Softsich

Softsich is an international product technology company that develops scalable digital B2B platforms. 
We are looking for an Employee Experience & Internal Communications Specialist who will help develop our corporate culture through strong internal communications, team initiatives, and employee experience. If you enjoy working with people, creating an environment where employees feel motivated to grow, and see communications as a tool that connects teams and builds a strong culture, we’d love to get to know you.

Your key responsibilities will include:

– Developing and implementing Employee Experience and Employee Engagement strategies aligned with company goals.
– Planning and developing engagement programs for remote, hybrid, and office-based teams.
– Building and improving the internal communications system.
– Organizing corporate events, team buildings, strategic sessions, and leadership events.
– Developing office communities in Kyiv and Warsaw.
– Integrating company values into internal communications, programs, and team initiatives.
– Analyzing employee engagement levels, survey results, and preparing improvement plans.
– Coordinating cross-functional projects together with HR, People Team, PR, Finance, and team leaders.
– Managing program budgets, working with vendors, and controlling the quality of initiative delivery.
– Searching for and implementing new formats of interaction that strengthen corporate culture and employee experience.

It’s a match if you have:

– 3+ years of experience in Employee Experience, Internal Communications, HR, Employer Branding, or Corporate Communications.
– Experience developing and implementing internal communication campaigns.
– Hands-on experience building employee engagement programs.
– Experience organizing corporate, team, and leadership events.
– Understanding of corporate culture development and employee experience principles.
– Experience working with engagement metrics (eNPS, participation rate, satisfaction score) and analyzing survey results.
–Experience managing multiple projects simultaneously and working with different stakeholders.
– Experience managing budgets and working with vendors.
– Strong Excel or Google Sheets skills.
– English - Intermediate+ (B1–B2).
– Excellent communication skills, systems thinking, and a proactive approach to work.

What we offer:

– Flexible schedule and remote format or offices in Warsaw/Kyiv - you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

The best employee experience doesn’t happen by chance - it’s built every day by people who care about the team.
Send over your CV now - we’d love to get to know you better!

Softsich is an international product tech company that develops scalable B2B digital platforms. We're looking for an experienced Senior Sports Product Manager to own and develop one of our key product directions across multiple brands and international markets.

This is not a feature-delivery role — it is a product ownership role. You will define the product roadmap, drive strategic initiatives, analyze business performance, and collaborate with cross-functional teams to deliver measurable product growth and an outstanding user experience.

Requirements

• 2+ years of Product Management experience in high-scale B2C/B2B  digital products or a related industry.
• Strong understanding of digital product mechanics, promotional features, user engagement, monetization, and performance metrics.
• Hands-on experience working with third-party product platforms or provider back-office systems.
• Experience launching and evaluating customer-facing promotional campaigns and product initiatives.
• Strong analytical mindset with the ability to make product decisions based on data and business metrics.
• Good understanding of international markets, customer behaviour, and regional product adaptations.
• Experience working with Jira and Confluence.
• Intermediate+ English (written and spoken).

Responsibilities

• Own and manage the Sports product roadmap, including quarterly and monthly planning in Jira.
• Drive product initiatives end-to-end, from hypothesis and KPI definition through delivery, launch, and post-release evaluation.
• Define market priorities across brands and GEOs, adapting product initiatives to regional customer needs and business objectives.
• Monitor and improve key product performance metrics, identifying growth opportunities and translating insights into product decisions.
• Work with analytical tools and product data to evaluate feature performance, user engagement, and business impact.
• Plan, launch, and optimize seasonal campaigns, promotional mechanics, and customer engagement initiatives.
• Coordinate cross-functional product launches together with CRM, Marketing, Design, Analytics, Operations, and other business stakeholders.
• Configure and manage promotional mechanics, campaign rules, templates, and customer-facing product settings within third-party platforms.
• Own relationships with external platform providers, driving new feature adoption, integrations, operational improvements, and roadmap alignment.
• Manage product content, merchandising, and customer experience across multiple brands and international markets.
• Document product processes, establish best practices, and contribute to scalable operational standards across the product organization.
• Collaborate closely with cross-functional teams to ensure high-quality execution, remove delivery blockers, and continuously improve product performance.

Nice to Have

• Experience with Tableau or other BI tools.
• Experience with PostHog, Hotjar, or similar product analytics platforms.
• Understanding of CRM mechanics and customer segmentation.
• Experience working with multi-brand or white-label products.
• Understanding of fraud prevention and risk management principles within digital products.

What we offer:

•  Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
•  20 paid vacation days, sick leaves, and health insurance (UA/PL-based, other locations in progress).
•  A supportive, friendly team where knowledge-sharing is part of the culture.
•  Coverage for professional events and learning.
•  Birthday greetings, team buildings, and warm human connection beyond work.
•  Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send over your CV now — we’d love to get to know you better!

🔹 Lead stability, scalability, and operational excellence at scale.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced Lead DevOps who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.
 

Your key responsibilities will include:

– Owning and managing cloud infrastructure across production, staging, and development environments.
– Designing, implementing, and maintaining CI/CD pipelines and deployment automation.
– Ensuring production stability, high availability, and scalability of all platform services.
– Configuring and maintaining monitoring, alerting, and observability tooling.
– Leading incident response for infrastructure-related issues and driving post-incident reviews.
– Planning and executing capacity management to support platform growth.
– Optimizing infrastructure costs: tracking spend, eliminating waste, right-sizing resources.
– Maintaining disaster recovery procedures, runbooks, and on-call readiness.
– Coordinating with development teams on infrastructure requirements and service dependencies.
– Managing developer tooling and internal platform services to support engineering productivity.
– Ensuring security best practices and compliance requirements across infrastructure.
– Continuously improving deployment processes, reliability, and operational efficiency.
– Leading, mentoring, and growing a team of infrastructure engineers.
– Validating and challenging technical estimates to ensure realistic commitments and early risk visibility.
– Reviewing team output for quality, completeness, and alignment with technical standards.
 

It’s a match if you have:

– 5+ years of experience in infrastructure, DevOps, or platform engineering roles, including at least 2 years in a lead or senior position.
– Strong hands-on experience with AWS (EC2, RDS, S3, ECS/EKS, Lambda, VPC, IAM, CloudFront, Route53, ElastiCache, SQS/SNS).
– Experience with AWS Organizations (multi-account management, SCPs, consolidated billing).
– Proficiency with Infrastructure as Code tools (Terraform, Ansible).
– Deep knowledge of Docker and Kubernetes (autoscaling, network policies, cluster management).
– Experience with Helm, ArgoCD (GitOps workflows), GitLab CI or GitHub Actions.
– Strong monitoring expertise (Datadog, Prometheus, Grafana, ELK, PagerDuty, JSM).
– Experience with Cloudflare (CDN, WAF, DDoS mitigation, Zero Trust).
– Solid networking fundamentals (DNS, ALB/NLB, VPN, VPC peering, firewalls).
– Strong security practices (IAM, Secrets Manager/Vault, CSPM, patch management, compliance readiness).
– Experience with high-load systems, load testing (k6, Locust, Gatling), capacity planning.
– Experience with databases (RDS PostgreSQL/MySQL, DocumentDB, Redshift, Redis/ElastiCache, Kafka).
– Strong Linux administration and scripting skills (Bash, Python).
– Proven ability to mentor engineers and validate technical estimates.
– Strong communication skills and ability to proactively surface risks.
 

What we offer:

– Flexible schedule and remote format or offices in Warsaw.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

You see infrastructure not as a support function, but as a strategic driver of business stability and growth?


Send over your CV now — we’d love to get to know you better!

🔹 Lead stability, scalability, and operational excellence at scale.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced DevOps Lead/Head who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.

 

Your key responsibilities will include:

– Owning and managing cloud infrastructure across production, staging, and development environments.
– Designing, implementing, and maintaining CI/CD pipelines and deployment automation.
– Ensuring production stability, high availability, and scalability of all platform services.
– Configuring and maintaining monitoring, alerting, and observability tooling.
– Leading incident response for infrastructure-related issues and driving post-incident reviews.
– Planning and executing capacity management to support platform growth.
– Optimizing infrastructure costs: tracking spend, eliminating waste, right-sizing resources.
– Maintaining disaster recovery procedures, runbooks, and on-call readiness.
– Coordinating with development teams on infrastructure requirements and service dependencies.
– Managing developer tooling and internal platform services to support engineering productivity.
– Ensuring security best practices and compliance requirements across infrastructure.
– Continuously improving deployment processes, reliability, and operational efficiency.
– Leading, mentoring, and growing a team of infrastructure engineers.
– Validating and challenging technical estimates to ensure realistic commitments and early risk visibility.
– Reviewing team output for quality, completeness, and alignment with technical standards.

It’s a match if you have:

– 5+ years of experience in infrastructure, DevOps, or platform engineering roles, including at least 2 years in a lead or senior position.
– Strong hands-on experience with AWS (EC2, RDS, S3, ECS/EKS, Lambda, VPC, IAM, CloudFront, Route53, ElastiCache, SQS/SNS).
– Experience with AWS Organizations (multi-account management, SCPs, consolidated billing).
– Proficiency with Infrastructure as Code tools (Terraform, Ansible).
– Deep knowledge of Docker and Kubernetes (autoscaling, network policies, cluster management).
– Experience with Helm, ArgoCD (GitOps workflows), GitLab CI or GitHub Actions.
– Strong monitoring expertise (Datadog, Prometheus, Grafana, ELK, PagerDuty, JSM).
– Experience with Cloudflare (CDN, WAF, DDoS mitigation, Zero Trust).
– Solid networking fundamentals (DNS, ALB/NLB, VPN, VPC peering, firewalls).
– Strong security practices (IAM, Secrets Manager/Vault, CSPM, patch management, compliance readiness).
– Experience with high-load systems, load testing (k6, Locust, Gatling), capacity planning.
– Experience with databases (RDS PostgreSQL/MySQL, DocumentDB, Redshift, Redis/ElastiCache, Kafka).
– Strong Linux administration and scripting skills (Bash, Python).
– Proven ability to mentor engineers and validate technical estimates.
– Strong communication skills and ability to proactively surface risks.

Nice to have:

– Experience in regulated or high-availability environments.

What we offer:

– Flexible schedule and remote format or offices in Warsaw.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

You see infrastructure not as a support function, but as a strategic driver of business stability and growth?
 

Send over your CV now — we’d love to get to know you better!

Hi there!We’re excited to introduce you to Softsich — a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands its presence in global markets.

We are growing rapidly and are looking for a Head of Payments who will take ownership of our payment domain and help scale payment operations, processes, and integrations to the next level.

We are looking for a strategic and business-oriented Head of Payments who will lead and scale the company’s global payment function.

Key focuses of the role:
— reducing processing costs and improving approval rate;
— developing the Payments BizDev pipeline and expanding PSP coverage across new GEOs;
— independently making decisions regarding contracts, payment providers, and payment routing within the scope of responsibility, without constant escalation to C-level;
— scaling payment infrastructure to support active business growth and the launch of 20+ products within the next 12–18 months.

Responsibilities

— Building and executing the Payments strategy roadmap for 12–24 months
— Developing and scaling partnerships with PSPs, banks, gateways, and aggregators
— Independently leading negotiations, re-negotiations, and signing contracts with payment providers
— Developing and scaling the Payments BizDev pipeline
— Managing payment infrastructure: own platform, white-label solutions, deposits/payouts, alternative payment methods— Optimizing payment routing, cascading logic, and transaction performance
— Monitoring key payment metrics
— Coordinating treasury and settlement processes together with the Finance team
— Managing payment operations and risk-related cases in collaboration with Risk & Compliance teams
— Building and developing the Payments team
— Coordinating launches of new products and payment integrations— Cross-functional collaboration with Product, Tech, Finance, Risk, Legal, and Compliance teams
— Preparing payment reporting, KPI tracking, and business initiatives for the leadership team
— Representing the company at international fintech and payment conferences

Requirements

— 5+ years of experience in Payments
— 3+ years in a Head / Director level role with direct managerial responsibility
— Practical experience working with regulated payment environments— Experience working with complex payment infrastructure and alternative payment methods
— Strong network among PSPs, banks, gateways, and payment providers
— Experience building and scaling the Payments BizDev pipeline— Practical experience with payment orchestration and PSP integrations
— Deep understanding of payment metrics and payment economics
— Experience building and developing Payments teams
— Understanding of PSD2, AML/KYC, compliance, and regulatory frameworks
— Confident use of Excel / Google Sheets, BI tools (Power BI, Tableau), PSP back-office systems, and payment aggregation platforms
— Data-driven mindset and the ability to make decisions based on metrics and business impact

Nice to have

— Experience on the PSP / payment gateway / aggregator side— Experience building a Payments function from scratch
— Practical experience in treasury / liquidity management
— Financial or legal education
— Active network within the international payment ecosystem

We Offer

— Flexible schedule and remote format remote or offices in Warsaw — you choose.
— 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
— A supportive, friendly team where knowledge-sharing is part of the culture.
— Coverage for professional events and learning.
— Birthday greetings, team buildings, and warm human connection beyond work.
— Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

If you’re looking for ownership rather than just operational management — this role is for you. 

Send us your CV, and let’s get to know each other

🔹 Do you enjoy building reliable infrastructure, automating processes, and ensuring product stability? Then this role might be exactly what you’re looking for.

Softsich is an international product tech company that develops scalable digital B2B solutions. We are looking for a Senior DevOps Engineer who will help us grow our infrastructure, maintain service reliability, and continuously improve the way we deliver changes to production.

In this role, you will work with AWS, Kubernetes, Terraform, and modern DevOps practices while collaborating closely with software development teams to build reliable and scalable solutions

Key Responsibilities:

• Build and maintain the infrastructure, multiple environments, using Terraform.
• Build and maintain Kubernetes Clusters in AWS.
• Continuous improvement of CI\CD pipelines.
• Configure and improve system observability.
• Collaboration with the software development teams.
• Supporting software development teams for deployed components.
• Troubleshot ongoing issues.
• On-calls.

Requirements:

• 4+ years of experience as a DevOps Engineer.
• Strong understanding of networking concepts.
• Hands-on experience with CloudFlare.
• Practical experience with Infrastructure as Code (IaC) tools, particularly Terraform.
• Proven experience in administering and troubleshooting Kubernetes.
• Solid background working with AWS services, including:
  — VPC, EC2, S3, IAM, EKS.
  — RDS, DocumentDB, ElastiCache.
  — Route 53, CloudWatch, CloudFront.
  — KMS, Secrets Manager, ECR.
• Experience working with message brokers such as RabbitMQ or Kafka.
• Experience maintaining and updating CI/CD pipelines (preferably GitLab CI).
• Experience with the GitOps approach and tools such as ArgoCD.
• Familiarity with automation tools (Helm, Atlantis).
• Experience with monitoring and logging tools: Vector, Prometheus, ELK, DataDog.
• Strong troubleshooting skills and ability to resolve complex issues.

What We Offer:

• Work remotely or from our offices in Kyiv or Warsaw — your choice.
• Full-time position.
• Standard 5/2 working schedule.
• 24 paid vacation days, sick leaves, and health insurance (currently available in Ukraine, other locations in progress).
• A friendly and supportive team where it’s easy to ask questions, learn, and be yourself.
• Coverage of professional events and learning opportunities.
• Birthday celebrations, team-building activities, and genuine human connections beyond work.
• Zero joules of energy to the aggressor state or any businesses affiliated with it.

If you’re used to working in environments where your decisions directly impact service stability, team efficiency, and business success, we’d love to hear from you.

Send us your CV — let’s get acquainted!

Hi there! 
 

We are looking for a Graphic Designer 🚀

This role is focused on creating high-quality visual assets that support marketing, product, and brand initiatives across multiple projects. It is an excellent opportunity to work in a fast-paced product environment, contribute to the development of strong brand identities, and collaborate closely with cross-functional teams, including Product, Marketing, CRM, and Design.

 🚀
What you’ll be doing
 

• Create and adapt marketing and product design assets, including banners, CRM communications, landing pages, and social media materials.
• Ensure all design outputs comply with brand guidelines and internal quality standards.
• Independently resolve design tasks related to composition, structure, and visual hierarchy.
• Maintain and update task status in project management systems.
• Meet deadlines and proactively communicate potential risks or blockers.
• Participate in design reviews and implement feedback received.
• Provide constructive feedback to peers and support junior designers when needed.
• Contribute to the improvement of templates, design libraries, and internal team processes.

Our ideal candidate
 

• 2+ years of experience as a Graphic Designer.
• Strong proficiency in Figma, Adobe Photoshop, and Adobe Illustrator.
• Solid understanding of composition, typography, color theory, and visual hierarchy principles.
• Experience working with brand guidelines and design systems.
• Ability to independently create design solutions and justify design decisions.
• Experience preparing assets for various digital channels.
• Experience using AI-powered tools for graphic generation and integrating them into design workflows.
• Strong attention to detail and commitment to high-quality standards.
• Effective time management skills and ability to meet deadlines.
• Ability to work independently while collaborating efficiently within a team.

We offer
 

• Flexible schedule and fully remote format, or offices in Warsaw/Kyiv — your choice.
• 24 paid vacation days, sick leaves, and health insurance (UA-based, other regions coming soon).
• Supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and continuous learning.
• Birthday greetings, team buildings, and genuine human connection beyond work.
• Zero involvement with any companies or partners associated with harmful or unethical activities.

Do you enjoy building reliable infrastructure, automating processes, and ensuring product stability? Then this role might be exactly what you’re looking for.

Softsich is an international product tech company that develops scalable digital B2B solutions. We are looking for a DevOps Engineer who will help us grow our infrastructure, maintain service reliability, and continuously improve the way we deliver changes to production.

In this role, you will work with AWS, Kubernetes, Terraform, and modern DevOps practices while collaborating closely with software development teams to build reliable and scalable solutions

Key Responsibilities:

• Build and maintain the infrastructure, multiple environments, using Terraform.
• Build and maintain Kubernetes Clusters in AWS.
• Continuous improvement of CI\CD pipelines.
• Configure and improve system observability.
• Collaboration with the software development teams.
• Supporting software development teams for deployed components.
• Troubleshot ongoing issues.
• On-calls.
   

Requirements:

• 4+ years of experience as a DevOps Engineer.
• Strong understanding of networking concepts.
• Hands-on experience with CloudFlare.
• Practical experience with Infrastructure as Code (IaC) tools, particularly Terraform.
• Proven experience in administering and troubleshooting Kubernetes.
• Solid background working with AWS services, including:
  — VPC, EC2, S3, IAM, EKS.
  — RDS, DocumentDB, ElastiCache.
  — Route 53, CloudWatch, CloudFront.
  — KMS, Secrets Manager, ECR.
• Experience working with message brokers such as RabbitMQ or Kafka.
• Experience maintaining and updating CI/CD pipelines (preferably GitLab CI).
• Experience with the GitOps approach and tools such as ArgoCD.
• Familiarity with automation tools (Helm, Atlantis).
• Experience with monitoring and logging tools: Vector, Prometheus, ELK, DataDog.
• Strong troubleshooting skills and ability to resolve complex issues.
   

What We Offer:

• Work remotely or from our offices in Kyiv or Warsaw — your choice.
• Full-time position.
• Standard 5/2 working schedule.
• 24 paid vacation days, sick leaves, and health insurance (currently available in Ukraine, other locations in progress).
• A friendly and supportive team where it’s easy to ask questions, learn, and be yourself.
• Coverage of professional events and learning opportunities.
• Birthday celebrations, team-building activities, and genuine human connections beyond work.
• Zero joules of energy to the aggressor state or any businesses affiliated with it.

If you’re used to working in environments where your decisions directly impact service stability, team efficiency, and business success, we’d love to hear from you.

Send us your CV — let’s get acquainted!

Softsich is an international product technology company that develops scalable digital B2B platforms. 
We are looking for an Employee Experience & Internal Communications Specialist who will help develop our corporate culture through strong internal communications, team initiatives, and employee experience. If you enjoy working with people, creating an environment where employees feel motivated to grow, and see communications as a tool that connects teams and builds a strong culture, we’d love to get to know you.

Your key responsibilities will include:

– Developing and implementing Employee Experience and Employee Engagement strategies aligned with company goals.
– Planning and developing engagement programs for remote, hybrid, and office-based teams.
– Building and improving the internal communications system.
– Organizing corporate events, team buildings, strategic sessions, and leadership events.
– Developing office communities in Kyiv and Warsaw.
– Integrating company values into internal communications, programs, and team initiatives.
– Analyzing employee engagement levels, survey results, and preparing improvement plans.
– Coordinating cross-functional projects together with HR, People Team, PR, Finance, and team leaders.
– Managing program budgets, working with vendors, and controlling the quality of initiative delivery.
– Searching for and implementing new formats of interaction that strengthen corporate culture and employee experience.

It’s a match if you have:

– 3+ years of experience in Employee Experience, Internal Communications, HR, Employer Branding, or Corporate Communications.
– Experience developing and implementing internal communication campaigns.
– Hands-on experience building employee engagement programs.
– Experience organizing corporate, team, and leadership events.
– Understanding of corporate culture development and employee experience principles.
– Experience working with engagement metrics (eNPS, participation rate, satisfaction score) and analyzing survey results.
–Experience managing multiple projects simultaneously and working with different stakeholders.
– Experience managing budgets and working with vendors.
– Strong Excel or Google Sheets skills.
– English - Intermediate+ (B1–B2).
– Excellent communication skills, systems thinking, and a proactive approach to work.

What we offer:

– Flexible schedule and remote format or offices in Warsaw/Kyiv - you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

The best employee experience doesn’t happen by chance - it’s built every day by people who care about the team.
Send over your CV now - we’d love to get to know you better!

Softsich is an international product technology company that develops scalable digital B2B platforms. 
We are looking for an Employee Experience & Internal Communications Specialist who will help develop our corporate culture through strong internal communications, team initiatives, and employee experience. If you enjoy working with people, creating an environment where employees feel motivated to grow, and see communications as a tool that connects teams and builds a strong culture, we’d love to get to know you.

Your key responsibilities will include:

– Developing and implementing Employee Experience and Employee Engagement strategies aligned with company goals.
– Planning and developing engagement programs for remote, hybrid, and office-based teams.
– Building and improving the internal communications system.
– Organizing corporate events, team buildings, strategic sessions, and leadership events.
– Developing office communities in Kyiv and Warsaw.
– Integrating company values into internal communications, programs, and team initiatives.
– Analyzing employee engagement levels, survey results, and preparing improvement plans.
– Coordinating cross-functional projects together with HR, People Team, PR, Finance, and team leaders.
– Managing program budgets, working with vendors, and controlling the quality of initiative delivery.
– Searching for and implementing new formats of interaction that strengthen corporate culture and employee experience.

It’s a match if you have:

– 3+ years of experience in Employee Experience, Internal Communications, HR, Employer Branding, or Corporate Communications.
– Experience developing and implementing internal communication campaigns.
– Hands-on experience building employee engagement programs.
– Experience organizing corporate, team, and leadership events.
– Understanding of corporate culture development and employee experience principles.
– Experience working with engagement metrics (eNPS, participation rate, satisfaction score) and analyzing survey results.
–Experience managing multiple projects simultaneously and working with different stakeholders.
– Experience managing budgets and working with vendors.
– Strong Excel or Google Sheets skills.
– English - Intermediate+ (B1–B2).
– Excellent communication skills, systems thinking, and a proactive approach to work.

What we offer:

– Flexible schedule and remote format or offices in Warsaw/Kyiv - you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

The best employee experience doesn’t happen by chance - it’s built every day by people who care about the team.
Send over your CV now - we’d love to get to know you better!

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀

Hi there! We’re Softsich 👋
A young, ambitious, and fast-growing company creating innovative digital products.
We’re looking for a CRM Specialist who combines analytical thinking, attention to detail, and a systematic approach to user retention and lifecycle management.
 

Your key responsibilities will include:

– Work with promo plans and execute campaigns across your projects.
– Manage automated CRM flows (email, SMS, push, pop-ups) and perform urgent manual sends.
– Set up and optimize communication logic based on retention and lifecycle strategies.
– Segment users (active, inactive, VIP, churn, reactivation, etc.) based on events and attributes.
– Work with Customer.io (campaigns, broadcasts, journeys, segments).
– Monitor the correctness of communications and prevent segment overlaps.
– Analyze campaign performance and prepare recommendations for optimization.
– Collaborate with product, CRM, and other teams to implement communication logic and launches.
– Conduct market and competitor analysis, including CRM best practices.
– Participate in setup and launch of new brands.
 

It’s a match if you have: 

– Experience working with Customer.io or similar automation platforms.
– Experience working with TrueLabel.
– Understanding of email / SMS / push / pop-up automation principles.
– Knowledge of retention metrics (churn, reactivation, CTR, CR, etc.).
– Experience with user segmentation based on events and attributes.
– Understanding of how bonus mechanics impact CRM flows.
– Basic or confident knowledge of HTML/CSS for email templates.
– Strong analytical thinking and ability to work with data.
– English proficiency at the Intermediate level.
Would be an advantage:

– Experience with Tableau or similar analytics tools.
 

What we offer:

– Flexible schedule and the choice to work remotely or from our offices in Kyiv or Warsaw.
– 24 paid vacation days, sick leave, and medical insurance (in Ukraine; other countries in progress).
– A friendly team where it’s easy to ask questions, learn, and be yourself.
– Coverage of expenses for professional events.
– Birthday greetings, team buildings, and plenty of real teamwork.
– Zero support or cooperation with the aggressor country or any related businesses.

If this approach resonates with you — feel free to apply 🚀

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀