilot execution, and expansion.

This is a hands-on role for someone who can sell value clearly to senior operators and then run a tight delivery process without heavy bureaucracy. You will work with cross-functional stakeholders on the customer side (Sales, Customer Success, Legal, Finance, Product, Operations) and coordinate internally with Product, Machine Learning and AI specialists, and Software Engineers to ensure fast time-to-value and a successful pilot outcome.

You will report directly and work day-to-day with the CEO and the Head of Operations, owning execution across the full customer journey: sales, rollout, pilot success, and expansion.

Key Responsibilities:
 

Account Executive responsibilities

• Own the sales cycle from prospecting to close: outreach, discovery, demos, proposal, negotiation, and contracting.
• Run structured discovery focused on execution breakdowns and broken handoffs, and translate them into a clear value story (deal velocity, renewals, contract cycle time, churn risk).
• Build and manage a healthy pipeline and forecasting discipline using a customer relationship management system.
• Coordinate procurement steps with customer stakeholders (security review, legal review, pricing, terms) and keep momentum high.
• Maintain high-quality account notes, next steps, and decision-maker maps to keep deals moving predictably.
   

Project Manager responsibilities (rollout + pilot ownership)

• Own rollout and pilot execution after signing: kickoff, timeline, responsibilities, risks, and weekly status updates.
• Coordinate customer setup: workspace creation, user invites, and the process of connecting systems and starting metadata collection (without requiring workflow changes).
• Drive clarity on pilot success criteria: what outcomes must be achieved, what reporting will be delivered (weekly/monthly), and who the accountable owner is on the customer side.
• Manage cross-team dependencies and stakeholder alignment on the customer side (Sales, Customer Success, Legal, Finance, Product, Operations).
• Keep the project moving with clear written communication, strong follow-through, and fast issue resolution when data access, permissions, or timelines block progress.
• Collect feedback from pilot usage and reporting, turn it into actionable product input, and coordinate improvements with the internal team.
• Own pilot wrap-up, results recap, and expansion path: renewals, upsell, or broader rollout based on measurable outcomes.

Preferred Qualifications:

• 1+ years in B2B SaaS sales, ideally including ownership of pilots or post-sale implementation/project management.
• Experience selling to and working with senior operators (Revenue Operations, Customer Success Operations, Deal Desk, Legal Operations, Finance Operations, or similar).
• Strong ability to manage a process: clear next steps, meeting discipline, written updates, and ownership of timelines and deliverables.
• Comfort discussing technical topics at a practical level (system connections, API-enabled metadata, permissions, data readiness), without needing to be an engineer.
• Strong negotiation and stakeholder management skills, including handling security/legal/procurement steps.
• Excellent written and verbal English communication in a remote-first environment.
• Evidence of being proactive and self-directed: you move work forward without needing constant instruction.
• Nice to have:
• Background in workflow tools, analytics products, or products tied to revenue outcomes (pipeline, renewals, contracts).
• Experience with multi-stakeholder enterprise deals and longer cycles.
• Familiarity with project management tools and structured pilot playbooks.

What we offer:

• A high-ownership role where you own both revenue and delivery outcomes, not just one part of the journey.
• A product with clear business impact and fast time-to-value, which makes selling and expanding simpler when execution is strong.
• Direct collaboration with Product, Machine Learning and AI specialists, and Software Engineers in a low-bureaucracy startup environment.
• Clear success metrics: closed revenue, pilot success rate, time-to-value, and expansion outcomes.
• Competitive compensation and room to grow into a sales lead / customer delivery leadership path as the company scales.

Company Operating Requirements:

At Graphio.ai we run a high-ownership, mission-driven team with clear operating rules. Please read these carefully before applying:

• LinkedIn profile is required (company policy). Employees are required to keep a current LinkedIn profile that shows their Graphio.ai position and is linked to the official Graphio.ai company page (company logo visible on the profile). Profile standards are provided during onboarding.
• Synchronized team vacations. The team takes coordinated time off four times per year to keep planning aligned and reduce context switching. Dates are announced in advance.
• Startup constraints. Vacation timing may be restricted during critical company periods. We plan time off as a team and communicate constraints early.
• Relocation readiness. Team members may reside in Ukraine, but must be prepared to relocate with their families to Europe or the United States if the company requests it and it becomes legally possible. Any relocation would be discussed in advance.
• Non-standard schedule. The role requires flexibility to collaborate across time zones. This may occasionally include early/late meetings depending on customer and team needs.
• US Eastern Time (ET) collaboration. This role requires regular overlap with US East Coast (ET) working hours. You must be comfortable running meetings, follow-ups, and execution in that time zone.
• Zero slow offboarding. We run lean and fast. When the fit isn’t there, we act quickly: employment may be ended within a day and access is removed immediately.

Application requirement: short intro video (required):

Please include a short self-introduction video (2–5 minutes). You can add the link directly to your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar).

• No need for a polished production, a simple smartphone recording is perfectly fine.
• This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
• In the video, please cover:
  • Who you are and 2–3 measurable outcomes you delivered in recent roles
  • Why you are applying for this role at Graphio.ai
  • Why you are leaving or have left your previous role
  • Your view on how a high-ownership startup team should operate (pace, ownership, communication, and work-life balance expectations)
• Applications without the video may not be reviewed.

Final note:
 

Graphio.ai is not a 9-to-5 corporate environment. We move fast, operate with high ownership, and expect proactive execution without micromanagement. Graphio.ai is a strong fit for people who actively seek challenges for personal growth - especially those who want to build their own company one day and see this as a place to learn how high-performing startups execute.

Because we work with US-based stakeholders, you should be comfortable aligning part of your schedule with US Eastern Time (ET).

About the Role
As the Account Manager at Scrambly, you will oversee all aspects of activities with the advertisers: technical setup of campaigns, campaign optimization towards KPIs, B2B communication, and upselling.

You will act as the main contact point for our partners across the gaming industry (e.g., Playtika, Scopely, SuperPlay), discussing marketing strategies, handling regular calls and day-to-day communication, and working on the technical side of the campaign performance. 

From the team's side, you'll take part in brainstorming new ideas and taking part in different assignments to grow your product understanding and user behavior. 

Your goal is to ensure campaigns operate properly while constantly working on achieving higher milestones that enable fast and sustainable partner growth.
 

Key Responsibilities

• Analyze and manage large data sets to optimize multi-reward campaigns
• Build and maintain strong relationships with advertisers, ensuring campaign success
• Communicate effectively with advertisers to identify opportunities and enhance partnerships
• Onboard new advertisers
• Assess the competitive landscape and find ways to increase revenue
• Provide regular project updates and address challenges as they arise

Requirements

• 1+ years of experience in similar domains: Account Management, Sales, etc
• Strong sales and negotiation skills
• Solid analytical skills, ability to work confidently with numbers and data
• Understanding of mobile attribution and campaign tracking
• Entrepreneurial mindset with a drive for continuous learning
• Great problem-solving abilities and a proactive, autonomous work style
• High proficiency in English (B2+, written and spoken)

Nice to Have

• Familiarity with MMPs like Appsflyer and Adjust
• Knowledge of CPA, CPI, and CPE campaign models
• Experience in the rewarded-advertising space

What We Offer

• An opportunity to learn and increase knowledge in the performance marketing sphere
• Cross-team collaboration
• A fast-paced environment where ideas turn into real impact quickly
• Full-time & fully remote position
• 15 days of paid vacation days
• 5 days of paid days off
• 5 days of paid sick leave
• Maternity/Paternity leave
• National holidays based on the country of your stay

About Nova Chef

Nova Chef is a UK-based food innovation company providing restaurant-quality, chef-crafted meals and smart oven solutions to B2B clients including hotels, business centres, hospitals, universities, and corporate sites. Our mission is to help operators deliver premium food experiences while significantly reducing labour and operational complexity.

Role Overview

We are looking for a Remote Account Manager to support and grow our B2B customer base. This role is central to ensuring our clients receive an excellent day-to-day experience with Nova Chef — from smooth order processing and delivery coordination to issue resolution and long-term customer retention.

You will work closely with the founders and internal teams, acting as a key point of contact for customers while also assisting with general administrative tasks as needed.

Key Responsibilities

Account Management & Customer Support

• Act as the primary day-to-day contact for assigned B2B accounts (hotels, business centres, hospitals, universities, etc.)
• Manage customer enquiries related to orders, deliveries, products, and service
• Proactively resolve issues and ensure timely, professional follow-up
• Maintain strong client relationships to support retention and upsell opportunities

Order & Delivery Coordination

• Process and monitor customer orders accurately
• Coordinate deliveries with logistics partners and internal teams
• Track delivery issues and resolve discrepancies promptly
• Ensure customers are informed of order status and timelines

Customer Retention & Relationship Management

• Identify potential risks to account satisfaction and address them early
• Support onboarding of new clients and ensure a smooth handover into BAU operations
• Collect and relay customer feedback to founders and operations teams
• Help maintain high levels of client satisfaction and repeat business

Administrative & Founder Support

• Assist founders with general administrative tasks as required
• Maintain accurate records in CRM and internal systems
• Support reporting, documentation, and internal coordination as needed

Skills & Experience

Essential

• Experience in account management, customer support, or client-facing roles (B2B preferred)
• Strong written and verbal communication skills
• Highly organised with excellent attention to detail
• Comfortable managing multiple accounts and priorities remotely
• Confident problem-solver with a customer-first mindset

Desirable

• Experience in hospitality, food service, or B2B supply chains
• Familiarity with order management systems, CRM tools, or ERP platforms
• Experience working with hotels or multi-site operators

What We Offer

• Fully remote working
• Direct exposure to company founders and strategic decision-making
• Opportunity to grow with a fast-scaling B2B food and hospitality brand
• A practical, hands-on role with real responsibility and impact

At ORIL, we’re building a structured, data-driven approach to sales — and we’re looking for a Sales Operations Manager who will help us make it happen.

What are we looking for?

• IT Sales Expertise. 3+ years of Sales experience at software development companies.
• Highly Organized & Closure Oriented. Strong ability to manage leads efficiently, track progress, and ensure follow-ups are executed on time.
• Contract Negotiation. Proven experience in negotiating and closing diverse software development contracts, including long & short-term, outstaff, outsource, fixed-price, small & large teams.
• Business Communication. Excellent business communication skills, with a strong command of persuasive and negotiation techniques.
• Cultural Awareness. In-depth understanding of U.S. culture and specific communication habits.
• Process-oriented mindset. Strong ability to structure workflows, set up clear processes, and ensure their smooth execution.
• Proactivity & Ownership. Self-driven and responsible, able to manage multiple priorities and support the sales team in achieving its goals.
• Upper-Intermediate level of English. Confident written and spoken communication with global clients and internal stakeholders.

Will be a plus:

• Other experience in the IT industry (e.g., as Account Manager, Tech, PM, Customer Service).
• Experience in PropTech, GreenTech, Construction, or related industries.

What will you do?

• The primary goal for this position is to support the VP/CEO of sales in closing deals. Prepare pre-call client analysis, presentations, proposals, and follow-up materials.
• Initial communication and negotiations with prospects: respond, engage, and qualify potential clients. Set up and conduct calls with qualified prospects.
• Lead-gen support. Work closely with the lead generation team to design and implement effective outreach campaigns.
• Lead nurturing. Building long-term trusting relationships with prospects to qualify leads as sales opportunities.
• Ensure successful follow-through of the sales cycle by maintaining accurate activity and prospect qualification information in CRM.
• Contract Negotiation. Negotiate collaboration terms and contracts with leads, ensuring favorable outcomes.
• Conference participation for lead generation.

We offer:

• Competitive compensation.
• Flexibility to work from anywhere (fully remotely or in our office in Lviv).
• Comprehensive day-off policy, including additional days off in case of public holidays, and special events.
• Accounting Support Services.
• Work with global clients across diverse domains and businesses.
• Business trips to the EU & USA (client meetings, conferences).
• Education budget + corporate education events/trainings.
• Compensation for your fitness pursuits or therapy sessions.
• Regular team-building activities.
• A culture where individual growth and team progression are paramount.

Application Process:

• HR Interview — discuss your experience, expertise, and problem-solving approach.
• Call with our external consultant — a deeper look into your analytical and process-thinking skills.
• Call with C-level — practical role play call and general alignment on collaboration.

✨ If you’re a process-driven professional who enjoys creating order out of chaos, thrives on optimizing workflows, and wants to have a real impact on the sales engine of a growing international IT company, we’d love to hear from you!

About BotsCrew

BotsCrew partners with leading global brands to drive AI-powered digital transformation. From advisory and strategy to building custom AI products, we help businesses unlock new value and stay ahead in a fast-changing market. Our solutions power automation, data-driven decision-making, and entirely new digital experiences.

Role Overview

We’re looking for an Account Strategist  to help enterprise and mid-market clients in the US and beyond identify, design, and implement impactful AI solutions. This is a client-facing role at the intersection of account management, product ownership, business analysis, and AI solution design, working closely with founders, product, and delivery teams. 

You’ll lead discovery conversations, translate business challenges into prioritized initiatives, and guide accounts through planning, delivery, and long-term growth, with a strong focus on building durable client partnerships. 

What You’ll Do

• Consult with Clients & Prospects
   
  • Lead discovery calls to understand business needs, goals, and challenges.
  • Identify and prioritize high-impact AI use cases for digital transformation.
  • Translate technical possibilities into clear business value for decision-makers.
     
• Design AI Solutions
   
  • Collaborate with founders, engineers, and product managers to scope solutions.
  • Develop proposals, presentations, and ROI-focused recommendations.
  • Tailor solutions for specific industries and client contexts.
     
• Own Account Growth
   
  • Own assigned accounts post-sale, ensuring continuity from discovery through delivery and growth.
  • Identify expansion opportunities through delivered value and evolving client needs.
  • Plan future phases, budgets, and next initiatives together with clients.

  • Act as the primary point of accountability for client relationships.

     

• Collaborate Across Teams
   
  • Partner with delivery teams to ensure smooth project kick-offs ongoing alignment, and successful outcomes.

  • Capture client feedback to inform solution improvements and new offerings.

     

What We’re Looking For

• Experience:
  • 3+ years in account management, business analysis, product ownership, solution consulting, or consultative roles within technology, SaaS, or digital transformation environments

  • Proven track record of owning client relationships across multiple phases of engagement (discovery, delivery, iteration, and growth).

     

• Skills:
   
  • Fluent English is a must, with strong communication and presentation abilities.
  • Deep curiosity about AI and emerging technologies.
  • Strong business acumen with the ability to connect technical solutions to ROI.

  • Strong business and product thinking, with the ability to connect client goals to solution scope, priorities, and measurable outcomes.

     

• Mindset:

   

  • Relationship-driven with a long-term partnership approach.
  • Self-motivated and comfortable owning both strategy and execution.
  • Collaborative, adaptable, and eager to learn.
     

Why Join Us

• Work directly with founders on transformative AI projects for leading US brands.
• Influence the direction of AI solutions that are shaping the market.
• Be part of a team that blends innovation, speed, and measurable business impact.
• Flexible working hours and a hybrid/remote-friendly setup
• 20 working days of paid vacation plus 5 days of paid sickness
   

How to Apply

Please send your CV and a 60-second video in English introducing yourself and explaining why you would like to join this role.

If you are a current student or alumnus of the Faculty of Applied Sciences at the Ukrainian Catholic University (UCU) or UCU Business School, you can fast-track your application by starting your video with “UCU”.

Cartum is a European product based on the Ukrainian SaaS platform Horoshop. For more than 10 years, we have been helping entrepreneurs launch and grow online stores. Today, over 12,000 e-commerce businesses use our platform, and we continue to actively expand across European markets.

Bulgaria is a strategic market for Cartum. That’s why we are looking for an Account Manager with Bulgarian language skills who will work directly with Bulgarian clients and help them manage and grow their online stores using our platform.
 

You are our candidate if:

• You are fluent in Bulgarian
• You have experience communicating with clients
• You are focused on finding solutions to client requests and genuinely want to help
• Experience in website creation or working with admin panels will be a plus
   

Your responsibilities:

• Communicate with clients via chat and phone
• Consult clients on all platform features and answer questions related to website setup and related systems
• Help clients choose the most suitable pricing plan
• Create tasks for the internal team and monitor their completion
• Work with multiple clients at the same time
   

We offer:

• A role in an ambitious international product that is actively growing
• A team with no bureaucracy or micromanagement
• Remote work
• Paid vacation and sick leave
• Education reimbursement for professional development
• A competitive salary (discussed during the interview)

We are a Performa HR agency, and we're excited to find a top-notch professional for one of our clients. We are looking for an experienced VIP Team Lead for an international iGaming company.

Here's a short introduction for Performa HR agency: Performa HR agency specializes in connecting top talent with leading companies. Our mission is to provide HR solutions that drive success for both employers and candidates. With a deep understanding of the industry, we are dedicated to helping businesses thrive by finding the right people for the right roles. 

Key Responsibilities: 

Team Leadership: 

• Lead and manage a team of VIP Managers, including hiring, onboarding, training, and professional development. 
• Conduct regular 1:1 sessions, performance reviews, coaching, and mentoring. 
• Resolve people-related matters and build a strong, motivated, and high-performing team. 
• Foster a culture of ownership, accountability, and premium-level service.

VIP Operations Management: 

• Ensure high-quality service for VIP players, with a strong focus on personalization, responsiveness, and high-touch support. 
• Handle escalations and complex VIP cases. 
• Execute the VIP strategy and ensure achievement of defined KPIs. 
• Run weekly team meetings to review communications, performance progress, and operational priorities.

Analytics & KPI Management: 

• Monitor VIP Managers’ KPIs on a weekly basis (service quality, retention, turnover, deposit activity). 
• Prepare regular reports for the Head of VIP. 
• Analyze key metrics such as retention, activity, LTV, ROI, churn rate, and reactivation. 

• Prepare ad-hoc analytical reports upon management request.

   

Process & Cross-Functional Collaboration: 

• Oversee VIP team tasks in Jira, ensuring adherence to deadlines, SLAs, response times, and execution quality. 
• Collect and analyze feedback from the team regarding workflows, campaigns, communications, and player interactions. 
• Collaborate closely with Marketing, CRM, Product, Anti-Fraud, and Customer Support teams. 
• Continuously improve VIP processes and implement best practices.

Required Skills & Experience: 

• Proven experience in iGaming within the VIP segment (VIP Manager / Senior VIP Manager / VIP Team Lead), including at least 2 years of Team Lead experience.
• Previous team leadership experience or a role with strong people-management responsibilities. 
• Deep understanding of VIP player behavior, motivation, and high-touch service standards. 
• Strong analytical skills with the ability to work with KPIs and segment-level metrics. 
• Excellent communication skills and the ability to manage conflict situations and escalations effectively. 
• Strong written and spoken English for communication with both players and internal teams.

Nice to Have: 

• Hands-on experience with Jira, CRM systems, VIP platforms, and analytical dashboards. 
• Understanding of marketing and CRM processes (campaigns, promotions, segmentation, messaging). 
• Experience working with international VIP players across EU, CA, AU, and LATAM regions.

We offer: 

• Competitive compensation (open for discussion and aligned with market standards and your expectations). 
• Fully remote work. 
• A key role within the company’s team. 
• A strong team of professionals providing ongoing support and growth.

✨ Join Win Media as a VIP Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our VIP team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated VIP Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our VIP players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with VIP players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨

ABOUT THE ROLE 

🔍 We are looking for a Customer Success Manager / Key Account Manager with strong experience in client portfolio management within Fintech, Payments or SaaS. This is a backstage, non-sales role, focused on operations, data, and transparency rather than upselling or hunting.
The role is highly operational and designed for someone who enjoys building order, structure, and clarity around a complex merchant base.

WHAT YOU'LL BE WORKING ON
 

• Manage and maintain a portfolio of merchants, ensuring stability, performance, and long-term retention
• Build and maintain structured merchant profiles
• Own client analytics and reporting, providing regular insights and recommendations
• Coordinate internal services for merchants (payments, operations, compliance, support, finance)
• Ensure the correct setup and ongoing management of our services for each merchant
• Identify issues and risks early and proactively escalate and resolve them
• Support onboarding, changes, and lifecycle management of merchants
• Help build processes, documentation, and structure for customer and portfolio management
• Act as an internal point of control and visibility for the merchant portfolio

WHAT YOU NEED TO SUCCEED IN THIS ROLE

• 2–5+ years of experience as Customer Success Manager, Key Account Manager, Account Manager, or similar
• Strong understanding of client portfolio management
• Experience in Fintech, Payments, PSPs, SaaS, or financial services is a big plus
• Comfortable working with data, analytics, dashboards, and reports
• Structured, detail-oriented, and process-driven mindset
• Ability to work cross-functionally with operations, product, compliance, and finance teams

• Good level of English and fluent russian

   

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Remote type of work 
• Vacation time; bank holidays; Sick leaves; Additional birthday day off

• Team building events and corporate parties. 

   

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture 

Are you looking for a team where technology and passion come together to create amazing products?

If you enjoy tackling complex engineering challenges, working with cutting-edge technologies, and developing ML solutions for online casinos — we have the perfect opportunity for you!

We are an innovative iGaming solution, and we’re looking for a Lead Account Manager to help us revolutionize the industry!

This role is about building strong relationships and keeping everything running smoothly between our clients, providers, and internal teams.

What you’ll be doing:

• Manage day-to-day communication with clients from onboarding to daily support
• Respond to incoming requests: operational, technical, and commercial
• Set up and coordinate promos with clients and providers
• Jump on calls to review results, gather feedback, and plan next steps
• Keep in touch with game providers to align on activities and priorities
• Work with the tech team to solve issues and deliver what clients need
• Spot problems, collect clear info, and report it properly for fast resolution
• Gather feedback from partners and turn it into product or process improvements.
• Attend iGaming events and conferences to meet partners and stay in touch with the market

You’ll be a great fit if you have experience with:

• Experience in account management, partner success, or similar roles
• Confident communication and relationship skills
• Ability to build trust and maintain strong long-term connections
• Basic understanding of technical topics like APIs, integrations, bug tracking
• Good multitasking and time management in a fast-moving environment
• Proactive mindset with a strong sense of ownership
• Solid spoken and written English (Upper-Intermediate or better)

Bonus points:

• Experience in iGaming (aggregators, game providers, operators)
• Comfortable with tools like Jira, Confluence, and Service Desk

A little about us:

We are an innovative iGaming platform. We combine advanced technology with high engineering standards, believing that the best products are born where cutting-edge technical solutions meet deep business expertise.

For over five years, we have:
- Built a comprehensive platform aggregating games from top providers using microservices architecture, cloud infrastructure, and CI/CD approaches.
- Optimized high-load services processing millions of gaming sessions worldwide.
- Implemented ML/AI solutions for process automation, player behavior analytics, and security enhancement.

Why join us?Challenging engineering tasks

✔ Work with cloud technologies, distributed databases, and microservices architecture.
✔ Optimize high-load services for consistently low latency.

Technology leadership

✔ We follow best practices in software development (clean code, TDD, automated testing).
✔ We use Agile and DevOps methodologies and actively integrate ML/AI for innovative player analytics, data verification, and anti-fraud solutions.

Growth dynamics & freedom of action

✔ We make decisions quickly and experiment with new approaches.
✔ This is the perfect place for those who want to bring their ideas to life while working alongside highly skilled colleagues.

Perks from Company:

We want you to feel comfortable and enjoy your work!

• Flexibility — forget strict schedules and office constraints. Work when you’re most productive and from wherever suits you best.
• Time to recharge — 20 paid vacation days + 15 additional unpaid days if needed.
• Your special day off — birthdays are for cake, gifts, and relaxation, not deadlines!
• Health first — we reimburse medical expenses so you can take care of yourself without stress (available in Ukraine).
• Hassle-free sick leave — 12 days without any paperwork + 10 more with a doctor’s recommendation, including mental health days.
• Support during life’s key moments — we provide financial aid for major life events such as weddings, childbirth, or kindergarten expenses (in Ukraine).

What’s next?

1. Interview with a recruiter
2. Technical interview
3. Final interview

(*Some positions may require a test task or an additional interview with the department head.)

If we’re a great match — welcome to the team!

We’re looking forward to meeting you!