Softsich

🔍 Do you enjoy spotting what others might miss?
Then we definitely have something to talk about.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We are looking for a QA Engineer who will help ensure product quality through systematic testing, attention to detail, and close collaboration with the development team. If it matters to you that a product works smoothly and predictably - we’d love to get to know you.

Your key responsibilities will include:

– Testing software products (web interfaces, APIs)
– Perform testing for new brand setups
– Working with log files to analyze and identify issues.
– Creating and maintaining testing artifacts: bug reports, checklists, and test cases.
– Participating in task planning and estimation within Scrum/Agile processes.

It’s a match if you have:

– 2+ years of experience in functional testing.
– Experience testing web and mobile applications.
– Experience with API testing.
– Hands-on experience working with logs (Graylog, Splunk, Kibana, or similar tools).
– Proficiency with tools such as Git, Jira, and Confluence.
– Experience creating and maintaining test documentation (test plans, checklists, test cases).
– Ability to write clear and well-structured bug reports.
– Solid understanding of QA processes and SDLC.

What we offer:

– Flexible schedule and remote format or offices in Warsaw/Kyiv - you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Quality is never accidental - it’s built step by step.
Send over your CV now - we’d love to get to know you better!

Softsich is a young and ambitious international product IT company that builds scalable digital B2B platforms. We are growing fast and looking for a Junior ORM Specialist to strengthen our online presence and reputation channels.
 

Responsibilities:

– Publishing content (reviews, comments, mentions) according to the content plan.
– Farming accounts of email services (Gmail, Outlook, Proton, and others).
– Working with proxies and accounts in an anti-detect browser.
 

Requirements:

– Experience publishing reviews on Google Maps, Trustpilot, Sitejabber, Reviews IO, Yelp, and other international review platforms.
– Ability to farm Gmail and other email accounts.
– Understanding how proxies and anti-detect browsers work.
– Experience in online reputation management / working with Reddit & Quora accounts / understanding of basic SEO or the marketing niche will be an advantage.
 

What we offer:

– Flexible schedule: remote work or offices in Warsaw/Kyiv — your choice.
– 24 paid vacation days, sick leaves, and health insurance (UA-based; other locations in progress).
– A friendly team and a supportive environment where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection.
– Zero joules of energy to the aggressor state or any affiliated businesses.


Send over your CV — we’d love to get to know you!

 

Hi there! We’re Softsich 👋 
A young, ambitious, and fast-growing company creating innovative digital products.
We’re looking for a Promo Specialist who can combine analytics, creativity, and a systematic approach to user engagement at Softsich.

Your key responsibilities will include:

• Development and implementation of promotional campaigns: bonuses, tournaments, seasonal promotions, and loyalty.
• Management of promotional calendar on projects.
• Preparation and launch of promotional campaigns from concept to analysis of results.
• Interaction with design, copywriting, CRM and product teams to prepare and launch promotional campaigns.
• Setting up user segmentation for targeting promotional activities.
• Monitoring the correctness of campaign launch and conducting pre-launch QC.
• Analysis of promotional activities effectiveness (engagement, retention, bonus cost, etc).
• Conducting A/B tests of promotional mechanics and communications.
• Preparation of regular reports on campaign results.
• Market monitoring and analysis of competitive promotional mechanics.

It’s a match if you have:

• 2+ years of experience in a similar position (Promo Manager, Bonus Manager or related roles in marketing/e-Commerce).
• Experience in developing promotional campaigns and bonus mechanics.
• Experience in creating strategies for attracting and retaining users through gamification, loyalty programs and tournaments.
• Confident data analysis skills and interpretation of campaign performance metrics.
• Experience in conducting market research and competitor analysis.
• Understanding the principles of user segmentation and targeting strategies.
• Experience with analytical tools and BI platforms.
• English proficiency at the Intermediate level.

Would be an advantage: 

• Experience working with SoftSwiss. 
• Ability to work with analytical reports.

What we offer:

• Flexible schedule and the choice to work remotely or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (in Ukraine; other countries in progress).
• A friendly team where it’s easy to ask questions, learn, and be yourself.
• Coverage of expenses for professional events.
• Birthday greetings, team buildings, and plenty of real teamwork.
• Zero support or cooperation with the aggressor country or any related businesses.

If this approach resonates with you — feel free to apply 🚀
 

Hi there! We're excited to introduce you to Softsich!
We are a young and fast-growing company making our mark in the marketing industry. You now have a great opportunity to join us as a Bonus Manager and grow with us!

We're looking for a specialist who can help us create engaging bonus offers, coordinate their launch, and enhance our loyalty strategy.
If you're detail-oriented, creative, and have strong analytical thinking – this role might be the perfect fit for you!

Key Responsibilities:

• Creating, modifying, managing, and removing bonuses on the SoftSwiss platform.
• Developing bonuses for planned promotions, triggers, and campaigns.
• Writing and preparing bonus mechanics descriptions and client-facing rules, and publishing them on the site.
• Analyzing client bonus activity – bonus rate / conversion / profitability.
• Creating technical tasks for various types of bonuses.
• Creating and overseeing tasks for cross-functional departments (design/copywriting/content/marketing).

Our Ideal Candidate Has:

• 1+ year of experience as a Bonus Manager in the marketing niche – must-have.
• Experience with SoftSwiss.
• Experience working with BI tools such as Tableau.
• Strong skills in forecasting, calculating, and planning promo campaigns.
• Experience working with task trackers.
• Excellent communication skills for effective collaboration with various departments to achieve common goals.

Why Join Us?

• Competitive salary.
• Remote work format or the option to work from a modern office (Warsaw or Kyiv).
• Flexible working hours.
• An incredibly friendly team where everyone’s ready to share knowledge, support, and help.
• 24 working days of paid vacation per year.
• Paid sick leave.
• No energy, resources, or partnerships linked to the aggressor country.
• Birthday greetings and celebrations.
• Online and offline team buildings.
• Corporate events.

Softsich is looking for a creative and proactive Bonus Manager who will help us make our product even better!
If you enjoy working with bonuses, analytics, and a supportive team — we’d love to meet you!

Send your CV now!

Where technology vision meets scalable execution.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced Head of Technology who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.

This role is about more than just managing engineering teams. You will define the technical vision, build scalable architecture, and ensure the reliability and security of complex distributed systems. Working closely with product leadership and engineering teams, you will guide technical strategy and help transform ambitious ideas into stable, high-performing platforms.

Your key responsibilities will include:

— Responsible for technical solutions, vision and roadmap for company projects
— Own the platform architecture and direction of technical department
— Contribute to company policies and make sure they are correctly implemented within the technology teams
— Standardize, implement, and enforce software development processes Scrum/Kanban, TDD, CI/CD, QA etc.
— Ensure team growth and motivation, including career progression and organizational structure; resolve internal team conflicts and ensure team transparency
— Deliver industry best standards of product stability and reliability and drive the technical vision to achieve product SLA
— Ensure the quality and correctness of developed software
— Be an effective communicator with other Business Units in the group as well as with 3rd party providers and clients
— Provide relevant technical/business issues and reports to the management
— Ensure all regulatory requirements are met and compliance procedures are followed
— Represent the technical teams and communicate technical challenges and opportunities to business management
— Communication with customers, present or potential, on the technical aspects
— Where necessary, get hands-on and assist the development and operations teams with addressing technical challenges or diagnosing operational incidents
— Manage incident responses and root cause analysis for major outages or breaches
— Identify potential risks and implement mitigation strategies
— Oversee cybersecurity measures, ensuring systems and data remain secure

It’s a match if you have:

— 8+ years of experience in software engineering in building and scaling complex platforms
— 3+ years of experience in an architecture leadership role or as a CTO
— Strong experience with Java or Node.js backend development and microservice architectures
— Solid understanding of modern frontend architecture, particularly React-based applications
— Deep knowledge of cloud infrastructure and services such as AWS or Azure
— Proven experience designing and operating high-load distributed systems with strong reliability and performance requirements
— Strong understanding of system architecture, API design, and integration patterns
— Experience implementing observability practices (monitoring, logging, tracing) and improving system reliability
— Experience working with DevOps practices and infrastructure (IaC)
— Ability to lead architecture discussions, technical decision-making, and engineering standards across multiple teams
— Strong communication skills and ability to collaborate with CIO, product leadership, and engineering teams

 

What we offer:

— Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
— 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
— A supportive, friendly team where knowledge-sharing is part of the culture.
— Coverage for professional events and learning.
— Birthday greetings, team buildings, and warm human connection beyond work.
— Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send over your CV now — we’d love to get to know you better!

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re looking for a WordPress Developer who will help us build, support, and scale high-performance WordPress solutions used across our products and marketing platforms.

In this role, you’ll work on custom WordPress themes, performance optimization, and integrations with external services. You’ll be part of an autonomous development team where technical ideas are welcome and real impact matters more than rigid processes.
 

Your key responsibilities will include:

— Developing custom WordPress themes from scratch and supporting existing ones.
— Maintaining and extending WordPress-based projects using PHP and JavaScript.
— Integrating external services via REST APIs.
— Optimizing websites for PageSpeed and performance.
— Collaborating with designers and other developers to deliver reliable, scalable solutions.
— Deploying changes to AWS infrastructure as tasks are completed.

It’s a match if you have:

— 2+ years of commercial experience with WordPress development.
— Strong knowledge of WordPress core, PHP, and JavaScript (must-have).
— Hands-on experience with custom themes, ACF, and REST API integrations.
— Confident use of Git in a team environment.
— Experience working with AWS-based environments or readiness to work with cloud infrastructure.
 

Nice to have:

— Experience with PageSpeed optimization and performance tuning.
— Understanding of SEO best practices for WordPress projects.
— Familiarity with CI/CD pipelines.
— Experience working in Kanban-based workflows.
 

What we offer:

— Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
— 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
— A supportive, friendly team where knowledge-sharing is part of the culture.
— Coverage for professional events and learning.
— Birthday greetings, team buildings, and warm human connection beyond work.
— Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send over your CV now — we’d love to get to know you better!

Drive finance ERP solutions for complex, high-load digital products

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re looking for an experienced Business Analyst (ERP Finance) to support and develop finance-related ERP workflows within complex, high-volume transactional environments.

In this role, you will work closely with finance, operations, payments, and product teams, translating business needs into clear functional requirements and supporting the development of effective ERP solutions.

Your key responsibilities will include:

• Gather, document, and validate business requirements from stakeholders across finance, operations, payments, and product teams.
• Be responsible for end-to-end financial workflows for high-load transactional products, including operations and finance analytics and reporting.
• Define functional specifications for the Finance ERP system.
• Collaborate with developers, architects, and system integrators to shape requirements, data models, and diagrams.
• Lead stakeholder sessions to map business processes and identify system needs.
• Document system behavior, workflows, data dictionaries, and training materials for ERP end users.
• Stay informed of regulatory, tax, and operational changes that impact financial systems.
  
   

It’s a match if you have:

• Bachelor’s degree in Finance, Accounting, Information Systems, or a related field.
• 3+ years of experience as a Business Analyst with a focus on ERP or finance systems.
• Experience working with high-volume transactional systems.
• Strong understanding of financial controls, reconciliation processes, and compliance.
• Experience designing or working with ERP systems (custom or commercial).
• Familiarity with Agile/Scrum environments and software product life cycles.
• Upper-Intermediate level of English (written and spoken).
  
   

What we offer:

• Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
• 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
  
   

Send over your CV now — we’d love to get to know you better!

Про компанію Softsich

Softsich is your strategic partner in the Software Solutions world. We combine deep industry knowledge with cutting-edge solutions to help our clients grow, stay compliant, and lead the game. 

What do we do? From strategic consultancy and custom platform development to UX/UI design, analytics, and regulatory compliance — we deliver end-to-end solutions tailored to the fast-paced online entertainment industry. 

Why us? We don’t just follow trends — we set them. Our team thrives on innovation, autonomy, and the drive to make a real impact. Whether you're a partner or a future team member, Softsich is where bold ideas and solid expertise come together.

🔹 Lead stability, scalability, and operational excellence at scale.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced Infrastructure Lead who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.
 

Your key responsibilities will include:

– Owning and managing cloud infrastructure across production, staging, and development environments.
– Designing, implementing, and maintaining CI/CD pipelines and deployment automation.
– Ensuring production stability, high availability, and scalability of all platform services.
– Configuring and maintaining monitoring, alerting, and observability tooling.
– Leading incident response for infrastructure-related issues and driving post-incident reviews.
– Planning and executing capacity management to support platform growth.
– Optimizing infrastructure costs: tracking spend, eliminating waste, right-sizing resources.
– Maintaining disaster recovery procedures, runbooks, and on-call readiness.
– Coordinating with development teams on infrastructure requirements and service dependencies.
– Managing developer tooling and internal platform services to support engineering productivity.
– Ensuring security best practices and compliance requirements across infrastructure.
– Continuously improving deployment processes, reliability, and operational efficiency.
– Leading, mentoring, and growing a team of infrastructure engineers.
– Validating and challenging technical estimates to ensure realistic commitments and early risk visibility.
– Reviewing team output for quality, completeness, and alignment with technical standards.

It’s a match if you have:

– 5+ years of experience in infrastructure, DevOps, or platform engineering roles, including at least 2 years in a lead or senior position.
– Strong hands-on experience with AWS (EC2, RDS, S3, ECS/EKS, Lambda, VPC, IAM, CloudFront, Route53, ElastiCache, SQS/SNS).
– Experience with AWS Organizations (multi-account management, SCPs, consolidated billing).
– Proficiency with Infrastructure as Code tools (Terraform, Ansible).
– Deep knowledge of Docker and Kubernetes (autoscaling, network policies, cluster management).
– Experience with Helm, ArgoCD (GitOps workflows), GitLab CI or GitHub Actions.
– Strong monitoring expertise (Datadog, Prometheus, Grafana, ELK, PagerDuty, JSM).
– Experience with Cloudflare (CDN, WAF, DDoS mitigation, Zero Trust).
– Solid networking fundamentals (DNS, ALB/NLB, VPN, VPC peering, firewalls).
– Strong security practices (IAM, Secrets Manager/Vault, CSPM, patch management, compliance readiness).
– Experience with high-load systems, load testing (k6, Locust, Gatling), capacity planning.
– Experience with databases (RDS PostgreSQL/MySQL, DocumentDB, Redshift, Redis/ElastiCache, Kafka).
– Strong Linux administration and scripting skills (Bash, Python).
– Proven ability to mentor engineers and validate technical estimates.
– Strong communication skills and ability to proactively surface risks.

Nice to have:

– Experience in regulated or high-availability environments.

What we offer:

– Flexible schedule and remote format or offices in Warsaw.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

You see infrastructure not as a support function, but as a strategic driver of business stability and growth?
Send over your CV now — we’d love to get to know you better!

Build the data backbone for scalable analytics

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced Data Engineer who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.

In this role, you will expand and maintain our AWS-based data warehouse, design analytical data models, and build reliable data pipelines that power reporting and business intelligence. If you enjoy working with modern data infrastructure, optimizing pipelines, and collaborating closely with analysts and product teams — this role may be a great match.

Your key responsibilities will include:

– Extend and maintain the existing AWS-based data warehouse by expanding the dbt infrastructure and developing new transformation models using SQL and dbt.
– Design and optimize analytical data models in Amazon Redshift to support reporting and business intelligence use cases.
– Develop and maintain data pipelines orchestrated in Amazon MWAA (Airflow) using Python-based DAGs.
– Migrate existing data pipelines from AWS Glue to MWAA to improve orchestration, maintainability, and scalability.
– Build data ingestion and transformation workflows that process data from multiple sources such as Kafka, MongoDB, and PostgreSQL.
– Implement data validation and verification scripts using Python, pandas, and numpy to ensure data quality and reliability.
– Collaborate with analysts and product owners to deliver well-structured datasets and ensure data integrity, performance, and accessibility.

It’s a match if you have:

– 3+ years of experience in data engineering or related roles.
– Strong understanding of data warehousing concepts, ETL/ELT processes, and data transformation techniques (MWAA preferred).
– Hands-on experience with data ingestion and processing using Kafka.
– Proficiency in SQL and experience with relational and NoSQL databases such as PostgreSQL and MongoDB.
– Experience with Python programming for data processing, automation, and pipeline development.
– Ability to work independently, take ownership of data systems, and collaborate effectively with analysts and product owners.
– Excellent communication and collaboration skills.

What we offer:

– Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send over your CV now — we’d love to get to know you better!

Drive finance ERP solutions for complex, high-load digital products

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re looking for an experienced Business Analyst (ERP Finance) to support and develop finance-related ERP workflows within complex, high-volume transactional environments.

In this role, you will work closely with finance, operations, payments, and product teams, translating business needs into clear functional requirements and supporting the development of effective ERP solutions.

Your key responsibilities will include:

• Gather, document, and validate business requirements from stakeholders across finance, operations, payments, and product teams.
• Be responsible for end-to-end financial workflows for high-load transactional products, including operations and finance analytics and reporting.
• Define functional specifications for the Finance ERP system.
• Collaborate with developers, architects, and system integrators to shape requirements, data models, and diagrams.
• Lead stakeholder sessions to map business processes and identify system needs.
• Document system behavior, workflows, data dictionaries, and training materials for ERP end users.
• Stay informed of regulatory, tax, and operational changes that impact financial systems.
  
   

It’s a match if you have:

• Bachelor’s degree in Finance, Accounting, Information Systems, or a related field.
• 3+ years of experience as a Business Analyst with a focus on ERP or finance systems.
• Experience working with high-volume transactional systems.
• Strong understanding of financial controls, reconciliation processes, and compliance.
• Experience designing or working with ERP systems (custom or commercial).
• Familiarity with Agile/Scrum environments and software product life cycles.
• Upper-Intermediate level of English (written and spoken).
  
   

What we offer:

• Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
• 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
  
   

Send over your CV now — we’d love to get to know you better!

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.
We are expanding our Retention / Outbound team and are looking for proactive Account Managers who feel confident on the phone, enjoy working with KPIs, and know how to turn communication into results.

In this role, you’ll work with an active player base, focus on outbound and follow-up calls, increase engagement, and directly impact revenue.

Your key responsibilities will include:

– Making outbound and follow-up calls to users to gather feedback and identify their needs.
– Strictly following call scripts, communication standards, and internal policies.
– Upselling services and encouraging clients participation activities and promotions.
– Increasing clients loyalty and service quality through a personalized approach.
– Handling objections and resolving clients issues during communication.
– Collaborating with retention managers and the team to improve clients experience.
– Achieving daily and monthly KPIs (calls volume, conversion, etc).

It’s a match if you have:

– Confident spoken English (Upper-Intermediate or higher) and no fear of phone communication.
– 1+ year of experience in sales, account management, retention, or outbound call roles.
– Strong result orientation and willingness to work with clear KPIs.
– Proactive mindset, ability to listen, and understand client needs.
– Experience with CRM systems (Salesforce, Zoho, Bitrix24, HelpDesk, or similar).
– Stress resistance and a healthy attitude toward rejections.

Nice to have:

– Experience in marketing/digital and high-intensity sales niches.
– Background in call centers or retention/reactivation roles.
– Experience with upsell / cross-sell mechanics.
– Knowledge of additional foreign languages.

What we offer:

– Flexible shift schedule (06:00–16:00 / 16:00–02:00), 4/3 rotation.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths both horizontal and vertical:
Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive, friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Birthday greetings, team buildings, and real human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Ready to grow with us?

Send over your CV - we’d love to get to know you and discuss how you can grow at Softsich 🚀

Build relationships that truly matter.
Lead a team working with the most valuable users of the product.
Turn strategy, analytics, and trust into long-term growth.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced Head of VIP who’s ready to grow with us and shape high-impact retention strategies used by international partners.

Your key responsibilities will include:

– Developing and implementing the VIP strategy: segmentation criteria, tier structure, benefits and bonus limits.
– Managing a team of VIP account managers and hosts: hiring, onboarding, KPI setup and weekly performance reviews.
– Managing top-tier users and maintaining proactive communication while resolving complex requests.
– Planning and controlling the VIP budget: bonuses, cashback, gifting and event expenses; conducting monthly P&L reviews for the segment.
– Working cross-functionally with Product, CRM, Fraud and Finance teams to optimize user journeys and reduce churn.
– Preparing regular reports for C-level management: ADPU dynamics, retention rate, cohort analysis and deposit plan vs. fact.
– Organizing exclusive events and offline activities for VIP users within the approved budget.

It’s a match if you have:

– 3+ years of experience managing VIP programs in digital entertainment platforms.
– Experience leading a team of account managers or VIP hosts (20+ people).
– Hands-on experience with Softswiss/Truelabel/Soft2bet platforms.
– Deep understanding of back-office systems: user management, limits, bonus tools and segmentation with daily operational use.
– Strong analytical skills and the ability to independently extract and interpret data from CRM and BI tools.
– Experience building cohort reports and a strong understanding of key VIP metrics such as ADPU, LTV, retention rate, and churn, including tier-based performance analysis.
– Experience building operational reports and tracking systems independently.
– Experience building or managing a tier structure for a VIP program including segmentation logic, benefits and upgrade/downgrade mechanics.
– Experience setting KPIs for account managers and conducting regular performance reviews.
– Strong negotiation skills and the ability to build trust with high-value users.
– Advanced level of English (written and spoken).
Nice to have:
– Experience working in a multi-brand environment or holding structure.
– Understanding of international regulatory environments.
– Experience building VIP programs from scratch.
– Experience working independently with cohort reports.

What we offer:

– Office-based role in Warsaw.
– Competitive fixed salary + performance bonus tied to VIP KPIs.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress)
– A supportive, friendly team where knowledge-sharing is part of the culture
– Coverage for professional events and learning
– Corporate events and participation in international industry events
– Birthday greetings, team buildings, and warm human connection beyond work
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners

Ready to lead a direction that directly influences business growth?

Send over your CV now — we’d love to get to know you better!

Keep IT operations seamless. Build structure. Drive automation.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced ITSM Engineer / System Administrator who’s ready to take ownership of our internal SaaS ecosystem, cloud services, and corporate network infrastructure.

This role is about building reliable internal IT processes, supporting cloud environments, managing access lifecycle, and driving automation across tools like Google Workspace, Atlassian, and Slack. If you enjoy bringing structure to IT operations and continuously improving systems — let’s talk.

Your key responsibilities will include:

– Managing user lifecycle and access control across corporate systems.
– Handling requests and incidents via HelpDesk.
– Providing remote technical support (AnyDesk, TeamViewer, etc.).
– Administering Google Workspace, Atlassian, Slack (configuration, integrations, automations).
– Supporting and managing cloud environments (AWS, GCP, DO).
– Supporting VPNs, firewalls, Wi-Fi networks, VLANs, routing.
– Managing DNS zones, domain configuration, SSL, and related troubleshooting.
– Configuring and monitoring networking devices (routers, switches, access points).
– Enforcing IT security best practices (least privilege, MFA, access audits).
– Maintaining inventory of IT hardware, services, subscriptions, and licenses.
– Building automations and integrations between internal services.
– Continuously improving IT operations processes.

It’s a match if you have:

– 2+ years of experience as an IT Administrator / ITSM Engineer / System Administrator.
– Strong knowledge of Google Workspace, Slack, and Atlassian administration.
– Experience with Jira Service Management (JSM) and remote support tools.
– Basic administration experience with AWS/GCP/DO.
– Solid understanding of networking: VPN, Firewalls, Wi-Fi, DNS management, VLAN, routing.
– Experience with asset management, licenses, and procurement processes.
Nice to have:
– Experience with automation in Slack and scripting (Bash/Python).
– Experience with MDM solutions.
– Experience with VDI solutions.
– Understanding of ISO27001 / SOC2 requirements.

What we offer:

– Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.

Hi there!
We’re excited to introduce you to Softsich — a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands its presence in global markets.

We are growing rapidly and are looking for a Head of Payments who will take ownership of our payment domain and help scale payment operations, processes, and integrations to the next level.

Role Purpose

Lead and develop the payment function across the company: manage payment providers and integrations, ensure reliability and compliance, optimize payment flows and costs, handle risks and incidents, and drive continuous improvements in a fast-paced, international environment.

Key Responsibilities

• Lead and manage the Payments / FinTech / domain, leveraging 3+ years of hands-on experience in payment operations with managerial responsibility
• Oversee and optimize payment process
• Manage integrations and day-to-day operations with PSPs, banks, and alternative payment methods
• Own and develop relationships with payment providers, including SLA management, fees, limits, and operational performance
• Monitor, analyze, and improve key payment metrics such as approval rate, success rate, payout speed, and cost per transaction
• Handle chargebacks, disputes, and payment-related incidents, ensuring timely resolution and risk mitigation
• Optimize payment flows across different geographies and payment methods to maximize conversion and reliability
• Build, improve, and scale payment processes and operational frameworks
• Collaborate closely with Tech, Product, Finance, Risk, and Compliance teams to ensure seamless payment operations
• Analyze payment data and reports to drive data-informed decisions and continuous improvements
• Maintain strong proficiency in Excel / Google Sheets (pivot tables, formulas, data analysis), payment aggregation tools, and direct PSP dashboards
• Make fast, effective decisions in high-load environments with elevated operational and financial risks

Required Skills and Experience

• Manage and develop the online payment infrastructure and alternative payment methods
• Lead and manage the Payment team, including Billing and PSP Account Managers and Integration Specialist,  Business Development
• Ensure stable operation of payment systems with high approval rates and minimal downtime
• Control billing processes and ensure financial accuracy of all payment transactions
• Manage operational-level relationships with payment providers and banks
• Optimize payment routing based on geography, conversion rates, and transaction costs
• Oversee the speed and quality of payout processing
• Handle chargebacks, disputes, and payment-related incidents
• Collaborate closely with Product, Tech, Finance, Risk, and Compliance teams
• Monitor and analyze key payment metrics, including approval rate, success rate, payout time, and cost per transaction
• Implement payment processes, policies, and standards, ensuring compliance and consistency across operations
• Participate in the operational launch of new brands, geographies, and payment methods
  
   

We Offer

• Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
• 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send your CV now to learn more!

Build clarity, structure, and delivery in complex product teams
 

Softsich is a fast-growing international product tech company. We are expanding our Project Management team and looking for an experienced Project Manager who can manage multiple teams, drive delivery, work with risks, and continuously improve processes.

This role requires strong ownership, mature leadership, and hands-on experience working with product teams in a fast-paced environment.
 

Key Responsibilities:
– Manage projects end-to-end — from initiation to release.
– Define timelines, plan milestones, and ensure on-time delivery.
– Identify, assess, and manage risks and dependencies.
– Plan and balance team capacity and resources.
– Align expectations and communicate effectively with stakeholders.
– Synchronize and coordinate multiple teams when needed.
– Work with project tracking and planning tools (Jira).
– Drive continuous improvement of delivery processes.

It’s a match if you have:
– 3+ years of experience as a Project Manager.
– Upper-Intermediate level of English or higher.
– Hands-on experience with both Agile (Scrum/Kanban) and Waterfall methodologies.
– Strong understanding of different delivery approaches and the ability to choose the right one depending on project type.
– Experience scaling Scrum teams (e.g., Scrum of Scrums or similar frameworks).
– Proven experience in schedule and resource management.
– Strong stakeholder management skills.
– Solid understanding of the full SDLC.

What we offer:
– Flexible schedule or offices in Warsaw — you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

 

Ready to take ownership and influence delivery at scale?
Send over your CV — we’d love to get to know you better!