Jobs Czechia

About the Role

We are hiring a Senior Merchant Operations Manager to build and own the payments infrastructure for our web-to-web subscription funnels.

This is a hands-on payments role, requiring deep experience with subscription billing, merchant operations, and payment infrastructure.

If you have primarily customer support or general operations experience without payments, this role is NOT a match.

Key Requirements

• Strong hands-on experience in payments, merchant operations, or billing operations
• Mandatory: experience in mobile/web subscription products
• Hands-on with subscription payment systems: Stripe, PayPal, Adyen, Paddle
• Deep understanding of:
  • subscription billing lifecycle
  • renewals, retries, refunds, chargebacks
  • routing, cascading, and payment recovery processes
• Experience setting up merchant accounts and PSPs
• Experience working cross-functionally with Product, Engineering, and Support teams
• Knowledge of fraud, disputes, and chargeback operations

Key Responsibilities

• Own setup and operations of payment infrastructure for web-to-web subscription funnels
• Manage Stripe/Paddle/Adyen, merchant accounts, billing systems, and other PSPs
• Design scalable processes for routing, cascading, and payment recovery
• Drive payment-related process improvements, issue resolution, and user notifications
• Build SOPs, playbooks, and operational documentation

Nice to Have

• Experience with high-growth consumer subscription products
• Experience building payment-related support processes or teams
• Understanding of how payment operations impact conversion and retention

✅ Key Messaging for Filtering

1. Start description with “Hands-on payments experience required” 
   • “This role is NOT for general customer support or content moderation specialists.”

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Okta Activate Partner, and Microsoft Partner.

Since 2017, we’ve been specializing in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions. Our products focus on cutting-edge cloud computing, advanced location and mapping, seamless collaboration from anywhere, unparalleled customer service, and innovative DevSecOps.

We are seeking four dynamic Sales Executives to lead our sales efforts for Cloud solutions across the EMEA and CEE regions. The ideal candidate will be a high-performing A-player preferably with experience in B2B segment and SaaS sales, adept at navigating complex sales environments, and driven to exceed targets through strategic sales initiatives.

Requirements:

• Fluency in Polish or Czech;
• At least B2 level in English;
• From 1 year of proven sales experience in SaaS/IaaS fields or related;
• Excellent communication, negotiation, and strategic planning abilities;
• Proficient in managing CRM systems and understanding their strategic importance in sales and customer relationship management.

Responsibilities:

• Develop and execute sales strategies for Cloud solutions, targeting mostly enterprise clients within the Cloud Markets across EMEA and CEE;
• Conduct high-level negotiations and presentations with major companies across Europe, focusing on the strategic benefits of adopting Cloud Solutions;
• Continuously assess the competitive landscape and customer needs, adapting sales strategies to meet market demands and drive revenue growth;
• Identify and penetrate new enterprise market segments, leveraging Cloud Solutions to improve client outcomes;
• Work closely with marketing and business development teams to align sales strategies with broader company goals.

Would be a plus:

• Experience in expanding new markets with outbound activities;
• Sales or technical certifications related to Cloud Solutions are advantageous.

Work conditions:

• Competitive Salary & Transparent Motivation: Receive a competitive base salary with commission on sales and performance-based bonuses, providing clear financial rewards for your success.
• Flexible Work Format: Work remotely with flexible hours, allowing you to balance your professional and personal life efficiently.
• Freedom to Innovate: Utilize multiple channels and approaches for sales, allowing you the freedom to find the best strategies for success.
• Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry. Expand your expertise by engaging with international markets across the EMEA and CEE regions.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.
• When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
• Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes.

We are building an internal Apps Factory — a portfolio of subscription-based mobile apps (utilities, edtech, productivity, lifestyle) and a scalable growth engine powered by Meta, Google and other paid channels.
 

We are looking for a Senior UA who will own this engine end-to-end:

strategy → funnels → channels → automation → team
 

Responsibilities

• Build and execute UA strategy across Meta, Google and other paid channels.
• Own and scale Web2Web, Web2App and in-app funnels.
• Work closely with Product, Monetization, Creative and Analytics teams.
• Set up and improve attribution & tracking (AppsFlyer / Adjust, CAPI, server-side events, UTMs).
• Analyze CAC, LTV, ARPU, ROAS, retention and cohorts.
• Build automation and scalable UA processes.
• Lead and mentor UA specialists.
   

Requirements

• 3+ years of experience in User Acquisition / Performance Marketing.
• Required: experience working with mobile subscription apps (B2C). This is critical for this role.
• Strong hands-on experience with Meta and Google Ads.
• Experience scaling Web2Web, Web2App or app funnels.
• Experience with attribution tools (AppsFlyer, Adjust or similar).
• Strong understanding of CAC, LTV, payback and unit economics.
• English B2+.

We offer

• Salary above market level.
• Learning opportunities and employee benefits.
• Office in Prague or Warsaw, or remote work.
• New MacBook.
• Friendly and professional atmosphere.

We are looking for a dynamic and experienced candidate for the role of Business Development and International Content Representative focusing on the Eastern Europe region. The position involves working with business clients, establishing partnerships, producing marketing materials, and managing promotional activities in the region.
 

Location
Candidate must be based in one of the following countries:
• Poland
• Hungary
• Czech Republic
• Bulgaria
• Kazakhstan
• Georgia
• Armenia
 

Languages
• Ukrainian or Russian – mandatory
• Proficiency in English
 

Experience
• Background in business development, business consulting, or project
management.
• Understanding of Eastern European markets, as well as proven experience in this market.
 

Skills
• Ability to work independently and manage time effectively.
• Strong interpersonal skills and ability to build relationships.
• Willingness to travel frequently.
 

Responsibilities
• Identifying business opportunities and developing relationships with potential partners in the region.
• Managing local projects and providing regular updates to the direct manager.
• Representing the company at business events.

🔥 About the Role

You need to be based in the Czech Republic or be willing to travel to Prague at least once a month. Czech language will be a huge plus.

We’re looking for a DevOps Engineer to join a fast-growing e-commerce team working on high-load, business-critical systems.

In this role, you’ll be responsible for building, scaling, and maintaining infrastructure, improving CI/CD processes, and ensuring system reliability and performance.

This is a hands-on position with real impact on production systems used by thousands of users.
 

⚙️ Responsibilities

• Build and manage cloud infrastructure using Infrastructure as Code (Terraform)
• Design, implement, and improve CI/CD pipelines
• Work with containerized environments (Docker, Kubernetes)
• Ensure high availability, scalability, and performance of applications
• Implement monitoring, logging, and alerting systems
• Manage deployments and system configurations
• Maintain system security (patching, backups, access control)
• Troubleshoot and resolve production issues
• Collaborate with developers and support teams
   

🧰 Tech Stack

• Cloud: Azure (or similar cloud providers)
• CI/CD: Azure DevOps / Git-based pipelines
• Containers: Docker, Kubernetes
• IaC: Terraform, Ansible
• Monitoring: Prometheus, Grafana, ELK stack, NewRelic, Azure Monitor
• Databases: MySQL, PostgreSQL, MongoDB, Redis, Elasticsearch
• Messaging: RabbitMQ
• Web servers: Nginx
• Build tools: Maven, Composer, npm, Yarn
• OS: Linux (Ubuntu, Debian, Alpine)
• Scripting: Bash, Go, YAML, HCL
   

✅ Requirements

• 3+ years of hands-on DevOps experience
• Strong experience with Docker and Kubernetes
• Experience building and maintaining CI/CD pipelines
• Solid understanding of Infrastructure as Code
• Experience with at least one cloud provider (Azure / AWS / GCP)
• Experience with microservices architecture
• Knowledge of monitoring, logging, and system observability
• Understanding of networking, firewalls, and load balancing
• Strong Linux skills and scripting (Bash / Python)

➕ Nice to Have

• Experience with Azure ecosystem
• Background in high-load or e-commerce systems
• Experience with security and performance optimization

SBC Performance is a digital marketing and advertising technology ecosystem that partners with leading global advertising platforms to drive performance and efficiency. We help brands scale worldwide through high-converting creative marketing solutions and smart campaign optimization. We hold leading positions on TikTok, Meta, and Google.

Our team consists of over 200 specialists across the Czech Republic, Poland, and other countries. We build a dynamic culture driven by speed, analytics, and results.

We are looking for a Machine Learning Engineer to join our team and help us work with large-scale marketing and product data.

In this role, you will focus on analyzing data, building machine learning models, and generating insights that improve business processes and decision-making. You will also contribute to projects related to marketing performance and creative analysis, including video and computer vision tasks.

Responsibilities

• Analyze large-scale marketing and product datasets
• Build, test, and improve machine learning models
• Perform data preprocessing, feature engineering, and validation
• Develop data-driven hypotheses and support business decision-making
• Work on projects related to marketing performance and creative analysis
• Collaborate with analytics, product, and engineering teams 

Requirements

• 3+ years of experience in Machine Learning, Data Science, or similar roles
• Strong Python skills
• Experience with at least one of the following frameworks: PyTorch, TensorFlow, or scikit-learn
• Solid understanding of machine learning fundamentals, statistics, and data analysis
• Experience working with real-world datasets
• Good SQL skills
• English level B1+ (ability to read technical documentation and research materials)

Nice to have

• Experience working with marketing or advertising data
• Experience with video or image data, including computer vision tasks
• Experience with LLM or GenAI-related tasks
• Participation in Kaggle or similar competitions
• Basic understanding of MLOps or model deployment
• Experience with cloud platforms such as AWS, GCP, or Azure

What We Offer

• On-site / hybrid work format in our Prague office
• Competitive compensation
• Flexible working hours: we start our operation day between 9:00 — 11:00 CET
• All necessary equipment
• Paid vacation and sick leave
• Company events and multiple internal activities
• Open feedback and transparent, direct communication

Kindly review our company policies and GDPR compliance by following the link below :

sbc-performance.com/...​-privacy-for-recruitment

Description

We are hiring a Senior Merchant Operations Manager (Payments Manager) to build and own the payments operations infrastructure behind our web-to-web subscription funnels. This person will set up and scale merchant and PSP operations, billing processes, routing and cascading readiness, payment recovery flows, user payment notifications, and payment support operations. The ideal candidate has deep experience in mobile/web/web-to-web subscription businesses and hands-on knowledge of Stripe, PayPal, merchant setup, and subscription payment infrastructure.

Requirements

Strong experience in payments, merchant operations, or billing operations

Mandatory background in mobile and web subscription products

Deep understanding of subscription billing, renewals, retries, refunds, and chargebacks

Hands-on experience with Stripe/PayPal/Adyen/Paddle

Experience setting up merchant accounts, PSPs, and payment infrastructure

Strong knowledge of routing, cascading, and payment recovery processes

Experience working cross-functionally with product, engineering, and support teams
Knowledge of fraud, disputes, and chargeback operations

Responsibilities

Own setup and operations of payment infrastructure for web-to-web subscription funnels

Set up and manage Stripe/Paddle/Adyen, merchant accounts, billing systems, and other PSPs

Design scalable processes for routing, cascading, payment recovery, and issue resolution

Partner closely with the Payments Manager, PMM, PDMs, product, and support teams

Own payment-related user notifications and billing communication flows

Establish support processes for payment-related user issues

Build SOPs, playbooks, and operational documentation

Identify gaps in the payment stack and drive operational improvements

Nice to have

Experience with web-to-web funnel development

Experience in high-growth consumer subscription products

Experience building payment-related support processes or teams

Understanding of how payment operations impact conversion and retention

We are expanding our Technical Support team and are currently looking for an experienced Technical Support Engineer L3-L4 to join a large-scale enterprise project.

This role is part of a long-term, business-critical implementation with high technical complexity, where support plays a key role in system stability, customer trust, and continuous improvement.

If you are passionate about finding and solving complex problems, enjoy working closely with customers and internal teams, and are eager to deepen your expertise in modern technologies and enterprise systems - welcome to MaxBill.

Responsibilities:

• Interacting with customers for corrections, maintenance and support;
• Troubleshooting of software products;

• Implementation, deployment and support activities for billing and customer service software: CRM, billing and rating.

   

Candidate requirements:

• Minimum 3 years of experience in computer/software problem solving or bug detection;
• Experience in software troubleshooting;
• Experience in creating SQL queries;
• Ability to quickly learn and understand the entire system, both server and client side, to troubleshoot issues;
• Strong problem solving/investigative skills;
• Bachelor’s degree or equivalent (or higher) in Computer Science or similar field;
• Mandatory: Ukrainian - native; at least Upper-Intermediate (B2) level of English.

• Willingness to work in a shift-based schedule, if/when required by the project

   

Will be an advantage:

• Experience with Oracle;

• Experience in QA or developer positions.

   

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

We are expanding the delivery team and hiring a Product Owner for a large-scale energy project that is already in the active delivery phase. This is not a greenfield or discovery-only role. The project is live, complex, and business-critical, and its results will directly influence the future of the Ukrainian energy sector, including its digital and green energy transformation.

If you enjoy working close to delivery, stakeholders, and сlients - this role is for you.

Responsibilities:

• Liaise with stakeholders and perform ongoing prioritization, publishing and refinement of the overall backlog in a project team and according to the project scope of deliverables;
• Analysis and solution design with the team to transform scope into sprint backlogs;
• Lead planning and the breakdown of the backlog into items, providing their definitions, acceptance criteria and estimates.
• Collaboratively develop, present the functionality and collect feedback from end customers;
• Report and escalate on the use of budget and expected due dates;
• Document functional solutions designs and prepare delivery documentation.

Required skills:

• 5+ years of proven experience as a product owner working in IT;
• At least one enterprise project delivered end-to-end;
• Knowledge of Agile frameworks;
• Strong organizational and leadership abilities;
• Analytical thinking and problem-solving;
• Requirements engineering;
• Excellent soft skills;
• Mandatory: Ukrainian - native; English -Upper Intermediate 
• BSc/BA Bachelor’s Degree in Computer Science, Engineering or related for understanding of product solution architecture.

The big advantage will be:

• Previous experience with customer management, billing, and financial solutions;
• Previous revenue management with one of the following industries – energy, utility, telсo.

Working with MaxBill you will get:

• 20 working days of annual leave per year, plus paid public holidays.
• Sick/personal leave provision.
• Paid training, conferences, workshops, and certification courses, English classes.
• The possibility of remote work and a flexible schedule.

Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier and Strategic Partner, we deliver hands-on DevOps, FinOps, and GenAI support that drives real results.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

At Automat-it, we help companies take control of their cloud costs, and we’re looking for a Cloud Solution Analyst who will join our FinOps team. This is an opportunity to step into one of the most in-demand areas of cloud technology and work with innovative customers, helping them make smart decisions about their cloud usage. Your first month will be dedicated to learning the basics (including AWS Practitioner certification), and you’ll gradually take on more responsibility by managing customers and taking care of their complex projects from the FinOps side.

📍 Work location - remote from Lviv 

If you are interested in this opportunity, please submit your CV in English.

Responsibilities

• Guide our customers through AWS billing and usage data, helping them understand key insights and trends.
• Partner with customers to review their cloud consumption and highlight cost optimization opportunities.
• Use external and internal tools to guide customers, set budgets, monitor usage patterns, and detect spending anomalies.
• Turn cloud usage data into clear, actionable recommendations and follow up on the impact of those changes.
• Create and present easy-to-understand reports and dashboards

• Support the smooth onboarding of new customers into Automat-it’s FinOps services.

   

Requirements

• Customer-oriented and excellent communication skills
• Ability to learn AWS cloud architecture and services
• Fluent in written and verbal communication skills in English
• Excellent organizational and task management skills
• Comfortable working with spreadsheets, reporting, and task management systems
• Ability to work with data, spot trends, and draw practical conclusions
• Ability to translate reports into simple insights and actionable recommendations
• A degree in a relevant field, such as Computer Science, Engineering, Math, Finance, or Big Data - an advantage

• Understanding of cloud platforms (especially AWS) and basic architecture concepts - an advantage

   

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus 
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• English classes

• Soft skills training

   

Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.

We are building Apps Factory — a product unit that launches and scales mobile subscription apps across multiple verticals such as utilities, health, education, AI tools, and more.

We are looking for a Lead Full-Stack Engineer who will not only drive the development of our internal platform, but also lead a team of engineers and play a key role in building and scaling our mobile products.

Experience with subscription-based mobile apps and React Native development is mandatory for this role.

🚀 Your Mission

Build and scale a high-performance internal ecosystem for launching and growing mobile apps, while leading a full-stack team and driving engineering excellence.

🔧 Responsibilities

Engineering & Architecture

• Design, build, and maintain scalable full-stack applications using JavaScript, React/Vue, Node.js
• Develop APIs, microservices, and serverless solutions on GCP / Firebase
• Build internal tools: landing builders, CMS, automation systems for marketing and growth teams
• Develop and support mobile applications using React Native
• Architect Web-to-App / Web-to-Web funnels for subscription-based products
• Ensure high standards of code quality, performance, and system reliability

Mobile Development (Core Focus)

• Lead development of mobile apps using React Native
• Work with subscription flows, paywalls, and mobile analytics
• Collaborate with product and growth teams to optimize mobile funnels and conversion

Leadership & Team Management

• Lead, mentor, and grow a team of engineers (full-stack and mobile)
• Participate in hiring and team scaling
• Set technical direction, review code, and enforce best practices
• Own delivery timelines and ensure high-quality execution
• Improve development processes, workflows, and team efficiency

Cross-functional Collaboration

• Work closely with Product, UA, Data, ML, and Creative teams
• Align technical solutions with business and growth goals
• Drive automation of marketing and operational workflows

📊 Requirements

• Strong proficiency in JavaScript / TypeScript
• Solid experience with Node.js
• Experience with React or Vue
• Mandatory experience with React Native (mobile development)
• Proven experience working with mobile applications (iOS & Android)
• Experience with GCP / Firebase (Cloud Functions, Firestore, Cloud Run)
• Experience with SQL / NoSQL databases (Firestore, MongoDB, etc.)
• Experience with analytical databases (BigQuery or ClickHouse)
• Strong understanding of APIs, microservices, and event-driven architecture
• Previous experience in a lead / senior role with team management
• Strong ownership mindset and ability to drive projects end-to-end

⭐️ Nice to Have

• Experience with subscription-based products
• Experience with payment systems (Stripe, PayPal, in-app purchases)
• Experience with mobile attribution tools (AppsFlyer, Adapty, RevenueCat)
• Experience working with ad platform APIs (Meta, Google)
• Experience with growth/marketing automation systems

💼 What You’ll Get

• Opportunity to build and lead a team in a fast-scaling product environment
• Direct impact on products with global reach
• Work on cutting-edge mobile and growth infrastructure
• Fast decision-making, minimal bureaucracy
• Competitive compensation + performance bonuses

Senior AI / LLM Engineer (GenAI Systems)

On-site Only (Preferred).
 

We’re building a next-gen AI infrastructure platform focused on LLMs, intelligent matching, and scalable systems.
 

Looking for a Senior AI Engineer to design and ship real-world AI systems across models, infrastructure, and production.
 

What You’ll Work On

• Build & scale end-to-end AI pipelines
• Develop and deploy LLM-powered systems
• Optimize inference performance
• Design RAG systems, agent workflows, structured outputs
• Improve prompting, NLP, and data quality
 

Tech You’ll Likely Use

(Depth > breadth)
• Core engineering: CI/CD, version control, containers, APIs, databases
• Python + ML frameworks: PyTorch / TensorFlow / Keras
• LLMs / GenAI: RAG, LangChain, vector systems
• Function calling & structured outputs
 

What We’re Looking For

• Production experience with LLM / ML systems
• Strong understanding of transformers & modern AI
• Able to work across model + system + product layers
• Bias toward shipping real systems (not research only)
 

Nice to Have (Not Required)

• NLP / semantic systems experience
• NER, classification, extraction, structured data pipelines
• MLOps & inference: CUDA, vLLM, Triton, DeepSpeed, FSDP
• Fine-tuning: SFT, DPO, dataset curation
• Advanced degree (PhD)
 

What We Want

• Systems thinker (infra + model + product)
• Ships fast, builds real systems
• Comfortable in high-growth, ambiguous environments

What You’ll Get

• On-site team with strong engineering culture
• Free on-site parking
• Daily  lunches, snacks, drinks
• Performance-based bonuses
• Work on real, high-impact U.S. project
• Clear growth path as the product and team scale

Backend Developer (Ruby on Rails, APIs) - Mid-Level

We’re hiring a mid-level Backend Developer (Ruby on Rails) to join our on-site (preferred) team in Kyiv. You’ll work on U.S.based products, building and scaling API-driven backend services, and collaborating closely with experienced engineers and product teams.

⚠️ Important

• Full-time On-site / Hybrid remote. 

What You’ll Do

• Build and maintain RESTful APIs using Ruby on Rails
• Implement business logic, authentication, and third-party integrations
• Design and optimize relational database schemas and queries (PostgreSQL / MySQL)
• Collaborate with frontend, mobile, and product teams
• Write clean, maintainable, well-tested code following Rails best practices
• Create and maintain unit and integration tests
• Work with CI/CD pipelines and automated testing
• Participate in code reviews and iterative delivery

What We’re Looking For

• Agentic Development Understanding.
• 3+ years of commercial experience with Ruby on Rails
• Hands-on experience building API-first applications
• Solid understanding of REST, JSON, JWT authentication
• Strong knowledge of ActiveRecord and relational databases (Postgres or MySQL)
• Experience with RSpec (unit, request, integration tests)
• Comfortable with Git workflows and Agile teams
• Practical experience using Postman, Swagger, or similar API tools
• Familiarity with background jobs (Sidekiq / ActiveJob)
• Pragmatic mindset — focus on shipping value, not over-engineering
• Willingness to learn and improve with team support

Nice to Have

• Experience with service-oriented architectures or microservices
• Exposure to API performance optimization and caching
• Familiarity with Docker (Kubernetes is a plus)
• Interest in or basic exposure to Go / Golang

What You’ll Get

• On-site  team with strong engineering culture
• Free on-site parking
• Daily  lunches, snacks, drinks
• Performance-based bonuses
• Work on real, high-impact U.S. products
• Clear growth path as the product and team scale

Works with: UA Manager, Creative Producer, Product, Data, Growth Tech
 

About the role

We’re building a Lean Apps Factory – a high-velocity engine that launches, tests, and scales subscription mobile apps across multiple niches (health, productivity, education, lifestyle and more).

Your mission as Marketing Growth Manager (PMM) is to turn ideas, funnels and creatives into predictable revenue – and help us design the growth playbook for every new app we ship.

This is not a maintenance role. You’ll sit at the centre of performance marketing, product, creative and data, deciding what we test next and where we invest. As we scale, this role can grow into Head of PMM / Head of Marketing Growth with ownership of multiple growth pods.

Why join us

• Build from 0 → 1 → scale – work on new apps from first MVP tests to multi-country growth
• Own real impact – clear revenue, ROI and payback targets, fast feedback loops, visible results
• High-pace experimentation – dozens of W2W/W2A funnel and creative tests, not “one campaign per quarter.”
• Full growth stack – performance + funnels + paywalls + creatives + retention, not just channel ops.
• Automation-first environment – in-house BI, marketing APIs and AI-driven creative pipeline to support you.
• Career upside – opportunity to build and lead the growth function as Apps Factory scales.

If you want to combine hands-on performance work with strategic ownership and see your decisions reflected in daily revenue, this role is for you.

Mission

Own one or more app “growth streams” end-to-end (W2W + W2A) and turn budget, funnels and creatives into predictable revenue.

Key responsibilities

• Lead cross-functional growth initiatives across paid acquisition, creative, product and analytics for our first apps.
• Design and run go-to-market strategies: ICPs, offers, messaging, W2W/W2A funnels, paywalls, email/onboarding.
• Work with UA on media plans, testing roadmap and targets (CAC, ROAS, payback, LTV).
• Work with Creative to generate and systematise winning angles, scripts and concepts.
• Partner with Tech & Data to improve tracking, dashboards, and automation (rules, budget shifts, experiment templates).
• Turn data into clear priorities: what to scale, what to kill, what to test next.

In your first 3 months you will

• Build a deep understanding of our apps, users and growth levers.
• Take ownership of one core growth stream (e.g. one app / region / funnel) from strategy to execution.
• Ship and review multiple creative + funnel experiments and hit agreed ROI / revenue targets.
• Tighten collaboration between Performance, Creative, Product and Data to speed up the learning loop.

Ideal profile

• 3+ years in performance marketing / growth for mobile apps or subscriptions (W2W/W2A)
• Strong experience in creative strategy + funnel optimisation (web and/or app)
• Confident with numbers: can read cohort tables, CAC/ROAS, LTV, and make decisions
• Great communicator and project driver – keeps UA, Creative, Product and Data aligned
• Comfortable in fast-moving, test-and-learn environments
• English level  (B2+)

Cleverbridge seeks a senior, hands-on Zendesk expert to accelerate execution of H1 2026 CXM roadmap initiatives. The focus is on implementing AI capabilities, expanding automation, increasing self‑service deflection, reducing manual workload, and driving measurable improvement in cost-to-contact metrics.

The primary focus will be on strategic roadmap initiatives and execution acceleration. 

Responsibilities

The contractor will rapidly ramp up on the existing Cleverbridge Zendesk environment, including architecture, workflows, automations, integrations, reporting setup, and AI configuration.

• Audit the current Zendesk configuration and identify opportunities to improve automation and deflection.
• Translate roadmap initiatives into structured, time‑boxed execution plans with milestones.
• Lead hands‑on configuration and implementation of AI and automation capabilities.
• Design scalable automation architecture and clean up existing configuration where necessary.
• Work alongside the internal Zendesk administrator and CXM team members who will continue owning BAU and maintenance.
• Assign and coordinate initiative-related tasks with internal team members where support is required.
• Provide weekly progress updates and highlight blockers or dependencies.

Required Expertise

• Advanced Zendesk Enterprise administration and architecture experience.
• Hands‑on experience implementing Zendesk AI features including AI Agents and Copilot.
• Strong experience building automation frameworks, triggers, workflows, and routing logic.
• Experience designing scalable support operations focused on deflection and cost‑to‑contact reduction.
• Ability to independently scope, structure, and execute complex CX technology initiatives.